date:20110517

On Tue, May 17, 2011 at 09:20:22AM -0400, Drew Hahn wrote:
 I'm trying to customize Quick Ticket Create (from the dashboard) in RT4 to
 add a custom field.  I've edited html/Elements/QuickCreate but none of my
 changes are reflected in the UI.  I've restarted Apache so mod_perl will
 see the changes, but even something as little as changing Subject to
 SUBject is not seen.
 
 Obviously, I'm editing the wrong file.  Can somebody point me to the
 correct file to customize Quick Ticket Create in RT4?

QuickCreate sounds like the element you want, but if you're editing in
the standard RT doc root, you probably want to review the cleanly
customing RT portion of the wiki about the local directory:

http://requesttracker.wikia.com/wiki/Customizing

-kevin


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Description: PGP signature

Re: [rt-users] Quick Ticket Create in RT4

2011-05-17 Thread Drew Hahn

Thanks Kevin.  I think ultimately my issue was the mason data was compiled
and needed to be cleared to recognize my changes:

var/mason_data/obj

--drew


-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Tuesday, May 17, 2011 11:35 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Quick Ticket Create in RT4

On Tue, May 17, 2011 at 09:20:22AM -0400, Drew Hahn wrote:
 I'm trying to customize Quick Ticket Create (from the dashboard) in
 RT4 to add a custom field.  I've edited html/Elements/QuickCreate but
 none of my changes are reflected in the UI.  I've restarted Apache so
 mod_perl will see the changes, but even something as little as
 changing Subject to SUBject is not seen.

 Obviously, I'm editing the wrong file.  Can somebody point me to the
 correct file to customize Quick Ticket Create in RT4?

QuickCreate sounds like the element you want, but if you're editing in the
standard RT doc root, you probably want to review the cleanly customing RT
portion of the wiki about the local directory:

http://requesttracker.wikia.com/wiki/Customizing

-kevin

Re: [rt-users] Load Saved charts

2011-05-17 Thread Raed El-Hames

Kevin:

Thanks for the reply.
Can you tell me where I can find the rt bug tracker, I could not find any links 
from the mail bestpractical site or the wiki.
Also I would guess I need to know where is the repo what patches are kept to 
see the changes? From memory most bug replies only include the patch number?

I am curious as you suggested it should be fixed in the version of RT I am 
using, so I am wondering if anything in my local customisation that is 
effecting this.  

Regards;
Roy

 -Original Message-
 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
 boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
 Sent: 16 May 2011 18:43
 To: rt-users@lists.bestpractical.com
 Subject: Re: [rt-users] Load Saved charts
 
 On Mon, May 16, 2011 at 04:18:21PM +, Raed El-Hames wrote:
  Rt-3.8.8
  Mysql5 and apache2 with mod_perl2
 
  Loading saved charts seems not to be working, Created a search,
  charted it , saved the chart , ran a second search , charted it, but
 when trying to load the first saved chart, all I get is the second chart
 refreshed??
 
  I am not sure if the Saved chart function is not saving the query, or if
 the current search is over ridding the chart query? Did anyone come across
 this ? and is there a known fix?
 
 This sounds like a bug Emmanuel reported and fixed, but it was against
 3.8.6 and should be fixed in 3.8.8.  It was bug 14002
 
 -kevin

Re: [rt-users] Load Saved charts

2011-05-17 Thread Raed El-Hames

Apologies. Ignore my question regarding the bug tracker, I found 
http://issues.bestpractical.com
However can I ask what fixed in e8c391f7a4119 means and where can I find 
e8c391f7a4119

Regards;
Roy

 -Original Message-
 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
 boun...@lists.bestpractical.com] On Behalf Of Raed El-Hames
 Sent: 17 May 2011 17:57
 To: rt-users@lists.bestpractical.com
 Subject: Re: [rt-users] Load Saved charts
 
 Kevin:
 
 Thanks for the reply.
 Can you tell me where I can find the rt bug tracker, I could not find any
 links from the mail bestpractical site or the wiki.
 Also I would guess I need to know where is the repo what patches are kept
 to see the changes? From memory most bug replies only include the patch
 number?
 
 I am curious as you suggested it should be fixed in the version of RT I am
 using, so I am wondering if anything in my local customisation that is
 effecting this.
 
