Re: [rt-users] Where is HTML code for Create.html?
On Thu, 12 Aug 2010 15:41:33 -0500 Max McGrath mmcgr...@carthage.edu wrote: Hi all - Looking to try something on my system -- let me explain. We have a knowledge base (purchased from Interspire) that have tons and tons of articles in to help our users answer their own questions. This knowledge base has something known as Active Response System (ARS). Basically a system that actively scans a text area for keywords and will dynamically show a list of articles it thinks pertains to your typing. What it requires is the following in the head section of the page: script type=text/javascriptvar akbPath = '[PATH_TO_KB]';/script script type=text/javascript src=[PATH_TO_KB]/javascript/ars.js/script link rel=stylesheet type=text/css href=[PATH_TO_KB]/templates/Classic/Styles.css And the following for the text area: textarea name=Message id=Message class=Field300 rows=8 onkeyup=ARS(this.id);/textarea div id=SearchResults/div I'm hoping I'll be able utilize this for the Describe the issue below text area in RT -- both for privileged and unprivileged people. I just can't seem to find where the HTML is held (or generated) for the Create.html page. Any suggestions? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu Hi Max The html is held in several areas You will need to copy /opt/rt3/share/html/Elements/header to /opt/rt3/local/html/Elements/ for the header section and /opt/rt3/share/html/Ticket/Create.html to /opt/rt3/local/html/Ticket for the body. hope that helps regards Garry -- Dr Garry Booth IT Services Loughborough University RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Where is HTML code for Create.html?
Hi Max The html is held in several areas You will need to copy /opt/rt3/share/html/Elements/header to /opt/rt3/local/html/Elements/ for the header section and /opt/rt3/share/html/Ticket/Create.html to /opt/rt3/local/html/Ticket for the body. Hi Max Just to add, the Header file is used by more than just Create.html. If you want your modifcations to only appear in Create.html and not in say Modify.html, change the name of the Header file in /opt/rt3/local/html/Elements to HeaderCreate (or whatever you fancy) and then modify your local Create.html so the first line of code (afer the Best Practical blurb): /Elements/Header, now reads /Elements/HeaderCreate, regards Garry RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Where is HTML code for Create.html?
Thanks Garry -
I was able to find everything I asked for!
New question:
How/where would I fit:
textarea name=Message id=Message class=Field300 rows=8
onkeyup=ARS(this.id);/textarea
div id=SearchResults/div
into the actual RT code:
tr
td colspan=6
|/lDescribe the issue below/:br /
% $m-callback( %ARGS, QueueObj = $QueueObj, CallbackName =
'BeforeMessageBox' );
% if (exists $ARGS{Content}) {
/Elements/MessageBox, Default = $ARGS{Content}, IncludeSignature = 0
% } else {
/Elements/MessageBox, QuoteTransaction = $QuoteTransaction
%}
% $m-callback( %ARGS, QueueObj = $QueueObj, CallbackName =
'AfterMessageBox' );
br /
/td
/tr
I want to keep the page exactly the same, and not mess up anything with any
database interaction -- but I'd love to have this ARS from
the knowledge base pop up!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Fri, Aug 13, 2010 at 2:48 AM, G.Booth g.bo...@lboro.ac.uk wrote:
Hi Max
The html is held in several areas
You will need to copy /opt/rt3/share/html/Elements/header to
/opt/rt3/local/html/Elements/ for the header section
and
/opt/rt3/share/html/Ticket/Create.html to /opt/rt3/local/html/Ticket for
the body.
Hi Max
Just to add, the Header file is used by more than just Create.html. If you
want your modifcations to only appear in Create.html and not in say
Modify.html, change the name of the Header file in
/opt/rt3/local/html/Elements to HeaderCreate (or whatever you fancy) and
then modify your local Create.html so the first line of code (afer the Best
Practical blurb):
/Elements/Header,
now reads
/Elements/HeaderCreate,
regards
Garry
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Where is HTML code for Create.html?
