Re: [rt-users] No recipients found. Not sending.
On Thu, Feb 23, 2012 at 08:23:51AM +0200, Bruce Blacklaws wrote: > I've tried both AdminCC and CC... nothing works. There's no need to copy me on replies, I read the mailing list. Are the users you're adding as AdminCcs users with email addresses and are those users someone other than you? -kevin > On Wed, Feb 22, 2012 at 7:32 PM, Kevin Falcone > wrote: > > On Wed, Feb 22, 2012 at 10:23:41AM +0200, Bruce Blacklaws wrote: > >> Anyone know what causes this and how to fix it? I've added individual > >> user accounts and groups as queue "watches" but they do not receive > >> the notification email messages when a new ticket arrives. I enabled > >> logging and found... > > > > What kind of Watchers are they? The Scrip you're quoting is looking > > for AdminCcs (assuming a standard RT install). > > > >> [Wed Feb 22 08:19:04 2012] [info]: > >> No recipients > >> found. Not sending. > >> (/usr/share/request-tracker4/lib/RT/Interface/Email.pm:352) pgpV9ItKCmsUj.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] No recipients found. Not sending.
I've tried both AdminCC and CC... nothing works. On Wed, Feb 22, 2012 at 7:32 PM, Kevin Falcone wrote: > On Wed, Feb 22, 2012 at 10:23:41AM +0200, Bruce Blacklaws wrote: >> Anyone know what causes this and how to fix it? I've added individual >> user accounts and groups as queue "watches" but they do not receive >> the notification email messages when a new ticket arrives. I enabled >> logging and found... > > What kind of Watchers are they? The Scrip you're quoting is looking > for AdminCcs (assuming a standard RT install). > >> [Wed Feb 22 08:19:04 2012] [info]: >> No recipients >> found. Not sending. >> (/usr/share/request-tracker4/lib/RT/Interface/Email.pm:352) > > -kevin > > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston — March 5 & 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] No recipients found. Not sending.
On Wed, Feb 22, 2012 at 10:23:41AM +0200, Bruce Blacklaws wrote: > Anyone know what causes this and how to fix it? I've added individual > user accounts and groups as queue "watches" but they do not receive > the notification email messages when a new ticket arrives. I enabled > logging and found... What kind of Watchers are they? The Scrip you're quoting is looking for AdminCcs (assuming a standard RT install). > [Wed Feb 22 08:19:04 2012] [info]: > No recipients > found. Not sending. > (/usr/share/request-tracker4/lib/RT/Interface/Email.pm:352) -kevin pgpXCaGZZongu.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
[rt-users] No recipients found. Not sending.
Hey Guys/Girls Anyone know what causes this and how to fix it? I've added individual user accounts and groups as queue "watches" but they do not receive the notification email messages when a new ticket arrives. I enabled logging and found... [Wed Feb 22 08:19:04 2012] [info]: No recipients found. Not sending. (/usr/share/request-tracker4/lib/RT/Interface/Email.pm:352) ...in the logs. I'm using RT 4.0.1. (Not sure if you need any other information) Thanks -Bruce RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
[rt-users] No recipients found. Not sending. SendEmail.pm:250
Help! Hi, I know this has been posted before on the mailing lists but the issue I have is not consistant. When updating and resolving a ticket from the system, Reply to requester and cc from a ticket works when sending an email out form the RT system if sent by user Root, however when I try to do the same as a normal user it does not work, and the only message I receive in /var/log/messages is: No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:250) The odd thing is I can send emails out from a normal user to external email addresses, the only difference I can see in the name is a dot ie: [EMAIL PROTECTED] will not work but if I send an email to [EMAIL PROTECTED] it works. if the dot in the local part of the email address is the issue then should the issue also occure when sending to the same address from root? Also When the ticket is created through an email the autoreply works and sends out a message without any problems. It may have something to do with file permissions, but I have given superuser functionality to all users in RT, but the problem still persists. Have been looking at this issue for over a week and am stuck, as it is not consistent. After reading the posts I have tried making the changes suggested like adding watchers and checking file permissions but none have worked. Charnjit ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] No recipients found. Not sending.