 Regards;
 Roy
 
  -Original Message-
  From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
  boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
  Sent: 16 May 2011 18:43
  To: rt-users@lists.bestpractical.com
  Subject: Re: [rt-users] Load Saved charts
 
  On Mon, May 16, 2011 at 04:18:21PM +, Raed El-Hames wrote:
   Rt-3.8.8
   Mysql5 and apache2 with mod_perl2
  
   Loading saved charts seems not to be working, Created a search,
   charted it , saved the chart , ran a second search , charted it, but
  when trying to load the first saved chart, all I get is the second chart
  refreshed??
  
   I am not sure if the Saved chart function is not saving the query, or
 if
  the current search is over ridding the chart query? Did anyone come
 across
  this ? and is there a known fix?
 
  This sounds like a bug Emmanuel reported and fixed, but it was against
  3.8.6 and should be fixed in 3.8.8.  It was bug 14002
 
  -kevin

Re: [rt-users] How you manage cc.

Mike,

Actually, if their RT Queue is set up to send notifications to the Cc's,
then the second email WILL include the ticket number and a comment that a
ticket has been created. THAT template should include a comment for the Cc's
to NOT use Reply all on the former email or to only reply to the RT email. I
know it is not foolproof, after all, how many users actually READ their
email, but it works for us about 95% of the time.

Kenn
LBNL

On Tue, May 17, 2011 at 6:38 AM, Mike Johnson mike.john...@nosm.ca wrote:

 Albert is actually referring to the email that creates the ticket.

 John Doe types up an email...


 To: rt
 Cc: myboss, hisboss, cio, cao, cfo, grandma, grandpa, thedogdownthestreet
 Subject: my computer is broken
 Body: yup it's broken

 myboss receives 1 or more emails(depending on your scrip setup)

 The one Albert is saying he gets replies from is

 From:John Doe
 To: rt
 Cc: myboss,hisboss,cio,cao,cfo,grandma,grandpa,thedogdownthestreet
 Subject: My computer is broken


 myboss hits reply-all on this email... this creates a new ticket in RT.
 There is no way for RT to know that the email from John Doe, and the follow
 email from myboss are actually all in 1 ticket.

 Now... think down the road, say myboss's reply-all is to hisboss, and
 hisboss hits reply-all to myboss and asks the cio,cao, AND cfo a question
 each... and they reply-all to that email.

 All this communication is being sent to rt, as emails without any
 [rt#number] in the subject... and each email creates a new duplicate ticket
 that all needs to be merged in the end...

 My above example will create 7 tickets... each with 1 correspondence
 transaction that should all be in 1 ticket a nightmare to manage...

 The only thing my brain can think of besides education of the users...
 repeatedly(and that still doesn't work that well), would be to have some
 sort of scrip that looks at subject lines and original recipent lists and
 does an auto-merge... that would be one crazy scrip and if anyone writes
 a working one let me know!

 Sorry I couldn't be of any help Albert...

 Mike.

 On Mon, May 16, 2011 at 12:27 PM, Kenneth Crocker kfcroc...@lbl.govwrote:

 Albert,

 We put instructions in our template that says to NOT use Reply All
 because RT will take care of all other correspondence.

 Another way would be to make sure the ticket number is in the subject
 line. If there is a reference to the ticket number in the subject line [ie.
 Subject: Request Titled: {$Ticket-Subject} has been created], then RT
 puts the correspondence with that ticket and doesn't create a new one. If RT
 doesn't have a ticket number to refer to, it creates a new one. So . if
 they hit Reply All and there* is a reference *to the ticket number
 (url+ticket) in the subject line, RT will NOT create a new ticket.

 Hope this helps.

 Kenn
 LBNL


 On Mon, May 16, 2011 at 2:46 AM, Albert Shih albert.s...@obspm.frwrote:

 Hi all.

 I would like to known how you manage your ticket when some user send a
 message to

our-rt-alias

 and put in

cc: lot of users.

 so when the «lot of users» answer the first mail (not the second one) rt
 create lots of tickets (each answer).