Something like this would be great for V4. Search RTFM and send
responses.
Or at least a plugin?
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Max
McGrath
Sent: Friday, August 13, 2010 8:40 AM
To: G.Booth
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Where is HTML code for Create.html?
Thanks Garry -
I was able to find everything I asked for!
New question:
How/where would I fit:
textarea name=Message id=Message class=Field300 rows=8
onkeyup=ARS(this.id http://this.id/ );/textarea
div id=SearchResults/div
into the actual RT code:
tr
td colspan=6
|/lDescribe the issue below/:br /
% $m-callback( %ARGS, QueueObj = $QueueObj, CallbackName =
'BeforeMessageBox' );
% if (exists $ARGS{Content}) {
/Elements/MessageBox, Default = $ARGS{Content}, IncludeSignature =
0
% } else {
/Elements/MessageBox, QuoteTransaction = $QuoteTransaction
%}
% $m-callback( %ARGS, QueueObj = $QueueObj, CallbackName =
'AfterMessageBox' );
br /
/td
/tr
I want to keep the page exactly the same, and not mess up anything with
any database interaction -- but I'd love to have this ARS from the
knowledge base pop up!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Fri, Aug 13, 2010 at 2:48 AM, G.Booth g.bo...@lboro.ac.uk wrote:
Hi Max
The html is held in several areas
You will need to copy /opt/rt3/share/html/Elements/header to
/opt/rt3/local/html/Elements/ for the header section
and
/opt/rt3/share/html/Ticket/Create.html to
/opt/rt3/local/html/Ticket for the body.
Hi Max
Just to add, the Header file is used by more than just Create.html. If
you want your modifcations to only appear in Create.html and not in say
Modify.html, change the name of the Header file in
/opt/rt3/local/html/Elements to HeaderCreate (or whatever you fancy) and
then modify your local Create.html so the first line of code (afer the
Best Practical blurb):
/Elements/Header,
now reads
/Elements/HeaderCreate,
regards
Garry
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RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Where is HTML code for Create.html?
Hi Max you'll have to bear with me, as Im not familiar with the ARS program so Im trying to visualize what you're trying to do in my head :-[ I assume you just want the textarea to appear on the Create.html page below the message box. Two ways spring to ming from the code snippet you sent 1) use the callback % $m-callback( %ARGS, QueueObj = $QueueObj, CallbackName = 'AfterMessageBox' ); stick you code in that and off you go else 2) stick it below/above (your choice) /table / /Elements/Submit, Label = loc(Create) This will position the textarea, but Im not sure if it'll populate on the fly happily, you'll have to call the .js file somehow (via onchange as a guess). You may need to go down the ajax route for that. Ive something vaguely similar to this using ajax (not quite perfect as it wrecks the ability to add more than one attachments to the initial create :-\), that ill send if the above doesnt do what you want. regards Garry RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Where is HTML code for Create.html?
Hi all - Looking to try something on my system -- let me explain. We have a knowledge base (purchased from Interspire) that have tons and tons of articles in to help our users answer their own questions. This knowledge base has something known as Active Response System (ARS). Basically a system that actively scans a text area for keywords and will dynamically show a list of articles it thinks pertains to your typing. What it requires is the following in the head section of the page: script type=text/javascriptvar akbPath = '[PATH_TO_KB]';/script script type=text/javascript src=[PATH_TO_KB]/javascript/ars.js/script link rel=stylesheet type=text/css href=[PATH_TO_KB]/templates/Classic/Styles.css And the following for the text area: textarea name=Message id=Message class=Field300 rows=8 onkeyup=ARS(this.id);/textarea div id=SearchResults/div I'm hoping I'll be able utilize this for the Describe the issue below text area in RT -- both for privileged and unprivileged people. I just can't seem to find where the HTML is held (or generated) for the Create.html page. Any suggestions? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
