Re: [rt-users] Basic Comprehension Question RT:Extension::QueueWizard
Okay i'm done on my own In case someone cares Edit the /opt/rt3/share/html/QueueWizard/Admin/index.html File: Replace all _owners entrys for your own admin group ( for example: _admins) Replace all _support entrys for your own user group (for example: _user ) best regards john s. -- View this message in context: http://old.nabble.com/-solved-RT-Extension-QueueWizard%3AChange-the-the-predefined-User-Groups-tp31152632p31236045.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] Dashboard not sent ?
Hi, i have my RT3.8.8 running correctly on a Mandriva 10 machine, with mail sent through smtp working on tickets updates with scrips. I have subscribed to a dashboard who is using a saved search (with visible results), But i never receive the email. whenever i change my subscription settings, i have the result yellow box showing something like "Contenu changé(e) de 'BQcDCRcACVJlY2lwaWVudBcFZGFpbHkJRnJlcXVlbmN5FwI2NwtEYXNoYm9h cmRJZBcBMQNEb20XBTEyOjAwBEhvdXIXAjIwBFJvd3MXATEDRm93CIAH Q291bnRlchcGTW9uZGF5A0Rvdw== ' à "BQcDCRcFZGFpbHkJRnJlcXVlbmN5FwAJUmVjaXBpZW50FwI2NwtEYXNoYm9h cmRJZBcFMTQ6MDAESG91chcBMQNEb20XATAEUm93cxcBMQNGb3cIgAdD b3VudGVyFwZNb25kYXkDRG93 " Something i'm not sure is really correct.. i tried both leaving the "To:" field empty tu use my default adress mentioned, and filling it again with my email adress. None of them worked. and nothing is showing in RT (debug mode) or sendmail logs... can anyone give me a hint ? Raphaël # " Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés." ** " This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system." #
[rt-users] Allow complete Domain access to RT
Hey all, just a little question before the weekend: Does RT support the possibility to grant everyone sending email from a specific domain (e.g. *@example.org) the right to post to a specific queue? In my opinion this could be a minor security risk using forged sender addresses. Btw, can you think of, or have in place any other protection mechanisms to prevent acceptance of forged sender addresses? greetings, l.r.
Re: [rt-users] Dashboard not sent ?
Hi Raphael did you add something like 0 * * * * /opt/rt3/sbin/rt-email-dashboards in a crontab ? Gerard On 2011-03-25 10:17, Raphaël MOUNEYRES wrote: Hi, i have my RT3.8.8 running correctly on a Mandriva 10 machine, with mail sent through smtp working on tickets updates with scrips. I have subscribed to a dashboard who is using a saved search (with visible results), But i never receive the email. whenever i change my subscription settings, i have the result yellow box showing something like /"Contenu changé(e) de 'BQcDCRcACVJlY2lwaWVudBcFZGFpbHkJRnJlcXVlbmN5FwI2NwtEYXNoYm9h cmRJZBcBMQNEb20XBTEyOjAwBEhvdXIXAjIwBFJvd3MXATEDRm93CIAH Q291bnRlchcGTW9uZGF5A0Rvdw== ' à "BQcDCRcFZGFpbHkJRnJlcXVlbmN5FwAJUmVjaXBpZW50FwI2NwtEYXNoYm9h cmRJZBcFMTQ6MDAESG91chcBMQNEb20XATAEUm93cxcBMQNGb3cIgAdD b3VudGVyFwZNb25kYXkDRG93 "/ Something i'm not sure is really correct.. i tried both leaving the "To:" field empty tu use my default adress mentioned, and filling it again with my email adress. None of them worked. and nothing is showing in RT (debug mode) or sendmail logs... can anyone give me a hint ? Raphaël
[rt-users] RT-formtools extension
Hello all Is it possible to use the Rt-Formtools extension which is dumped on github ? or hasn't reached this version a stadium for normal use best regards john s. -- View this message in context: http://old.nabble.com/RT-formtools-extension-tp31237285p31237285.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] RT-formtools extension
On Fri, Mar 25, 2011 at 05:10:55AM -0700, john s. wrote: > Is it possible to use the Rt-Formtools extension which is dumped on github ? > or hasn't reached this version a stadium for normal use It wasn't "dumped" on github, and is in use at multiple sites. -kevin pgpp05oTPnoHk.pgp Description: PGP signature
Re: [rt-users] Dashboard not sent ? > Resolved
