Re: [rt-users] REST queries/search for queue objects in 4.0.2
On Thu, Oct 13, 2011 at 11:26:20PM +, Srikumar Nair wrote: I see that the REST APIs has a search method to do search for tickets based on some conditions (Request: /REST/1.0/search/ticket?query=queryorderby=sort-orderformat=format). Is there an equivalent one for the Queue object? When I tried it I got error… Following is query string: /REST/1.0/search/queue?query= Name = 'My Special Queue' And the response is == (RT/4.0.2 500 Server Error. Unsupported object type) Is there a way to query/search non ticket objects using conditions? RT's REST API is intended mostly for working with tickets (the query is actually TicketSQL as available in the normal Query Builder UI). If you need to work with and modify other RT objects, you'll want to use RT's perl API. -kevin pgpjh060BPwFW.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] REST queries/search for queue objects in 4.0.2
Thanks.. While searching for APIs I noticed some emails talking about the Ticket_Overlay.pm file in the $RT_HOME/lib/RT folder. But I can't seem to find any file with the name *Overlay* in this folder (I am using 4.0.2). Where are these *Overlay* files in 4.0.2? On 10/14/11 5:52 AM, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Oct 13, 2011 at 11:26:20PM +, Srikumar Nair wrote: I see that the REST APIs has a search method to do search for tickets based on some conditions (Request: /REST/1.0/search/ticket?query=queryorderby=sort-orderformat=format ). Is there an equivalent one for the Queue object? When I tried it I got errorŠ Following is query string: /REST/1.0/search/queue?query= Name = 'My Special Queue' And the response is == (RT/4.0.2 500 Server Error. Unsupported object type) Is there a way to query/search non ticket objects using conditions? RT's REST API is intended mostly for working with tickets (the query is actually TicketSQL as available in the normal Query Builder UI). If you need to work with and modify other RT objects, you'll want to use RT's perl API. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA — October 18 19, 2011 * Washington DC, USA — October 31 November 1, 2011 * Barcelona, Spain — November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] REST queries/search for queue objects in 4.0.2
On Fri, Oct 14, 2011 at 05:25:59PM +, Srikumar Nair wrote: Thanks.. While searching for APIs I noticed some emails talking about the Ticket_Overlay.pm file in the $RT_HOME/lib/RT folder. But I can't seem to find any file with the name *Overlay* in this folder (I am using 4.0.2). Where are these *Overlay* files in 4.0.2? 4.0 finally merged the Queue.pm and Queue_Overlay.pm files. You can now safely read the Queue.pm or Ticket.pm file with perldoc -kevin On 10/14/11 5:52 AM, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Oct 13, 2011 at 11:26:20PM +, Srikumar Nair wrote: I see that the REST APIs has a search method to do search for tickets based on some conditions (Request: /REST/1.0/search/ticket?query=queryorderby=sort-orderformat=format ). Is there an equivalent one for the Queue object? When I tried it I got errorŠ Following is query string: /REST/1.0/search/queue?query= Name = 'My Special Queue' And the response is == (RT/4.0.2 500 Server Error. Unsupported object type) Is there a way to query/search non ticket objects using conditions? RT's REST API is intended mostly for working with tickets (the query is actually TicketSQL as available in the normal Query Builder UI). If you need to work with and modify other RT objects, you'll want to use RT's perl API. pgpOwAPrUBpqT.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] REST queries/search for queue objects in 4.0.2
Great.. Thanks Kevin. On 10/14/11 10:29 AM, Kevin Falcone falc...@bestpractical.com wrote: On Fri, Oct 14, 2011 at 05:25:59PM +, Srikumar Nair wrote: Thanks.. While searching for APIs I noticed some emails talking about the Ticket_Overlay.pm file in the $RT_HOME/lib/RT folder. But I can't seem to find any file with the name *Overlay* in this folder (I am using 4.0.2). Where are these *Overlay* files in 4.0.2? 