[rt-users] Click on Asset Types in Asset tracker ACLEquivalenceObjects error
Hey, I just finished installing my Asset Tracker in RT but when I click on Asset Types under configureation I get this below: Can't locate object method ACLEquivalenceObjects via package RTx::AssetTracker::System at /opt/rt3/bin/../lib/RT/Principal_Overlay.pm line 327. Any thoughts? Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee (s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Click on Asset Types in Asset tracker ACLEquivalenceObjects error
Thing is I don't even have a /opt/rt3/local/lib/RTx/AssetTracker/System.pm , I don't even have a RTx in the lib directory. Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jérôme Charaoui Sent: Wednesday, March 03, 2010 1:11 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Click on Asset Types in Asset tracker ACLEquivalenceObjects error Michael Neuschafer a écrit : Hey, I just finished installing my Asset Tracker in RT but when I click on Asset Types under configureation I get this below: Can't locate object method ACLEquivalenceObjects via package RTx::AssetTracker::System at /opt/rt3/bin/../lib/RT/Principal_Overlay.pm line 327. Any thoughts? Here's a fix : http://lists.bestpractical.com/pipermail/rt-users/2009-June/059446.html This bug has also been reported in the Asset Tracker issue tracker : http://code.google.com/p/asset-tracker-4rt/issues/detail?id=26q=ACLEquivalenceObjects -- Jérôme Charaoui Service informatique - Collège de Maisonneuve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee (s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Asset Tracker Creating ACl error
What does the error mean below about Creating ACL?: Now populating AssetTracker database schema. Creating database schema. Done setting up database schema. Now inserting AssetTracker database ACLs Done setting up database ACLs. Now inserting AssetTracker data Creating Superuser ACL...done. Creating groups...2939.2940.done. Creating types...1.done. Creating ACL...[Thu Mar 4 00:05:34 2010] [error]: Couldn't get principal for not loaded object (/opt/rt3/lib/RT/User_Overlay.pm:1181) [Thu Mar 4 00:05:34 2010] [crit]: Can't call method GrantRight on an undefined value at /opt/rt3/local/sbin//at-setup-database line 412, SCHEMA line 78. (/opt/rt3/lib/RT.pm:377) Can't call method GrantRight on an undefined value at /opt/rt3/local/sbin//at-setup-database line 412, SCHEMA line 78. make: *** [initdb] Error 255 Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee (s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Asset Tracker not installing. please help.
I been trying to install Asset Tracker for RT and I cant seem to get it to work. When I got to run install make in the directory cd /opt/rt3 I get nothing and nothing is even in that directory but folders. I am using RT 3.8.6. AT 1.2.4b1 I do this ./configure --with-rt-home=/opt/rt3 --with-rt-local=/opt/rt3 --with-rt-localhtml=/opt/rt3/share/html --with-db-admin=rtuser --with-rt-group=rt3 And I get: checking for a BSD-compatible install... /usr/bin/install -c checking for perl... /usr/bin/perl configure: creating ./config.status config.status: creating Makefile config.status: creating sbin/at-setup-database config.status: creating sbin/at_factory config.status: creating etc/AssetTracker/upgrade/1.2.0/AT-1.0.x-to-1.2.0.pl config.status: creating etc/AssetTracker/upgrade/1.2.3/AT-1.2.0-to-1.2.3.pl config.status: creating lib/RTx/AssetTracker.pm Everything seems ok. Created the AssetTracker.pm Then I do a : o...@vmsvr13:~/1.2.4b1# cd /opt/rt3 r...@vmsvr13:/opt/rt3# make install make: *** No rule to make target `install'. Stop. There is no files in the root of rt3 but folder. Was there a file that was suppose to be created? Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee (s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Asset Tracker not installing. please help.
