Re: [rt-users] Fetchmail Exchange RT4 Configuration questions
Can't talk specifically to self signed certs, but we collect mail via fetchmail over an SSL connection. The only way I could get it to work reliably was to generate the SSL fingerprint of the pop server and add that to the .fetchmailrc file. The process is documented in the fetchmail documentation. =G On Wednesday, April 17, 2013, Shane Vedvik wrote: I was wondering if anyone had any insight into how to configure the RT MDA to accept a self-signed certificate, or if I have to go ahead and get a dv cert for this server. ** ** Email sent to support@ is taken off the exchange 2010 server using fetchmail to collect it via pop3, then forwarded to the RT MDA as below:** ** ** ** #--- fetchmail Config #set daemon 120 #set syslog poll exch1.mk.local proto pop3 user”support” pass”” to root sslproto “TLS1” mda “/opt/rt4/bin/rt-mailgate --url https://rt.markentsolutions.com/rt --queue support --action correspond”*** * ** ** When it runs, I get the following error: ** ** 500 Can't connect to rt.markentsolutions.com:443 (certificate verify failed) fetchmail: MDA returned nonzero status 75 not flushed fetchmail: POP3 LIST 8 fetchmail: POP3 +OK 8 406 fetchmail: POP3 TOP 8 fetchmail: POP3 +OK reading message supp...@exch1.mk.local:8 of 8 (406 octets) #**An Error Occurred ** ** Any help would be appreciated. ** ** Thanks, ** ** Shane ** ** ** **
[rt-users] Add incremental time worked in a scrip
Hi all, I want to increment the time worked of a ticket during execution of a scrip that fires with the On Correspond condition by adding time for just that transaction. I can't see a way to set the time worked for just the specific transaction that is active during the life of the scrip. The following line of code: $self-TicketObj-SetTimeWorked( $self-TicketObj-TimeWorked + $mins ); does increment the TimeWorked of the ticket, but that time is not allocated to that comment. I bet this is really easy, but I'm stumped. The wiki didn't help me either. Any pointers? Thanks, Gary Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
[rt-users] Fulltext Indexing RT 4.0.4
Hello all, I've setup full text indexing in RT4.0.4 as follows: - Vanilla install RT 4.0.4 on Ubuntu 10.04 LTS - MySQL 5.1.61 built from source with mysqlse added - Sphinx 2.0.3 added using the x86 package from the sphinxsearch.com site - run /opt/rt4/sbin/rt-setup-fulltext-index etc As the version of Sphinx had id64 enabled, I had to change the type of the id field in the AttachmentsIndex to bigint to make it 64 bit. Other than that, no issues (just a lot of time!!). RT works just fine. Here are my questions: - I can run manual searches (using search) and see hits that RT does not (0 tickets found), others work OK. - A lot of the data we need to search on is in entries that are of type html not plain text. How can we index those too? Any clues on how to proceed. If we can sort this, we want to index our own RT instance and then offer this as a feature to other potential customers. Thanks, Gary RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] Fulltext search in RT4
Hi all, Have upgraded to RT4 (from 3.8.4) and I have to say it went really well, so much so that the beta became the final in one hit. Well done all at Best Practical. Only thing that does not seem to work any more is searching for tickets by looking for words in the body of messages. In 3.8 we used fulltext:word to search. This returns nothing in RT4. Is there anything equivalent, or have I missed something? Also, any idea when documentation on the new lifecycle features will appear? This was the big draw for us with RT4. Thanks, Gary
Re: [rt-users] Fulltext search in RT4
Alex, Emmanuel: Thanks for the heads up. Is working again, will wait for 4.0.1 for the indexed version (we've about 2000 tickets so it isn't too painful right now without it). Regards, Gary On 23 May 2011 15:11, Alex Vandiver ale...@bestpractical.com wrote: On Mon, 2011-05-23 at 14:45 +0100, Gary Holmes wrote: Only thing that does not seem to work any more is searching for tickets by looking for words in the body of messages. In 3.8 we used fulltext:word to search. This returns nothing in RT4. Is there anything equivalent, or have I missed something? As Emmanuel notes, you need to: Set( %FullTextSearch, Enable = 1 ); ...to enable the 3.8 unindexed FTS functionality. This became disabled by default in 4.0 because of the performance implications of the search on most large deployments. If you want indexed FTS, we suggest you wait for 4.0.1, as it contains a number of critical bugfixes and documentation updates in this codepath. - Alex
Re: [rt-users] RT 3.8.4 - adding comments with Google Chrome
I can confirm that it is indeed fixed with Chrome 9.0.597.0 Gary On 29 November 2010 04:50, sunnavy sunn...@bestpractical.com wrote: actually, it's chrome's bug, which is fixed already, and I believe the fix will be included in the next release of chrome. see also http://code.google.com/p/chromium/issues/detail?id=62123 for users who want it now, I attached the workaround patch too. best wishes sunnavy On 10-11-25 08:35, sunnavy wrote: it's indeed a bug of fckeditor, I have filed a bug report, see http://dev.ckeditor.com/ticket/6717 best wishes sunnavy On 10-11-22 14:26, Gary Holmes wrote: Hi all, We're using RT 3.8.4 on Ubuntu 10.10. I've noticed recently that the textarea that is used to input comments on tickets is not displaying when I'm using Google Chrome. I have 9.0.587.0 but the issue occurred on releases prior to that. Nothing has changed for our setup except the updates to Chrome, so I'm assuming that it's related. If I use IE or Firefox - no problem. From the source produced by .../Ticket/Update.html, in firefox: textarea class=messagebox cols=72 rows=15 name=UpdateContent id= UpdateContent In Chrome: textarea class=messagebox cols=72 rows=15 name=UpdateContent id=UpdateContent style=display: none; I suspect this behavior is programmed in. It used to work OK. Is there a workaround or a fix for this? Thanks, Gary
[rt-users] RT 3.8.4 - adding comments with Google Chrome
Hi all, We're using RT 3.8.4 on Ubuntu 10.10. I've noticed recently that the textarea that is used to input comments on tickets is not displaying when I'm using Google Chrome. I have 9.0.587.0 but the issue occurred on releases prior to that. Nothing has changed for our setup except the updates to Chrome, so I'm assuming that it's related. If I use IE or Firefox - no problem. From the source produced by .../Ticket/Update.html, in firefox: textarea class=messagebox cols=72 rows=15 name=UpdateContent id= UpdateContent In Chrome: textarea class=messagebox cols=72 rows=15 name=UpdateContent id=UpdateContent style=display: none; I suspect this behavior is programmed in. It used to work OK. Is there a workaround or a fix for this? Thanks, Gary
Re: [rt-users] RT Mobile for iPhone
Any chance you can get this listed on the UK AppStore? Thanks, Gary On 24 June 2010 22:56, Dustin Collins stregasg...@gmail.com wrote: This is an RT client for iPhone. Check it out if your interested. http://itunes.apple.com/us/app/rt-mobile/id377642006?mt=8 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Mailgate: Could not record email: Could not load a valid user
Hi, I'm coming back to RT after an extended break. Installed RT 3.6.5 on Ubuntu 7.10 server. Web interface up OK. Can create tickets there. Mailgate fails with this error: Could not record email: Could not load a valid user (/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75) We want to use RT for external customers, so the mailgate is key. Any ideas? Thanks, Gary ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
