[rt-users] RT Ubuntu A;pache Issue
Dear RT Friends, I have a clean Ubuntu and I installed RT according to RT website instruction. Says the url to access my rt is http://192.168.1.1/rt/ I found that I can access to apache default it's works page on http://192.168.1.1 and also I put a folder with a index.html file in /var/www/abc I can't browse the page at http://192.168.1.1/abc/index.html it's all resource not found error. Notice that I can access to my webmin at https://192.168.1.1:1 Will someone so kind to tell me what's wrong? Thank you very much.
Re: [rt-users] RT Ubuntu A;pache Issue
Sorry, typo errors. really sorry. Dear RT Friends, I have a clean Ubuntu and I installed RT according to RT website instruction. Says the url to access my rt is http://192.168.1.1/rt/ I found that I can't access to apache default it's works page on http://192.168.1.1 and also I put a folder with a index.html file in /var/www/abc I can't browse the page at http://192.168.1.1/abc/index.html it's all resource not found error. Notice that I can access to my webmin at https://192.168.1.1:1 Will someone so kind to tell me what's wrong? Thank you very much. From: adamtang...@hotmail.com To: rt-users@lists.bestpractical.com Date: Fri, 28 Jan 2011 15:22:40 +0800 Subject: [rt-users] RT Ubuntu A;pache Issue Dear RT Friends, I have a clean Ubuntu and I installed RT according to RT website instruction. Says the url to access my rt is http://192.168.1.1/rt/ I found that I can access to apache default it's works page on http://192.168.1.1 and also I put a folder with a index.html file in /var/www/abc I can't browse the page at http://192.168.1.1/abc/index.html it's all resource not found error. Notice that I can access to my webmin at https://192.168.1.1:1 Will someone so kind to tell me what's wrong? Thank you very much.
Re: [rt-users] ¿does request-tracker3.6 need restart apache2 often?
Dear RT friends, Wonder why we still using mailing list. We could make use of simple forum software for this. , Date: Tue, 25 Jan 2011 06:53:29 -0800 From: xt4...@yahoo.com To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] ¿does request-tracker3.6 need restart apache2 often? --- El Vie 21/1/11, Ruslan Zakirov r...@bestpractical.com escribió: De: Ruslan Zakirov r...@bestpractical.com Asunto: Re: [rt-users] ¿does request-tracker3.6 need restart apache2 often? Para: Jose Diaz xt4...@yahoo.com Cc: rt-users@lists.bestpractical.com Fecha: Viernes 21 de Enero de 2011, 2:26 Hi, You start debugging with logs. However, you better start with upgrading your RT instance to 3.8.8 at least. On Fri, Jan 21, 2011 at 2:09 AM, Jose Diaz xt4...@yahoo.com wrote: Hi and thanks in advance. I just installed request-tracker3.6 in a debian lenny server. It works perfect but today suddenly stopped to send email to users when a new ticket is created. Even, when we make a reply to requestor, the email is not sent. In the history of the ticket when its created as new, the message which says that email outgoing was recorded is not present. So after a very pain process, we restarted apache2: /etc/init.d/apache2 restart And RT started to send emails again. Is it normal? We read something about FastCGI but we are not pretty clear. Do we have to restart the apache2 often ? Can we setup anything to avoid apache2 restart ? Thanks again. José. -- Lic. José Gregorio Díaz Unda. Asesor de Tecnologías de Información y Comunicación. Tel.: 58.0412.5518085 Skype: xt4mhz Web: www.usb.ve - jgdu.blogspot.com -- Best regards, Ruslan. Hi Ruslan and thanks for the help. We started the research process to upgrade RT 3.6.7 to 3.8.8 Thanks a lot! José. -- Lic. José Gregorio Díaz Unda. Asesor de Tecnologías de Información y Comunicación. Tel.: 58.0412.5518085 Skype: xt4mhz Web: www.usb.ve - jgdu.blogspot.com
Re: [rt-users] Self Service Open Tickets Extra Column
Dear Kevin, Thank you very much. I can now modify the header for the field and also the value. In the SearchResultFormat, to list value, we will use __ColumnName__ to list the value. May I know if I have a custom field value called Taken, how do I list the value. I have used __Taken__ but nothing shown. Date: Tue, 25 Jan 2011 10:19:09 -0500 From: falc...@bestpractical.com To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Self Service Open Tickets Extra Column On Tue, Jan 25, 2011 at 12:35:43PM +0800, Adam Tang wrote: How do I add 1 column inside http://192.168.1.99/rt/SelfService/ page to display my CustomField Taken to user? I can't find the html or php file inside rt-3.8.8. Read about DefaultSelfServiceSearchResultFormat in RT_Config.pm -kevin
Re: [rt-users] Customized Status
Dear RT Friends, Thank you for the advices. I don't know where is the exact location for local, so, i go into rt-3.8.8\lib\RT\I18N and add the msgid and msgstr for Open but nothing happens. I am using ubuntu server os. Now, I am trying another way. I add custom field called Taken and apply to ticket with type of select a value. I can see the custom field is at ticket there with choices of no value and yes. but, how do I change the custom field from value no value to yes after user clicked take to own the ticket? Once again, thank you for your help. Date: Mon, 24 Jan 2011 16:06:01 +0100 From: elac...@easter-eggs.com To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Customized Status On Mon, Jan 24, 2011 at 09:46:31AM -0500, Josh Narins wrote: Take, to take, I want the ticket. Taken, having been took, I have the ticket. That said, I have my doubts that there is an answer. Adding extra statii was easy enough, but there is a warning in the config: DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT will break horribly. if you just want to change open in the web UI to Taken, then just change the translation by creating a file in local/po/xx.po (xx = two letters of your language) with the following content: -cut- msgid msgstr MIME-Version: 1.0\n Content-Type: text/plain; charset=UTF-8\n Content-Transfer-Encoding: 8bit\n msgid Open msgstr Taken -cut- check in lib/RT/I18N/xx.po if other strings may need to be tranlsated. then restart your web server.
