Re: [rt-users] [repost] Performance-Bug in SelfService when updated from 3.6.1 to 3.6.3
Hi Torsten, I think these parameter are most important: key_buffer = 16M join_buffer_size= 32M innodb_buffer_pool_size = 256M innodb_log_buffer_size = 32M innodb_log_file_size= 128M The last 2 affects the recovery time and write speed. Higher values provides better writing performance and greater crash recovery times. Maybe you will have problems if you modify innodb_log_file_size. I had to stop the server, change the configuration, remove the ib_log* files and start the server again. Sometimes, according to some docs, it doesn't work... You can try at least 2 GB to innodb_buffer_pool_size. MySQL save some useful information about innodb. The less page faults the better performance ;) Good luck, -- Gilmar Santos Jr Torsten Brumm escreveu: Hi Gilmar, i'm playing around with this buffers since some months without finding a good solution, can you give me a hint about yours?? We have 4GB RAM at the DB Server. Thanks Torsten 2007/1/28, Gilmar Santos Jr [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]: Dirk Pape escreveu: [...] If the latter, does anybody have a hint where to dig into? Try to increase innodb_buffer_pool_size in my.cnf. See [1], [2] and [3]. Tunning some parameters like join_buffer_size, innodb_buffer_pool_size and some others gave me a huge performance improvement. Take care of available RAM to avoid swapping. 1 - http://dev.mysql.com/doc/refman/4.1/en/innodb-configuration.html 2 - http://dev.mysql.com/doc/refman/4.1/en/innodb-tuning.html 3 - http://wiki.bestpractical.com/index.cgi?PerformanceTuning -- Gilmar Santos Jr ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Mysql to Postgres Problems
Mario Gomide escreveu: [...] Now, when I run the upgrade script I get the following error 3 times: Error: Internal Error: Couldn't execute the query 'INSERT INTO Attributes (ContentType, Creator, ObjectId, LastUpdatedBy, Created, Content, LastUpdated, Description, Name, ObjectType) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?)'ERROR: permission denied for sequence attributes_id_seq Any ideas? Verify the owner of sequence objects in Pg... -- Gilmar Santos Jr ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Trying to develop a query
Philip J. Hollenback escreveu: [...] So is there a way to narrow this query to only tickets not updated by their owner in the last week? Ideally I guess there would be a variable LastUpdatedByOwner instead of just LastUpdated. There is a LastUpdatedBy search field, that could help you, but it won't solve your problem cause if the owner have updated some ticket within the due time, but the last chage was not performed by owner then that ticket would be mistaken listed... I think it's not possible to have LastUpdatedByOwner in a simple way cause the Tickets table doesn't keep this information. The only way i figure is to verify if there is any transaction created by ticket owner... but the search interface doesn't permit to search tickets transactions... -- Gilmar Santos Jr ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] (ERRATA) Mysql to Postgres Problems
[..] I considered migrating a couple weeks ago. I wrote a tutorial[1] about [...] 1 - http://www.safernet.org.br/twiki/bin/view/Colaborar/RT_MySQL2Pg -- Gilmar Santos Jr ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Mysql to Postgres Problems
Hello Mario, I considered migrating a couple weeks ago. I wrote a tutorial[1] about it and a Perl script to help with the process. I've just added a few instructions at RT wiki. We have almost 400.000 tickets and had serious performance problems. Pg performed much worse than MySQL, even after performance tunning configurations. After increasing innodb_buffer_poll_size (MySQL's configuration directive) the performance problem was gone. I tested with RT 3.4.5, but i think it will work fine on 3.6, since there were no schema changes. ps.: create database on postgre with encoding *latin1*. Good luck, Gilmar Santos Jr Mario Gomide escreveu: Hello list! I used to use RT-3.4.1 on MySQL and I´m trying to migrate to RT-3.6.1 on PostgreSQL 8.1. I´m having some problems with the database import process. I get the same errors many times: ERROR: invalid byte sequence for encoding UTF8: and invalid input syntax for integer: Can I just change the value to NULL where the value is empty? I have noticed that most of my data was imported... First of all I begin a new RT 3.6.1 installation, then I follow these instructions (http://wiki.bestpractical.com/index.cgi?MySQLToPg). That is: Dump from mysql is done: mysqldump -u user -p mydatabase dumpfile.sql I edit this dumpfile leaving it only with INSERT INTO lines and removing everything related to the sessions table. Then on my new installation, I access the DB and DELETE FROM each table. After that, I do: psql -h localhost -f dumpfile.sql newdb After that I run the make upgrade process. I hope you can help me out. Thanks Mario Gomide ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] [repost] Performance-Bug in SelfService when updated from 3.6.1 to 3.6.3
