Re: [rt-users] CF "applies to" not doing what i think it means?
never mind, found it! For the archives: When installing via CPAN, there's an important step you need to run manually. Go to the .cpan/build dir for ExtractCustomFieldValues and run # make initdb You (should) be prompted for your rt_user's DB password. It will then update your DB so Extract Custom Field Values is now a selectable scrip action. On Fri, Dec 26, 2008 at 6:04 PM, Rob Munsch wrote: > On Ubuntu, should i ignore CPAN and get the "debian makefile" it mentions? > The install didn't throw any errors, but i do not see the action even after > adding the plugin's line to SiteConfig and stopping/starting Apache. > > On Fri, Dec 26, 2008 at 5:14 PM, Todd Chapman wrote: > >> http://wiki.bestpractical.com/view/ExtractCustomFieldValues >> >> >> On Fri, Dec 26, 2008 at 5:01 PM, Rob Munsch wrote: >> >>> Aha, i see. I thought that would make it unavailable completely; i see >>> now it's independent of the queue's applies-to settings. Thanks! >>> >>> If anyone else has come across a good "cram text from Subject and Body >>> into CFs" resource, i'd love to hear it. If not and i improve my perl >>> enough to get it right, i'll post. >>> >>> >>> On Fri, Dec 26, 2008 at 4:45 PM, Ruslan Zakirov < >>> ruslan.zaki...@gmail.com> wrote: >>> Goto Global-> Custom Fields -> Tickets -> and uncheck the CF. On Fri, Dec 26, 2008 at 11:48 PM, Rob Munsch wrote: > Hello, > > I've created a "tickets" CF for a value, and under Applies To have checked > the queue i want it to be in. The other queues i do not want it to appear > in are unchecked. However, the CF still appears on every ticket in every > queue. > > Custom fields for Queues, not Tickets, doesn't seem to be what i'm looking > for either. Also, http://wiki.bestpractical.com/view/ManualAdministration > seems to have some unnecessary steps or perhaps it's just outdated: it > talks about going to Queues and selecting the one you want, then going to > "Custom Fields in the left-hand navigation bar." However, in 3.8.1 at > least, there is no subheading of CFs in Queues, just the top-level CF > option: and results are the same whether i am looking at a queue's config > first or not. > > Most importantly, assuming i get this straightned out and the CFs are in the > tickets in queues where i want them and nowhere else: i'm going to want to > parse email subjects and bodies for text to grab and stuff into the CFs. > I'm having trouble finding a good starting place for this, however. I see > some perl examples for searching for strings i want, but not the "and now > take what you found and put it in Custom Field Blah." If all the CFs have > to be filled in manually, this won't work for us - there's rather a lot of > automated info coming in, and i need to scarf it down as the ticket is > created. > > Thanks! > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. >>> >>> >>> ___ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> Community help: http://wiki.bestpractical.com >>> Commercial support: sa...@bestpractical.com >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >> >> > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CF "applies to" not doing what i think it means?
On Ubuntu, should i ignore CPAN and get the "debian makefile" it mentions? The install didn't throw any errors, but i do not see the action even after adding the plugin's line to SiteConfig and stopping/starting Apache. On Fri, Dec 26, 2008 at 5:14 PM, Todd Chapman wrote: > http://wiki.bestpractical.com/view/ExtractCustomFieldValues > > > On Fri, Dec 26, 2008 at 5:01 PM, Rob Munsch wrote: > >> Aha, i see. I thought that would make it unavailable completely; i see >> now it's independent of the queue's applies-to settings. Thanks! >> >> If anyone else has come across a good "cram text from Subject and Body >> into CFs" resource, i'd love to hear it. If not and i improve my perl >> enough to get it right, i'll post. >> >> >> On Fri, Dec 26, 2008 at 4:45 PM, Ruslan Zakirov > > wrote: >> >>> Goto Global-> Custom Fields -> Tickets -> and uncheck the CF. >>> >>> On Fri, Dec 26, 2008 at 11:48 PM, Rob Munsch >>> wrote: >>> > Hello, >>> > >>> > I've created a "tickets" CF for a value, and under Applies To have >>> checked >>> > the queue i want it to be in. The other queues i do not want it to >>> appear >>> > in are unchecked. However, the CF still appears on every ticket in >>> every >>> > queue. >>> > >>> > Custom