On 2/23/07, Kenneth Crocker <[EMAIL PROTECTED]> wrote: 3b will only happen if you have a scrip that "On Correspond" will "Notify Requestor" with the template you pick (probably Global template: Correspondence). Also there is a directive, NotifyActor, in /etc/RT_SiteConfig.pm. By setting it 1 will do 3b. As I just enabled it and didn't do any changes in scrips. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] No recipients found. Not sending.
Ben, 3b will only happen if you have a scrip that "On Correspond" will "Notify Requestor" with the template you pick (probably Global template: Correspondence). #1 thru 3a should happen as you described. Also, in order for an owner to get any kind of correspondence you must, of course, have a privileged userid assigned as owner of the ticket, and also a scrip that "On Correspond" will "Notify Owner" with GLobal template: Correspondence. That should do it. Kenn LBNL Ben Ruset wrote: The only template that I have changed was just the autoreply one, and that was just slight rewording. Am I right in assuming that the workflow of tickets should work like this: 1. User sends a helpdesk request 2. RT sends an autoresponse 3. User can send a reply back to RT with the [Blah #XXX] number in the subject 3a. RT will attach their correspondance to the ticket (shows in the web UI) 3b. RT will send an autoresponse back to the requestor What I am seeing is that 3b. is not working. Also, I would assume that RT should send an email to the ticket owner to let them know that there has been an update to the ticket. In my case, that's not happening. If it helps diagnose, I can post the output of any log entry or config file. Everything *looks* like it should work, but for whatever reason, it's not. Ben Ruset IT Manager, GridApp Systems email: [EMAIL PROTECTED] tel: 646-452-4042 web: http://www.gridapp.com -Original Message- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Thursday, February 22, 2007 1:32 PM To: Ben Ruset Cc: Matthew Keller; rt-users@lists.bestpractical.com Subject: Re: [rt-users] No recipients found. Not sending. Ben, If there is a problem with the template, I don't believe the E_mail will be sent. The only other thing I can think of is if the UserId for the owner is NOT a privileged user and you have not allowed unprivileged users to get mail. Hope this helps. Kenn LBNL Ben Ruset wrote: In this particular case, yes. However the problem happens when when the requestor and owner are different people. I am not using any custom conditions or actions either. Everything (apart from a customized template or two, and the LDAP overlay) is bone stock. Ben Ruset IT Manager, GridApp Systems email: [EMAIL PROTECTED] tel: 646-452-4042 web: http://www.gridapp.com -Original Message- From: Matthew Keller [mailto:[EMAIL PROTECTED] Sent: Thursday, February 22, 2007 10:50 AM To: Ben Ruset Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] No recipients found. Not sending. Is the requestor and the owner the same person? Are you using custom conditions or actions? If so can you post them please? On Thu, 2007-02-22 at 10:27 -0500, Ben Ruset wrote: I recently setup RT and for the most part am loving it. I have been bitten by a nasty bug. I have RT set to authenticate users via LDAP. This is working with no problem. A user can create a ticket via email and be emailed back an autoresponder. The problem is, if they add a comment to the ticket, it gets added to the ticket but no auto response gets sent back out to the user. I also created a scrip to notify the ticket owner if there is a comments on the ticket. In those cases I am getting the following errors in my RT log: [Thu Feb 22 14:49:36 2007] [info]: <[EMAIL PROTECTED]> #36/430 - Scrip 5 (/opt/rt3/lib/RT/Action/SendEmail.pm:243) [Thu Feb 22 14:49:36 2007] [info]: <[EMAIL PROTECTED]> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) [Thu Feb 22 14:49:36 2007] [info]: <[EMAIL PROTECTED]> #36/430 - Scrip 6 (/opt/rt3/lib/RT/Action/SendEmail.pm:243) [Thu Feb 22 14:49:36 2007] [info]: <[EMAIL PROTECTED]> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) [Thu Feb 22 14:49:36 2007] [info]: <[EMAIL PROTECTED]> #36/430 - Scrip 7 (/opt/rt3/lib/RT/Action/SendEmail.pm:243) [Thu Feb 22 14:49:36 2007] [info]: <[EMAIL PROTECTED]> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) [Thu Feb 22 14:49:36 2007] [info]: <[EMAIL PROTECTED]> #36/430 - Scrip 16 (/opt/rt3/lib/RT/Action/SendEmail.pm:243) [Thu Feb 22 14:49:36 2007] [info]: <[EMAIL PROTECTED]> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) Scrip 16 is the one to notify the ticket owner if the requestor has updated the ticket. This is RT 3.6.3, running on CentOS 4.4 32 bit. Ben Ruset IT Manager, GridApp Systems email: [EMAIL PROTECTED] tel: 646-452-4042 web: http://www.gridapp.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___
RE: [rt-users] No recipients found. Not sending.
