[rt-users] wiki update request: QuickResolveandQuickReject (for rt4)
Hi All, We had a flawless upgrade from 3.8.8 to 4.0.1 this week (thanks to BestPractial and the Debian package maintainers). Some of our users have requested the QuickResolveandQuickReject addition: http://requesttracker.wikia.com/wiki/QuickResolveandQuickReject Has anyone sorted out what needs to change to make this work with rt4? Ben -- PGP (318B6A97): 3F23 EBC8 B73E 92B7 0A67 705A 8219 DCF0 318B 6A97 signature.asc Description: Digital signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] wiki update request: QuickResolveandQuickReject (for rt4)
On Fri, Aug 05, 2011 at 11:33:12AM -0700, Ben Poliakoff wrote: Hi All, We had a flawless upgrade from 3.8.8 to 4.0.1 this week (thanks to BestPractial and the Debian package maintainers). Some of our users have requested the QuickResolveandQuickReject addition: http://requesttracker.wikia.com/wiki/QuickResolveandQuickReject Has anyone sorted out what needs to change to make this work with rt4? You can do both of those with the included Lifecycles functionality. Read about it in RT_Config.pm and copy your lifecycles over to RT_SiteConfig.pm to add the new transitions -kevin pgp4CIiyPsabx.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] wiki update request: QuickResolveandQuickReject (for rt4)
* Kevin Falcone falc...@bestpractical.com [20110805 11:47]:
On Fri, Aug 05, 2011 at 11:33:12AM -0700, Ben Poliakoff wrote:
Hi All,
We had a flawless upgrade from 3.8.8 to 4.0.1 this week (thanks to
BestPractial and the Debian package maintainers).
Some of our users have requested the QuickResolveandQuickReject
addition:
http://requesttracker.wikia.com/wiki/QuickResolveandQuickReject
Has anyone sorted out what needs to change to make this work with rt4?
You can do both of those with the included Lifecycles functionality.
Read about it in RT_Config.pm and copy your lifecycles over to
RT_SiteConfig.pm to add the new transitions
Hmm. I've read about it, and I've copied over the default %Lifecycles
into RT_SiteConfig.pm, adding this action to default:
'open - resolved' = { label = 'Quick Resolve' },
...right below the default Resolve action, and restarted apache (using
mod_perl), but I don't see a new Quick Resolve item in the action menu
in the web ui.
Obviously I'm missing something.
Ben
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Re: [rt-users] wiki update request: QuickResolveandQuickReject (for rt4)
On Fri, Aug 05, 2011 at 12:30:49PM -0700, Ben Poliakoff wrote:
* Kevin Falcone falc...@bestpractical.com [20110805 11:47]:
On Fri, Aug 05, 2011 at 11:33:12AM -0700, Ben Poliakoff wrote:
Hi All,
We had a flawless upgrade from 3.8.8 to 4.0.1 this week (thanks to
BestPractial and the Debian package maintainers).
Some of our users have requested the QuickResolveandQuickReject
addition:
http://requesttracker.wikia.com/wiki/QuickResolveandQuickReject
Has anyone sorted out what needs to change to make this work with rt4?
You can do both of those with the included Lifecycles functionality.
Read about it in RT_Config.pm and copy your lifecycles over to
RT_SiteConfig.pm to add the new transitions
Hmm. I've read about it, and I've copied over the default %Lifecycles
into RT_SiteConfig.pm, adding this action to default:
'open - resolved' = { label = 'Quick Resolve' },
...right below the default Resolve action, and restarted apache (using
mod_perl), but I don't see a new Quick Resolve item in the action menu
in the web ui.
Obviously I'm missing something.
Is the ticket you're testing new or open?
-kevin
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Re: [rt-users] wiki update request: QuickResolveandQuickReject (for rt4)
* Kevin Falcone falc...@bestpractical.com [20110805 12:41]:
On Fri, Aug 05, 2011 at 12:30:49PM -0700, Ben Poliakoff wrote:
* Kevin Falcone falc...@bestpractical.com [20110805 11:47]:
On Fri, Aug 05, 2011 at 11:33:12AM -0700, Ben Poliakoff wrote:
Hi All,
We had a flawless upgrade from 3.8.8 to 4.0.1 this week (thanks to
BestPractial and the Debian package maintainers).
Some of our users have requested the QuickResolveandQuickReject
addition:
http://requesttracker.wikia.com/wiki/QuickResolveandQuickReject
Has anyone sorted out what needs to change to make this work with rt4?
You can do both of those with the included Lifecycles functionality.
Read about it in RT_Config.pm and copy your lifecycles over to
RT_SiteConfig.pm to add the new transitions
Hmm. I've read about it, and I've copied over the default %Lifecycles
into RT_SiteConfig.pm, adding this action to default:
'open - resolved' = { label = 'Quick Resolve' },
...right below the default Resolve action, and restarted apache (using
mod_perl), but I don't see a new Quick Resolve item in the action menu
in the web ui.
Obviously I'm missing something.
Is the ticket you're testing new or open?
I appreciate your spotting what should have been obvious to me: the
ticket status was new, so consequently the Quick Resolve action wasn't
in the menu. Once the status was set to open Quick Resolve was
available and worked as it should. I'll update the wiki page to reflect
this.
Thanks much for your help,
Ben
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Re: [rt-users] wiki update request: QuickResolveandQuickReject (for rt4)
On Fri, Aug 05, 2011 at 01:03:33PM -0700, Ben Poliakoff wrote:
* Kevin Falcone falc...@bestpractical.com [20110805 12:41]:
On Fri, Aug 05, 2011 at 12:30:49PM -0700, Ben Poliakoff wrote:
* Kevin Falcone falc...@bestpractical.com [20110805 11:47]:
On Fri, Aug 05, 2011 at 11:33:12AM -0700, Ben Poliakoff wrote:
Hi All,
We had a flawless upgrade from 3.8.8 to 4.0.1 this week (thanks to
BestPractial and the Debian package maintainers).
Some of our users have requested the QuickResolveandQuickReject
addition:
http://requesttracker.wikia.com/wiki/QuickResolveandQuickReject
Has anyone sorted out what needs to change to make this work with rt4?
You can do both of those with the included Lifecycles functionality.
Read about it in RT_Config.pm and copy your lifecycles over to
RT_SiteConfig.pm to add the new transitions
Hmm. I've read about it, and I've copied over the default %Lifecycles
into RT_SiteConfig.pm, adding this action to default:
'open - resolved' = { label = 'Quick Resolve' },
...right below the default Resolve action, and restarted apache (using
mod_perl), but I don't see a new Quick Resolve item in the action menu
in the web ui.
Obviously I'm missing something.
Is the ticket you're testing new or open?
I appreciate your spotting what should have been obvious to me: the
ticket status was new, so consequently the Quick Resolve action wasn't
in the menu. Once the status was set to open Quick Resolve was
available and worked as it should. I'll update the wiki page to reflect
this.
It's obvious because I made the same error while deploying the feature
on http://issues.bestpractical.com
Thanks for updating the wiki
-kevin
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