I been having someone help me out on this. But now im stuck on the part below, any suggestions? Password: Now populating AssetTracker database schema. Creating database schema. Done setting up database schema. Now inserting AssetTracker database ACLs Done setting up database ACLs. Now inserting AssetTracker data [Tue Mar 2 23:24:58 2010] [crit]: Can't locate RT/Extension/PriorityAsString.pm in @INC (@INC contains: /opt/rt3/lib /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at /opt/rt3/lib/RT.pm line 627, SCHEMA line 78. (/opt/rt3/lib/RT.pm:377) Can't locate RT/Extension/PriorityAsString.pm in @INC (@INC contains: /opt/rt3/lib /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at /opt/rt3/lib/RT.pm line 627, SCHEMA line 78. make: *** [initdb] Error 255 Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, March 02, 2010 3:04 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Asset Tracker not installing. please help. On Tue, Mar 02, 2010 at 01:48:40PM -0800, Michael Neuschafer wrote: o...@vmsvr13:~/1.2.4b1# cd /opt/rt3 r...@vmsvr13:/opt/rt3# make install Why are you doing this, instead of running 'make install' from the 1.2.4b1 directory? -kevin E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee (s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Query Builder not showing result
I am having a problem with query builder showing result for 2 queues. I want to see ticket created for 2 queues and I get nothing. Below is the example search. Why is it showing no result? And when I change the aggregator to OR it shows all ticket created even outside of the date ranges. Queue = 'Help Desk Corp.' AND Queue = 'Projects - Corp.' AND Created '2010-02-14' AND Created '2010-03-02' Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee (s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Query Builder not showing result - Email found in subject
Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 -Original Message- From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com] Sent: Monday, March 01, 2010 12:39 PM To: Michael Neuschafer Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Query Builder not showing result - Email found in subject You need: (Queue = 'Help Desk Corp.' OR Queue = 'Projects - Corp.') AND Created '2010-02-14' AND Created '2010-03-02' On Mon, Mar 1, 2010 at 11:05 PM, Michael Neuschafer mneuscha...@nationalstoresinc.com wrote: I am having a problem with query builder showing result for 2 queues. I want to see ticket created for 2 queues and I get nothing. Below is the example search. Why is it showing no result? And when I change the aggregator to OR it shows all ticket created even outside of the date ranges. Queue = 'Help Desk Corp.' AND Queue = 'Projects - Corp.' AND Created '2010-02-14' AND Created '2010-03-02' Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee (s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee (s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT Apache memory leak. any examples of MPM settings?
My request tracker apache has been eating up memory. I think there is a memory leak. Below is my prefork MPM and Worker MPM what setting do you recommend? # prefork MPM # StartServers: number of server processes to start # MinSpareServers: minimum number of server processes which are kept spare # MaxSpareServers: maximum number of server processes which are kept spare # MaxClients: maximum number of server processes allowed to start # MaxRequestsPerChild: maximum number of requests a server process serves IfModule mpm_prefork_module StartServers 2 MinSpareServers 2 MaxSpareServers 3 MaxClients 50 MaxRequestsPerChild 1000 /IfModule # worker MPM # StartServers: initial number of server processes to start # MaxClients: maximum number of simultaneous client connections # MinSpareThreads: minimum number of worker threads which are kept spare # MaxSpareThreads: maximum number of worker threads which are kept spare # ThreadsPerChild: constant number of worker threads in each server process # MaxRequestsPerChild: maximum number of requests a server process serves IfModule mpm_worker_module StartServers 2 ThreadLimit 64 /IfModule # event MPM # StartServers: initial number of server processes to start # MaxClients: maximum number of simultaneous client connections # MinSpareThreads: minimum number of worker threads which are kept spare # MaxSpareThreads: maximum number of worker threads which are kept spare # ThreadsPerChild: constant number of worker threads in each server process # MaxRequestsPerChild: maximum number of requests a server process serves IfModule mpm_event_module StartServers 2 MaxClients 50 MinSpareThreads 25 MaxSpareThreads 100 ThreadLimit 64 ThreadsPerChild 25 MaxRequestsPerChild 1500 /IfModule Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Apache memory leak. any examples of MPM settings?
Apache version 2.2.12 Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Will Sani Sent: Friday, February 19, 2010 10:49 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT Apache memory leak. any examples of MPM settings? Never noticed issues with Apache. What version are you running? Will ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Apache memory leak. any examples of MPM settings?
