Re: [rt-users] Custom condition for script
Thanks Jim,
I think that has got me off and running now. About order of execution, from
what I read it is alphabetical, does that group queue specific scripts in with
the globals and then order them?
Cheers
Miles Scruggs
mi...@digitalphotobox.net
On Apr 23, 2013, at 10:01 AM, Jim Berry jim.h.be...@frb.gov wrote:
This should do what you want . It could be generalized to use groups or
AdminCc. Create a scrip with
Condition = On Create
Action = User Defined
Template = Blank
Stage = TransactionCreate
In the Custom action preparation code box, insert:
## Add other user as a Cc if ticket is created by either in the users list
my @users = ('us...@mydomain.com', 'us...@mydomain.com');
my $creator = $self-TransactionObj-CreatorObj-EmailAddress;
my $Ticket = $self-TicketObj;
if ($creator eq $users[0]) {
$Ticket-AddWatcher(Type = 'Cc', Email = $users[1]);
}
elsif ($creator eq $users[1]) {
$Ticket-AddWatcher(Type = 'Cc', Email = $users[0]);
}
In the Custom action cleanup code box, insert:
1;
-- Jim
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Miles Scruggs
Sent: Monday, April 22, 2013 3:52 PM
To: RT users
Subject: Re: [rt-users] Custom condition for script
anyone able to help on this one?
On Tue, Apr 16, 2013 at 10:46 AM, Miles Scruggs mi...@digitalphotobox.net
wrote:
I have a couple users that can't be trained to CC each other, and they need
to be CC'd on everything they create, but they also aren't the only ones
creating to the queue so I can't just set them as a watcher for the queue.
Basically I would like to check on create to see if they are one or the other
user, and if they are then I would like to add their counterpart as a CC to
the ticket. Basically some code that looks like this:
if(user=bob | bill) {
AddUserAsCCToTicket(bobbill)
}
The bad news here is that I'm incredibly dumb when it comes to perl, and have
no grasp at all of the syntax much less the methods to use.
I'm guessing I put stuff like this in scrips, but I'm not 100% and I'm not
sure if that can be put entirely in the condition or if I need to put it in
both the condition and the action...
Cheers
Miles Scruggs
mi...@digitalphotobox.net
--
Cheers,
Miles
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Re: [rt-users] dashboard adding links to dashboard items
Does anyone have any idea how to do this? On Mon, Apr 15, 2013 at 3:00 PM, Miles Scruggs mi...@digitalphotobox.netwrote: I would like to add a column of links. For instance the 10 highest priority tickets I own section I would like to add a Resolve link that will resolve the ticket. Just like the Take link takes the ticket from the 10 newest unowned tickets. Ideally I would like to make one column with a couple links separated by a / For instance two links tightly packed like: Respond / Resolve Any help accomplishing either of these would be awesome. Cheers Miles Scruggs mi...@digitalphotobox.net -- Cheers, Miles
[rt-users] Custom condition for script
I have a couple users that can't be trained to CC each other, and they need to
be CC'd on everything they create, but they also aren't the only ones creating
to the queue so I can't just set them as a watcher for the queue.
Basically I would like to check on create to see if they are one or the other
user, and if they are then I would like to add their counterpart as a CC to the
ticket. Basically some code that looks like this:
if(user=bob | bill) {
AddUserAsCCToTicket(bobbill)
}
The bad news here is that I'm incredibly dumb when it comes to perl, and have
no grasp at all of the syntax much less the methods to use.
I'm guessing I put stuff like this in scrips, but I'm not 100% and I'm not sure
if that can be put entirely in the condition or if I need to put it in both the
condition and the action...
Cheers
Miles Scruggs
mi...@digitalphotobox.net
smime.p7s
Description: S/MIME cryptographic signature
Re: [rt-users] CommandByMail is not working
Hi Asif,
Can you test basic functionality. Like change the status with:
Status: resolved
at the top of your reply email. I'm just wondering if CommandByMail isn't
working or you are just having issues with the interaction with Custom Fields.
I just installed CommandByMail, but it was on version 4 not three. It is
working great.
Cheers
Miles Scruggs
On Apr 16, 2013, at 12:32 PM, Asif Iqbal vad...@gmail.com wrote:
On Sun, Apr 14, 2013 at 2:55 PM, Asif Iqbal vad...@gmail.com wrote:
I installed RT-Extension-CommandByMail-0.10 on my RT 3.8.2 and setup the
config like below.
Set( @Plugins, qw( RT::Authen::ExternalAuth RT::Extension::CommandByMail ) );
Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
Setup a custom field TAG of type 'Enter one value' for the help queue then
send an email to the comment address of a ticket I own, as me, of the
following
This is a comment
CF.{TAG}: comment1
I do not see any value showing for the custom field TAG on the ticket.
I do not see any log in debug about the custom field either.
I did restart apache after making change to the config.
What gives?
Could not find anything in the mailing list that has exact same issue. What
am I doing wrong?
