Re: [rt-users] Un deleting tickets
On Thu, May 17, 2012 at 12:34 AM, Chris Preston wrote: > You spoke of transaction tables, what would be the name of the table. Why > would I delete it if I want to keep the transaction, do you mean to change > the status in that table also back to new or actually delete the > transactions The table is called "Transactions". You don't delete the table. Take a look at the table and probably you'll get what I ment. > > -Original Message- > From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf > Of Ruslan Zakirov > Sent: Monday, April 30, 2012 9:07 AM > To: Chris Preston > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Un deleting tickets > > On Thu, Apr 26, 2012 at 20:44, Chris Preston > wrote: >> Hello all, >> >> I had set the status to deleted for thousands of records in a particular >> queue. I have now found out that we still need them. So I went into the >> tickets table and updated the records that were set to deleted and put > them >> to new. I also changed the date of a tickets and set it to an earlier > date. >> >> >> >> Is this all that I needed to do or what does the system actually do when a >> record is set to deleted. > > RT also records Status change in Transactions table. You may want to > delete those records. > > > -- > Best regards, Ruslan. > - > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2012.0.1913 / Virus Database: 2411/4969 - Release Date: 04/30/12 > -- Best regards, Ruslan.
Re: [rt-users] Un deleting tickets
Chris, You probably should have searched for "status=deleted" and find the ticket you wanted to bring back those (bulk update for example). With the actual DB change underneath, I'm not sure if this would actually workŠ Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | | Cell: 310-890-7937 | Office: 310-363-6153 | On 5/16/12 1:34 PM, "Chris Preston" wrote: >You spoke of transaction tables, what would be the name of the table. Why >would I delete it if I want to keep the transaction, do you mean to change >the status in that table also back to new or actually delete the >transactions > >-Original Message- >From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf >Of Ruslan Zakirov >Sent: Monday, April 30, 2012 9:07 AM >To: Chris Preston >Cc: rt-users@lists.bestpractical.com >Subject: Re: [rt-users] Un deleting tickets > >On Thu, Apr 26, 2012 at 20:44, Chris Preston > wrote: >> Hello all, >> >> I had set the status to deleted for thousands of records in a particular >> queue. I have now found out that we still need them. So I went into >>the >> tickets table and updated the records that were set to deleted and put >them >> to new. I also changed the date of a tickets and set it to an earlier >date. >> >> >> >> Is this all that I needed to do or what does the system actually do >>when a >> record is set to deleted. > >RT also records Status change in Transactions table. You may want to >delete those records. > > >-- >Best regards, Ruslan. >- >No virus found in this message. >Checked by AVG - www.avg.com >Version: 2012.0.1913 / Virus Database: 2411/4969 - Release Date: 04/30/12 >
Re: [rt-users] Un deleting tickets
You spoke of transaction tables, what would be the name of the table. Why would I delete it if I want to keep the transaction, do you mean to change the status in that table also back to new or actually delete the transactions -Original Message- From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Monday, April 30, 2012 9:07 AM To: Chris Preston Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Un deleting tickets On Thu, Apr 26, 2012 at 20:44, Chris Preston wrote: > Hello all, > > I had set the status to deleted for thousands of records in a particular > queue. I have now found out that we still need them. So I went into the > tickets table and updated the records that were set to deleted and put them > to new. I also changed the date of a tickets and set it to an earlier date. > > > > Is this all that I needed to do or what does the system actually do when a > record is set to deleted. RT also records Status change in Transactions table. You may want to delete those records. -- Best regards, Ruslan. - No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.1913 / Virus Database: 2411/4969 - Release Date: 04/30/12
Re: [rt-users] Un deleting tickets
On Mon, Apr 30, 2012 at 23:48, Mike Johnson wrote: > Would this be possible?? > > Do an advanced search for status='deleted', and the date it was deleted on, > and do a bulk update on all those tickets to make them another status? > > Just a thought, but I always tend to favor doing large updates through the > tools provided... I just don't know if what I mentioned above is possible... > With a script yes, but not in the UI. RT UI does filter out deleted tickets even if you ask for them on purpose. There is a trick available to do it from a custom code. > Mike. > > > On Thu, Apr 26, 2012 at 12:44 PM, Chris Preston > wrote: >> >> Hello all, >> >> I had set the status to deleted for thousands of records in a particular >> queue. I have now found out that we still need them. So I went into the >> tickets table and updated the records that were set to deleted and put them >> to new. I also changed the date of a tickets and set it to an earlier date. >> >> >> >> Is this all that I needed to do or what does the system actually do when a >> record is set to deleted. > > > > > -- > Mike Johnson > Datatel Programmer/Analyst > Northern Ontario School of Medicine > 955 Oliver Road > Thunder Bay, ON P7B 5E1 > Phone: (807) 766-7331 > Email: mike.john...@nosm.ca -- Best regards, Ruslan.
Re: [rt-users] Un deleting tickets
Would this be possible?? Do an advanced search for status='deleted', and the date it was deleted on, and do a bulk update on all those tickets to make them another status? Just a thought, but I always tend to favor doing large updates through the tools provided... I just don't know if what I mentioned above is possible... Mike. On Thu, Apr 26, 2012 at 12:44 PM, Chris Preston < ch...@thetrafalgartravel.com> wrote: > Hello all, > > I had set the status to deleted for thousands of records in a particular > queue. I have now found out that we still need them. So I went into the > tickets table and updated the records that were set to deleted and put them > to new. I also changed the date of a tickets and set it to an earlier date. > > > ** ** > > Is this all that I needed to do or what does the system actually do when a > record is set to deleted. > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca
Re: [rt-users] Un deleting tickets
On Thu, Apr 26, 2012 at 20:44, Chris Preston wrote: > Hello all, > > I had set the status to deleted for thousands of records in a particular > queue. I have now found out that we still need them. So I went into the > tickets table and updated the records that were set to deleted and put them > to new. I also changed the date of a tickets and set it to an earlier date. > > > > Is this all that I needed to do or what does the system actually do when a > record is set to deleted. RT also records Status change in Transactions table. You may want to delete those records. -- Best regards, Ruslan.
Re: [rt-users] Un deleting tickets
On Thu, Apr 26, 2012 at 11:44:56AM -0500, Chris Preston wrote: > Hello all, > > I had set the status to deleted for thousands of records in a particular > queue. I have now found out that we still need them. So I went into the > tickets table and updated the records that were set to deleted and put them > to new. I also changed the date of a tickets and set it to an earlier date. > > > > Is this all that I needed to do or what does the system actually do when a > record is set to deleted. > Yes, that is all that happens unless you have scrips that trigger based on the deleted status. Cheers, Ken
[rt-users] Un deleting tickets
Hello all, I had set the status to deleted for thousands of records in a particular queue. I have now found out that we still need them. So I went into the tickets table and updated the records that were set to deleted and put them to new. I also changed the date of a tickets and set it to an earlier date. Is this all that I needed to do or what does the system actually do when a record is set to deleted.