Thanks Gerard that works ! I skipped the step in the README when installing the sytem as it wasn't needed as a start. Thought i couldn't find revelant help in the mail archives until i added the "cron" keyword following your email. And the results are displayed corectly within Lotus Notes. Raphael -- Hi Raphael did you add something like 0 * * * * /opt/rt3/sbin/rt-email-dashboards in a crontab ? Gerard On 2011-03-25 10:17, Rapha?l MOUNEYRES wrote: > > Hi, > > i have my RT3.8.8 running correctly on a Mandriva 10 machine, with > mail sent through smtp working on tickets updates with scrips. > > I have subscribed to a dashboard who is using a saved search (with > visible results), But i never receive the email. > > whenever i change my subscription settings, i have the result yellow > box showing something like > /"Contenu chang?(e) de > 'BQcDCRcACVJlY2lwaWVudBcFZGFpbHkJRnJlcXVlbmN5FwI2NwtEYXNoYm9h > cmRJZBcBMQNEb20XBTEyOjAwBEhvdXIXAjIwBFJvd3MXATEDRm93CIAH > Q291bnRlchcGTW9uZGF5A0Rvdw== ' ? > "BQcDCRcFZGFpbHkJRnJlcXVlbmN5FwAJUmVjaXBpZW50FwI2NwtEYXNoYm9h > cmRJZBcFMTQ6MDAESG91chcBMQNEb20XATAEUm93cxcBMQNGb3cIgAdD > b3VudGVyFwZNb25kYXkDRG93 "/ > > Something i'm not sure is really correct.. > > i tried both leaving the "To:" field empty tu use my default adress > mentioned, and filling it again with my email adress. None of them > worked. > > and nothing is showing in RT (debug mode) or sendmail logs... can > anyone give me a hint ? > > Rapha?l # " Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés." ** " This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system." #
Re: [rt-users] Allow complete Domain access to RT
(11/03/25 6:32), Lars Reimann wrote: Hey all, just a little question before the weekend: Does RT support the possibility to grant everyone sending email from a specific domain (e.g. *@example.org) the right to post to a specific queue? Yes, using trivial mail filtering. In my opinion this could be a minor security risk using forged sender addresses. Btw, can you think of, or have in place any other protection mechanisms to prevent acceptance of forged sender addresses? RT supports GnuPG pretty well. perldoc lib/RT/Crypt/GnuPG.pm has a lot of information about it. greetings, l.r.
Re: [rt-users] Subscription of Dashboard and Outlook
I know all about Outlook's crappy HTML support, and I hate it as much as anyone. Part of my job is to make templates for various HTML e-mail newsletters that have to display well in all e-mail clients. It sucks, but it's the way it is. The unfortunate fact of the matter is that Outlook's user base is large enough to not ignore, and with other e-mail clients that are increasing market share - like Gmail - that throw away all your header styles, I think it would be well worth it to create a dashboard e-mail that is formatted well for all e-mail clients. I love RT and really want it to be the best option out there for what it does, I think the dashboard subscription is an awesome feature and really feel that it can be fixed to work happily in all the e-mail clients. On Mar 24, 2011, at 2:39 PM, rt-users-requ...@lists.bestpractical.com wrote: > The email is the same regardless of what mail client you're using. We > inline everything (CSS and images) for you, otherwise you might have to > teach your mail client how to authenticate against your RT server and > that would be a pain in the neck. > > The real problem is that Outlook's rendering engine can't handle the > complicated HTML and CSS that we use for search results. This is why it > gives you a link to view the page in a browser. > > Shawn -- Jon Baker Systems Administrator Church on the Move 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656 CONFIDENTIALITY NOTICE: This transmission may be confidential and subject to legal privilege. If you are not the intended recipient of this message, you may not review, disclose, print, copy or disseminate this information. If you have received this in error, please reply and notify the sender (only) and delete the message. Unauthorized interception of this e-mail is a violation of federal criminal law.