4.0 finally merged the Queue.pm and Queue_Overlay.pm files. You can now safely read the Queue.pm or Ticket.pm file with perldoc -kevin On 10/14/11 5:52 AM, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Oct 13, 2011 at 11:26:20PM +, Srikumar Nair wrote: I see that the REST APIs has a search method to do search for tickets based on some conditions (Request: /REST/1.0/search/ticket?query=queryorderby=sort-orderformat=form at ). Is there an equivalent one for the Queue object? When I tried it I got errorŠ Following is query string: /REST/1.0/search/queue?query= Name = 'My Special Queue' And the response is == (RT/4.0.2 500 Server Error. Unsupported object type) Is there a way to query/search non ticket objects using conditions? RT's REST API is intended mostly for working with tickets (the query is actually TicketSQL as available in the normal Query Builder UI). If you need to work with and modify other RT objects, you'll want to use RT's perl API. RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA ˜ October 18 19, 2011 * Washington DC, USA ˜ October 31 November 1, 2011 * Barcelona, Spain ˜ November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] REST queries/search for queue objects in 4.0.2
I am trying to use the following two lines of code to get started with the PERL API.. my $ticket = RT::Ticket-new($RT::SystemUser); $ticket-Create( Queue = 'General', Subject = 'Test Ticket'); But it results in the error.. Can't call method CaseSensitive on an undefined value at /opt/rt4/lib/RT/Record.pm line 363. Has anyone seen this issue? Thanks On 10/14/11 10:29 AM, Kevin Falcone falc...@bestpractical.com wrote: On Fri, Oct 14, 2011 at 05:25:59PM +, Srikumar Nair wrote: Thanks.. While searching for APIs I noticed some emails talking about the Ticket_Overlay.pm file in the $RT_HOME/lib/RT folder. But I can't seem to find any file with the name *Overlay* in this folder (I am using 4.0.2). Where are these *Overlay* files in 4.0.2? 4.0 finally merged the Queue.pm and Queue_Overlay.pm files. You can now safely read the Queue.pm or Ticket.pm file with perldoc -kevin On 10/14/11 5:52 AM, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Oct 13, 2011 at 11:26:20PM +, Srikumar Nair wrote: I see that the REST APIs has a search method to do search for tickets based on some conditions (Request: /REST/1.0/search/ticket?query=queryorderby=sort-orderformat=form at ). Is there an equivalent one for the Queue object? When I tried it I got errorŠ Following is query string: /REST/1.0/search/queue?query= Name = 'My Special Queue' And the response is == (RT/4.0.2 500 Server Error. Unsupported object type) Is there a way to query/search non ticket objects using conditions? RT's REST API is intended mostly for working with tickets (the query is actually TicketSQL as available in the normal Query Builder UI). If you need to work with and modify other RT objects, you'll want to use RT's perl API. RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA ˜ October 18 19, 2011 * Washington DC, USA ˜ October 31 November 1, 2011 * Barcelona, Spain ˜ November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] REST queries/search for queue objects in 4.0.2
On Fri, Oct 14, 2011 at 06:40:45PM +, Srikumar Nair wrote: I am trying to use the following two lines of code to get started with the PERL API.. my $ticket = RT::Ticket-new($RT::SystemUser); $ticket-Create( Queue = 'General', Subject = 'Test Ticket'); But it results in the error.. Can't call method CaseSensitive on an undefined value at /opt/rt4/lib/RT/Record.pm line 363. Has anyone seen this issue? Hopefully you have more than just those two lines in the file, I suspect that your preamble isn't loading and connecting properly. -kevin pgp3zA7alUYVk.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] REST queries/search for queue objects in 4.0.2
Hi, You probably forgot to load config and init RT. Usually in the beginning of a scrip you have: use 5.008003; use strict; use warnings; use lib qw(/opt/rt4/local/lib /opt/rt4/lib); use RT; RT::LoadConfig(); RT::Init(); ... code goes here ... On Fri, Oct 14, 2011 at 10:40 PM, Srikumar Nair srikum...@fb.com wrote: I am trying to use the following two lines of code to get started with the PERL API.. my $ticket = RT::Ticket-new($RT::SystemUser); $ticket-Create( Queue = 'General', Subject = 'Test Ticket'); But it results in the error.. Can't call method CaseSensitive on an undefined value at /opt/rt4/lib/RT/Record.pm line 363. Has anyone seen this issue? Thanks On 10/14/11 10:29 AM, Kevin Falcone falc...