Re: [rt-users] Lifecycle mapping
On Tue, Nov 12, 2013 at 07:51:56AM +, Kriegers Horst wrote:
Like you can see in my initial post, I've provided a mapping (maybe
incorrect).
Now, I've modified my mapping like this and the error is always the same.
This mapping is how you need to do it, your original mapping was
insufficient.
In addition, I believe your actual problem is that you are defining
__maps__ inside your lifecycle. Instead, maps needs to be outside
your igs definition (if you think about it, maps is a top level
concept, not specific to one lifecycle).
-kevin
__maps__ = {
'default - igs' = {
'new' = 'new',
'open' = 'open',
'stalled' = 'stalled',
'resolved' = 'resolved',
'rejected' = 'rejected',
'deleted' = 'deleted',
},
'igs - default' = {
'new' = 'new',
'open' = 'open',
'stalled' = 'stalled',
'resolved' = 'resolved',
'rejected' = 'rejected',
'deleted' = 'deleted',
'ToTest' = 'new',
'IsTested' = 'open',
},
},
pgppWQ3YBEhea.pgp
Description: PGP signature
[rt-users] Lifecycle mapping
Hello,
I’ve created my first new lifecycle called “igs” and assigned it to à queue.
Set(%Lifecycles,
igs = {
initial = [ 'new' ],
active = [ 'open', 'stalled', 'ToTest', 'IsTested' ],
inactive= [ 'resolved', 'rejected', 'deleted' ],
# Transitions d'un statut vers un autre
transitions = {
'' = [qw(new open resolved)],
# from = [ to list ],
new = [qw(open ToTest IsTested stalled resolved rejected
deleted )],
open = [qw(new ToTest IsTested stalled resolved rejected
deleted )],
stalled = [qw(new open ToTest IsTested rejected resolved deleted
)],
resolved = [qw(new open ToTest IsTested stalled rejected deleted
)],
rejected = [qw(new open ToTest IsTested stalled resolved deleted
)],
deleted = [qw(new open ToTest IsTested stalled rejected resolved
)],
ToTest = [qw(IsTested new open stalled rejected resolved )],
IsTested = [qw(ToTest new open stalled rejected resolved )],
},
# Actions
actions = [
'new - ToTest' = {
label = 'ToTest',
update = 'Comment',
},
'ToTest - IsTested' = {
label = 'IsTested',
update = 'Comment',
},
'IsTested - resolved' = {
label = 'Resolve',
update = 'Comment',
},
],
# Status mapping different different lifecycles
__maps__ = {
'igs - default' = {
'ToTest' = 'new',
'IsTested' = 'open',
},
},
},
);
I have the error “There is no mapping for statuses between these queues.
Contact your system administrator.” when I try to move a ticket from the “igs”
lifecycle queue to a default lifecycle queue.
Your help would be appreciate.
Thanks,
Horst
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Re: [rt-users] Lifecycle mapping
Hi,
you have to either set target Queue to use the same lifecycle as source Queue
or create mapping as documented here:
http://bestpractical.com/docs/rt/4.2/customizing/lifecycles.html
cite:
If you don't provide a mapping, users will see an error when they try to move a
ticket between queues with different lifecycles but no mapping.
Set( %Lifecycles, orders = {
# ...,
__maps__ = {
'default - orders' = {
'new' = 'pending',
'open' = 'processing',
# ...,
},
'orders - default' = {
'pending'= 'new',
'processing' = 'open',
# ...,
},
# ...,
},
# ...,
});
Cheers,
Milan.
On 11.11.2013, at 14:35, Kriegers Horst horst.krieg...@loro.ch wrote:
Hello,
I’ve created my first new lifecycle called “igs” and assigned it to à queue.
Set(%Lifecycles,
igs = {
initial = [ 'new' ],
active = [ 'open', 'stalled', 'ToTest', 'IsTested' ],
inactive= [ 'resolved', 'rejected', 'deleted' ],
# Transitions d'un statut vers un autre
transitions = {
'' = [qw(new open resolved)],
# from = [ to list ],
new = [qw(open ToTest IsTested stalled resolved rejected
deleted )],
open = [qw(new ToTest IsTested stalled resolved rejected
deleted )],
stalled = [qw(new open ToTest IsTested rejected resolved
deleted )],
resolved = [qw(new open ToTest IsTested stalled rejected deleted
)],
rejected = [qw(new open ToTest IsTested stalled resolved deleted
)],
deleted = [qw(new open ToTest IsTested stalled rejected
resolved )],
ToTest = [qw(IsTested new open stalled rejected resolved )],
IsTested = [qw(ToTest new open stalled rejected resolved )],
},
# Actions
actions = [
'new - ToTest' = {
label = 'ToTest',
update = 'Comment',
},
'ToTest - IsTested' = {
label = 'IsTested',
update = 'Comment',
},
'IsTested - resolved' = {
label = 'Resolve',
update = 'Comment',
},
],
# Status mapping different different lifecycles
__maps__ = {
'igs - default' = {
'ToTest' = 'new',
'IsTested' = 'open',
},
},
},
);
I have the error “There is no mapping for statuses between these queues.
Contact your system administrator.” when I try to move a ticket from the
“igs” lifecycle queue to a default lifecycle queue.
Your help would be appreciate.
Thanks,
Horst
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personne ou l'organisme à qui il est destiné. Si vous n'êtes pas le
destinataire prévu, veuillez nous en informer au plus vite et détruire le
présent courriel. Dans ce cas, il ne vous est pas permis de copier ce
courriel, de le distribuer ou de l'utiliser de quelque manière que ce soit.
Important Notice: The content of this e-mail is intended only and solely for
the use of the named recipient or organization. If you are not the named
recipient, please inform us immediately and delete the present e-mail. In
this case, you are not allowed to copy, distribute or use this e-mail in any
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