Re: [rt-users] Adding an additional Status value
Thank you Jerrad Pierce wrote: > Please search the wiki and list archives first. > This question is often asked, and RT_Config.pm even states: > > You can define new statuses and even reorder existing statuses here. > WARNING. DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT > will break horribly. The statuses you add must be no longer than 10 > characters. > > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Adding an additional Status value
Please search the wiki and list archives first. This question is often asked, and RT_Config.pm even states: You can define new statuses and even reorder existing statuses here. WARNING. DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT will break horribly. The statuses you add must be no longer than 10 characters. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Adding an additional Status value
I would like to add an additional status value of As Time Permits. The Quick Search show the top 3 statuses, that is New, Open, Stalled and I would like to retain those for what I call true production support trouble tickets. Requests that may be small enhancements, research, etc. would be categorized under As Time Permits status and would be dealt with separately. Is this possible in 3.82? If so how do I introduce this? Thanks in advance Joe ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