@bestpractical.com wrote: On Fri, Oct 14, 2011 at 05:25:59PM +, Srikumar Nair wrote: Thanks.. While searching for APIs I noticed some emails talking about the Ticket_Overlay.pm file in the $RT_HOME/lib/RT folder. But I can't seem to find any file with the name *Overlay* in this folder (I am using 4.0.2). Where are these *Overlay* files in 4.0.2? 4.0 finally merged the Queue.pm and Queue_Overlay.pm files. You can now safely read the Queue.pm or Ticket.pm file with perldoc -kevin On 10/14/11 5:52 AM, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Oct 13, 2011 at 11:26:20PM +, Srikumar Nair wrote: I see that the REST APIs has a search method to do search for tickets based on some conditions (Request: /REST/1.0/search/ticket?query=queryorderby=sort-orderformat=form at ). Is there an equivalent one for the Queue object? When I tried it I got errorŠ Following is query string: /REST/1.0/search/queue?query= Name = 'My Special Queue' And the response is == (RT/4.0.2 500 Server Error. Unsupported object type) Is there a way to query/search non ticket objects using conditions? RT's REST API is intended mostly for working with tickets (the query is actually TicketSQL as available in the normal Query Builder UI). If you need to work with and modify other RT objects, you'll want to use RT's perl API. RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA ˜ October 18 19, 2011 * Washington DC, USA ˜ October 31 November 1, 2011 * Barcelona, Spain ˜ November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] REST queries/search for queue objects in 4.0.2
That is helpful.. That took care of the issue. Thanks On 10/14/11 3:16 PM, Ruslan Zakirov r...@bestpractical.com wrote: Hi, You probably forgot to load config and init RT. Usually in the beginning of a scrip you have: use 5.008003; use strict; use warnings; use lib qw(/opt/rt4/local/lib /opt/rt4/lib); use RT; RT::LoadConfig(); RT::Init(); ... code goes here ... On Fri, Oct 14, 2011 at 10:40 PM, Srikumar Nair srikum...@fb.com wrote: I am trying to use the following two lines of code to get started with the PERL API.. my $ticket = RT::Ticket-new($RT::SystemUser); $ticket-Create( Queue = 'General', Subject = 'Test Ticket'); But it results in the error.. Can't call method CaseSensitive on an undefined value at /opt/rt4/lib/RT/Record.pm line 363. Has anyone seen this issue? Thanks On 10/14/11 10:29 AM, Kevin Falcone falc...@bestpractical.com wrote: On Fri, Oct 14, 2011 at 05:25:59PM +, Srikumar Nair wrote: Thanks.. While searching for APIs I noticed some emails talking about the Ticket_Overlay.pm file in the $RT_HOME/lib/RT folder. But I can't seem to find any file with the name *Overlay* in this folder (I am using 4.0.2). Where are these *Overlay* files in 4.0.2? 4.0 finally merged the Queue.pm and Queue_Overlay.pm files. You can now safely read the Queue.pm or Ticket.pm file with perldoc -kevin On 10/14/11 5:52 AM, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Oct 13, 2011 at 11:26:20PM +, Srikumar Nair wrote: I see that the REST APIs has a search method to do search for tickets based on some conditions (Request: /REST/1.0/search/ticket?query=queryorderby=sort-orderformat=fo rm at ). Is there an equivalent one for the Queue object? When I tried it I got errorŠ Following is query string: /REST/1.0/search/queue?query= Name = 'My Special Queue' And the response is == (RT/4.0.2 500 Server Error. Unsupported object type) Is there a way to query/search non ticket objects using conditions? RT's REST API is intended mostly for working with tickets (the query is actually TicketSQL as available in the normal Query Builder UI). If you need to work with and modify other RT objects, you'll want to use RT's perl API. RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA ˜ October 18 19, 2011 * Washington DC, USA ˜ October 31 November 1, 2011 * Barcelona, Spain ˜ November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] REST queries/search for queue objects in 4.0.2
I see that the REST APIs has a search method to do search for tickets based on some conditions (Request: /REST/1.0/search/ticket?query=queryorderby=sort-orderformat=format). Is there an equivalent one for the Queue object? When I tried it I got error… Following is query string: /REST/1.0/search/queue?query= Name = 'My Special Queue' And the response is == (RT/4.0.2 500 Server Error. Unsupported object type) Is there a way to query/search non ticket objects using conditions? Thanks RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