 Regards.
 --
 Albert SHIH
 DIO batiment 15
 Observatoire de Paris Meudon
 5 Place Jules Janssen
 92195 Meudon Cedex
 Téléphone : 01 45 07 76 26/06 86 69 95 71
 Heure local/Local time:
 lun 16 mai 2011 11:45:39 CEST





 --
 Mike Johnson
 Datatel Programmer/Analyst
 Northern Ontario School of Medicine
 955 Oliver Road
 Thunder Bay, ON   P7B 5E1
 Phone: (807) 766-7331
 Email: mike.john...@nosm.ca

Re: [rt-users] Load Saved charts

On Tue, May 17, 2011 at 05:01:26PM +, Raed El-Hames wrote:
 Apologies. Ignore my question regarding the bug tracker, I found 
 http://issues.bestpractical.com
 However can I ask what fixed in e8c391f7a4119 means and where can I find 
 e8c391f7a4119

That's a git sha, you can find links to our repository on

http://www.bestpractical.com/rt/git.html

  -Original Message-
  From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
  boun...@lists.bestpractical.com] On Behalf Of Raed El-Hames
  Sent: 17 May 2011 17:57
  To: rt-users@lists.bestpractical.com
  Subject: Re: [rt-users] Load Saved charts
  
  Kevin:
  
  Thanks for the reply.
  Can you tell me where I can find the rt bug tracker, I could not find any
  links from the mail bestpractical site or the wiki.
  Also I would guess I need to know where is the repo what patches are kept
  to see the changes? From memory most bug replies only include the patch
  number?
  
  I am curious as you suggested it should be fixed in the version of RT I am
  using, so I am wondering if anything in my local customisation that is
  effecting this.
  
  Regards;
  Roy
  
   -Original Message-
   From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
   boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
   Sent: 16 May 2011 18:43
   To: rt-users@lists.bestpractical.com
   Subject: Re: [rt-users] Load Saved charts
  
   On Mon, May 16, 2011 at 04:18:21PM +, Raed El-Hames wrote:
Rt-3.8.8
Mysql5 and apache2 with mod_perl2
   
Loading saved charts seems not to be working, Created a search,
charted it , saved the chart , ran a second search , charted it, but
   when trying to load the first saved chart, all I get is the second chart
   refreshed??
   
I am not sure if the Saved chart function is not saving the query, or
  if
   the current search is over ridding the chart query? Did anyone come
  across
   this ? and is there a known fix?
  
   This sounds like a bug Emmanuel reported and fixed, but it was against
   3.8.6 and should be fixed in 3.8.8.  It was bug 14002
  
   -kevin


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Description: PGP signature

[rt-users] Rt and field crews

2011-05-17 Thread Yan Seiner

We're using RT to manage work crews.  We have crews that go out and work
on various projects.  We have a crew that specifically deals with small
projects; these are small one day or less jobs.

Dispatch gets a work order, typically by phone.  She takes down the
information, location, etc. on a pre-printed form, does some basic
research on ownership, access, etc, and then sends the same form out with
the crew to fix the issue.

I've created the dispatch part of the form in RT.  The bottom half of the
form is blanks that gets filled out in the field by the crew foreman.

I need to get RT to print the form so dispatch can put them in the crew
work order pile.  I've looked around and RT doesn't really seem to have
any simple way to print tickets in a specific format.

Any guidance on this?


-- 
My daughter is racing a triathlon to raise money for her swim club.  Want
to help?

http://akari.seiner.com

[rt-users] upgrade 3.8.7 3.8.8

2011-05-17 Thread Rana Tanveer

Hi Community.

I have upgraded 3.8.7  3.8.8 my two RT instances. (one  for external and
one internal). I am getting following two problems at only one of my RT.

1. I am seeing the following line at the bottom of the page
Can't call method id on an undefined value at
/usr/share/rt3/html/Elements/MyReminders line 58.

2. i can't see Quichsearch Reminders and Refresh at home page.

It is not fixing up through global section. surprising element is that on
the other RT machine there is no such issue.

any clue ?


Rana Tanveer
+923224247373

[rt-users] RT 3.8.2 3.8.8

2011-05-17 Thread Rana Tanveer

I am facing the same problem...any solution for this.

On Wed, Aug 4, 2010 at 8:05 AM, Jim Tambling
Jim.Tambling [at] datatote wrote:
 I have upgraded from 3.8.2. to 3.8.8 without a hitch, apart from seeing
the
 following line at the bottom of my home page:



 â€œCan't call method id on an undefined value at
 /opt/rt3/share/html/Elements/MyReminders line 58.â€�



 And there is no logo. If I remove â€œMyRemindersâ€� from the RT at a
glance
 page, the linbe disappears and the logo returns. Adding MyReminders back
to
 the RT at a glance page returns the error and takes away the logo.



 Any ideas?



