Re: [rt-users] My Ticket URL's are wrong When I Link Tickets -- RT 3.8.4
On Wed, Feb 10, 2010 at 03:16:16PM -0800, Behzad Mahini wrote:
I am asking this question, since some of the previous communications
documentations I looked at, were alarming when it came to changing
some of the settings of RT_SiteConfig, when RT has been up running
for a while,..and obviously that is my scenario.
When I link tickets, in the Links section of my Ticket history/
metadata, I 'll end up getting a hyperlink that does not use my domain
name, and has localhost showing up in it, as follows:
http://localhost/Ticket/Display.html?id=12345
instead of:
http://MY_DOMAIN_NAME/Ticket/Display.html?id=12345
My RT_SiteConfig.pm, with the related settings:
Set($DatabaseHost, 'localhost');
Set($DatabaseRTHost, 'localhost');
Set( $rtname, 'MY_DOMAIN.com');
Set($WebDomain, 'localhost');
Set($RTAddressRegexp, '^my_us...@my_domain.xyz.com$');
Set($CanonicalizeEmailAddressMatch, '@MY_DOMAIN\.com$');
Set($CanonicalizeEmailAddressReplace, '@MY_DOMAIN.com');
Set($WebPath, );
Set($WebBaseURL, ($port == 443? 'https': 'http') .'://' . RT-Config-
Get('WebDomain') . ($port != 80 $port != 443? :$port : '') );
Set($WebURL, RT-Config-Get('WebBaseURL') . RT-Config-
Get('WebPath') . /);
#Set($Organization , example.com);
..and my RT_Config.pm:
Set($Organization , example.com);
Questions:
1) I have already hundreds of tickets generated through different
Queues, and If I were to replace:
Set($WebDomain, 'localhost');
with:
Set($WebDomain, 'MY_DOMAIN.com');
Will that address my localhost issue (i.e., Correcting the
Link
URL), without causing negative side effects?
This is fine and you should fix this
2) Since currently I don't have my $Organization defined per my
RT_SiteConfig.pm, and I presume since RT_Config.pm has it defined as
example.com, I am receiving some
emails as follows:
ticket#...@example.com
Again, If I were to remedy this separate issue, by adding the
following in my RT_SIteConfig.pm:
Set($Organization , MY_DOMAIN.com);
Will that address this other issue, without causing negative
side
effects.
This will break your existing ticket links unless you clean up the DB
-kevin
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Re: [rt-users] My Ticket URL's are wrong When I Link Tickets -- RT 3.8.4
Folks,
I really appreciate any help I get.
Thanks,
Behzad
On Feb 10, 2010, at 3:16 PM, Behzad Mahini wrote:
I am asking this question, since some of the previous communications
documentations I looked at, were alarming when it came to changing
some of the settings of RT_SiteConfig, when RT has been up
running for a while,..and obviously that is my scenario.
When I link tickets, in the Links section of my Ticket history/
metadata, I 'll end up getting a hyperlink that does not use my
domain name, and has localhost showing up in it, as follows:
http://localhost/Ticket/Display.html?id=12345
instead of:
http://MY_DOMAIN_NAME/Ticket/Display.html?id=12345
My RT_SiteConfig.pm, with the related settings:
Set($DatabaseHost, 'localhost');
Set($DatabaseRTHost, 'localhost');
Set( $rtname, 'MY_DOMAIN.com');
Set($WebDomain, 'localhost');
Set($RTAddressRegexp, '^my_us...@my_domain.xyz.com$');
Set($CanonicalizeEmailAddressMatch, '@MY_DOMAIN\.com$');
Set($CanonicalizeEmailAddressReplace, '@MY_DOMAIN.com');
Set($WebPath, );
Set($WebBaseURL, ($port == 443? 'https': 'http') .'://' . RT-
Config-Get('WebDomain') . ($port != 80 $port != 443? :$port :
'') );
Set($WebURL, RT-Config-Get('WebBaseURL') . RT-Config-
Get('WebPath') . /);
#Set($Organization , example.com);
..and my RT_Config.pm:
Set($Organization , example.com);
Questions:
1) I have already hundreds of tickets generated through different
Queues, and If I were to replace:
Set($WebDomain, 'localhost');
with:
Set($WebDomain, 'MY_DOMAIN.com');
Will that address my localhost issue (i.e., Correcting the
Link
URL), without causing negative side effects?