Dirk Pape escreveu: [...] If the latter, does anybody have a hint where to dig into? Try to increase innodb_buffer_pool_size in my.cnf. See [1], [2] and [3]. Tunning some parameters like join_buffer_size, innodb_buffer_pool_size and some others gave me a huge performance improvement. Take care of available RAM to avoid swapping. 1 - http://dev.mysql.com/doc/refman/4.1/en/innodb-configuration.html 2 - http://dev.mysql.com/doc/refman/4.1/en/innodb-tuning.html 3 - http://wiki.bestpractical.com/index.cgi?PerformanceTuning -- Gilmar Santos Jr ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Spam on the Wiki
Benji Wakely escreveu: It has been mentioned before but is there a way to get rid of the spam on the Wiki? Don't know how it'll fly, but: Semi-public login, posted to the mailing lists regularly? Word-verification/captcha? I take care of a few wiki sites and this problem was relatively solved by requiring login to edit. In the register process the user writes a comment about why she/he wants to register and a confirm mail is sent to the supplied address. The registration is complete when this mail is replyed or the code sent is inputed in a particular web form. A notice is generated and sent to the administrator, that can remove the account if it's the case. This way we are fairly safe from robots, and incidents with bad users are very rare... Btw, I use TWiki (http://twiki.org/), a very robust, flexible and extensible wiki. -- Gilmar Santos Jr ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Packet ticket send out?
Hi, You can create a scrip with custom condition (ticket been created with custom field X set to Y) and with action notify or even custom action that sends the e-mail using some template (that can be customized). Refer to http://wiki.bestpractical.com/index.cgi?Documentation Scrips Area -- Gilmar Santos Jr Zhiming Liu escreveu: Hi, Does anyone know how to do this with RT? when user creates a new ticket, selects a customfield value like yes, then click on Create button, RT automatically packet the ticket information and email to an email address. And it can do the same thing when it closes a ticket. Thanks, Zhiming. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] GD dependency on RT 3.6.0
Hi, Shannon Shannon Adams escreveu: (...) I get: /usr/bin/ld: cannot find -lfontconfig That's the problem. Install fontconfig (along with the development files) on your system. But before check if the GD isn't packed yet (most linux distributions have binary packages for GD, assuming you are running a linux system). -- Gilmar Santos Jr ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Templates for queue structure
Hi, David and everybody. I have groups of queues with same user rights, groups rights, scrips and templates. I had to replicate the configuration for each one and if I need a change then it must be made to every single queue... What I've be wondering about to solve this problem are groups of queues. When a property applies to all queues it's enough to apply the property globally (as if global was a group with all queues). If there was a way I could setup queue groups then I could configure groups rights, users rights, scrips and templates for the group and subscribe the queues into groups... It would be also possible to add properties individually, but the maintenece of groups would be much easier. What do you think about it? Thanks, -- Gilmar Santos Jr David Smithson escreveu: Hi all. It seems that it would be a nice feature to be able to define template queues. So that semantics are not confused here, what I'm seeking is a way to 'copy' a queue structure and edit it. I intend to have multiple queues with the same group rights, user rights, custom fields, etc. It would be nice to be able to choose a template queue during the queue creation process. Does anybody else wish to have this functionality? Has anybody devised command-line scripts that handle this type of thing? Thanks. David Smithson ActivSupport, Inc. Your Flexible IT Partner Microsoft Gold Partner -- Small Business Specialist http://www.activsupport.com Director of Technical Services Direct: (415) 869 2991 Technical Support Hotline: (415) 979 9285 CLICK HERE FOR ONLINE SUPPORT ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Query tickets login?