 Regards, Jim


Rana Tanveer
+923224247373

Re: [rt-users] upgrade 3.8.7 3.8.8

On Tue, May 17, 2011 at 11:53:41PM +0500, Rana Tanveer wrote:
Hi Community.
 
I have upgraded 3.8.7  3.8.8 my two RT instances. (one for external and 
 one internal). I am
getting following two problems at only one of my RT.

You should really come up to 3.8.10 which has a ton of bugfixes and
security fixes.

The error you're seeing has been worked around in later releases, but
is caused by having an invalid $Organization or having changed it
during the upgrade.

-kevin

1. I am seeing the following line at the bottom of the page
Can't call method id on an undefined value at 
 /usr/share/rt3/html/Elements/MyReminders line
58.
2. i can't see Quichsearch Reminders and Refresh at home page.
 
It is not fixing up through global section. surprising element is that on 
 the other RT machine
there is no such issue.
 
any clue ?
 
Rana Tanveer
+923224247373


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Description: PGP signature

[rt-users] Changing Owner, AdminCC and CC labels

2011-05-17 Thread Yan Seiner

Is it possible to change the Owner, AdminCC and CC labels?  The roles
really correspond to Team Leader, Team Member, and Secondary Requestor the
way we're structured and it would make life a bit simpler if we could
actually see those labels.


-- 
My daughter is racing a triathlon to raise money for her swim club.  Want
to help?

http://akari.seiner.com

[rt-users] Date Custom Field in RT 4

2011-05-17 Thread Wayne Thursby

The date custom field is a welcomed addition, and opens up a lot of
possibilities. Everything works great, but I've noticed one assumption it
makes that is, at least in my case, an incorrect one.

Instead of selecting dates from calendars, my users type in dates manually.
I am in America, so this follows the (admittedly silly) format of MM/DD/YY

If the users manually type in a date such as the 25th of August, 2010 as
8/25/10, the date is correctly interpreted by the custom field.

However, when a more ambiguous date is entered, such as the 9th of August,
2010, the date is incorrectly parsed as being in the international (and more
rational) format of DD/MM/YY. This turns the user's intended input,
8/9/10 into meaning the 8th of September, 2010.

Computers are typically easier to configure than users. Is the default
format for date CustomFields configurable? If not, should I file a feature
request?

Wayne Thursby
System Administrator
Healthcare Management Enterprises, Inc.

Re: [rt-users] Changing Owner, AdminCC and CC labels

Yan,

Yep. You will want to create a local version
(RThome/local/html/Ticket/Elements) of the *EditBasics* 
*ShowBasic*files and possibly the
*Update.html*  *Create,html* files (RThome/local/html/Ticket) and make
your modifications there. I did this to modify the way Time is displayed
(we use Days - .125 = 1 hour) and to remove the AdminCc (since we use
AdminCc as a *Queue watcher/manager only* and therefore we don't want anyone
trying to add an AdminCc for ticket email purposes at all). Anyway, this
would allow you to alter the words that display on those screens.

Kenn
LBNL

On Tue, May 17, 2011 at 1:17 PM, Yan Seiner y...@seiner.com wrote:

 Is it possible to change the Owner, AdminCC and CC labels?  The roles
 really correspond to Team Leader, Team Member, and Secondary Requestor the
 way we're structured and it would make life a bit simpler if we could
 actually see those labels.


 --
 My daughter is racing a triathlon to raise money for her swim club.  Want
 to help?

 http://akari.seiner.com

Re: [rt-users] Date Custom Field in RT 4

Wayne,

That's odd. I use Emmanuel Lacour's code for 3.8 and I don't have this
problem. My users can enter 2011/11/25 or 20/22/2011 or pick a date from
the Calendar pop-up and it is always interpreted correctly into
ourpreferenced format of -mm-dd. DId you set a default date format
preference in your configurations? Ours drops the time element (since we
really don't care what time something was done).

Kenn
LBNL

On Tue, May 17, 2011 at 1:42 PM, Wayne Thursby wayne.thur...@hcmeinc.comwrote:


 The date custom field is a welcomed addition, and opens up a lot of
 possibilities. Everything works great, but I've noticed one assumption it
 makes that is, at least in my case, an incorrect one.

 Instead of selecting dates from calendars, my users type in dates manually.
 I am in America, so this follows the (admittedly silly) format of MM/DD/YY

 If the users manually type in a date such as the 25th of August, 2010 as
 8/25/10, the date is correctly interpreted by the custom field.