fields for Queues, not Tickets, doesn't seem to be what i'm >>> looking >>> > for either. Also, >>> http://wiki.bestpractical.com/view/ManualAdministration >>> > seems to have some unnecessary steps or perhaps it's just outdated: it >>> > talks about going to Queues and selecting the one you want, then going >>> to >>> > "Custom Fields in the left-hand navigation bar." However, in 3.8.1 at >>> > least, there is no subheading of CFs in Queues, just the top-level CF >>> > option: and results are the same whether i am looking at a queue's >>> config >>> > first or not. >>> > >>> > Most importantly, assuming i get this straightned out and the CFs are >>> in the >>> > tickets in queues where i want them and nowhere else: i'm going to want >>> to >>> > parse email subjects and bodies for text to grab and stuff into the >>> CFs. >>> > I'm having trouble finding a good starting place for this, however. I >>> see >>> > some perl examples for searching for strings i want, but not the "and >>> now >>> > take what you found and put it in Custom Field Blah." If all the CFs >>> have >>> > to be filled in manually, this won't work for us - there's rather a lot >>> of >>> > automated info coming in, and i need to scarf it down as the ticket is >>> > created. >>> > >>> > Thanks! >>> > >>> > ___ >>> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> > >>> > Community help: http://wiki.bestpractical.com >>> > Commercial support: sa...@bestpractical.com >>> > >>> > >>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> > Buy a copy at http://rtbook.bestpractical.com >>> > >>> >>> >>> >>> -- >>> Best regards, Ruslan. >>> >> >> >> ___ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: sa...@bestpractical.com >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CF "applies to" not doing what i think it means?
http://wiki.bestpractical.com/view/ExtractCustomFieldValues On Fri, Dec 26, 2008 at 5:01 PM, Rob Munsch wrote: > Aha, i see. I thought that would make it unavailable completely; i see now > it's independent of the queue's applies-to settings. Thanks! > > If anyone else has come across a good "cram text from Subject and Body into > CFs" resource, i'd love to hear it. If not and i improve my perl enough to > get it right, i'll post. > > > On Fri, Dec 26, 2008 at 4:45 PM, Ruslan Zakirov > wrote: > >> Goto Global-> Custom Fields -> Tickets -> and uncheck the CF. >> >> On Fri, Dec 26, 2008 at 11:48 PM, Rob Munsch >> wrote: >> > Hello, >> > >> > I've created a "tickets" CF for a value, and under Applies To have >> checked >> > the queue i want it to be in. The other queues i do not want it to >> appear >> > in are unchecked. However, the CF still appears on every ticket in >> every >> > queue. >> > >> > Custom fields for Queues, not Tickets, doesn't seem to be what i'm >> looking >> > for either. Also, >> http://wiki.bestpractical.com/view/ManualAdministration >> > seems to have some unnecessary steps or perhaps it's just outdated: it >> > talks about going to Queues and selecting the one you want, then going >> to >> > "Custom Fields in the left-hand navigation bar." However, in 3.8.1 at >> > least, there is no subheading of CFs in Queues, just the top-level CF >> > option: and results are the same whether i am looking at a queue's >> config >> > first or not. >> > >> > Most importantly, assuming i get this straightned out and the CFs are in >> the >> > tickets in queues where i want them and nowhere else: i'm going to want >> to >> > parse email subjects and bodies for text to grab and stuff into the CFs. >> > I'm having trouble finding a good starting place for this, however. I >> see >> > some perl examples for searching for strings i want, but not the "and >> now >> > take what you found and put it in Custom Field Blah." If all the CFs >> have >> > to be filled in manually, this won't work for us - there's rather a lot >> of >> > automated info coming in, and i need to scarf it down as the ticket is >> > created. >> > >> > Thanks! >> > >> > ___ >> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> > >> > Community help: http://wiki.bestpractical.com >> > Commercial support: sa...@bestpractical.com >> > >> > >> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> > Buy a copy at http://rtbook.bestpractical.com >> > >> >> >> >> -- >> Best regards, Ruslan. >> > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CF "applies to" not doing what i think it means?