Well, when I restart apache my memory and swap drops down. Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Will Sani Sent: Friday, February 19, 2010 11:18 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT Apache memory leak. any examples of MPM settings? Highly doubt Apache is to blame, especially 2.2.x. What eluded you to think it was Apache? Will From: Michael Neuschafer [mailto:mneuscha...@nationalstoresinc.com] Sent: Friday, February 19, 2010 10:51 AM To: Will Sani; rt-users@lists.bestpractical.com Subject: RE: [rt-users] RT Apache memory leak. any examples of MPM settings? Apache version 2.2.12 Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Will Sani Sent: Friday, February 19, 2010 10:49 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT Apache memory leak. any examples of MPM settings? Never noticed issues with Apache. What version are you running? Will ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Apache memory leak. any examples of MPM settings?
RT 3.8.6, I just thought it was the MPM Settings, with maxrequestperchild or threadlimit. Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Will Sani Sent: Friday, February 19, 2010 11:24 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT Apache memory leak. any examples of MPM settings? That's a good start. You might want to also look into your MySQL schema. There is a slight possibility that large DB queries are causing this issue. I forgot to ask, what RT version are you running? Will From: Michael Neuschafer [mailto:mneuscha...@nationalstoresinc.com] Sent: Friday, February 19, 2010 11:21 AM To: Will Sani; rt-users@lists.bestpractical.com Subject: RE: [rt-users] RT Apache memory leak. any examples of MPM settings? Well, when I restart apache my memory and swap drops down. Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Will Sani Sent: Friday, February 19, 2010 11:18 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT Apache memory leak. any examples of MPM settings? Highly doubt Apache is to blame, especially 2.2.x. What eluded you to think it was Apache? Will From: Michael Neuschafer [mailto:mneuscha...@nationalstoresinc.com] Sent: Friday, February 19, 2010 10:51 AM To: Will Sani; rt-users@lists.bestpractical.com Subject: RE: [rt-users] RT Apache memory leak. any examples of MPM settings? Apache version 2.2.12 Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Will Sani Sent: Friday, February 19, 2010 10:49 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT Apache memory leak. any examples of MPM settings? Never noticed issues with Apache. What version are you running? Will ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Creating Ticket sets Status to Open
Anybody know how to make new tickets automatically set Status to Open on creation of ticket? Is there a callback or extension that can do this? Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] subject field in the ticket mandatory
Does anybody know how to make subject field in the ticket mandatory? Is there a call back or any way of doing this? Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT::Extension::PriorityAsString stops working when adding another PLugin.
Anytime I add any new @Plugins in the RT site config it causes my RT::Extension::PriorityAsString to malfunction and shows numbers rather than Low, Medium, High. Anybody know what can cause this? The new plugin will work but not my RT::Extension::PriorityAsString. Please help. Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT::Extension::PriorityAsString stops working when adding another PLugin.
RT_SiteConfig.pm - I want the PLugin Extension MandatorySubject to work but when I remove the pound sign to use it my PriorityAsSring stops working and shows numbers rather than low, medium, high. # Plugins Set(@Plugins,(qw(RT::Extension::PriorityAsString))); # Specify a mapping between priority strings and the internal Set(%PriorityAsString, (Low = 0, Medium = 50, High = 100)); # which order to display the priority strings # if you don't specify this, the strings in the PriorityAsString Set(@PriorityAsStringOrder, qw(Low Medium High)); # Remove below pound sign to use plugin. Using this plugin will disable PriorityAsstring #Set(@Plugins, qw(RT::Extension::SearchResults::XLS)); Set(@Active_MakeClicky, qw(short_ticket_link markup_fedex)); #Set(@Plugins,(qw(RT::Extension::MandatorySubject))); 1; Michael Neuschafer PC Support Specialist National Stores Inc. -Original Message- From: Joop van de Wege [mailto:joopvandew...@mococo.nl] Sent: Friday, February 12, 2010 10:25 AM To: Michael Neuschafer Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT::Extension::PriorityAsString stops working when adding another PLugin. Michael Neuschafer wrote: Anytime I add any new @Plugins in the RT site config it causes my RT::Extension::PriorityAsString to malfunction and shows numbers rather than Low, Medium, High. Anybody know what can cause this? The new plugin will work but not my RT::Extension::PriorityAsString. Please help. Please post the relevant part of your RT_SiteConfig.pm Should like like: Set(@Plugins,qw(RT::FM RT::Extension::ForkTicket RT::Extension::ResetPassword)); But my guess is that yours contains only one element and that you're having more than one like this: Set(@Plugins,qw(RT::FM)); Set(@Plugins,qw(RT::Extension::ForkTicket)); Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT::Extension::PriorityAsString stops working when adding another PLugin.