At Thursday 2/22/2007 04:00 PM, Ben Ruset wrote: I'm using the default scrips that come with RT. I added another for testing purposes. There are all from the global config -- I have nothing specifically customized for an individual queue. On Correspond Notify Requestors and Ccs with template Correspondence (no value) The Notify action will not send mail to the person who generated the transaction. So when a requestor replies to a ticket, RT will not send a copy of their reply back to them. On Transaction Notify Owner with template Correspondence This one should work as long as the person making the update is not the owner. I'm afraid I can't offer any other ideas on that one. Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] No recipients found. Not sending.
I'm using the default scrips that come with RT. I added another for testing purposes. There are all from the global config -- I have nothing specifically customized for an individual queue. (no value) On Correspond Open Tickets with template Blank (no value) On Owner Change Notify Owner with template Transaction (no value) On Create Autoreply To Requestors with template Autoreply (no value) On Create Notify AdminCcs with template Transaction (no value) On Correspond Notify AdminCcs with template Admin Correspondence (no value) On Correspond Notify Requestors and Ccs with template Correspondence (no value) On Correspond Notify Other Recipients with template Correspondence (no value) On Comment Notify AdminCcs as Comment with template Admin Comment (no value) On Comment Notify Other Recipients as Comment with template Correspondence (no value) On Resolve Notify Requestors with template Resolved (no value) On Transaction Notify Owner with template Correspondence The last one "On Transaction Notify Owner with template Correspondence" was something I made to test step 3b. The specifics of that are as follows: Description: Condition: On Transaction Action: Notify Owner Template: Global Template: Correspondance Stage: TransactionCreate I have nothing in the user defined conditions. Now, when a ticket is created by a user, they *do* get the automated email in step 2. When a ticket is resolved, they also get an email saying "according to our records, your request is resolved." It just seems like steps in the middle fail. Ben Ruset IT Manager, GridApp Systems email: [EMAIL PROTECTED] tel: 646-452-4042 web: http://www.gridapp.com -Original Message- From: Stephen Turner [mailto:[EMAIL PROTECTED] Sent: Thursday, February 22, 2007 3:40 PM To: Ben Ruset; Kenneth Crocker Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] No recipients found. Not sending. At Thursday 2/22/2007 03:37 PM, Ben Ruset wrote: >The only template that I have changed was just the autoreply one, and >that was just slight rewording. > >Am I right in assuming that the workflow of tickets should work like >this: > >1. User sends a helpdesk request >2. RT sends an autoresponse >3. User can send a reply back to RT with the [Blah #XXX] number in the >subject 3a. RT will attach their correspondance to the ticket (shows in >the web >UI) >3b. RT will send an autoresponse back to the requestor > >What I am seeing is that 3b. is not working. Also, I would assume that >RT should send an email to the ticket owner to let them know that there >has been an update to the ticket. In my case, that's not happening. > >If it helps diagnose, I can post the output of any log entry or config >file. Everything *looks* like it should work, but for whatever reason, >it's not. Ben, If you could list the scrips for the queue you're working with, and the global scrips, this might help diagnose the problem. Steps 2 and 3b above depend on having the scrips set up. Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] No recipients found. Not sending.