2) Since currently I don't have my $Organization defined per my
RT_SiteConfig.pm, and I presume since RT_Config.pm has it defined as
example.com, I am receiving some
emails as follows:
ticket#...@example.com
Again, If I were to remedy this separate issue, by adding the
following in my RT_SIteConfig.pm:
Set($Organization , MY_DOMAIN.com);
Will that address this other issue, without causing negative
side
effects.
Thanks,
Behzad
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Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
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Re: [rt-users] My Ticket URL's are wrong When I Link Tickets -- RT 3.8.4
Sorry for my previous repeat question, as there was a delay in our mailserver to receive this response. I have a followup question, see inlines below. Thanks, Behzad 2) Since currently I don't have my $Organization defined per my RT_SiteConfig.pm, and I presume since RT_Config.pm has it defined as example.com, I am receiving some emails as follows: ticket#...@example.com Again, If I were to remedy this separate issue, by adding the following in my RT_SIteConfig.pm: Set($Organization , MY_DOMAIN.com); Will that address this other issue, without causing negative side effects. This will break your existing ticket links unless you clean up the DB What do I need to do specifically for DB cleanup? -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] My Ticket URL's are wrong When I Link Tickets -- RT 3.8.4
I am asking this question, since some of the previous communications
documentations I looked at, were alarming when it came to changing
some of the settings of RT_SiteConfig, when RT has been up running
for a while,..and obviously that is my scenario.
When I link tickets, in the Links section of my Ticket history/
metadata, I 'll end up getting a hyperlink that does not use my domain
name, and has localhost showing up in it, as follows:
http://localhost/Ticket/Display.html?id=12345
instead of:
http://MY_DOMAIN_NAME/Ticket/Display.html?id=12345
My RT_SiteConfig.pm, with the related settings:
Set($DatabaseHost, 'localhost');
Set($DatabaseRTHost, 'localhost');
Set( $rtname, 'MY_DOMAIN.com');
Set($WebDomain, 'localhost');
Set($RTAddressRegexp, '^my_us...@my_domain.xyz.com$');
Set($CanonicalizeEmailAddressMatch, '@MY_DOMAIN\.com$');
Set($CanonicalizeEmailAddressReplace, '@MY_DOMAIN.com');
Set($WebPath, );
Set($WebBaseURL, ($port == 443? 'https': 'http') .'://' . RT-Config-
Get('WebDomain') . ($port != 80 $port != 443? :$port : '') );
Set($WebURL, RT-Config-Get('WebBaseURL') . RT-Config-
Get('WebPath') . /);
#Set($Organization , example.com);
..and my RT_Config.pm:
Set($Organization , example.com);
Questions:
1) I have already hundreds of tickets generated through different
Queues, and If I were to replace:
Set($WebDomain, 'localhost');
with:
Set($WebDomain, 'MY_DOMAIN.com');
Will that address my localhost issue (i.e., Correcting the
Link
URL), without causing negative side effects?
2) Since currently I don't have my $Organization defined per my
RT_SiteConfig.pm, and I presume since RT_Config.pm has it defined as
example.com, I am receiving some
emails as follows:
ticket#...@example.com
Again, If I were to remedy this separate issue, by adding the
following in my RT_SIteConfig.pm:
Set($Organization , MY_DOMAIN.com);
Will that address this other issue, without causing negative
side
effects.
Thanks,
Behzad
___
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Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