I already resolved it, Thanks though I appreciate the help. Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 From: Brenner, Martin [mailto:martin.bren...@whitfieldschool.org] Sent: Friday, February 12, 2010 11:58 AM To: Michael Neuschafer Cc: Joop van de Wege; rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT::Extension::PriorityAsString stops working when adding another PLugin. There should be only one @Plugins line. With another Set(@Plugins... line it would set the plugins over again and set only the ones listed.So it looks like you would want: Set(@Plugins,(qw(RT::Extension::PriorityAsString RT::Extension::MandatorySubject))); Martin On Fri, Feb 12, 2010 at 1:03 PM, Michael Neuschafer mneuscha...@nationalstoresinc.com wrote: RT_SiteConfig.pm - I want the PLugin Extension MandatorySubject to work but when I remove the pound sign to use it my PriorityAsSring stops working and shows numbers rather than low, medium, high. # Plugins Set(@Plugins,(qw(RT::Extension::PriorityAsString))); # Specify a mapping between priority strings and the internal Set(%PriorityAsString, (Low = 0, Medium = 50, High = 100)); # which order to display the priority strings # if you don't specify this, the strings in the PriorityAsString Set(@PriorityAsStringOrder, qw(Low Medium High)); # Remove below pound sign to use plugin. Using this plugin will disable PriorityAsstring #Set(@Plugins, qw(RT::Extension::SearchResults::XLS)); Set(@Active_MakeClicky, qw(short_ticket_link markup_fedex)); #Set(@Plugins,(qw(RT::Extension::MandatorySubject))); 1; Michael Neuschafer PC Support Specialist National Stores Inc. -Original Message- From: Joop van de Wege [mailto:joopvandew...@mococo.nl] Sent: Friday, February 12, 2010 10:25 AM To: Michael Neuschafer Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT::Extension::PriorityAsString stops working when adding another PLugin. Michael Neuschafer wrote: Anytime I add any new @Plugins in the RT site config it causes my RT::Extension::PriorityAsString to malfunction and shows numbers rather than Low, Medium, High. Anybody know what can cause this? The new plugin will work but not my RT::Extension::PriorityAsString. Please help. Please post the relevant part of your RT_SiteConfig.pm Should like like: Set(@Plugins,qw(RT::FM RT::Extension::ForkTicket RT::Extension::ResetPassword)); But my guess is that yours contains only one element and that you're having more than one like this: Set(@Plugins,qw(RT::FM)); Set(@Plugins,qw(RT::Extension::ForkTicket)); Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Expand Toolbar stopped working
Hey, I have a user here that is trying to add a comment into a message in a ticket and the Expanded Toolbar in the message box has disappeared. Has anybody experience this in IE 8? It works in firefox but its stopped wowkring in IE 8. Is it java base? Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Asset Tracker error group rt3 doesnt exist.