At Thursday 2/22/2007 03:37 PM, Ben Ruset wrote: The only template that I have changed was just the autoreply one, and that was just slight rewording. Am I right in assuming that the workflow of tickets should work like this: 1. User sends a helpdesk request 2. RT sends an autoresponse 3. User can send a reply back to RT with the [Blah #XXX] number in the subject 3a. RT will attach their correspondance to the ticket (shows in the web UI) 3b. RT will send an autoresponse back to the requestor What I am seeing is that 3b. is not working. Also, I would assume that RT should send an email to the ticket owner to let them know that there has been an update to the ticket. In my case, that's not happening. If it helps diagnose, I can post the output of any log entry or config file. Everything *looks* like it should work, but for whatever reason, it's not. Ben, If you could list the scrips for the queue you're working with, and the global scrips, this might help diagnose the problem. Steps 2 and 3b above depend on having the scrips set up. Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] No recipients found. Not sending.
The only template that I have changed was just the autoreply one, and that was just slight rewording. Am I right in assuming that the workflow of tickets should work like this: 1. User sends a helpdesk request 2. RT sends an autoresponse 3. User can send a reply back to RT with the [Blah #XXX] number in the subject 3a. RT will attach their correspondance to the ticket (shows in the web UI) 3b. RT will send an autoresponse back to the requestor What I am seeing is that 3b. is not working. Also, I would assume that RT should send an email to the ticket owner to let them know that there has been an update to the ticket. In my case, that's not happening. If it helps diagnose, I can post the output of any log entry or config file. Everything *looks* like it should work, but for whatever reason, it's not. Ben Ruset IT Manager, GridApp Systems email: [EMAIL PROTECTED] tel: 646-452-4042 web: http://www.gridapp.com -Original Message- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Thursday, February 22, 2007 1:32 PM To: Ben Ruset Cc: Matthew Keller; rt-users@lists.bestpractical.com Subject: Re: [rt-users] No recipients found. Not sending. Ben, If there is a problem with the template, I don't believe the E_mail will be sent. The only other thing I can think of is if the UserId for the owner is NOT a privileged user and you have not allowed unprivileged users to get mail. Hope this helps. Kenn LBNL Ben Ruset wrote: > In this particular case, yes. However the problem happens when when > the requestor and owner are different people. > > I am not using any custom conditions or actions either. Everything > (apart from a customized template or two, and the LDAP overlay) is > bone stock. > > > Ben Ruset > IT Manager, GridApp Systems > email: [EMAIL PROTECTED] > tel: 646-452-4042 > web: http://www.gridapp.com > > -Original Message- > From: Matthew Keller [mailto:[EMAIL PROTECTED] > Sent: Thursday, February 22, 2007 10:50 AM > To: Ben Ruset > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] No recipients found. Not sending. > > Is the requestor and the owner the same person? Are you using custom > conditions or actions? If so can you post them please? > > On Thu, 2007-02-22 at 10:27 -0500, Ben Ruset wrote: >> I recently setup RT and for the most part am loving it. I have been >> bitten by a nasty bug. >> >> I have RT set to authenticate users via LDAP. This is working with no >> problem. A user can create a ticket via email and be emailed back an >> autoresponder. >> >> The problem is, if they add a comment to the ticket, it gets added to >> the ticket but no auto response gets sent back out to the user. I >> also > >> created a scrip to notify the ticket owner if there is a comments on >> the ticket. In those cases I am getting the following errors in my RT >> log: >> >> [Thu Feb 22 14:49:36 2007] [info]: >> <[EMAIL PROTECTED]> #36/430 - Scrip 5 >> (/opt/rt3/lib/RT/Action/SendEmail.pm:243) >> >> [Thu Feb 22 14:49:36 2007] [info]: >> <[EMAIL