Re: [rt-users] Can you set default values on page load, so you can see them in a new ticket?
Just to follow up - I looked at the rendered pages html source and tried using the ID for the field as the querystring parameter I wanted to set. It works, but as Kevin said the ID is interesting. For custom fields you will be looking for something like this: Object-RT::Ticket--CustomField-3-Values On Tue, Nov 8, 2011 at 8:09 PM, Jim Lesinski jim.lesin...@gmail.com wrote: Thanks Kevin. What do you mean by interesting? Can you provide an example of the format or where I can find the values I should use? Thanks, Jim Lesinski On Nov 8, 2011, at 7:11 PM, Kevin Falcone falc...@bestpractical.com wrote: On Tue, Nov 08, 2011 at 04:55:13PM -0500, Jim Lesinski wrote: It looks like RT-Extension-QuickCalls can set some values using querystring parameters, but that doesn't seem to be working for custom fields. Is it even possible to set values for custom fields using querystring params? If you can, I may be able to use that. You should be able to set Custom Fields with query string params, just be aware that the field names it uses are interesting. -kevin On Tue, Nov 8, 2011 at 3:17 PM, Kevin Falcone [1] falc...@bestpractical.com wrote: On Tue, Nov 08, 2011 at 03:11:45PM -0500, Jim Lesinski wrote: I understand how to set up default values for a field using a custom scrip. However, it seems a bit odd to me to load a ticket with no value, and then set it only if the person opening a ticket doesn't select a value. I'd like to set the value in the UI for a new ticket, so that it is clear to the person opening a ticket that the value has already been set. Does anyone know of a way to set the default values so that they are visible when the page actually loads for a new ticket? I understand that it may not be possible with a scrip, but I appreciate your suggestions. RT-Extension-QuickCalls gives you a series of quick pre-filled ticket Create links on your homepage. This and may give you some ideas on how to do it. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain � November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Can you set default values on page load, so you can see them in a new ticket?
JavaScript's 'onPageLoad' is the first thing that comes to my mind, although I don't know right off hand how you could incorporate it with the RT API in Mason. I am sure there is a way to set it with javascript or another language for when the ticket page initially loads. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jim Lesinski Sent: Tuesday, November 08, 2011 2:12 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Can you set default values on page load,so you can see them in a new ticket? Hello, I understand how to set up default values for a field using a custom scrip. However, it seems a bit odd to me to load a ticket with no value, and then set it only if the person opening a ticket doesn't select a value. I'd like to set the value in the UI for a new ticket, so that it is clear to the person opening a ticket that the value has already been set. Does anyone know of a way to set the default values so that they are visible when the page actually loads for a new ticket? I understand that it may not be possible with a scrip, but I appreciate your suggestions. Thanks, Jim RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Can you set default values on page load, so you can see them in a new ticket?
On Tue, Nov 08, 2011 at 03:11:45PM -0500, Jim Lesinski wrote: I understand how to set up default values for a field using a custom scrip. However, it seems a bit odd to me to load a ticket with no value, and then set it only if the person opening a ticket doesn't select a value. I'd like to set the value in the UI for a new ticket, so that it is clear to the person opening a ticket that the value has already been set. Does anyone know of a way to set the default values so that they are visible when the page actually loads for a new ticket? I understand that it may not be possible with a scrip, but I appreciate your suggestions. RT-Extension-QuickCalls gives you a series of quick pre-filled ticket Create links on your homepage. This and may give you some ideas on how to do it. -kevin pgpN3lGc9E2gb.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Can you set default values on page load, so you can see them in a new ticket?
It looks like RT-Extension-QuickCalls can set some values using querystring parameters, but that doesn't seem to be working for custom fields. Is it even possible to set values for custom fields using querystring params? If you can, I may be able to use that. On Tue, Nov 8, 2011 at 3:17 PM, Kevin Falcone falc...@bestpractical.comwrote: On Tue, Nov 08, 2011 at 03:11:45PM -0500, Jim Lesinski wrote: I understand how to set up default values for a field using a custom scrip. However, it seems a bit odd to me to load a ticket with no value, and then set it only if the person opening a ticket doesn't select a value. I'd like to set the value in the UI for a new ticket, so that it is clear to the person opening a ticket that the value has already been set. Does anyone know of a way to set the default values so that they are visible when the page actually loads for a new ticket? I understand that it may not be possible with a scrip, but I appreciate your suggestions. RT-Extension-QuickCalls gives you a series of quick pre-filled ticket Create links on your homepage. This and may give you some ideas on how to do it. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain — November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Can you set default values on page load, so you can see them in a new ticket?
On Tue, Nov 08, 2011 at 04:55:13PM -0500, Jim Lesinski wrote: It looks like RT-Extension-QuickCalls can set some values using querystring parameters, but that doesn't seem to be working for custom fields. Is it even possible to set values for custom fields using querystring params? If you can, I may be able to use that. You should be able to set Custom Fields with query string params, just be aware that the field names it uses are interesting. -kevin On Tue, Nov 8, 2011 at 3:17 PM, Kevin Falcone [1]falc...@bestpractical.com wrote: On Tue, Nov 08, 2011 at 03:11:45PM -0500, Jim Lesinski wrote: I understand how to set up default values for a field using a custom scrip. However, it seems a bit odd to me to load a ticket with no value, and then set it only if the person opening a ticket doesn't select a value. I'd like to set the value in the UI for a new ticket, so that it is clear to the person opening a ticket that the value has already been set. Does anyone know of a way to set the default values so that they are visible when the page actually loads for a new ticket? I understand that it may not be possible with a scrip, but I appreciate your suggestions. RT-Extension-QuickCalls gives you a series of quick pre-filled ticket Create links on your homepage. This and may give you some ideas on how to do it. pgpzyTfBfZLLk.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Can you set default values on page load, so you can see them in a new ticket?
Thanks Kevin. What do you mean by interesting? Can you provide an example of the format or where I can find the values I should use? Thanks, Jim Lesinski On Nov 8, 2011, at 7:11 PM, Kevin Falcone falc...@bestpractical.com wrote: On Tue, Nov 08, 2011 at 04:55:13PM -0500, Jim Lesinski wrote: It looks like RT-Extension-QuickCalls can set some values using querystring parameters, but that doesn't seem to be working for custom fields. Is it even possible to set values for custom fields using querystring params? If you can, I may be able to use that. You should be able to set Custom Fields with query string params, just be aware that the field names it uses are interesting. -kevin On Tue, Nov 8, 2011 at 3:17 PM, Kevin Falcone [1]falc...@bestpractical.com wrote: On Tue, Nov 08, 2011 at 03:11:45PM -0500, Jim Lesinski wrote: I understand how to set up default values for a field using a custom scrip. However, it seems a bit odd to me to load a ticket with no value, and then set it only if the person opening a ticket doesn't select a value. I'd like to set the value in the UI for a new ticket, so that it is clear to the person opening a ticket that the value has already been set. Does anyone know of a way to set the default values so that they are visible when the page actually loads for a new ticket? I understand that it may not be possible with a scrip, but I appreciate your suggestions. RT-Extension-QuickCalls gives you a series of quick pre-filled ticket Create links on your homepage. This and may give you some ideas on how to do it. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain � November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