Aha, i see. I thought that would make it unavailable completely; i see now it's independent of the queue's applies-to settings. Thanks! If anyone else has come across a good "cram text from Subject and Body into CFs" resource, i'd love to hear it. If not and i improve my perl enough to get it right, i'll post. On Fri, Dec 26, 2008 at 4:45 PM, Ruslan Zakirov wrote: > Goto Global-> Custom Fields -> Tickets -> and uncheck the CF. > > On Fri, Dec 26, 2008 at 11:48 PM, Rob Munsch wrote: > > Hello, > > > > I've created a "tickets" CF for a value, and under Applies To have > checked > > the queue i want it to be in. The other queues i do not want it to > appear > > in are unchecked. However, the CF still appears on every ticket in every > > queue. > > > > Custom fields for Queues, not Tickets, doesn't seem to be what i'm > looking > > for either. Also, > http://wiki.bestpractical.com/view/ManualAdministration > > seems to have some unnecessary steps or perhaps it's just outdated: it > > talks about going to Queues and selecting the one you want, then going to > > "Custom Fields in the left-hand navigation bar." However, in 3.8.1 at > > least, there is no subheading of CFs in Queues, just the top-level CF > > option: and results are the same whether i am looking at a queue's config > > first or not. > > > > Most importantly, assuming i get this straightned out and the CFs are in > the > > tickets in queues where i want them and nowhere else: i'm going to want > to > > parse email subjects and bodies for text to grab and stuff into the CFs. > > I'm having trouble finding a good starting place for this, however. I > see > > some perl examples for searching for strings i want, but not the "and now > > take what you found and put it in Custom Field Blah." If all the CFs > have > > to be filled in manually, this won't work for us - there's rather a lot > of > > automated info coming in, and i need to scarf it down as the ticket is > > created. > > > > Thanks! > > > > ___ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: sa...@bestpractical.com > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > > > -- > Best regards, Ruslan. > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CF "applies to" not doing what i think it means?
Goto Global-> Custom Fields -> Tickets -> and uncheck the CF. On Fri, Dec 26, 2008 at 11:48 PM, Rob Munsch wrote: > Hello, > > I've created a "tickets" CF for a value, and under Applies To have checked > the queue i want it to be in. The other queues i do not want it to appear > in are unchecked. However, the CF still appears on every ticket in every > queue. > > Custom fields for Queues, not Tickets, doesn't seem to be what i'm looking > for either. Also, http://wiki.bestpractical.com/view/ManualAdministration > seems to have some unnecessary steps or perhaps it's just outdated: it > talks about going to Queues and selecting the one you want, then going to > "Custom Fields in the left-hand navigation bar." However, in 3.8.1 at > least, there is no subheading of CFs in Queues, just the top-level CF > option: and results are the same whether i am looking at a queue's config > first or not. > > Most importantly, assuming i get this straightned out and the CFs are in the > tickets in queues where i want them and nowhere else: i'm going to want to > parse email subjects and bodies for text to grab and stuff into the CFs. > I'm having trouble finding a good starting place for this, however. I see > some perl examples for searching for strings i want, but not the "and now > take what you found and put it in Custom Field Blah." If all the CFs have > to be filled in manually, this won't work for us - there's rather a lot of > automated info coming in, and i need to scarf it down as the ticket is > created. > > Thanks! > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] CF "applies to" not doing what i think it means?
Hello, I've created a "tickets" CF for a value, and under Applies To have checked the queue i want it to be in. The other queues i do not want it to appear in are unchecked. However, the CF still appears on every ticket in every queue. Custom fields for Queues, not Tickets, doesn't seem to be what i'm looking for either. Also, http://wiki.bestpractical.com/view/ManualAdministrationseems to have some unnecessary steps or perhaps it's just outdated: it talks about going to Queues and selecting the one you want, then going to "Custom Fields in the left-hand navigation bar." However, in 3.8.1 at least, there is no subheading of CFs in Queues, just the top-level CF option: and results are the same whether i am looking at a queue's config first or not. Most importantly, assuming i get this straightned out and the CFs are in the tickets in queues where i want them and nowhere else: i'm going to want to parse email subjects and bodies for text to grab and stuff into the CFs. I'm having trouble finding a good starting place for this, however. I see some perl examples for searching for strings i want, but not the "and now take what you found and put it in Custom Field Blah." If all the CFs have to be filled in manually, this won't work for us - there's rather a lot of automated info coming in, and i need to scarf it down as the ticket is created. Thanks! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