[rt-users] Dashboard email language
Another issue is that the field in the received mail are in english, although my RT interface is in french. Is there an option somewhere to force RT using the french equivalent words in the email ? Raphael -- Hi Raphael did you add something like 0 * * * * /opt/rt3/sbin/rt-email-dashboards in a crontab ? Gerard On 2011-03-25 10:17, Rapha?l MOUNEYRES wrote: > > Hi, > > i have my RT3.8.8 running correctly on a Mandriva 10 machine, with > mail sent through smtp working on tickets updates with scrips. > > I have subscribed to a dashboard who is using a saved search (with > visible results), But i never receive the email. > > whenever i change my subscription settings, i have the result yellow > box showing something like > /"Contenu chang?(e) de > 'BQcDCRcACVJlY2lwaWVudBcFZGFpbHkJRnJlcXVlbmN5FwI2NwtEYXNoYm9h > cmRJZBcBMQNEb20XBTEyOjAwBEhvdXIXAjIwBFJvd3MXATEDRm93CIAH > Q291bnRlchcGTW9uZGF5A0Rvdw== ' ? > "BQcDCRcFZGFpbHkJRnJlcXVlbmN5FwAJUmVjaXBpZW50FwI2NwtEYXNoYm9h > cmRJZBcFMTQ6MDAESG91chcBMQNEb20XATAEUm93cxcBMQNGb3cIgAdD > b3VudGVyFwZNb25kYXkDRG93 "/ > > Something i'm not sure is really correct.. > > i tried both leaving the "To:" field empty tu use my default adress > mentioned, and filling it again with my email adress. None of them > worked. > > and nothing is showing in RT (debug mode) or sendmail logs... can > anyone give me a hint ? > > Rapha?l # " Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés." ** " This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system." #
Re: [rt-users] Dashboard email language
(11/03/25 9:47), Raphaël MOUNEYRES wrote: Another issue is that the field in the received mail are in english, although my RT interface is in french. Is there an option somewhere to force RT using the french equivalent words in the email ? This should already be happening. The dashboards I get are properly localized into japanese. I'll add some tests to make sure this continues to work. Hmm. Which version of RT? Shawn Raphael -- Hi Raphael did you add something like 0 * * * * /opt/rt3/sbin/rt-email-dashboards in a crontab ? Gerard On 2011-03-25 10:17, Rapha?l MOUNEYRES wrote: > > Hi, > > i have my RT3.8.8 running correctly on a Mandriva 10 machine, with > mail sent through smtp working on tickets updates with scrips. > > I have subscribed to a dashboard who is using a saved search (with > visible results), But i never receive the email. > > whenever i change my subscription settings, i have the result yellow > box showing something like > /"Contenu chang?(e) de > 'BQcDCRcACVJlY2lwaWVudBcFZGFpbHkJRnJlcXVlbmN5FwI2NwtEYXNoYm9h > cmRJZBcBMQNEb20XBTEyOjAwBEhvdXIXAjIwBFJvd3MXATEDRm93CIAH > Q291bnRlchcGTW9uZGF5A0Rvdw== ' ? > "BQcDCRcFZGFpbHkJRnJlcXVlbmN5FwAJUmVjaXBpZW50FwI2NwtEYXNoYm9h > cmRJZBcFMTQ6MDAESG91chcBMQNEb20XATAEUm93cxcBMQNGb3cIgAdD > b3VudGVyFwZNb25kYXkDRG93 "/ > > Something i'm not sure is really correct.. > > i tried both leaving the "To:" field empty tu use my default adress > mentioned, and filling it again with my email adress. None of them > worked. > > and nothing is showing in RT (debug mode) or sendmail logs... can > anyone give me a hint ? > > Rapha?l # " Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés." ** " This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system." #
