Re: [rt-users] Show Stalled Tickets in Quick Search
Hi Wardrop! Wardrop ha scritto: Hi, I'm wondering how I would go about adding a stalled tickets column to the Quick Search display on the dashboard. I've done a Google, but a lot of the information seems to pertain to older versions of RT. I'm on RT 4.2.2. I've looked at ./share/html/Elements/Quicksearch expecting to find some clues, but alas, nothing. Can anyone point me in the right direction or just tell me how to it? Cheers, Tom Why do you want to add it to the quick search display? I simply created a new saved search that I called MineStalled, then I added it to the RT at a glance right above the Quick search portlet by clicking on Edit in the upper right corner of the RT at a glance page and adding the saved search. Hope this helps. Bye Cris
Re: [rt-users] Server closed connection without sending any data back (500)
If anyone has any ideas how I might go about making RT more informative about what is going on in this failure, I would love to hear them. On 1/9/2014 4:01 PM, Jeff Blaine wrote: I cannot seem to get the RT CLI to work. We are using 4.0.18. Any ideas as to what is going on? The Apache httpd logs show nothing of any use. If I use the web UI (which works fine, and we've been using it for 10+ years now), I can logout + login with the following username and password fine. The user has full create privs for the foo-help queue (it is our day-to-day queue we use all the time). == [rt-tickets:~]$ cat .rtrc server https://rt-tickets.our.org/ user jbla...@our.org passwd mypassword queue foo-help debug 3 [rt-tickets:~]$ == == [rt-tickets:~]$ /rt/bin/rt create -o -t ticket set subject=foo POST https://rt-tickets.our.org//REST/1.0/show Content-Length: 281 Content-Type: multipart/form-data; boundary=xYzZY --xYzZY Content-Disposition: form-data; name=format l --xYzZY Content-Disposition: form-data; name=id ticket/new --xYzZY Content-Disposition: form-data; name=user jbla...@our.org --xYzZY Content-Disposition: form-data; name=pass mypassword --xYzZY-- 500 Server closed connection without sending any data back Content-Type: text/plain Client-Date: Thu, 09 Jan 2014 20:54:30 GMT Client-Warning: Internal response 500 Server closed connection without sending any data back rt: Server error: Server closed connection without sending any data back (500) ==
[rt-users] New Ticket in
Hello All Is there a way to limit the queues listed in the New ticket in selection? Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 bba...@copesan.commailto:cstep...@copesan.com www.copesan.comhttp://www.copesan.com/ Servicing North America with Local Care
Re: [rt-users] New Ticket in
On Wed, Jan 15, 2014 at 03:41:25PM +, Bryon Baker wrote: Hello All Hello, Is there a way to limit the queues listed in the “New ticket in” selection? It's linked to the CreateTicket right the current users hav on queues. You can also define using the configuration option $DefaultQueue (global or per-user) the first queue listed in this select box. Else, you can mangle this with the callback in share/html/Elements/SelectNewTicketQueue. -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com
Re: [rt-users] Postfix: No host option provided
On Tue, Jan 14, 2014 at 01:03:37PM -1000, Mathew Snyder wrote: I'm trying to test postfix locally by sending email via local telnet to RT. At the moment I have no relay host configured since I'm attempting to use local user accounts as the source address. I'm getting the following from /var/log/mailllog: ...status=deferred (temporary failure. Command output: HTTP request failed: 500 No Host option provided. Your webserver logs may have more information or there may be a network problem. ) as said: Your webserver logs may have more information what your RT aliases looks like? what your http vhost configuration looks like? -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com
Re: [rt-users] Show Stalled Tickets in Quick Search
On Tue, Jan 14, 2014 at 03:36:09PM -0800, Wardrop wrote: Hi, I'm wondering how I would go about adding a stalled tickets column to the Quick Search display on the dashboard. I've done a Google, but a lot of the information seems to pertain to older versions of RT. I'm on RT 4.2.2. I've looked at ./share/html/Elements/Quicksearch expecting to find some clues, but alas, nothing. Can anyone point me in the right direction or just tell me how to it? here: share/html/Elements/QueueSummaryByStatus (@statuses) -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com
Re: [rt-users] Using Fetchmail to pipe mail into RT.