Roy El-Hames escreveu: I am still investigating how to trap the session end .. anyone any ideas ?? but once its known you can update that row with logoff time Things would be much easier if users clicked logout button.. but someone can just close the browser. I think there's a maximum idle time permitted to the session, after that if a connection attempt is made then user needs to login again. The problem is that RT is activated by the webserver, so to detect the end of sessions there must be a stand alone tool running periodically... There exists a tool to purge old sessions in the wiki. Some few changes to it could insert a logout row in the table... The stand alone tool with a change in the execution flow of the logout proccess can achieve what you want ;) -- Gilmar Santos Jr ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] User's Owned Tickets show incorrect URL string forsubject
The search results are displayed at /rt/Search/Results.html. Looking the
rt-instalation-path/html/Search/Results.html source code we find out
that the component used to display the results is /Elements/TicketList.
In this component there's a call to other in order to display the row,
but this action is governed by the $Format variable. That can be passed
to the component or use the $RT::DefaultSearchResultFormat default.
So, in the RT_Config.pm there must be a Set($DefaultSearchResultFormat,
something), and actually there is! :-)
The value I can se here is:
Set ($DefaultSearchResultFormat, qq{
'BA
HREF=$RT::WebPath/Ticket/Display.html?id=__idid__/a/B/TITLE:#',
'BA
HREF=$RT::WebPath/Ticket/Display.html?id=__idSubject__/a/B/TITLE:Subject',
Status,
QueueName,
OwnerName,
Priority,
'__NEWLINE__',
'',
'small__Requestors__/small',
'small__CreatedRelative__/small',
'small__ToldRelative__/small',
'small__LastUpdatedRelative__/small',
'small__TimeLeft__/small'});
The first two lines are responsible for the first two columns, ticket id
and subject. They will work if the WebPath is set correctly in my
RT_SiteConfig.pm, and for me they work.
But RT allows users to customize the search format display (it's a per
user configuration), and it may be the problem's source.
If it is, then these configurations must be deleted. (DELETE FROM
Attributes WHERE Name = 'SearchDisplay', in MySQL, may in PostgreeSQL
too, but i'm not sure :) ). Use this with caution, *all* user's
SearchDisplay will be deleted and the default (set in RT_Config.pm, or
overridden in RT_SiteConfig.pm) used.
By the way, I'm using RT 3.6.
--
Gilmar Santos Jr
Josh Barron escreveu:
At the very least could someone point me in the right direction to where
the page is generating that URL string? Maybe I could try to debug it
from there?
Also, to Kevin, are you running version 3.6.0?
-Josh
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin
Murphy
Sent: Monday, July 03, 2006 11:42 AM
To: RT Users
Subject: Re: [rt-users] User's Owned Tickets show incorrect URL string
forsubject
Josh Barron wrote:
When doing a search for tickets you own, or on the
RT at a glance page, if you mouse over or try to click on the
hyperlinked ticket subject you get the following URL:
http://ticket/Display.html?id=2. Obviously that URL isn't going to
work.
Yes, I've reported this problem twice on this list and received no
response.
-Kevin Murphy
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We're hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We're hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We're hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html
Re: [rt-users] Query tickets login?
Hi, I don't thinks that's easly possible, cause RT doesn't keep a Last Time Login record... (does it?) The sessions are stored in the database, so a customized component/module could do this... but it doesn't seem to exist (I didn't find anything with a quick search in the wiki) -- Gilmar Santos Jr. Zhiming Liu escreveu: Hi, can someone help me to write a query for users/super users: select all of modified tickets since last login Thanks, Zhiming. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] How can I prevent users from reading other queue's tickets?