PROTECTED]> No recipients >> found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) >> >> [Thu Feb 22 14:49:36 2007] [info]: >> <[EMAIL PROTECTED]> #36/430 - Scrip 6 >> (/opt/rt3/lib/RT/Action/SendEmail.pm:243) >> >> [Thu Feb 22 14:49:36 2007] [info]: >> <[EMAIL PROTECTED]> No recipients >> found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) >> >> [Thu Feb 22 14:49:36 2007] [info]: >> <[EMAIL PROTECTED]> #36/430 - Scrip 7 >> (/opt/rt3/lib/RT/Action/SendEmail.pm:243) >> >> [Thu Feb 22 14:49:36 2007] [info]: >> <[EMAIL PROTECTED]> No recipients >> found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) >> >> [Thu Feb 22 14:49:36 2007] [info]: >> <[EMAIL PROTECTED]> #36/430 - Scrip >> 16 >> (/opt/rt3/lib/RT/Action/SendEmail.pm:243) >> >> [Thu Feb 22 14:49:36 2007] [info]: >> <[EMAIL PROTECTED]> No recipients >> found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) >> >> Scrip 16 is the one to notify the ticket owner if the requestor has >> updated the ticket. >> >> This is RT 3.6.3, running on CentOS 4.4 32 bit. >> >> Ben Ruset >> IT Manager, GridApp Systems >> email: [EMAIL PROTECTED] >> tel: 646-452-4042 >> web: http://www.gridapp.com >> >> ___ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com Commercial support: >> [EMAIL PROTECTED] >&
Re: [rt-users] No recipients found. Not sending.
Ben, If there is a problem with the template, I don't believe the E_mail will be sent. The only other thing I can think of is if the UserId for the owner is NOT a privileged user and you have not allowed unprivileged users to get mail. Hope this helps. Kenn LBNL Ben Ruset wrote: In this particular case, yes. However the problem happens when when the requestor and owner are different people. I am not using any custom conditions or actions either. Everything (apart from a customized template or two, and the LDAP overlay) is bone stock. Ben Ruset IT Manager, GridApp Systems email: [EMAIL PROTECTED] tel: 646-452-4042 web: http://www.gridapp.com -Original Message- From: Matthew Keller [mailto:[EMAIL PROTECTED] Sent: Thursday, February 22, 2007 10:50 AM To: Ben Ruset Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] No recipients found. Not sending. Is the requestor and the owner the same person? Are you using custom conditions or actions? If so can you post them please? On Thu, 2007-02-22 at 10:27 -0500, Ben Ruset wrote: I recently setup RT and for the most part am loving it. I have been bitten by a nasty bug. I have RT set to authenticate users via LDAP. This is working with no problem. A user can create a ticket via email and be emailed back an autoresponder. The problem is, if they add a comment to the ticket, it gets added to the ticket but no auto response gets sent back out to the user. I also created a scrip to notify the ticket owner if there is a comments on the ticket. In those cases I am getting the following errors in my RT log: [Thu Feb 22 14:49:36 2007] [info]: <[EMAIL PROTECTED]> #36/430 - Scrip 5 (/opt/rt3/lib/RT/Action/SendEmail.pm:243) [Thu Feb 22 14:49:36 2007] [info]: <[EMAIL PROTECTED]> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) [Thu Feb 22 14:49:36 2007] [info]: <[EMAIL PROTECTED]> #36/430 - Scrip 6 (/opt/rt3/lib/RT/Action/SendEmail.pm:243) [Thu Feb 22 14:49:36 2007] [info]: <[EMAIL PROTECTED]> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) [Thu Feb 22 14:49:36 2007] [info]: <[EMAIL PROTECTED]> #36/430 - Scrip 7 (/opt/rt3/lib/RT/Action/SendEmail.pm:243) [Thu Feb 22 14:49:36 2007] [info]: <[EMAIL PROTECTED]> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) [Thu Feb 22 14:49:36 2007] [info]: <[EMAIL PROTECTED]> #36/430 - Scrip 16 (/opt/rt3/lib/RT/Action/SendEmail.pm:243) [Thu Feb 22 14:49:36 2007] [info]: <[EMAIL PROTECTED]> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) Scrip 16 is the one to notify the ticket owner if the requestor has updated the ticket. This is RT 3.6.3, running on CentOS 4.4 32 bit. Ben Ruset IT Manager, GridApp Systems email: [EMAIL PROTECTED] tel: 646-452-4042 web: http://www.gridapp.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] No recipients found. Not sending.