On Mon, Jan 13, 2014 at 12:34:15PM -0800, Joshua Riden wrote: Hi, I am installing Request Tracker 4.2 on CentOS 6.5 with Perl, Apache, and MySQL. I am using Fetchmail as the MDA, and Postfix as the MTA. Google apps is being used as our main email system. So far I have resolved all dependencies and initialized the database and got the website going. I can log on as root and navigate the RT site just fine from another workstation. I had to follow the official documentation and do some wiki reading and intensive googling to get me where I am at now. I need some clear cut instructions on how to successfully pipe emails into RT. Is the /etc/aliases list required? Or can I just use ./fetchmailrc� by itself? /etc/default/fetchmail is not created by default. How can I manually pipe emails into my RT instance? What syntax would I use for that? I googled around and could not find anything about that. Here is what my fetchmailrc configuration file looks like.. set daemon 30; poll [1]pop.gmail.com proto pop3 username [2]jri...@cmhshare.org password mypassword mda /usr/bin/perl /opt/rt4/bin/rt-mailgate --url [3]https://localhost/ \ --queue general --action correspond you have examples here: http://requesttracker.wikia.com/wiki/Fetchmail thought, I prefer to have fetchmail give the mail to postfix and then postfix to RT. If something goes wrong in RT the mail will be stuck in postfix queue which I better manage than an upstream one. -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com
Re: [rt-users] Question arround scrip and custom condition on comment
On Mon, Jan 13, 2014 at 06:24:31PM +0100, Alexandre LEPREVOST wrote: Hello everyone I'm wondering how to do something simple. I would like to call a script not on comment but after the comment insert in the database. Actually this is my condition : return 0 unless $self-TransactionObj-Type eq Comment; return 1; But the script is called when I click on comment, how about after the comment insert in the database ? (with all the transaction done). well, when you create a scrip with On comment as condition, it is not called when you click comment, but when you submit the comment (or when a comment is received on the comment queue email address). And there you have access to all the data provided in this transaction. Also have a look here: http://requesttracker.wikia.com/wiki/TransactionBatchStage What do you wan't to achieve, why do you want to execute after DB insertion? -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com
[rt-users] Automatically search in articles on new ticket
We have a lot of articles in RT. However, since articles are written by different people, and some articles could be quite old, when a new ticket comes in that nobody knows (or remembers) how to solve, we seldomly look into the articles. There are times when one of us fights against a problems for hours only to find - hours later- that it was already documented in an RT article. While this may be mitigated by educating ourselves to look into RT articles as soon as we are confronted with an unknown problem, I am wondering if anybody has thought about implementing a smarter solution. What I am thinking is some kind of automatic keyword search, like those you see on many support sites: when a ticket is taken, keyword from the ticket subject (or body) are searched for in the articles, and all the matching articles are presented next to the ticket itself. Did anybody implement such a thing? If not, how would you go about implementing it (I am interested in doing some coding, but I'm not sure about how to proceed). Bye Cris
Re: [rt-users] Show Stalled Tickets in Quick Search
Guadagnino Cristiano ha scritto: Hi Wardrop! Wardrop ha scritto: Hi, I'm wondering how I would go about adding a stalled tickets column to the Quick Search display on the dashboard. I've done a Google, but a lot of the information seems to pertain to older versions of RT. I'm on RT 4.2.2. I've looked at ./share/html/Elements/Quicksearch expecting to find some clues, but alas, nothing. Can anyone point me in the right direction or just tell me how to it? Cheers, Tom Why do you want to add it to the quick search display? I simply created a new saved search that I called MineStalled, then I added it to the RT at a glance right above the Quick search portlet by clicking on Edit in the upper right corner of the RT at a glance page and adding the saved search. Hope this helps. Bye Cris Wardrop, I guess I misunderstood your request. However, I already have a stalled column in the Quick Search portlet. What am I missing now? Bye Cris
Re: [rt-users] RT4.2.1 + Fetchmail + Office365 - MDA returned nonzero status 75
On Fri, Jan 10, 2014 at 07:53:57PM +, Diego Andrade wrote: I recently changed of company and was asked to set a request system. Off course I'm setting up RT4. Problem is that in this new job they use Office365 as the Mail Server. So I tryied something new to me that is the use of the Fetchmail to retrieve from the server and then deliver to RT using the mail Gateway. The problem is the MDA is returning code 75. I was looking in the history of the mailing list and other doccuments and this code is refered for several problems. None of them seems to relate with my config. May you please give a look at mail fetchmail config and LOG to tell me any ideia of what could be wrong? Thank you in advance! You've shown fetchmail logs, but this message: Jan 10 17:11:39 SRV-RT fetchmail[29469]: MDA returned nonzero status 75 Is coming back from RT. Go read the RT logs, most likely your apache logs. On a 4.2 install, RT will tell you what logs you have enabled on the System Configuration page. -kevin pgpmEvx8hCVb2.pgp Description: PGP signature
Re: [rt-users] Resolve without Stealing
On Fri, Jan 10, 2014 at 06:33:58PM +, Tom Leslein wrote: I am trying to find a way to allow my Tier 1 team to resolve tickets without stealing tickets. At this point if someone works on a ticket for two days, or 1 hour, and completes the ticket, the client usually replies back with a thank you or Yup, everything is good to go. I do not want another Tier 1 person to have to Steal the ticket to resolve it. One caveat about this request is that I know there is a permission out there, Edit Ticket, but that gives them a lot more features which I do not want them to have. Specifically, being able to reply to any ticket even if they are not the owner. Define a Resolve Ticket right using Lifecycles and protect the transitions with it. You can then grant just Resolve Ticket to users, not Modify Ticket. Also make a quick action in the Actions dropdown using lifecycles so your users can do it quickly. http://bestpractical.com/docs/rt/latest/customizing/lifecycles.html#Rights-and-Access-Control http://bestpractical.com/docs/rt/latest/RT_Config.html#Lifecycles -kevin pgpeZdxwdDOPG.pgp Description: PGP signature
Re: [rt-users] RT4 - Howto customize the width of the queue selection box in the top-right corner - rudder theme
On Mon, Jan 13, 2014 at 08:45:06AM +, Carl van Litsenborgh wrote:
Hi,
Can anyone give me some tips on how to make the queue selection box at the
top-right corner slightly wider (using rudder theme) in RT 4.2.1
create a file named:
local/static/css/my.css
with content:
#topactions .select-queue {
width: FIXME;
}
div#header h1 {
left: FIXME;
}
then edit etc/RT_SiteConfig.pm and add:
Set(@CSSFiles, qw/my.css/);
Adjusting left on div#header h1 is needed as the ticket subject is
truncated based on this.