This is what I get when I try to make test: r...@vmsvr13:~/1.2.4b1# ./configure --with-rt-home=/opt/rt3 --with-rt-local=/opt/rt3 --with-rt-localhtml=/opt/rt3/share/html --with-db-rtuser=wibble --with-rt-group=rt3 checking for a BSD-compatible install... /usr/bin/install -c checking for perl... /usr/bin/perl configure: creating ./config.status config.status: creating Makefile config.status: creating sbin/at-setup-database config.status: creating sbin/at_factory config.status: creating etc/AssetTracker/upgrade/1.2.0/AT-1.0.x-to-1.2.0.pl config.status: creating etc/AssetTracker/upgrade/1.2.3/AT-1.2.0-to-1.2.3.pl config.status: creating lib/RTx/AssetTracker.pm r...@vmsvr13:~/1.2.4b1# make test /usr/bin/perl -Ilib -I/opt/rt3/lib -I/opt/rt3/lib lib/t/00smoke.t ok 1 [Wed Feb 3 17:42:31 2010] [crit]: Can't locate RT/Extension/PriorityAsString.pm in @INC (@INC contains: lib /opt/rt3/lib /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at /opt/rt3/lib/RT.pm line 627. (/opt/rt3/lib/RT.pm:377) Can't locate RT/Extension/PriorityAsString.pm in @INC (@INC contains: lib /opt/rt3/lib /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at /opt/rt3/lib/RT.pm line 627. 1..1 # Looks like your test exited with 255 just after 1. make: *** [test] Error 255 Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 From: Joop [mailto:joopvandew...@mococo.nl] Sent: Tuesday, February 02, 2010 11:27 PM To: Michael Neuschafer Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Asset Tracker error group rt3 doesnt exist. Michael Neuschafer wrote: Im trying to install Asset tracker and when I run the ./configure command I get group rt and rt3 not found. Not sure what to do. Is it perl that cant find my rt3? Just run: ./configure --help and then give --with-rt-group and --with-rt-owner the correct RT entries. If you don't specify anyting AT will default to rt:rt which in your environment isn't true. Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] On Ticket Create set Status to OPEN
Does anybody know of a script or callbacks that can do this, when creating a ticket the status it automatically set to open? Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Painless way to install Asset tracker to RT 3.8
Does anybody have good instructions on how to install Asset tracker on an RT 3.8? Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Asset Tracker error group rt3 doesnt exist.
Im trying to install Asset tracker and when I run the ./configure command I get group rt and rt3 not found. Not sure what to do. Is it perl that cant find my rt3? This is from the log: ## --- ## ## Core tests. ## ## --- ## configure:1276: checking for a BSD-compatible install configure:1330: result: /usr/bin/install -c configure:1344: checking for perl configure:1362: found /usr/bin/perl configure:1375: result: /usr/bin/perl configure:1460: checking if group rt3 exists configure:1466: result: not found configure:1460: checking if group rt exists configure:1466: result: not found configure:1651: creating ./config.status Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] CallBack for Requester field to be Blank?
Is there a callback to make Requester field blank on creating a ticket? I don't like having it prefilled with current user email address. Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Make requester field blank on opening a ticket
Thanks a bunch.
Michael Neuschafer
PC Support Specialist
National Stores Inc.
(310) 436 - 2150
-Original Message-
From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com]
Sent: Thursday, January 28, 2010 10:43 AM
To: Michael Neuschafer
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] Make requester field blank on opening a ticket
Just replace line
/Elements/EmailInput, Name = 'Requestors', Size = '40', Default
= $ARGS{Requestors} || $session{CurrentUser}-EmailAddress
with
/Elements/EmailInput, Name = 'Requestors', Size = '40', Default
= $ARGS{Requestors}
Clean mason cache, restart server. I think this is the easiest way to
handle this.
On Wed, Jan 27, 2010 at 9:01 PM, Michael Neuschafer
mneuscha...@nationalstoresinc.com wrote:
What's the best way to modify the script without breaking anything? I just
want the requester to show blank and not the current users email addy.
Thanks,
tr
td class=label
|/lRequestors/:
/td
td class=value colspan=5
/Elements/EmailInput, Name = 'Requestors', Size = '40', Default =
$ARGS{Requestors} || $session{CurrentUser}-EmailAddress
/td
/tr
Michael Neuschafer
PC Support Specialist
National Stores Inc.
(310) 436 - 2150
-Original Message-
From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com]
Sent: Wednesday, January 27, 2010 12:24 AM
To: Michael Neuschafer
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] Make requester field blank on opening a ticket
On Wed, Jan 27, 2010 at 2:22 AM, Michael Neuschafer
mneuscha...@nationalstoresinc.com wrote:
Is there a way to make requester field blank on opening a ticket. When I go
and create a ticket my email addy is in the requester field.
