Re: [rt-users] Customized Status
Read again. $BUILD_LOCATION/local/po Create a file called xx.po (where xx is your language ) and put the stuff between the --cut-- lines in there. And, since RT caches a lot, you'll probably need to clean out the cache under var/mason_data. I always restart the server at the point, but I'm not 100% sure that is required. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp://www.seniorbridge.com/ [http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif] SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Adam Tang Sent: Monday, January 24, 2011 10:37 PM To: elac...@easter-eggs.com; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Customized Status Dear RT Friends, Thank you for the advices. I don't know where is the exact location for local, so, i go into rt-3.8.8\lib\RT\I18N and add the msgid and msgstr for Open but nothing happens. I am using ubuntu server os. Now, I am trying another way. I add custom field called Taken and apply to ticket with type of select a value. I can see the custom field is at ticket there with choices of no value and yes. but, how do I change the custom field from value no value to yes after user clicked take to own the ticket? Once again, thank you for your help. Date: Mon, 24 Jan 2011 16:06:01 +0100 From: elac...@easter-eggs.com To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Customized Status On Mon, Jan 24, 2011 at 09:46:31AM -0500, Josh Narins wrote: Take, to take, I want the ticket. Taken, having been took, I have the ticket. That said, I have my doubts that there is an answer. Adding extra statii was easy enough, but there is a warning in the config: DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT will break horribly. if you just want to change open in the web UI to Taken, then just change the translation by creating a file in local/po/xx.po (xx = two letters of your language) with the following content: -cut- msgid msgstr MIME-Version: 1.0\n Content-Type: text/plain; charset=UTF-8\n Content-Transfer-Encoding: 8bit\n msgid Open msgstr Taken -cut- check in lib/RT/I18N/xx.po if other strings may need to be tranlsated. then restart your web server.
Re: [rt-users] Customized Status
On Mon, Jan 24, 2011 at 03:14:03PM +0800, Adam Tang wrote: Dear RT friends, How do I change the status of open to taken? I found the word open quite confusing. are you sure, there is already a take wording usage when someone take a ticket. How would you make the difference? If you're problem is that you think to complicate to take then open a ticket, you can group both actions on the web UI to a TakeOpen action using callbacks like local/html/Callbacks/TakeOpen/Ticket/Elements/Tabs/Default which would replace those actions un share/html/Ticket/Elements/Tabs.
Re: [rt-users] Customized Status
Take, to take, I want the ticket. Taken, having been took, I have the ticket. That said, I have my doubts that there is an answer. Adding extra statii was easy enough, but there is a warning in the config: DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT will break horribly. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212) 994-4260 jnar...@seniorbridge.com SeniorBridge Managing Complex Chronic Care http://www.seniorbridge.com SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.-Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Emmanuel Lacour Sent: Monday, January 24, 2011 9:28 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Customized Status On Mon, Jan 24, 2011 at 03:14:03PM +0800, Adam Tang wrote: Dear RT friends, How do I change the status of open to taken? I found the word open quite confusing. are you sure, there is already a take wording usage when someone take a ticket. How would you make the difference? If you're problem is that you think to complicate to take then open a ticket, you can group both actions on the web UI to a TakeOpen action using callbacks like local/html/Callbacks/TakeOpen/Ticket/Elements/Tabs/Default which would replace those actions un share/html/Ticket/Elements/Tabs.
Re: [rt-users] Customized Status
On Mon, Jan 24, 2011 at 09:46:31AM -0500, Josh Narins wrote: Take, to take, I want the ticket. Taken, having been took, I have the ticket. That said, I have my doubts that there is an answer. Adding extra statii was easy enough, but there is a warning in the config: DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT will break horribly. if you just want to change open in the web UI to Taken, then just change the translation by creating a file in local/po/xx.po (xx = two letters of your language) with the following content: -cut- msgid msgstr MIME-Version: 1.0\n Content-Type: text/plain; charset=UTF-8\n Content-Transfer-Encoding: 8bit\n msgid Open msgstr Taken -cut- check in lib/RT/I18N/xx.po if other strings may need to be tranlsated. then restart your web server.
Re: [rt-users] Customized Status
Dear RT Friends, Thank you for the advices. I don't know where is the exact location for local, so, i go into rt-3.8.8\lib\RT\I18N and add the msgid and msgstr for Open but nothing happens. I am using ubuntu server os. Now, I am trying another way. I add custom field called Taken and apply to ticket with type of select a value. I can see the custom field is at ticket there with choices of no value and yes. but, how do I change the custom field from value no value to yes after user clicked take to own the ticket? Once again, thank you for your help. Date: Mon, 24 Jan 2011 16:06:01 +0100 From: elac...@easter-eggs.com To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Customized Status On Mon, Jan 24, 2011 at 09:46:31AM -0500, Josh Narins wrote: Take, to take, I want the ticket. Taken, having been took, I have the ticket. That said, I have my doubts that there is an answer. Adding extra statii was easy enough, but there is a warning in the config: DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT will break horribly. if you just want to change open in the web UI to Taken, then just change the translation by creating a file in local/po/xx.po (xx = two letters of your language) with the following content: -cut- msgid msgstr MIME-Version: 1.0\n Content-Type: text/plain; charset=UTF-8\n Content-Transfer-Encoding: 8bit\n msgid Open msgstr Taken -cut- check in lib/RT/I18N/xx.po if other strings may need to be tranlsated. then restart your web server.