Hi Tim, 1. There is more than one permission involved. The SeeQueue and the many ShowTicket*. When someone doesn't have the SeeQueue permission it's still possible to see ticket, exactly as you described. Remove the ShowTicket and related from those users that don't have the SeeQueue. 2. If all users can see all queues that's true. Tickets in a queue you can't see are not shown in your main page... -- Gilmar Santos Jr Tim Pritlove escreveu: Hi, I am using RT 3.2 and just found out two annoying things 1. people who have NO permissions for a queue can still read the ticket when they get the URL 2. tickets that do not have an owner get listed for every user of the system on the main page What can I do to prevent both things? Greetings Tim --Tim Pritlove, Discordian Evangelist, Chaos Computer Club mailto:[EMAIL PROTECTED] http://tim.geekheim.de/ http://www.blinkenlights.de/ jabber:[EMAIL PROTECTED] gizmo://timpritlove skype://timpritlove -- Ein Lebenskünstler gedeiht am besten im Spannungsfeld zwischen Bohème und Askese und ist als gelebtes Gesamtkunstwerk sinnstiftend für sich selbst. -- Wikipedia ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Q: How to build a ticket query that uses custom fields
Pau Montero Parés escreveu:
This is a nice tip! I have a 3.4.1 instalation and everything works
like a charm except the customfield searches. A CF.{value}='yes' has a
time to display of 99.041657 sec. I supose that this is a mysql
problem but I didn't find anything odd.
ObjectCustomFieldValues has 2057 rows and 5 indexes:
PRIMARY: id (cardinality 1802)
TicketCustomFieldValues1: CustomField ObjectId Content (cardinality 1802)
TicketCustomFieldValues2: CustomField ObjectId (cardinality 1802)
ObjectCustomFieldValues1: Content (cardinality 901)
ObjectCustomFieldValues2: CustomField ObjectType ObjectId (cardinality
1802)
Is this an innoDB problem? any suggestions?
Maybe the problem is with the index. Try to remove the
TicketCustomFieldValues (they are from previous versions).
Take a look at the wiki.bestpractical.com, there is a topic about
permormance tunning. There are mysql tips, apache tips, etc.
--
Gilmar Santos Jr
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We're hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html
Re: [rt-users] How to setup RT users and groups?
Zhiming Liu escreveu: Hi, How to setup RT users and groups that users can only ShowTicket in their own group. Group users can see the tickets, other group users can't. Thanks for help, Zhiming. Hi, You can create as many queues as you as there are groups and turn on SeeQueue and ShowTicket for each one related to each group. Ex. There are the A, B and C groups. I create the A_Queue, B_Queue and C_Queue, and then on turn on the SeeQueue, ShowTicket, etc permission on A_Queue to A group and so on... I think it's not possible to make this kind of access control within the same queue... Am I mistaken? -- Gilmar Santos Jr ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] rt 3.6.x on Debian sarge
Hi, I'm also using RT on debian sarge, but I backported the libapache2-mod-perl2, perl, and some related libs from unstable. Currently I'm running 3.4.4, and within a few weeks 3.6.0 There is no package available for RT 3.6.0 even in unstable branch, so I had to make the packages by myself. My test server is alredy running 3.6.0 without problems :-) That (backports + unofficial packages) is not a very goog solution, cause I have to mantain the backports (In case of security updates, bug fixes, etc I have to rebuild the packages). If Iim not mistaken there is a server for backported packages, but I prefer to use mine... -- Gilmar Santos Jr ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] How to setup RT users and groups?
Hi, Kenn. Maybe I didn't make myself clear... It's possible to setup different access rights within the same queue for different groups, like group A can take, group B can comment, etc. But I was talking about, for example, the ShowTicket permission. Can I set up RT to show some tickets to a group and not to other group within the same queue? The ShowTicket permission applies to all tickets in the queue, and not for groups of tickets. That's why I suggested creating one queue for each group :-) -- Gilmar Santos Jr Kenneth Crocker escreveu: Gilmar, You said, I think it's not possible to make this kind of access control within the same queue... Am I mistaken?. If I understood your question correctly, the answer is Yes, you could set up different access rights for any number of groups you want to access the Queue. We have a variety of Queues and groups where 1 Queue may have several groups with different types of access as well as many groups that have different types of access to several different Queues. It's all in the way you configure your Queues. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Q: How to make a user signature appear at the top of email coorespondance, instead of the bottom?
