Re: [rt-users] Right to allow individual to modify owner of a ticket they don't own.
Great!! Thanks Kevin, that is exactly what I was talking about and exactly what I thought. Much appreciated. Mike. On Fri, Aug 12, 2011 at 9:38 AM, Kevin Falcone wrote: > On Thu, Aug 11, 2011 at 09:50:36PM -0400, Mike Johnson wrote: > >I'm just curious if there are plans to create a "right" that can be > given out to allow an > >individual to change the owner on a ticket that is owned by somebody > else? > >I've found some workarounds when googling and searching the > listserv... just wondering if it's > >got enough exposure that it'll make it on the features list eventually > or if there is a good > >reason why it's not there? > >One of the supervisors that have a queue in our RT is asking. > > Your description isn't clear, but presumably you mean something other > than stealing the ticket and then reassigning the owner? It's been > tossed around a few times, but isn't currently a work in progress > anywhere. > > -kevin > > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA — September 26 & 27, 2011 > * San Francisco, CA, USA — October 18 & 19, 2011 > * Washington DC, USA — October 31 & November 1, 2011 > * Melbourne VIC, Australia — November 28 & 29, 2011 > * Barcelona, Spain — November 28 & 29, 2011 > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Right to allow individual to modify owner of a ticket they don't own.
On Thu, Aug 11, 2011 at 09:50:36PM -0400, Mike Johnson wrote: >I'm just curious if there are plans to create a "right" that can be given > out to allow an >individual to change the owner on a ticket that is owned by somebody else? >I've found some workarounds when googling and searching the listserv... > just wondering if it's >got enough exposure that it'll make it on the features list eventually or > if there is a good >reason why it's not there? >One of the supervisors that have a queue in our RT is asking. Your description isn't clear, but presumably you mean something other than stealing the ticket and then reassigning the owner? It's been tossed around a few times, but isn't currently a work in progress anywhere. -kevin pgp5q6g87aHCH.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
[rt-users] Right to allow individual to modify owner of a ticket they don't own.
I'm just curious if there are plans to create a "right" that can be given out to allow an individual to change the owner on a ticket that is owned by somebody else? I've found some workarounds when googling and searching the listserv... just wondering if it's got enough exposure that it'll make it on the features list eventually or if there is a good reason why it's not there? One of the supervisors that have a queue in our RT is asking. Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