Hello, Mechael.
With a tiny hack in share/html/Create.html, grep for Requestors. I
think it's abvious what you should delete there.
Thanks,
--
Best regards, Ruslan.
--
Best regards, Ruslan.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Make requester field blank on opening a ticket
What's the best way to modify the script without breaking anything? I just
want the requester to show blank and not the current users email addy.
Thanks,
tr
td class=label
|/lRequestors/:
/td
td class=value colspan=5
/Elements/EmailInput, Name = 'Requestors', Size = '40', Default =
$ARGS{Requestors} || $session{CurrentUser}-EmailAddress
/td
/tr
Michael Neuschafer
PC Support Specialist
National Stores Inc.
(310) 436 - 2150
-Original Message-
From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com]
Sent: Wednesday, January 27, 2010 12:24 AM
To: Michael Neuschafer
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] Make requester field blank on opening a ticket
On Wed, Jan 27, 2010 at 2:22 AM, Michael Neuschafer
mneuscha...@nationalstoresinc.com wrote:
Is there a way to make requester field blank on opening a ticket. When I go
and create a ticket my email addy is in the requester field.
Hello, Mechael.
With a tiny hack in share/html/Create.html, grep for Requestors. I
think it's abvious what you should delete there.
Thanks,
--
Best regards, Ruslan.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
[rt-users] Custom Field mandatory text
Is there a way to hide custom fields nasty red font and text that says mandatory? I want the input to be mandatory but I don't want it to visually say it underneath the custom field. Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Hide The RT System itself in History
Is there a way to hide or not show in the RT history The RT System itself makes history look messy. Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Hide The RT System itself in History
Thanks, That helped and made the history look so much better than before. Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 -Original Message- From: Kenneth Marshall [mailto:k...@rice.edu] Sent: Tuesday, January 26, 2010 12:24 PM To: Michael Neuschafer Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Hide The RT System itself in History On Tue, Jan 26, 2010 at 12:14:51PM -0800, Michael Neuschafer wrote: Is there a way to hide or not show in the RT history The RT System itself makes history look messy. Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 Hi Michael, Try something like: http://wiki.bestpractical.com/view/HideTransactions Cheers, Ken ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Custom Field Validation
Does anybody understand or have more information on Custom field validation? What is (?#mandatory) Can I modify this to cross reference the data inputted? Like look for certain numbers? Like validate numbers entered 1-100 anything past that do not create ticket? Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Make requester field blank on opening a ticket
Is there a way to make requester field blank on opening a ticket. When I go and create a ticket my email addy is in the requester field. Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Simple Search and Custome Field
Is there a way to allow simple search to also search custom fields? Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Auto fill adminCC with an email address on ticket create.
Is there a way to have Auto fill adminCC with an email address on ticket create. I basically want the same auto reply requestors setup but for another email address. I want a carbon copy of a ticket being created but sent out to a certain email address without always typing it in Admincc everytime I open a ticket. Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Auto fill adminCC with an email address on ticket create.
Basically every ticket that is created I want RT to automatically send a copy of that ticket via email to a specific email address. Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 -Original Message- From: Jerrad Pierce [mailto:jpie...@cambridgeenergyalliance.org] Sent: Friday, January 22, 2010 3:10 PM To: Michael Neuschafer Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Auto fill adminCC with an email address on ticket create. Is there a way to have Auto fill adminCC with an email address on ticket create. I basically want the same auto reply requestors setup but for another email address. I want a carbon copy of a ticket being created but sent out to a certain email address without always typing it in Admincc everytime I open a ticket. I've no idea what your second sentence means, but is there some reason this address isn't simply an AdminCC on the queue? -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT Custom Field validation
Is there a way for Custom fields to have a validation on creating a ticket? Like have the validation cross reference the data that was inputted in the field to the value that was setup for the custom field. I have a custom field that has select or type the value of a Store # and I want RT to validate if that store # inputted exist in the values name list on the backend. Anybody know of a script or extension that can do this? Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