--
Easter-eggs Spécialiste GNU/Linux
44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité
Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76
mailto:elac...@easter-eggs.com - http://www.easter-eggs.com
Re: [rt-users] Autoreply to new requestors
On Fri, Jan 10, 2014 at 06:32:50PM +, Abraham Liebsch wrote: It appears to be running afterwards. I've renamed the scripts, prepending 100 to the reassignment scrip and 110 to the autoreply scrip, so that they are listed in the proper order, and confirmed in the apache log that the requestors are changed before the autoreply scrip is run. Unless there is an order-of-execution nuance that escapes me, it appears that the requestor is replaced first. I could be missing something, though, as there is another scrip that, according to the log, is executing between those two, despite not being listed between them. The Autoreply scrip is most likely executing on a cached copy of the ticket (it doesn't reload the ticket between scrip executions). Probably the simplest thing to do is to make the Autoreply scrip execute in the Transaction Batch stage. Since it's an On Create action, any problems should be minimal. -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Glenn Sieb Sent: Friday, January 10, 2014 11:42 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Autoreply to new requestors -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 1/10/14, 12:17 PM, Abraham Liebsch wrote: I have a scrip that, when a ticket is created by email by under certain conditions, will delete the email sender as the requestor and replace it with a different requestor (in order to permit creating tickets on behalf of others). I have confirmed this scrip works properly, and that this scrip executes prior to the default scrip which autoreplies to ticket creators. Yet, the autoreply is being sent to the email sender and not to the new requestor. Does anyone have a suggestion to ensure the autoreply is sent to the newly-set requestor and not the email sender? Is the Autoreply scrip before or after the replace-the-requestor scrip? pgp_UzxqgyzzC.pgp Description: PGP signature
Re: [rt-users] Show Stalled Tickets in Quick Search
On Wed, Jan 15, 2014 at 04:54:38PM +0100, Emmanuel Lacour wrote: On Tue, Jan 14, 2014 at 03:36:09PM -0800, Wardrop wrote: Hi, I'm wondering how I would go about adding a stalled tickets column to the Quick Search display on the dashboard. I've done a Google, but a lot of the information seems to pertain to older versions of RT. I'm on RT 4.2.2. I've looked at ./share/html/Elements/Quicksearch expecting to find some clues, but alas, nothing. Can anyone point me in the right direction or just tell me how to it? here: share/html/Elements/QueueSummaryByStatus (@statuses) AW, stalled is here in standard RT. Did you played with Lifecycles? -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com
Re: [rt-users] RT4 - Howto customize the width of the queue selection box in the top-right corner - rudder theme
On Mon, Jan 13, 2014 at 08:45:06AM +, Carl van Litsenborgh wrote: Can anyone give me some tips on how to make the queue selection box at the top-right corner slightly wider (using rudder theme) in RT 4.2.1 Tried playing around with the topactions class in the CSS files, but no luck. You didn't show what you tried, you should always do that. If you right click on the select in almost any modern browser, there will be an 'Inspect Element' option which will tell you the class name to use, you can then grep in share/static/css to see what we're already doing. It's easy to test in the Theme Editor using Try until you get it right. You need to set a width on .queue-select but likely also need a !important. -kevin pgpYFexRjzHcf.pgp Description: PGP signature
Re: [rt-users] REST mail-gateway using 100% cpu
On Mon, Jan 13, 2014 at 05:55:26AM -0800, andriuss wrote: Hello, I got this process im my apache POST //REST/1.0/NoAuth/mail-gateway HTTP/1.1 It hangs there until I kill it manualy, because it takes 100% of server cpu. Is the any way to fix it, cause I don't understand the reason why it behaves so. You need to sync up your mail logs with these problems and capture the email that is causing the issue. It will be re-queued and tried again when it fails to submit to RT, so it'll be somewhere in your queues and your mail logs will allow you to find and inspect it to see what is happening. -kevin pgpT4Syv4ChGi.pgp Description: PGP signature
Re: [rt-users] Apache Threads hanging not gracefully exiting
On Tue, Jan 14, 2014 at 01:43:59PM -0500, Nathan Baker wrote: (gracefully finishing). Those threads will never exit unless I kill the processes manually. My guess would be that one of my customizations are causing this, but does anyone have any tips for how to find out what the problem is? strace/dtruss? - custom Scrip that uses Filesys::SmbClient to copy attachments to the user's computer when they Take the ticket That sounds like the biggest suspect. -kevin pgpOldqFkB8r0.pgp Description: PGP signature