 However, when a more ambiguous date is entered, such as the 9th of August,
 2010, the date is incorrectly parsed as being in the international (and more
 rational) format of DD/MM/YY. This turns the user's intended input,
 8/9/10 into meaning the 8th of September, 2010.

 Computers are typically easier to configure than users. Is the default
 format for date CustomFields configurable? If not, should I file a feature
 request?

 Wayne Thursby
 System Administrator
 Healthcare Management Enterprises, Inc.

Re: [rt-users] Date Custom Field in RT 4

Hello Wayne,

Check DateDayBeforeMonth config option in the config. If it doesn't
help then file a bug report.

On Wed, May 18, 2011 at 12:42 AM, Wayne Thursby
wayne.thur...@hcmeinc.com wrote:

 The date custom field is a welcomed addition, and opens up a lot of
 possibilities. Everything works great, but I've noticed one assumption it
 makes that is, at least in my case, an incorrect one.

 Instead of selecting dates from calendars, my users type in dates manually.
 I am in America, so this follows the (admittedly silly) format of MM/DD/YY

 If the users manually type in a date such as the 25th of August, 2010 as
 8/25/10, the date is correctly interpreted by the custom field.

 However, when a more ambiguous date is entered, such as the 9th of August,
 2010, the date is incorrectly parsed as being in the international (and more
 rational) format of DD/MM/YY. This turns the user's intended input,
 8/9/10 into meaning the 8th of September, 2010.

 Computers are typically easier to configure than users. Is the default
 format for date CustomFields configurable? If not, should I file a feature
 request?

 Wayne Thursby
 System Administrator
 Healthcare Management Enterprises, Inc.



-- 
Best regards, Ruslan.

Re: [rt-users] Changing Owner, AdminCC and CC labels

On Wed, May 18, 2011 at 12:17 AM, Yan Seiner y...@seiner.com wrote:
 Is it possible to change the Owner, AdminCC and CC labels?  The roles
 really correspond to Team Leader, Team Member, and Secondary Requestor the
 way we're structured and it would make life a bit simpler if we could
 actually see those labels.

Hello Yan,

Only with local overrides for html like Kenneth suggested. It's not
configurable at the moment.

 --
 My daughter is racing a triathlon to raise money for her swim club.  Want
 to help?
 http://akari.seiner.com

-- 
Best regards, Ruslan.

Re: [rt-users] Rt and field crews

Hello Yan,

RT uses print.css - style sheet that only used for printing. You can
change it adopt for your needs. Also, you can create a special print
view as combination of customized Display.html and custom style sheet.

On Tue, May 17, 2011 at 10:40 PM, Yan Seiner y...@seiner.com wrote:
 We're using RT to manage work crews.  We have crews that go out and work
 on various projects.  We have a crew that specifically deals with small
 projects; these are small one day or less jobs.

 Dispatch gets a work order, typically by phone.  She takes down the
 information, location, etc. on a pre-printed form, does some basic
 research on ownership, access, etc, and then sends the same form out with
 the crew to fix the issue.

 I've created the dispatch part of the form in RT.  The bottom half of the
 form is blanks that gets filled out in the field by the crew foreman.

 I need to get RT to print the form so dispatch can put them in the crew
 work order pile.  I've looked around and RT doesn't really seem to have
 any simple way to print tickets in a specific format.

 Any guidance on this?


 --
 My daughter is racing a triathlon to raise money for her swim club.  Want
 to help?

 http://akari.seiner.com






-- 
Best regards, Ruslan.

Re: [rt-users] How you manage cc.

Hello,

I recall somebody posted a patch for RT to use references in email to
track ticket ids. It was a while ago back at 3.{0,2,4} times. Look at:

http://requesttracker.wikia.com/wiki/InReplyToParsing

http://www.gossamer-threads.com/lists/engine?list=rtdo=search_resultssearch_forum=allsearch_string=in-reply-to+ticket+idsearch_type=AND

This may help. This as well may hurt in some situations. I see
sometimes people using old mails to generate new requests by hitting
reply and changing everything. They just don't know about whole bunch
of headers they inherited.

On Tue, May 17, 2011 at 5:38 PM, Mike Johnson mike.john...@nosm.ca wrote:
Albert is actually referring to the email that creates the ticket.

John Doe types up an email...