In this particular case, yes. However the problem happens when when the requestor and owner are different people. I am not using any custom conditions or actions either. Everything (apart from a customized template or two, and the LDAP overlay) is bone stock. Ben Ruset IT Manager, GridApp Systems email: [EMAIL PROTECTED] tel: 646-452-4042 web: http://www.gridapp.com -Original Message- From: Matthew Keller [mailto:[EMAIL PROTECTED] Sent: Thursday, February 22, 2007 10:50 AM To: Ben Ruset Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] No recipients found. Not sending. Is the requestor and the owner the same person? Are you using custom conditions or actions? If so can you post them please? On Thu, 2007-02-22 at 10:27 -0500, Ben Ruset wrote: > I recently setup RT and for the most part am loving it. I have been > bitten by a nasty bug. > > I have RT set to authenticate users via LDAP. This is working with no > problem. A user can create a ticket via email and be emailed back an > autoresponder. > > The problem is, if they add a comment to the ticket, it gets added to > the ticket but no auto response gets sent back out to the user. I also > created a scrip to notify the ticket owner if there is a comments on > the ticket. In those cases I am getting the following errors in my RT > log: > > [Thu Feb 22 14:49:36 2007] [info]: > <[EMAIL PROTECTED]> #36/430 - Scrip 5 > (/opt/rt3/lib/RT/Action/SendEmail.pm:243) > > [Thu Feb 22 14:49:36 2007] [info]: > <[EMAIL PROTECTED]> No recipients > found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) > > [Thu Feb 22 14:49:36 2007] [info]: > <[EMAIL PROTECTED]> #36/430 - Scrip 6 > (/opt/rt3/lib/RT/Action/SendEmail.pm:243) > > [Thu Feb 22 14:49:36 2007] [info]: > <[EMAIL PROTECTED]> No recipients > found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) > > [Thu Feb 22 14:49:36 2007] [info]: > <[EMAIL PROTECTED]> #36/430 - Scrip 7 > (/opt/rt3/lib/RT/Action/SendEmail.pm:243) > > [Thu Feb 22 14:49:36 2007] [info]: > <[EMAIL PROTECTED]> No recipients > found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) > > [Thu Feb 22 14:49:36 2007] [info]: > <[EMAIL PROTECTED]> #36/430 - Scrip 16 > (/opt/rt3/lib/RT/Action/SendEmail.pm:243) > > [Thu Feb 22 14:49:36 2007] [info]: > <[EMAIL PROTECTED]> No recipients > found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) > > Scrip 16 is the one to notify the ticket owner if the requestor has > updated the ticket. > > This is RT 3.6.3, running on CentOS 4.4 32 bit. > > Ben Ruset > IT Manager, GridApp Systems > email: [EMAIL PROTECTED] > tel: 646-452-4042 > web: http://www.gridapp.com > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com Commercial support: > [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] No recipients found. Not sending.