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Re: [rt-users] Subjects in emails originating from RT
Ok just for anyone else looking for this. Here is what got what I wanted:
Subject: Re: {$Ticket-SubjectTag} {$Ticket-Subject}
stick that at the top of your template and it will add the Re: to your
subject as well keep everything as standard.
Cheers
Miles Scruggs
mi...@digitalphotobox.net
On Apr 14, 2013, at 11:37 AM, Ruslan Zakirov r...@bestpractical.com wrote:
Subject: ... { $Ticket-SubjectTag } ...
On Sat, Apr 13, 2013 at 8:30 PM, Miles Scruggs mi...@digitalphotobox.net
wrote:
Just hypothetically say everyone isn't a competent programmer. Imagine with
me, if you will.
How would a person with that handicap go about using the subject tag method
to put a Re: out in front of the subject.
Sent from my iPhone
On Apr 13, 2013, at 3:12 AM, Ruslan Zakirov ruslan.zaki...@gmail.com wrote:
If you place tag yourself then rt wouldnt relocate it. In newer versions
ticket object has SubjectTag method. If your version is old then you can
grab code from repository - very simple code.
Ruslan from phone.
13.04.2013 3:13 пользователь Miles Scruggs mi...@digitalphotobox.net
написал:
Anyone have any idea how this can be resolved?
On Thu, Apr 11, 2013 at 5:44 AM, Miles Scruggs mi...@digitalphotobox.net
wrote:
Yes but what exactly do you change to get out front of the ticket number?
Sent from my iPhone
On Apr 11, 2013, at 2:06 AM, Ruslan Zakirov r...@bestpractical.com wrote:
Just change AutoReply and Resolved template.
On Thu, Apr 11, 2013 at 7:11 AM, Miles Scruggs mi...@digitalphotobox.net
wrote:
Right now I'm trying to tweak out one last thing in RT. Basically every
email client/host has various parameters for determining if/how to thread
emails, so I'm fighting a spread out battle. What I'm up against now is
ensuring a Re: is put on the ***front of every subject sent out of RT
unless it is an original email to that contact. The two key places this
seems to be currently missing is the Auto Replies and resolving tickets.
Any idea how I can get that little element cleaned up.
Cheers
Miles Scruggs
mi...@digitalphotobox.net
--
Best regards, Ruslan.
--
Cheers,
Miles
--
Best regards, Ruslan.
smime.p7s
Description: S/MIME cryptographic signature
[rt-users] dashboard adding links to dashboard items
I would like to add a column of links. For instance the 10 highest priority tickets I own section I would like to add a Resolve link that will resolve the ticket. Just like the Take link takes the ticket from the 10 newest unowned tickets. Ideally I would like to make one column with a couple links separated by a / For instance two links tightly packed like: Respond / Resolve Any help accomplishing either of these would be awesome. Cheers Miles Scruggs mi...@digitalphotobox.net smime.p7s Description: S/MIME cryptographic signature
Re: [rt-users] Mobile Interface modification
Well it isn't 'all deleted tickets' but it is all tickets. I wanted 'all open tickets', which seems like would be much more popular than all tickets. Thanks for the heads up I have made the changes I needed, and now I'm all rolling. On Thu, Apr 11, 2013 at 7:47 AM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Apr 10, 2013 at 09:33:51PM -0700, Miles Scruggs wrote: I really like the mobile interface. I would just like to change one thing though, and I'm not sure where to do it. I would like to have a link to see all open tickets. I don't have much use for all tickets, and would just like to modify the search behavior of that link. I wonder if All Tickets meant to be literally 'all deleted tickets' or if that's a bug. Regardless, you can use the MassageMenus callback in share/html/m/_elements/menu to remove All Tickets and replace it with your own link. That's the cleanest and most upgrade-proof solution. -kevin -- Cheers, Miles
Re: [rt-users] Subjects in emails originating from RT
Just hypothetically say everyone isn't a competent programmer. Imagine with me, if you will. How would a person with that handicap go about using the subject tag method to put a Re: out in front of the subject. Sent from my iPhone On Apr 13, 2013, at 3:12 AM, Ruslan Zakirov ruslan.zaki...@gmail.com wrote: If you place tag yourself then rt wouldnt relocate it. In newer versions ticket object has SubjectTag method. If your version is old then you can grab code from repository - very simple code. Ruslan from phone. 13.04.2013 3:13 пользователь Miles Scruggs mi...@digitalphotobox.net написал: Anyone have any idea how this can be resolved? On Thu, Apr 11, 2013 at 5:44 AM, Miles Scruggs mi...@digitalphotobox.net wrote: Yes but what exactly do you change to get out front of the ticket number? Sent from my iPhone On Apr 11, 2013, at 2:06 AM, Ruslan Zakirov r...@bestpractical.com wrote: Just change AutoReply and Resolved template. On Thu, Apr 11, 2013 at 7:11 AM, Miles Scruggs mi...@digitalphotobox.net wrote: Right now I'm trying to tweak out one last thing in RT. Basically every email client/host has various parameters for determining if/how to thread emails, so I'm fighting a spread out battle. What I'm up against now is ensuring a Re: is put on the ***front of every subject sent out of RT unless it is an original email to that contact. The two key places this seems to be currently missing is the Auto Replies and resolving tickets. Any idea how I can get that little element cleaned up. Cheers Miles Scruggs mi...@digitalphotobox.net -- Best regards, Ruslan. -- Cheers, Miles