Hi, John. I don't know if this could be done with some callback, but you can change the html/Elements/MessageBox file. (See patch attached) Refer to CleanlyCustomizeRT[1]: Using the 'local' directory. [1] - http://wiki.bestpractical.com/index.cgi?CleanlyCustomizeRT -- Gilmar Santos Jr. John H. Nyhuis escreveu: Greetings, My RT users and I have signatures that we want to appear at the top (bottom is default) of the body of any coorespondance email. When they respond to tickets, RT3.4 quotes the ticket content, but places the RT user's signature on the bottom, forcing the recipients of the coorespondance to scan through a long list of comments and coorespondance to get to the bottom where they actually see who answered them. When tickets get bounced around to several admins, this get's confusing fast. Changeing the order of the items in the coorespondence template does not seem to effect whether signatures go to the top or bottom of the RT correspondance reply. Can anyone point me in the right direction for changing signature location since it does not seem to be controlled in the template? Thanks in advance, John H. Nyhuis Sr. Computer Specialist Dept. of Pediatrics HS RR349B, Box 356320 University of Washington Desk: (206)-685-3884 [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html --- MessageBox.old 2006-06-30 17:09:53.0 -0300 +++ MessageBox 2006-06-30 17:10:28.0 -0300 @@ -43,7 +43,7 @@ %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} -textarea class=messagebox COLS=%$Width% ROWS=%$Height% WRAP=%$Wrap% NAME=%$Name% /Elements/Callback, %ARGS % $Default %%$message%%$IncludeSignature ? $signature : ''%/textarea +textarea class=messagebox COLS=%$Width% ROWS=%$Height% WRAP=%$Wrap% NAME=%$Name% /Elements/Callback, %ARGS % $Default %%$IncludeSignature ? $signature : ''%%$message%/textarea %INIT my ($message); ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] How to setup RT users and groups?
Hi Zhiming, I don't think that's possible, cause a ticket may have at most one owner (enven when it has no owner it's owned by RT::Nobody) and the permissions are queue's properties (If someone has the ShowTicket permission for some queue, then all tickets in the queue can be shown to him). But if it could be possible, what would be done when a new ticket comes? The super user would have to assign the new ticket to a group, right? What if a hundred tickets were created in a day? Think about using more than one queue, even if these queues have the same templates and scrips (in which case you can make them global, or replicate in each queue if the first isn't a good idea), differing only in ACL. -- Gilmar Santos Jr Zhiming Liu escreveu: Hi Gilmar, Got your answer, thanks. This is what I what to do on RT: Create one queue and several groups in the queue. A super user assigns a ticket to a group of users and users that are not in the assigned group CANNOT see the ticket. Is this possible? Thanks, Zhiming. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Display.html link
Have you upgraded from a previous version? If so, I think the problem is some kind of inconsistency in the database, more precisely in the Attributes table, row named 'HomepageSettings'. The problem appears only on the RT at a Glance? Is the link correct in any search? -- Gilmar Santos Jr Phillip Jackson escreveu: Set($WebPath , /rt); 3.6.0 on Fedora Core 5 -- Phillip C. Jackson Chief Technology Officer Chesapeake Medical Imaging Tel. 443-716-0410 - Original Message - From: Gilmar Santos Jr [EMAIL PROTECTED] To: Phillip Jackson [EMAIL PROTECTED] Sent: Wednesday, June 28, 2006 10:36:24 PM GMT-0500 Subject: Re: [rt-users] Display.html link Phillip Jackson wrote: On the RT at a Glance window, I can click on both the ID and the Subject to access the ticket. The ID link works fine (http://alesmith.intellirad.net/rt/Ticket/Display.html?id=15) whereas the Subject link does not work (http://alesmith.intellirad.net/Ticket/Display.html?id=15) Take a look at the $WebPath varable in RT_SiteConfig.pm ;-) If it's all right, what version are you using? -- Gilmar Santos Jr ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