Re: [rt-users] Server closed connection without sending any data back (500)
On Wed, Jan 15, 2014 at 09:23:41AM -0500, Jeff Blaine wrote: If anyone has any ideas how I might go about making RT more informative about what is going on in this failure, I would love to hear them. You showed an Internal Server Error 500 Server closed connection without sending any data back But didn't show the logs created by the server for this error. Nobody can help without logs of what happened on the server. -kevin pgpHI7O55yW6q.pgp Description: PGP signature
Re: [rt-users] Question arround scrip and custom condition on comment
On Mon, Jan 13, 2014 at 06:24:31PM +0100, Alexandre LEPREVOST wrote: I'm wondering how to do something simple. I would like to call a script not on comment but after the comment insert in the database. This is how Scrips work. They happen after the transaction is created (hence the Transaction Create stage). But the script is called when I click on comment, how about after the comment insert in the database ? (with all the transaction done). We check for applicable Scrips (by running the Conditions and the Prepare of the Action) during display of Update.html because of the boxes that tell you who will get email. Your scrip action will not actually be executed on display, but only after submission when the transaction is created. -kevin pgpNcYs7EcQYd.pgp Description: PGP signature
[rt-users] RES: RT4.2.1 + Fetchmail + Office365 - MDA returned nonzero status 75
Thank you. I have found that I was setting https:// address to the MDA I switch to http:// and it worked well! -Mensagem original- De: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Kevin Falcone Enviada em: quarta-feira, 15 de janeiro de 2014 14:05 Para: rt-users@lists.bestpractical.com Assunto: Re: [rt-users] RT4.2.1 + Fetchmail + Office365 - MDA returned nonzero status 75 On Fri, Jan 10, 2014 at 07:53:57PM +, Diego Andrade wrote: I recently changed of company and was asked to set a request system. Off course I'm setting up RT4. Problem is that in this new job they use Office365 as the Mail Server. So I tryied something new to me that is the use of the Fetchmail to retrieve from the server and then deliver to RT using the mail Gateway. The problem is the MDA is returning code 75. I was looking in the history of the mailing list and other doccuments and this code is refered for several problems. None of them seems to relate with my config. May you please give a look at mail fetchmail config and LOG to tell me any ideia of what could be wrong? Thank you in advance! You've shown fetchmail logs, but this message: Jan 10 17:11:39 SRV-RT fetchmail[29469]: MDA returned nonzero status 75 Is coming back from RT. Go read the RT logs, most likely your apache logs. On a 4.2 install, RT will tell you what logs you have enabled on the System Configuration page. -kevin
Re: [rt-users] Show Stalled Tickets in Quick Search
On Tue, Jan 14, 2014 at 03:36:09PM -0800, Wardrop wrote: I'm wondering how I would go about adding a stalled tickets column to the Quick Search display on the dashboard. I've done a Google, but a lot of the information seems to pertain to older versions of RT. I'm on RT 4.2.2. I've looked at ./share/html/Elements/Quicksearch expecting to find some clues, but alas, nothing. Can anyone point me in the right direction or just tell me how to it? Quick Search displays all active and initial statuses as defined by Lifecycles. Stalled is an active status by default in RT and so stalled shows up by default. What modifications have you made? -kevin pgpeJw94pqgyl.pgp Description: PGP signature
Re: [rt-users] Server closed connection without sending any data back (500)
On 1/15/2014 11:22 AM, Kevin Falcone wrote: On Wed, Jan 15, 2014 at 09:23:41AM -0500, Jeff Blaine wrote: If anyone has any ideas how I might go about making RT more informative about what is going on in this failure, I would love to hear them. You showed an Internal Server Error 500 Server closed connection without sending any data back But didn't show the logs created by the server for this error. Nobody can help without logs of what happened on the server. That's because there is no 500 error information logged to /var/log/httpd/*log by Apache when I make this request via the RT CLI tool using the settings previously shown in .rtrc. Honest. In fact, there is zero trace of the IP address in all of the Apache logs, even using 'LogLevel debug' for Apache. I can request /sdfkdaslfdskldsfkla and see a 404 just fine and all other normal info is in those logs. It's standard Apache 2.x on RHEL 6. Does the RT CLI tool *support* SSL/TLS 'server' settings?