To: rt
Cc: myboss, hisboss, cio, cao, cfo, grandma, grandpa, thedogdownthestreet
Subject: my computer is broken
Body: yup it's broken

myboss receives 1 or more emails(depending on your scrip setup)

The one Albert is saying he gets replies from is

From:John Doe
To: rt
Cc: myboss,hisboss,cio,cao,cfo,grandma,grandpa,thedogdownthestreet
Subject: My computer is broken

myboss hits reply-all on this email... this creates a new ticket in RT.
There is no way for RT to know that the email from John Doe, and the follow
email from myboss are actually all in 1 ticket.

Now... think down the road, say myboss's reply-all is to hisboss, and
hisboss hits reply-all to myboss and asks the cio,cao, AND cfo a question
each... and they reply-all to that email.

All this communication is being sent to rt, as emails without any
[rt#number] in the subject... and each email creates a new duplicate ticket
that all needs to be merged in the end...

My above example will create 7 tickets... each with 1 correspondence
transaction that should all be in 1 ticket a nightmare to manage...

The only thing my brain can think of besides education of the users...
repeatedly(and that still doesn't work that well), would be to have some
sort of scrip that looks at subject lines and original recipent lists and
does an auto-merge... that would be one crazy scrip and if anyone writes
a working one let me know!

Sorry I couldn't be of any help Albert...

Mike.

On Mon, May 16, 2011 at 12:27 PM, Kenneth Crocker kfcroc...@lbl.gov wrote:

Albert,

We put instructions in our template that says to NOT use Reply All
because RT will take care of all other correspondence.

Another way would be to make sure the ticket number is in the subject
line. If there is a reference to the ticket number in the subject line [ie.
Subject: Request Titled: {$Ticket-Subject} has been created], then RT
puts the correspondence with that ticket and doesn't create a new one. If RT
doesn't have a ticket number to refer to, it creates a new one. So . if
they hit Reply All and there is a reference to the ticket number
(url+ticket) in the subject line, RT will NOT create a new ticket.

Hope this helps.

Kenn
LBNL

On Mon, May 16, 2011 at 2:46 AM, Albert Shih albert.s...@obspm.fr wrote:

Hi all.

I would like to known how you manage your ticket when some user send a
message to

our-rt-alias

and put in

cc: lot of users.

so when the «lot of users» answer the first mail (not the second one) rt
create lots of tickets (each answer).

Regards.
--
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
Téléphone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
lun 16 mai 2011 11:45:39 CEST

--
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.john...@nosm.ca

--
Best regards, Ruslan.

Re: [rt-users] Date Custom Field in RT 4

On Tue, May 17, 2011 at 02:02:58PM -0700, Kenneth Crocker wrote:
That's odd. I use Emmanuel Lacour's code for 3.8 and I don't have this 
 problem. My users can

Kenn, the 3.8 date custom field patch and the 4.0 datetime custom
field types have very little in common.

In fact, there really isn't an upgrade path between the two due to the
various bugs in the patch and general improvements in Custom Fields in
4.0

-kevin

enter 2011/11/25 or 20/22/2011 or pick a date from the Calendar pop-up 
 and it is always
interpreted correctly into our preferenced format of -mm-dd. DId you 
 set a default date
format preference in your configurations? Ours drops the time element 
 (since we really don't
care what time something was done).
 
Kenn
LBNL
 
On Tue, May 17, 2011 at 1:42 PM, Wayne Thursby 
 [1]wayne.thur...@hcmeinc.com wrote:
 
  The date custom field is a welcomed addition, and opens up a lot of 
 possibilities.
  Everything works great, but I've noticed one assumption it makes that 
 is, at least in my
  case, an incorrect one.
 
  Instead of selecting dates from calendars, my users type in dates 
 manually. I am in America,
  so this follows the (admittedly silly) format of MM/DD/YY
 
  If the users manually type in a date such as the 25th of August, 2010 as 
 8/25/10, the date
  is correctly interpreted by the custom field.
 
  However, when a more ambiguous date is entered, such as the 9th of 
 August, 2010, the date is
  incorrectly parsed as being in the international (and more rational) 
 format of DD/MM/YY.
  This turns the user's intended input, 8/9/10 into meaning the 8th of 
 September, 2010.
 
  Computers are typically easier to configure than users. Is the default 
 format for date
  CustomFields configurable? If not, should I file a feature request?
  Wayne Thursby
  System Administrator
  Healthcare Management Enterprises, Inc.
 
 References
 
Visible links
1. mailto:wayne.thur...@hcmeinc.com


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Re: [rt-users] Date Custom Field in RT 4