Re: [rt-users] Show Stalled Tickets in Quick Search
I found a `@statuses` argument at the bottom of "QueueSummaryByStatus". I
copied "QueueSummaryByStatus" into RT's local directory and populated the
@statuses variable/argument with `('new', 'open', 'stalled', 'resolved')`
which works... but only every second page load. If I remove the logic that
checks whether the `@statuses` argument is set, it works on every page load.
Clearly there's something weird with RT templates. I've noticed this
weirdness before.
Anyone have any clues as to what's happening here?
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Re: [rt-users] Show Stalled Tickets in Quick Search
Ok, Within "share/html/Elements/Quicksearch" there's a toggle for switching between QueueSummaryByLifecycle and QueueSummaryByStatus. I changed $SplitByLifecycle to 0 and indeed, stalled now displays in Quick Search on the dashboard, but I still want to see "Resolved" tickets. So I want 4 columns: new, open, stalled and resolved. I assume I need to change the "QueueSummaryByStatus" view to show these 4 columns, but it's not immediately obvious how this view chooses which statuses to display. Cheers, Tom -- View this message in context: http://requesttracker.8502.n7.nabble.com/Show-Stalled-Tickets-in-Quick-Search-tp56276p56313.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Show Stalled Tickets in Quick Search
On Tue, Jan 14, 2014 at 03:36:09PM -0800, Wardrop wrote: > I'm wondering how I would go about adding a "stalled" tickets column to the > Quick Search display on the dashboard. I've done a Google, but a lot of the > information seems to pertain to older versions of RT. I'm on RT 4.2.2. > > I've looked at ./share/html/Elements/Quicksearch expecting to find some > clues, but alas, nothing. Can anyone point me in the right direction or just > tell me how to it? Quick Search displays all active and initial statuses as defined by Lifecycles. Stalled is an active status by default in RT and so stalled shows up by default. What modifications have you made? -kevin pgpeJw94pqgyl.pgp Description: PGP signature
Re: [rt-users] Show Stalled Tickets in Quick Search
On Wed, Jan 15, 2014 at 04:54:38PM +0100, Emmanuel Lacour wrote: > On Tue, Jan 14, 2014 at 03:36:09PM -0800, Wardrop wrote: > > Hi, > > > > I'm wondering how I would go about adding a "stalled" tickets column to the > > Quick Search display on the dashboard. I've done a Google, but a lot of the > > information seems to pertain to older versions of RT. I'm on RT 4.2.2. > > > > I've looked at ./share/html/Elements/Quicksearch expecting to find some > > clues, but alas, nothing. Can anyone point me in the right direction or just > > tell me how to it? > > > > here: > > share/html/Elements/QueueSummaryByStatus > > (@statuses) > AW, stalled is here in standard RT. Did you played with Lifecycles? -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com
Re: [rt-users] Show Stalled Tickets in Quick Search
Guadagnino Cristiano ha scritto: > Hi Wardrop! > > Wardrop ha scritto: >> Hi, >> >> I'm wondering how I would go about adding a "stalled" tickets column to the >> Quick Search display on the dashboard. I've done a Google, but a lot of the >> information seems to pertain to older versions of RT. I'm on RT 4.2.2. >> >> I've looked at ./share/html/Elements/Quicksearch expecting to find some >> clues, but alas, nothing. Can anyone point me in the right direction or just >> tell me how to it? >> >> Cheers, >> Tom > Why do you want to add it to the quick search display? > > I simply created a new saved search that I called "MineStalled", then I > added it to the "RT at a glance" right above the "Quick search" portlet > by clicking on "Edit" in the upper right corner of the "RT at a glance" > page and adding the saved search. > > Hope this helps. > > Bye > Cris Wardrop, I guess I misunderstood your request. However, I already have a "stalled" column in the Quick Search portlet. What am I missing now? Bye Cris
Re: [rt-users] Show Stalled Tickets in Quick Search
On Tue, Jan 14, 2014 at 03:36:09PM -0800, Wardrop wrote: > Hi, > > I'm wondering how I would go about adding a "stalled" tickets column to the > Quick Search display on the dashboard. I've done a Google, but a lot of the > information seems to pertain to older versions of RT. I'm on RT 4.2.2. > > I've looked at ./share/html/Elements/Quicksearch expecting to find some > clues, but alas, nothing. Can anyone point me in the right direction or just > tell me how to it? > here: share/html/Elements/QueueSummaryByStatus (@statuses) -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com
Re: [rt-users] Show Stalled Tickets in Quick Search
Hi Wardrop! Wardrop ha scritto: > Hi, > > I'm wondering how I would go about adding a "stalled" tickets column to the > Quick Search display on the dashboard. I've done a Google, but a lot of the > information seems to pertain to older versions of RT. I'm on RT 4.2.2. > > I've looked at ./share/html/Elements/Quicksearch expecting to find some > clues, but alas, nothing. Can anyone point me in the right direction or just > tell me how to it? > > Cheers, > Tom Why do you want to add it to the quick search display? I simply created a new saved search that I called "MineStalled", then I added it to the "RT at a glance" right above the "Quick search" portlet by clicking on "Edit" in the upper right corner of the "RT at a glance" page and adding the saved search. Hope this helps. Bye Cris
[rt-users] Show Stalled Tickets in Quick Search
Hi, I'm wondering how I would go about adding a "stalled" tickets column to the Quick Search display on the dashboard. I've done a Google, but a lot of the information seems to pertain to older versions of RT. I'm on RT 4.2.2. I've looked at ./share/html/Elements/Quicksearch expecting to find some clues, but alas, nothing. Can anyone point me in the right direction or just tell me how to it? Cheers, Tom -- View this message in context: http://requesttracker.8502.n7.nabble.com/Show-Stalled-Tickets-in-Quick-Search-tp56276.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