Re: [rt-users] Server closed connection without sending any data back (500)
Solved: unset http_proxy unset https_proxy *sigh* On 1/15/2014 3:08 PM, Jeff Blaine wrote: On 1/15/2014 11:22 AM, Kevin Falcone wrote: On Wed, Jan 15, 2014 at 09:23:41AM -0500, Jeff Blaine wrote: If anyone has any ideas how I might go about making RT more informative about what is going on in this failure, I would love to hear them. You showed an Internal Server Error 500 Server closed connection without sending any data back But didn't show the logs created by the server for this error. Nobody can help without logs of what happened on the server. That's because there is no 500 error information logged to /var/log/httpd/*log by Apache when I make this request via the RT CLI tool using the settings previously shown in .rtrc. Honest. In fact, there is zero trace of the IP address in all of the Apache logs, even using 'LogLevel debug' for Apache. I can request /sdfkdaslfdskldsfkla and see a 404 just fine and all other normal info is in those logs. It's standard Apache 2.x on RHEL 6. Does the RT CLI tool *support* SSL/TLS 'server' settings?
Re: [rt-users] Apache Threads hanging not gracefully exiting
I switched from mod_perl to mod_fcgid and along with the memory usage decreasing by about 75%, the problem seems to have disappeared. I'm not sure if there is a problem with the code and mod_fcgid is just handling it better, or what the deal is, but everything is working fine now. Judging by the user reviews of mod_perl ( http://cpanratings.perl.org/dist/mod_perl) it seems like mod_perl should be the less preferred option, and mod_fastcgi or mod_fcgid should be used if possible. Is this the general consensus? If so, it might be helpful to add that recommendation on http://bestpractical.com/docs/rt/latest/web_deployment.html. Thanks for your suggestions though Kevin, if I do see any further issues I'll try using strace. For anyone else that comes across this, here are some apache mod_perl documents about debugging mod_perl applications, using strace and other methods: http://perl.apache.org/docs/1.0/guide/debug.html http://perl.apache.org/docs/2.0/user/troubleshooting/troubleshooting.html -Nate On Wed, Jan 15, 2014 at 11:21 AM, Kevin Falcone falc...@bestpractical.comwrote: On Tue, Jan 14, 2014 at 01:43:59PM -0500, Nathan Baker wrote: (gracefully finishing). Those threads will never exit unless I kill the processes manually. My guess would be that one of my customizations are causing this, but does anyone have any tips for how to find out what the problem is? strace/dtruss? - custom Scrip that uses Filesys::SmbClient to copy attachments to the user's computer when they Take the ticket That sounds like the biggest suspect. -kevin
Re: [rt-users] REST mail-gateway using 100% cpu
From: =?UTF-8?B?ICJUb21hcyBNYXLEjWl1bGlvbmlzIiA8VG9tYXMuTWFyY2l1bGlvbmlzQGJp?= =?UTF-8?B?dGVzcGFydG5lcmlzLmx0Pg==?= This line, in the mail was the problem, RT somehow hang when parsing this in I18N.pm. Any solution for this? -- View this message in context: http://requesttracker.8502.n7.nabble.com/REST-mail-gateway-using-100-cpu-tp56255p56305.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] REST mail-gateway using 100% cpu
On Wed, Jan 15, 2014 at 12:26:28PM -0800, andriuss wrote: From: =?UTF-8?B?ICJUb21hcyBNYXLEjWl1bGlvbmlzIiA8VG9tYXMuTWFyY2l1bGlvbmlzQGJp?= =?UTF-8?B?dGVzcGFydG5lcmlzLmx0Pg==?= This line, in the mail was the problem, RT somehow hang when parsing this in I18N.pm. Any solution for this? RT Version? Also, send along your perl module version list from System Configuration. -kevin pgpivGeQlS5mu.pgp Description: PGP signature
Re: [rt-users] REST mail-gateway using 100% cpu