Is the requestor and the owner the same person? Are you using custom conditions or actions? If so can you post them please? On Thu, 2007-02-22 at 10:27 -0500, Ben Ruset wrote: > I recently setup RT and for the most part am loving it. I have been > bitten by a nasty bug. > > I have RT set to authenticate users via LDAP. This is working with no > problem. A user can create a ticket via email and be emailed back an > autoresponder. > > The problem is, if they add a comment to the ticket, it gets added to > the ticket but no auto response gets sent back out to the user. I also > created a scrip to notify the ticket owner if there is a comments on > the ticket. In those cases I am getting the following errors in my RT > log: > > [Thu Feb 22 14:49:36 2007] [info]: > <[EMAIL PROTECTED]> #36/430 - Scrip 5 > (/opt/rt3/lib/RT/Action/SendEmail.pm:243) > > [Thu Feb 22 14:49:36 2007] [info]: > <[EMAIL PROTECTED]> No recipients > found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) > > [Thu Feb 22 14:49:36 2007] [info]: > <[EMAIL PROTECTED]> #36/430 - Scrip 6 > (/opt/rt3/lib/RT/Action/SendEmail.pm:243) > > [Thu Feb 22 14:49:36 2007] [info]: > <[EMAIL PROTECTED]> No recipients > found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) > > [Thu Feb 22 14:49:36 2007] [info]: > <[EMAIL PROTECTED]> #36/430 - Scrip 7 > (/opt/rt3/lib/RT/Action/SendEmail.pm:243) > > [Thu Feb 22 14:49:36 2007] [info]: > <[EMAIL PROTECTED]> No recipients > found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) > > [Thu Feb 22 14:49:36 2007] [info]: > <[EMAIL PROTECTED]> #36/430 - Scrip 16 > (/opt/rt3/lib/RT/Action/SendEmail.pm:243) > > [Thu Feb 22 14:49:36 2007] [info]: > <[EMAIL PROTECTED]> No recipients > found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) > > Scrip 16 is the one to notify the ticket owner if the requestor has > updated the ticket. > > This is RT 3.6.3, running on CentOS 4.4 32 bit. > > Ben Ruset > IT Manager, GridApp Systems > email: [EMAIL PROTECTED] > tel: 646-452-4042 > web: http://www.gridapp.com > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] No recipients found. Not sending.
I recently setup RT and for the most part am loving it. I have been bitten by a nasty bug. I have RT set to authenticate users via LDAP. This is working with no problem. A user can create a ticket via email and be emailed back an autoresponder. The problem is, if they add a comment to the ticket, it gets added to the ticket but no auto response gets sent back out to the user. I also created a scrip to notify the ticket owner if there is a comments on the ticket. In those cases I am getting the following errors in my RT log: [Thu Feb 22 14:49:36 2007] [info]: <[EMAIL PROTECTED]> #36/430 - Scrip 5 (/opt/rt3/lib/RT/Action/SendEmail.pm:243) [Thu Feb 22 14:49:36 2007] [info]: <[EMAIL PROTECTED]> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) [Thu Feb 22 14:49:36 2007] [info]: <[EMAIL PROTECTED]> #36/430 - Scrip 6 (/opt/rt3/lib/RT/Action/SendEmail.pm:243) [Thu Feb 22 14:49:36 2007] [info]: <[EMAIL PROTECTED]> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) [Thu Feb 22 14:49:36 2007] [info]: <[EMAIL PROTECTED]> #36/430 - Scrip 7 (/opt/rt3/lib/RT/Action/SendEmail.pm:243) [Thu Feb 22 14:49:36 2007] [info]: <[EMAIL PROTECTED]> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) [Thu Feb 22 14:49:36 2007] [info]: <[EMAIL PROTECTED]> #36/430 - Scrip 16 (/opt/rt3/lib/RT/Action/SendEmail.pm:243) [Thu Feb 22 14:49:36 2007] [info]: <[EMAIL PROTECTED]> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) Scrip 16 is the one to notify the ticket owner if the requestor has updated the ticket. This is RT 3.6.3, running on CentOS 4.4 32 bit. Ben Ruset IT Manager, GridApp Systems email: [EMAIL PROTECTED] tel: 646-452-4042 web: http://www.gridapp.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
