Re: [rt-users] 2 questions about RT 3.8
On Sun, Jul 20, 2008 at 08:27:46AM -0400, Jesse Vincent wrote: 2) It seems that the search feature used to (maybe I am wrong here, or maybe I customized something and didn't re-add it in) used to search the requestors field and the subject line, but now only searches the subject line? In 3.8, the search feature appears to search Subject and Owner of Open tickets. Verified that as well. I'd like to be able search requestors and all tickets, not just open tickets. Perhaps this is just a bug. The only changes made between 3.6 and 3.8 on Googleish.pm is to restrict on ActiveStatuses if no status is given, to match the 3.4 behaviour, cf. rt.fsck.com: #9645. So as example, to search for resolved tickets with owner 'foo', enter the string foo resolved. The current logic parses each search words and build the search using the following order logic: - id ticket if it's a number and a ticket id matches - fulltext if it starts with fulltext: - requestor if it contains @ - status if a status matches the word - queue if a queue matches the word - owner if an owner matches the word - else, subject On a day to day usage, when you know this rules, it looks pretty powerfull to me :) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 2 questions about RT 3.8
Jesse wrote: Subject: Re: [rt-users] 2 questions about RT 3.8 On Jul 19, 2008, at 4:37 PM, [EMAIL PROTECTED] wrote: 1) Is email completion supposed to work out of the box? Are you talking about when adding people via the 'People' section of the ticket? If so, I've noticed that I used to be able to put usernames in the Email field, but now that doesn't work. You are correct. I'd love for this missing shortcut to return. Huh. I never knew that worked, but I don't find it objectionable. Can someone open a ticket? (Note that _autocomplete_ as such has never been in the core of RT. I think that was the original requestor's question.) I had the autocomplete extension installed previously. I think I misread an email and thought that it had been built in to RT core. I can install the extension again :) 2) It seems that the search feature used to (maybe I am wrong here, or maybe I customized something and didn't re-add it in) used to search the requestors field and the subject line, but now only searches the subject line? In 3.8, the search feature appears to search Subject and Owner of Open tickets. Verified that as well. I'd like to be able search requestors and all tickets, not just open tickets. Perhaps this is just a bug. This is definitely a bug. Please open a ticket and we'll try to sort it for 3.8.1 :) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 2 questions about RT 3.8
On Jul 19, 2008, at 4:37 PM, [EMAIL PROTECTED] wrote: 1) Is email completion supposed to work out of the box? Are you talking about when adding people via the 'People' section of the ticket? If so, I've noticed that I used to be able to put usernames in the Email field, but now that doesn't work. You are correct. I'd love for this missing shortcut to return. Huh. I never knew that worked, but I don't find it objectionable. Can someone open a ticket? (Note that _autocomplete_ as such has never been in the core of RT. I think that was the original requestor's question.) 2) It seems that the search feature used to (maybe I am wrong here, or maybe I customized something and didn't re-add it in) used to search the requestors field and the subject line, but now only searches the subject line? In 3.8, the search feature appears to search Subject and Owner of Open tickets. Verified that as well. I'd like to be able search requestors and all tickets, not just open tickets. Perhaps this is just a bug. This is definitely a bug. Please open a ticket and we'll try to sort it for 3.8.1 James Moseley ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 2 questions about RT 3.8
1) Is email completion supposed to work out of the box? Are you talking about when adding people via the 'People' section of the ticket? If so, I've noticed that I used to be able to put usernames in the Email field, but now that doesn't work. 2) It seems that the search feature used to (maybe I am wrong here, or maybe I customized something and didn't re-add it in) used to search the requestors field and the subject line, but now only searches the subject line? In 3.8, the search feature appears to search Subject and Owner of Open tickets. -- Scott Hebert http://slaptijack.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 2 questions about RT 3.8
1) Is email completion supposed to work out of the box? Are you talking about when adding people via the 'People' section of the ticket? If so, I've noticed that I used to be able to put usernames in the Email field, but now that doesn't work. You are correct. I'd love for this missing shortcut to return. 2) It seems that the search feature used to (maybe I am wrong here, or maybe I customized something and didn't re-add it in) used to search the requestors field and the subject line, but now only searches the subject line? In 3.8, the search feature appears to search Subject and Owner of Open tickets. Verified that as well. I'd like to be able search requestors and all tickets, not just open tickets. Perhaps this is just a bug. James Moseley ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] 2 questions about RT 3.8
Just did the 3.8 upgrade today and it seems to have worked great ☺ though I have 2 questions. 1) Is email completion supposed to work out of the box? 2) It seems that the search feature used to (maybe I am wrong here, or maybe I customized something and didn't re-add it in) used to search the requestors field and the subject line, but now only searches the subject line? Any insight would be appreciated. Greg Evans Hood Canal Communications (360) 898-2481 ext.212 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