RT 4.2.2 Apache2::CmdParms2.04/usr/lib/perl5/Apache2/CmdParms.pm Apache2::Const 2.04/usr/lib/perl5/Apache2/Const.pm Apache2::Directive 2.04/usr/lib/perl5/Apache2/Directive.pm Apache2::Log 2.04/usr/lib/perl5/Apache2/Log.pm Apache2::PerlSections2.00/usr/lib/perl5/Apache2/PerlSections.pm Apache2::RequestIO 2.04/usr/lib/perl5/Apache2/RequestIO.pm Apache2::RequestRec 2.04/usr/lib/perl5/Apache2/RequestRec.pm Apache2::RequestUtil 2.04/usr/lib/perl5/Apache2/RequestUtil.pm Apache2::Response2.04/usr/lib/perl5/Apache2/Response.pm Apache2::ServerRec 2.04/usr/lib/perl5/Apache2/ServerRec.pm Apache2::ServerUtil 2.04/usr/lib/perl5/Apache2/ServerUtil.pm Apache::Session 1.91/usr/local/share/perl/5.10.1/Apache/Session.pm Apache::Session::Generate::MD5 2.12 /usr/local/share/perl/5.10.1/Apache/Session/Generate/MD5.pm Apache::Session::Lock::MySQL 1.01 /usr/local/share/perl/5.10.1/Apache/Session/Lock/MySQL.pm Apache::Session::MySQL 1.01 /usr/local/share/perl/5.10.1/Apache/Session/MySQL.pm Apache::Session::Serialize::Storable 1.01 /usr/local/share/perl/5.10.1/Apache/Session/Serialize/Storable.pm Apache::Session::Store::DBI 1.02 /usr/local/share/perl/5.10.1/Apache/Session/Store/DBI.pm Apache::Session::Store::MySQL1.04 /usr/local/share/perl/5.10.1/Apache/Session/Store/MySQL.pm APR 0.009000/usr/lib/perl5/APR.pm APR::Table 0.009000/usr/lib/perl5/APR/Table.pm attributes 0.09/usr/share/perl/5.10/attributes.pm AutoLoader 5.68/usr/share/perl/5.10/AutoLoader.pm B1.22/usr/lib/perl/5.10/B.pm base 2.14/usr/share/perl/5.10/base.pm bytes1.03/usr/share/perl/5.10/bytes.pm Cache::Simple::TimedExpiry 0.27 /usr/local/share/perl/5.10.0/Cache/Simple/TimedExpiry.pm capitalization 0.03/usr/local/share/perl/5.10.1/capitalization.pm Carp 1.11/usr/share/perl/5.10/Carp.pm CGI 3.43/usr/share/perl/5.10/CGI.pm CGI::Cookie 1.29/usr/share/perl/5.10/CGI/Cookie.pm CGI::Emulate::PSGI 0.15 /usr/local/share/perl/5.10.1/CGI/Emulate/PSGI.pm CGI::PSGI0.15/usr/local/share/perl/5.10.1/CGI/PSGI.pm CGI::Util1.5_01 /usr/share/perl/5.10/CGI/Util.pm Class::Accessor 0.34/usr/local/share/perl/5.10.0/Class/Accessor.pm Class::Accessor::Fast0.34 /usr/local/share/perl/5.10.0/Class/Accessor/Fast.pm Class::Container 0.12/usr/local/share/perl/5.10.0/Class/Container.pm Class::Data::Inheritable 0.08 /usr/local/share/perl/5.10.0/Class/Data/Inheritable.pm Class::Inspector 1.25/usr/local/share/perl/5.10.0/Class/Inspector.pm Class::Load 0.06/usr/local/share/perl/5.10.0/Class/Load.pm Class::ReturnValue 0.55 /usr/local/share/perl/5.10.0/Class/ReturnValue.pm Clone0.31/usr/local/lib/perl/5.10.0/Clone.pm common::sense3.6 /usr/local/share/perl/5.10.1/common/sense.pm constant 1.17/usr/share/perl/5.10/constant.pm Convert::ASN10.22/usr/local/share/perl/5.10.0/Convert/ASN1.pm Crypt::Eksblowfish 0.009 /usr/local/lib/perl/5.10.1/Crypt/Eksblowfish.pm Crypt::Eksblowfish::Bcrypt 0.009 /usr/local/lib/perl/5.10.1/Crypt/Eksblowfish/Bcrypt.pm Crypt::Eksblowfish::Subkeyed 0.009 /usr/local/lib/perl/5.10.1/Crypt/Eksblowfish/Subkeyed.pm CSS::Squish 0.10/usr/local/share/perl/5.10.0/CSS/Squish.pm Cwd 3.3 /usr/lib/perl/5.10/Cwd.pm Data::Dumper 2.124 /usr/lib/perl/5.10/Data/Dumper.pm Data::GUID 0.047 /usr/local/share/perl/5.10.1/Data/GUID.pm Data::OptList0.108 /usr/local/share/perl/5.10.1/Data/OptList.pm Data::UUID 1.219 /usr/local/lib/perl/5.10.1/Data/UUID.pm Date::Format 2.24/usr/share/perl5/Date/Format.pm Date::Parse 2.30/usr/share/perl5/Date/Parse.pm DateTime 0.66/usr/local/lib/perl/5.10.0/DateTime.pm DateTime::_Thawed0.66 DateTime::Duration 0.66/usr/local/lib/perl/5.10.0/DateTime/Duration.pm DateTime::Helpers0.66/usr/local/lib/perl/5.10.0/DateTime/Helpers.pm DateTime::Infinite 0.66/usr/local/lib/perl/5.10.0/DateTime/Infinite.pm DateTime::Infinite::Future 0.66 DateTime::Infinite::Past 0.66 DateTime::Locale 0.45/usr/local/share/perl/5.10.0/DateTime/Locale.pm DateTime::TimeZone 1.28 /usr/local/share/perl/5.10.0/DateTime/TimeZone.pm DateTime::TimeZone::Catalog 1.28 /usr/local/share/perl/5.10.0/DateTime/TimeZone/Catalog.pm DateTime::TimeZone::Floating 1.28 /usr/local/share/perl/5.10.0/DateTime/TimeZone/Floating.pm DateTime::TimeZone::Local1.28 /usr/local/share/perl/5.10.0/DateTime/TimeZone/Local.pm DateTime::TimeZone::OffsetOnly 1.28 /usr/local/share/perl/5.10.0/DateTime/TimeZone/OffsetOnly.pm DateTime::TimeZone::UTC 1.28
[rt-users] Question
Hello All I have a question. What happen to the NDR message that come from a forwarded or replied to with an invalid email address? I cannot find the NDR anywhere. We are reling through an exchange server. On the Suse server I am using postfix to send the message off the Suse server. Please keep in mind I am not a Linux guru when trying to explain this. Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 bba...@copesan.commailto:cstep...@copesan.com www.copesan.comhttp://www.copesan.com/ Servicing North America with Local Care
