Re: [rt-users] Exporting tickets for management viewing
Tyler, Have you thought of using SQL against the DataBase to create a report or file? We have found RT Query to be incomplete for getting some data, but that data is available with SQL. Is that something you considered? Kenn LBNL On 1/5/2010 2:35 AM, Raed El-Hames wrote: I might be wrong , but the forward function will only forward a particular reply or comment .. As I understand it what you need is a report on a ticket(s) including ticket status etc, if this is the case, there is nothing to do this within RT by default; however its fairly easy to do in a perl script using the RT api. I have done few of those in the past if you need to, I can dig one up and mail you. Regards; Roy Tyler Hall wrote: William - I am assuming that you want the contents of the replies and comments to go to the men upstairs. You are correct. I'll upgrade and see if that will meet my needs. Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Exporting tickets for management viewing
I might be wrong , but the forward function will only forward a particular reply or comment .. As I understand it what you need is a report on a ticket(s) including ticket status etc, if this is the case, there is nothing to do this within RT by default; however its fairly easy to do in a perl script using the RT api. I have done few of those in the past if you need to, I can dig one up and mail you. Regards; Roy Tyler Hall wrote: William - I am assuming that you want the contents of the replies and comments to go to the men upstairs. You are correct. I'll upgrade and see if that will meet my needs. Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Exporting tickets for management viewing
On Tue, Jan 05, 2010 at 10:35:42AM +, Raed El-Hames wrote: I might be wrong , but the forward function will only forward a particular reply or comment .. Newer versions of RT include a forward that applies to the whole ticket. -kevin As I understand it what you need is a report on a ticket(s) including ticket status etc, if this is the case, there is nothing to do this within RT by default; however its fairly easy to do in a perl script using the RT api. I have done few of those in the past if you need to, I can dig one up and mail you. Regards; Roy Tyler Hall wrote: William - I am assuming that you want the contents of the replies and comments to go to the men upstairs. You are correct. I'll upgrade and see if that will meet my needs. Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com pgpZM17QkJlBe.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Exporting tickets for management viewing
Hi Tyler, What version of rt are you using? Thanks, Bill On Mon, Jan 4, 2010 at 12:48 PM, Tyler Hall ty...@tylerhall.net wrote: Some kind of readable text. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Exporting tickets for management viewing
3.8.2 On Mon, Jan 4, 2010 at 1:57 PM, William Graboyes william.grabo...@theportalgrp.com wrote: Hi Tyler, What version of rt are you using? Thanks, Bill On Mon, Jan 4, 2010 at 12:48 PM, Tyler Hall ty...@tylerhall.net wrote: Some kind of readable text. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Exporting tickets for management viewing
Tyler, The easiest thing I could think of is to upgrade to 3.8.6 and use the forward ticket feature included there. I am assuming that you want the contents of the replies and comments to go to the men upstairs. Unless I missed something. Thanks, Bill On Mon, Jan 4, 2010 at 12:59 PM, Tyler Hall ty...@tylerhall.net wrote: 3.8.2 On Mon, Jan 4, 2010 at 1:57 PM, William Graboyes william.grabo...@theportalgrp.com wrote: Hi Tyler, What version of rt are you using? Thanks, Bill On Mon, Jan 4, 2010 at 12:48 PM, Tyler Hall ty...@tylerhall.net wrote: Some kind of readable text. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Exporting tickets for management viewing
William - I am assuming that you want the contents of the replies and comments to go to the men upstairs. You are correct. I'll upgrade and see if that will meet my needs. Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
