Re: [rt-users] Incoming email address
On 19/05/14 15:23, Dominic Hargreaves wrote: You need to set up some pipe aliases using rt-mailgate: http://www.bestpractical.com/docs/rt/4.2/rt-mailgate.html Thanks...I had got that far, but it wasn't clear if the aliases you create in /etc/aliases had to match usernames set up in RT. ///Peter -- Peter Flynn | Academic Collaborative Technologies | University College Cork IT Services | ☎ +353 21 490 2609 | ✉ pfl...@ucc.ie | www.ucc.ie -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] Incoming email address
On Tue, May 20, 2014 at 09:08:49AM +, Flynn, Peter wrote: On 19/05/14 15:23, Dominic Hargreaves wrote: You need to set up some pipe aliases using rt-mailgate: http://www.bestpractical.com/docs/rt/4.2/rt-mailgate.html Thanks...I had got that far, but it wasn't clear if the aliases you create in /etc/aliases had to match usernames set up in RT. rt-mailgate doesn't deliver to RT Users, it delivers to RT Queues, so there's absolutely no connection between user accounts in RT and aliases used to execute rt-mailgate or mailbox names used in say fetchmail that then execute rt-mailgate or the myriad of other ways rt-mailgate is executed. -kevin pgpP5W_C4U8lH.pgp Description: PGP signature -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] Incoming email address
On 5/20/14 8:21 AM, Kevin Falcone wrote: On Tue, May 20, 2014 at 09:08:49AM +, Flynn, Peter wrote: On 19/05/14 15:23, Dominic Hargreaves wrote: You need to set up some pipe aliases using rt-mailgate: http://www.bestpractical.com/docs/rt/4.2/rt-mailgate.html Thanks...I had got that far, but it wasn't clear if the aliases you create in /etc/aliases had to match usernames set up in RT. rt-mailgate doesn't deliver to RT Users, it delivers to RT Queues, so there's absolutely no connection between user accounts in RT and aliases used to execute rt-mailgate or mailbox names used in say fetchmail that then execute rt-mailgate or the myriad of other ways rt-mailgate is executed. Adding to what Kevin said, you can configure incoming email addresses for the entire RT in RT_SiteConfig.pm: http://bestpractical.com/docs/rt/latest/RT_Config.html#CorrespondAddress-CommentAddress You can configure email addresses assigned to individual queues on the queue configuration page: Admin Queues, then click on a queue. But as Kevin said, rt-mailgate handles delivery. These settings are to make sure the From on outgoing mail is set so requestors can reply back. -- -- RT Training - Boston, September 9-10 http://bestpractical.com/training
[rt-users] Incoming email address
I am setting up a test instance of rt as part of our investigation of a replacement for our current helpdesk system. So far it's up and running nicely on a virtual host under Apache, and I've been adding some test users and queues. I can't find any documentation on how best to set up the email responder. There are descriptions of the variables in the docs, but there doesn't seem to be any description of what the receiver email address is or how/where to configure it. The server has sendmail configured, but what address would a customer send a query to? ///Peter -- Peter Flynn | Academic Collaborative Technologies | University College Cork IT Services | ☎ +353 21 490 2609 | ✉ pfl...@ucc.ie | www.ucc.ie -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Incoming email address
On 19/05/2014 14:40, Flynn, Peter wrote: I am setting up a test instance of rt as part of our investigation of a replacement for our current helpdesk system. So far it's up and running nicely on a virtual host under Apache, and I've been adding some test users and queues. I can't find any documentation on how best to set up the email responder. There are descriptions of the variables in the docs, but there doesn't seem to be any description of what the receiver email address is or how/where to configure it. The server has sendmail configured, but what address would a customer send a query to? ///Peter Take a look at rt-mailgate: https://www.bestpractical.com/docs/rt/4.2/rt-mailgate.html -- Regards, Giles Coochey, CCNP, CCNA, CCNAS NetSecSpec Ltd +44 (0) 8444 780677 +44 (0) 7983 877438 http://www.coochey.net http://www.netsecspec.co.uk gi...@coochey.net smime.p7s Description: S/MIME Cryptographic Signature -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Incoming email address
On Mon, May 19, 2014 at 01:40:39PM +, Flynn, Peter wrote: I am setting up a test instance of rt as part of our investigation of a replacement for our current helpdesk system. So far it's up and running nicely on a virtual host under Apache, and I've been adding some test users and queues. I can't find any documentation on how best to set up the email responder. There are descriptions of the variables in the docs, but there doesn't seem to be any description of what the receiver email address is or how/where to configure it. The server has sendmail configured, but what address would a customer send a query to? You need to set up some pipe aliases using rt-mailgate: http://www.bestpractical.com/docs/rt/4.2/rt-mailgate.html Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Section IT Services, University of Oxford, 13 Banbury Road, Oxford, OX2 6NN signature.asc Description: Digital signature -- RT Training - Dallas May 20-21 http://bestpractical.com/training