[rt-users] Postfix error: 500 No Host option provided
I am currently testing a new RT installation. Currently I am able to send, via telnet, email from the RT address r...@host.example.com to an internal address (u...@example.com). # telnet host.example.com 25 Trying 192.168.231.42... Connected to host.example.com. Escape character is '^]'. 220 host.example.com ESMTP Postfix EHLO host.example.com 250-host.example.com 250-PIPELINING 250-SIZE 1024 250-VRFY 250-ETRN 250-ENHANCEDSTATUSCODES 250-8BITMIME 250 DSN MAIL FROM: r...@host.example.com 250 2.1.0 Ok RCPT TO: u...@example.com 250 2.1.5 Ok DATA 354 End data with CRLF.CRLF SUBJECT: Testing from r...@zen-rt.zeiders.com to pwi...@zeiders.com Telnet session . 250 2.0.0 Ok: queued as 95E3F80900 quit 221 2.0.0 Bye Mail log generated: Jan 15 17:06:26 zen-rt postfix/qmgr[6294]: 95E3F80900: from= r...@host.example.com, size=449, nrcpt=1 (queue active) Jan 15 17:06:26 zen-rt postfix/smtp[6388]: 95E3F80900: to= pwi...@example.com, relay=mail1.example.com[192.168.231.10]:25, delay=44, delays=44/0/0.01/0.26, dsn=2.6.0, status=sent (250 2.6.0 20140115220553.95e3f80...@host.example.com Queued mail for delivery) Jan 15 17:06:26 zen-rt postfix/qmgr[6294]: 95E3F80900: removed Sending from u...@example.com into the RT server, though results in the following: # telnet host.example.com 25 Trying 192.168.231.42... Connected to host.example.com. Escape character is '^]'. 220 host.example.com ESMTP Postfix EHLO host.example.com 250-host.example.com 250-PIPELINING 250-SIZE 1024 250-VRFY 250-ETRN 250-ENHANCEDSTATUSCODES 250-8BITMIME 250 DSN MAIL FROM: u...@example.com 250 2.1.0 Ok RCPT TO: r...@host.example.com 250 2.1.5 Ok DATA 354 End data with CRLF.CRLF SUBJECT: Testing from u...@example.com to r...@host.example.com Telnet session . 250 2.0.0 Ok: queued as 314F2808AD quit 221 2.0.0 Bye Mail log generated: Jan 15 17:09:14 zen-rt postfix/qmgr[6294]: 314F2808AD: from= u...@example.com, size=447, nrcpt=1 (queue active) Jan 15 17:09:15 zen-rt postfix/local[6409]: 314F2808AD: to= r...@host.example.com, relay=local, delay=54, delays=53/0.01/0/0.11, dsn=4.3.0, status=deferred (temporary failure. Command output: HTTP request failed: 500 No Host option provided. Your webserver logs may have more information or there may be a network problem. ) Jan 15 17:09:16 zen-rt postfix/smtpd[6375]: disconnect from host.example.com [192.168.231.42] I have searched around online and have not seen anything that even references this problem. If anyone can provide any insight I will be very appreciative. -Mathew When you do things right, people won't be sure you've done anything at all. - God; Futurama We'll get along much better once you accept that you're wrong and neither am I. - Me
Re: [rt-users] Question
Thanks for the information but where can I download the program rtbouncehandler from? Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 bba...@copesan.commailto:cstep...@copesan.com www.copesan.comhttp://www.copesan.com/ Servicing North America with Local Care From: Landon Stewart [mailto:lstew...@iweb.com] Sent: Wednesday, January 15, 2014 3:34 PM To: Bryon Baker Subject: Re: [rt-users] Question On 15 January 2014 13:13, Bryon Baker bba...@copesan.commailto:bba...@copesan.com wrote: Hello All I have a question. What happen to the NDR message that come from a forwarded or replied to with an invalid email address? I cannot find the NDR anywhere. We are reling through an exchange server. On the Suse server I am using postfix to send the message off the Suse server. Please keep in mind I am not a Linux guru when trying to explain this. This thread might answer your question if you are talking about emails bouncing that were sent from RT http://www.gossamer-threads.com/lists/rt/users/91551 On a side note - We have SendmailArguments in RT's configuration to include '-fbounce@ourdomainname.comhttp://ourdomainname.com' and then we have a queue for bounces. I wrote a module that looks at the bounces and attributes them to the original by ticket # and posts a comment on the original alerting the owner that the email bounced and then marks the bounce email ticket resolved. -- Landon Stewart :: lstew...@iweb.commailto:lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932
[rt-users] RT farming management?
