Just hypothetically say everyone isn't a competent programmer. Imagine with me, if you will.
How would a person with that handicap go about using the subject tag method to put a Re: out in front of the subject. Sent from my iPhone On Apr 13, 2013, at 3:12 AM, Ruslan Zakirov <[email protected]> wrote: > If you place tag yourself then rt wouldnt relocate it. In newer versions > ticket object has SubjectTag method. If your version is old then you can grab > code from repository - very simple code. > > Ruslan from phone. > > 13.04.2013 3:13 пользователь "Miles Scruggs" <[email protected]> > написал: >> Anyone have any idea how this can be resolved? >> >> >> On Thu, Apr 11, 2013 at 5:44 AM, Miles Scruggs <[email protected]> >> wrote: >>> Yes but what exactly do you change to get out front of the ticket number? >>> >>> Sent from my iPhone >>> >>> On Apr 11, 2013, at 2:06 AM, Ruslan Zakirov <[email protected]> wrote: >>> >>>> Just change AutoReply and Resolved template. >>>> >>>> >>>> On Thu, Apr 11, 2013 at 7:11 AM, Miles Scruggs <[email protected]> >>>> wrote: >>>>> Right now I'm trying to tweak out one last thing in RT. Basically every >>>>> email client/host has various parameters for determining if/how to thread >>>>> emails, so I'm fighting a spread out battle. What I'm up against now is >>>>> ensuring a "Re:" is put on the ***front**** of every subject sent out of >>>>> RT unless it is an original email to that contact. The two key places >>>>> this seems to be currently missing is the Auto Replies and resolving >>>>> tickets. >>>>> >>>>> Any idea how I can get that little element cleaned up. >>>>> >>>>> Cheers >>>>> >>>>> Miles Scruggs >>>>> [email protected] >>>> >>>> >>>> >>>> -- >>>> Best regards, Ruslan. >> >> >> >> -- >> Cheers, >> >> Miles
