[rt-users] Scrip question
Hi RT 3.8.7 MySQL I have been asked to do the following: when updating a ticket and a specific User is selected as the new Owner, I will Force that User to be the new Owner. We have several Users which I need to Force as new Owners. Is it possible to create a Scrip to do this? Should I use the TransactionObj or the TicketObj? I am thinking I should use the TransactionCreate Stage. Thanks, Roman
Re: [rt-users] RT 3.9.6 Search Features Missing.
Hi Jesse, I followed Chris's advice and it works. R.S. On Mon, Nov 22, 2010 at 4:55 PM, Jesse Vincent wrote: > > > > On Mon, Nov 22, 2010 at 10:52:26PM +0100, Christian Loos wrote: >> I also noticed some menu items to disappear after trying the 3.9.6. >> >> The problem was, that I had the old apache config (modperl 2) from 3.8. >> After changing the config described at docs/web_deployment.pod, the menu >> items appeared back. > > Were you using leftover mason_handlers in bin/ or had you adjusted to use the > new variants in sbin? > > I suppose it's time to make RT4 install into /opt/rt4 ;) >> >> -Chris >> >> Am 22.11.2010 17:24, schrieb Jesse Vincent: >> > >> > >> > >> > On Mon, Nov 22, 2010 at 11:20:06AM -0500, Roman Steven wrote: >> >> Hi, >> >> >> >> I installed RT 3.9.6 on a Ubuntu 10 server, and so far I like it. >> >> >> >> What I am not seeing is the ability to click on the search link >> >> features like edit search , advanced, show results and bulk update. >> >> >> >> I do see html under /opt/rt3/share/html/Search, just not in the menus. >> >> >> >> Do I need to configure those features? >> >> >> > >> > Here's what I see under the web2 and aileron themes. >> > http://fsck.com/~jesse/tmp/2010-11-22/16eca341-4b44-40c0-ab67-2fc6572070e3/web2.png >> > http://fsck.com/~jesse/tmp/2010-11-22/d3929014-9e2e-4c04-abbd-4a3b08e6b127/aileron.png >> > >> > What do you see? >> > >> > >> > Best, >> > Jesse >> > >> > > -- >
[rt-users] RT 3.9.6 Search Features Missing.
Hi, I installed RT 3.9.6 on a Ubuntu 10 server, and so far I like it. What I am not seeing is the ability to click on the search link features like edit search , advanced, show results and bulk update. I do see html under /opt/rt3/share/html/Search, just not in the menus. Do I need to configure those features? I am logged in with root and with an account with super user features. Thanks, R.S.
[rt-users] Googleish Searches
Hi, I really appreciate the googleish search feature. I would like to use it more, but would like to restrict the searches based on date ranges, custom field values, etc. Has anybody out there done this and is willing to share the code? Is this in the works for a future release? Thanks, Roman ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Re: RT 4
Instead of adding rows and expanding the width of the Content field to make it bigger, have it open in a window with the ability to adjust it's size. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] rt::date question
HI, I'm using rt 363. I've created some dates using rt::date in the ->ISO format. They look like they are being stored in gmt , but I would like to display them in est. These dates I am creating are not part of any ticket. Is there any method I can use to display them in est? I am not able to use mysql's convert_tz. Thanks again, Roman ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Add message to Results
Hi, I would like to display a message in the results section. I believe this has been covered, but I can't seem to find it in the wiki or by searching the archives or my own saved messages. Can somebody steer me to right location? Thanks, Roman ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] How to describe RT 3.6.X
Hi, I am thinking of preparing some documentation for my users and was wondering if there is any definitive way to describe the various parts of the RT online forms. Like at the top, we have a System Navigation Bar, below that the Create Ticket Bar, and so forth. Has anybody done this or point me to the correct Wiki entry? Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] rt361 reporting question
Hi all, We have rt361. We have several groups per queue. Is there any way to create a search/report, without using direct sql, to group by groups? We would like to see how many requests are handled per group in a particular queue. If this is not possible yet, can it be added to some future release? Thanks for listening! Roman Steven ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Remove query
Hi, We are using rt361 How can I permanently delete a search from RT System's saved searches? This is what I am doing now: 1. Start at RT at a glance 2. Click on Edit for the search I want to delete 3. Click on You can also edit the predefined search itself: Search -> SearchName 4. Click on Delete But the search is still there. Am I doing something wrong? Do I need to manually do something in the database? I can see the entries in the Attribute table but there is no disable field. Do I just delete the entry? Any help would be appreciated. Thanks RS ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Enable Disabled Field
Hi,Is there any way to enable a disabled custom field? I can see the the disabled value in the custom field table, so is this the only place I need to change? If it's not too much work and it's not already there, could there be a feature added to RT to enable disabled fields? Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Custom Field Validation
Hi,Using rt 361Does the ModifyAll form use custom field validation?I can see where it is used in the Create form '/Elements/ValidateCustomFields',If it isn't, would it be hard to implement something similar to ModifyAll? Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT At A Glance
HI,I've added several new statuses, but they are not being picked up in the RT At A Glance. I know where to modify the code for RT 345 to include those statuses, but I'm not sure how to do this wiht RT 360. Thanks,Roman ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] scrip questions
Thanks Ruslan. When I force the new owner, I now get the following result:forcing owner change works, I see the transcation but then it gets reverted back.I've checked for other scrips which may do this, but they do not exist. RT_System Owner forcibly changed from jane done to john doebut then generates: john doe - Given to jane doeThanks again, Roman On 5/27/06, Ruslan Zakirov <[EMAIL PROTECTED]> wrote: On 5/12/06, Roman Steven <[EMAIL PROTECTED]> wrote:> Hi,>> I have a need to change ownership of a ticket when the person working on> the ticket is not the owner via a scrip. But it won't change the owner. > I've tried the following with no success.>> $self->TicketObj->SetOwner( $StaffName,'Force')>> $self->TicketObj->SetOwner( $StaffName,'Steal')my ($status, $msg) = $self->TicketObj->SetOwner( $StaffName,'Force'); die "Couldn't change owner: $msg" unless $status;>>> Also, how do I specify the encoding in the following:>> $self->TicketObj->Comment( Content => $NewContent ); Use MIMEObj argument instead if you want to tune the action.>> Thanks,> Roman>> ___> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users>> Community help: http://wiki.bestpractical.com> Commercial support: [EMAIL PROTECTED]>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.> Buy a copy at http://rtbook.bestpractical.com >>> We're hiring! Come hack Perl for Best Practical:> http://bestpractical.com/about/jobs.html>>--Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] scrip questions
Hi, I have a need to change ownership of a ticket when the person working on the ticket is not the owner via a scrip. But it won't change the owner. I've tried the following with no success. $self->TicketObj->SetOwner( $StaffName,'Force') $self->TicketObj->SetOwner( $StaffName,'Steal') Also, how do I specify the encoding in the following: $self->TicketObj->Comment( Content => $NewContent ); Thanks, Roman ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] scrip and transaction
I have a scrip which is supposed to run on a transaction. Does creating a ticket count as a transaction and therefore the scrip will get executed? Also, if in the scrip I am changing some ticket values, do they also count as transactions and therefore the scrip will execute as well ? Roman ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Add to Description
I would like to add information to the Description field using a scrip. Which method should I use? Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