hello everyone, first, and as it is my first post, let me introduce myself: I'm working as computer engineer at Strasbourg University (fr) where i'm in charge of RT, sympa and Sogo. I'm a old perl monger (since '97) and the author of few cpan modules (https://metacpan.org/author/MARCC), i also am a former Koha ILS contributor and patched occasionally other oss softwares as well as CPAN modules and tools (like dh-make-perl). Strasbourg university needs to provide more than one RTs to its large community so we plan to use (and maybe write) a farm manager to ease the process of deploying and updating lot of RT instances. an instance would be a rt fcgid server (one per instance) started with fine environment variables (CONFIG, local::lib, ...) behind nginx as a dispatcher. this tool must be capable to * be installed and setup easlisy from CPAN * install multiple versions and patches of RT codebase (running cpanm) * easily setup, start, stop, and show the status rt instances * easily archive an instance * easily share extension to many instances this tool must be capable to the configuration of every instance could be tested (can access to DB, local::lib is fully populated, ...) and easily backuped. everything must be done via cli (optionnally, a little web app to control the whole thing). I don't see another simple solution (please don't tell me about the configuration management systems) but maybe i'm wrong so any feedback (or existing code, experiments,...) is welcomed. If there is none, i'll start my project by next week. regards -- Marc Chantreux Université de Strasbourg, Direction Informatique 14 Rue René Descartes, 67084 STRASBOURG CEDEX ☎: 03.68.85.57.40 http://unistra.fr Don't believe everything you read on the Internet -- Abraham Lincoln
Re: [rt-users] Question
I don’t know if that’s even still valid. I did see this: http://requesttracker.wikia.com/wiki/RtBounceHandler We aren’t using that though. We just handle the straight bounce messages in their own queue and then process the message content itself to find the original ticket #. Unless you have a very high volume of tickets it might not be worth it to do that but instead set the “-f” for sendmail to something someone actually receives so they can intervene if a bounce comes back. On 15 January 2014 14:35, Bryon Baker bba...@copesan.com wrote: Thanks for the information but where can I download the program rtbouncehandler from? Bryon Baker Network Operations Manager *Copesan** - Specialists in Pest Solutions* 800-267-3726 • 262-783-6261 ext. 2296 bba...@copesan.com cstep...@copesan.com www.copesan.com *Servicing North America with Local Care* *From:* Landon Stewart [mailto:lstew...@iweb.com] *Sent:* Wednesday, January 15, 2014 3:34 PM *To:* Bryon Baker *Subject:* Re: [rt-users] Question On 15 January 2014 13:13, Bryon Baker bba...@copesan.com wrote: Hello All I have a question. What happen to the NDR message that come from a forwarded or replied to with an invalid email address? I cannot find the NDR anywhere. We are reling through an exchange server. On the Suse server I am using postfix to send the message off the Suse server. Please keep in mind I am not a Linux guru when trying to explain this. This thread might answer your question if you are talking about emails bouncing that were sent from RT http://www.gossamer-threads.com/lists/rt/users/91551 On a side note - We have “SendmailArguments” in RT’s configuration to include ‘-fbounce@ourdomainname.com’ and then we have a queue for bounces. I wrote a module that looks at the bounces and attributes them to the original by ticket # and posts a comment on the original alerting the owner that the email bounced and then marks the bounce email ticket resolved. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932 -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932
Re: [rt-users] Show Stalled Tickets in Quick Search
Ok, Within share/html/Elements/Quicksearch there's a toggle for switching between QueueSummaryByLifecycle and QueueSummaryByStatus. I changed $SplitByLifecycle to 0 and indeed, stalled now displays in Quick Search on the dashboard, but I still want to see Resolved tickets. So I want 4 columns: new, open, stalled and resolved. I assume I need to change the QueueSummaryByStatus view to show these 4 columns, but it's not immediately obvious how this view chooses which statuses to display. Cheers, Tom -- View this message in context: http://requesttracker.8502.n7.nabble.com/Show-Stalled-Tickets-in-Quick-Search-tp56276p56313.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Show Stalled Tickets in Quick Search
I found a `@statuses` argument at the bottom of QueueSummaryByStatus. I
copied QueueSummaryByStatus into RT's local directory and populated the
@statuses variable/argument with `('new', 'open', 'stalled', 'resolved')`
which works... but only every second page load. If I remove the logic that
checks whether the `@statuses` argument is set, it works on every page load.
Clearly there's something weird with RT templates. I've noticed this
weirdness before.
Anyone have any clues as to what's happening here?
--
View this message in context:
http://requesttracker.8502.n7.nabble.com/Show-Stalled-Tickets-in-Quick-Search-tp56276p56314.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