Re: [rt-users] Subjects in emails originating from RT
Anyone have any idea how this can be resolved? On Thu, Apr 11, 2013 at 5:44 AM, Miles Scruggs mi...@digitalphotobox.netwrote: Yes but what exactly do you change to get out front of the ticket number? Sent from my iPhone On Apr 11, 2013, at 2:06 AM, Ruslan Zakirov r...@bestpractical.com wrote: Just change AutoReply and Resolved template. On Thu, Apr 11, 2013 at 7:11 AM, Miles Scruggs mi...@digitalphotobox.netwrote: Right now I'm trying to tweak out one last thing in RT. Basically every email client/host has various parameters for determining if/how to thread emails, so I'm fighting a spread out battle. What I'm up against now is ensuring a Re: is put on the ***front of every subject sent out of RT unless it is an original email to that contact. The two key places this seems to be currently missing is the Auto Replies and resolving tickets. Any idea how I can get that little element cleaned up. Cheers Miles Scruggs mi...@digitalphotobox.net -- Best regards, Ruslan. -- Cheers, Miles
Re: [rt-users] Subjects in emails originating from RT
Well that is almost accurate. The code does not always add it to the front. If you reply to a ticket using the web UI (RT is still originating the message, but on behalf of the user) it will put a Re: on the front of the subject. I just don't understand the logic behind not putting it on all correspondence since logically everything sent out about the ticket should be prefixed with the Re:. The only exception would be the original ticket when it was created either by the system automatically or by a user. I really don't want the tag at the end of the subject as it is great exactly where they put it. I'm guessing there is a just a goofed up flag in the system which makes it assume those specific scrips are suppose to originate emails instead of replying to the existing. In some ways it does make sense because they do change the subject by inserting Auto Reply or Resolved etc. For me I see no reason to fork the original thread with two separate emails. I've already removed those extra tags, which while they are nice, I don't believe they are worth the cost of forking the thread. On Fri, Apr 12, 2013 at 4:52 PM, Thomas Sibley t...@bestpractical.comwrote: On 04/12/2013 04:13 PM, Miles Scruggs wrote: Anyone have any idea how this can be resolved? There's no option to move the tag and the code always adds it to the front. I extracted an extension from customer work which moves the subject tag all the way to the end. Try it out once it shows up at https://metacpan.org/module/RT::Extension::TrailingSubjectTag (should be within the hour). It's not quite what you want, necessarily, since it may obscure the ticket ID in long subjects, but it'll make your Re: first. Thomas -- Cheers, Miles
Re: [rt-users] Mobile Interface modification
In my case I want to change the filter on that list. I know that isn't a CSS change. I just need to know if that is in the HTML in that path or DB or other location? Sent from my iPhone On Apr 11, 2013, at 1:28 AM, Bart b...@pleh.info wrote: Hi, The mobile style is located in this location: /opt/rt4/share/html/m You can basically copy that directory, or just the files that you want to change to this location: /opt/rt4/local/html/m For example, if you only copy the css file to the local location, then you'll only replace that part of the mobile interface. The same will count for the other parts of this page. Hope this helps a little. (you can view the changes in your normal browser by going to https://your RT URL/m/.) 2013/4/11 Miles Scruggs mi...@digitalphotobox.net Hi, I really like the mobile interface. I would just like to change one thing though, and I'm not sure where to do it. I would like to have a link to see all open tickets. I don't have much use for all tickets, and would just like to modify the search behavior of that link. Cheers Miles Scruggs mi...@digitalphotobox.net -- Bart G.
[rt-users] upgrade from 3.6.6 pgsql to 3.8.1rc5
',
'minutes', 'RefersTo-new', '', 'Owner', 10, 'DependsOn-new', '', 'new-
MemberOf', '', 'MemberOf-new', '', 'Content', 'another test ticket on
newly upgraded system.', 'TimeWorked-TimeUnits', 'minutes', 'Due', '')
called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/CGIHandler.pm line
121
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/CGIHandler.pm
line 121
HTML
::Mason
::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x9ebef38)',
'HASH(0xa9005e8)') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/
CGIHandler.pm line 73
HTML
::Mason
::CGIHandler
::handle_cgi_object('HTML::Mason::CGIHandler=HASH(0x9ebef38)',
'CGI::Fast=HASH(0xa90b1ac)') called at /opt/6sq-rt/bin/
mason_lighttpd_handler.fcgi line 88
eval {...} at /opt/6sq-rt/bin/mason_lighttpd_handler.fcgi line 88
Cheers
Miles Scruggs
Wide Ideas | Operations | [EMAIL PROTECTED] | 509.525.6522
ext 4880
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