Re: [rt-users] Dashboard email language
Is your language set to French in your preferences ? Otherwise it is the browser which tells RT which language you prefer which could explain the difference between browser and emails. Gerard On 2011-03-25 14:51, Shawn M Moore wrote: (11/03/25 9:47), Raphaël MOUNEYRES wrote: Another issue is that the field in the received mail are in english, although my RT interface is in french. Is there an option somewhere to force RT using the french equivalent words in the email ? This should already be happening. The dashboards I get are properly localized into japanese. I'll add some tests to make sure this continues to work. Hmm. Which version of RT? Shawn Raphael -- Hi Raphael did you add something like 0 * * * * /opt/rt3/sbin/rt-email-dashboards in a crontab ? Gerard On 2011-03-25 10:17, Rapha?l MOUNEYRES wrote: > > Hi, > > i have my RT3.8.8 running correctly on a Mandriva 10 machine, with > mail sent through smtp working on tickets updates with scrips. > > I have subscribed to a dashboard who is using a saved search (with > visible results), But i never receive the email. > > whenever i change my subscription settings, i have the result yellow > box showing something like > /"Contenu chang?(e) de > 'BQcDCRcACVJlY2lwaWVudBcFZGFpbHkJRnJlcXVlbmN5FwI2NwtEYXNoYm9h > cmRJZBcBMQNEb20XBTEyOjAwBEhvdXIXAjIwBFJvd3MXATEDRm93CIAH > Q291bnRlchcGTW9uZGF5A0Rvdw== ' ? > "BQcDCRcFZGFpbHkJRnJlcXVlbmN5FwAJUmVjaXBpZW50FwI2NwtEYXNoYm9h > cmRJZBcFMTQ6MDAESG91chcBMQNEb20XATAEUm93cxcBMQNGb3cIgAdD > b3VudGVyFwZNb25kYXkDRG93 "/ > > Something i'm not sure is really correct.. > > i tried both leaving the "To:" field empty tu use my default adress > mentioned, and filling it again with my email adress. None of them > worked. > > and nothing is showing in RT (debug mode) or sendmail logs... can > anyone give me a hint ? > > Rapha?l
Re: [rt-users] RT-3.8.8 Pg Ubuntu 10.10 amd64 - seeing login prompt at each page
> Thanks for the tip. I took the following steps, to no effect. Can you suggest > anything else I might look for? You need to check if your browser is sending a cookie to RT and RT is refusing/ignoring it or if your browser isn't sending the cookie. Wireshark is probably your friend. Also, the RT_SITE is for test_it which is tied to your rtname and your port number, so if any of that changes (or if there is any proxying happening) you may run into interesting problems. Another common point is that setting $WebDomain is preferable to setting $WebBaseURL, but it should all work out. You can confirm that by looking in Configuration -> Tools -> System Configuration Also, you provided 50-debconf, but did you rerun the RT_SiteConfig generation tool to update RT_SiteConfig.pm with your changes? -kevin > - remove all cookies, there were 2. > - change configuration to 1.2.3.4 everywhere, restart apache. > - sudo -u postgres psql -d rtdb -c "delete from sessions;" 73 rows. > - browse to http://1.2.3.4/rt, login, check cookie, one created > each link-login cycle, below: > > > rtdb=# select id, lastupdated from sessions; > id | lastupdated > +- > (0 rows) > > login, click link, login, > rtdb=# select id, lastupdated from sessions; > id|lastupdated > --+ > 177274163d2d9e5c63d9206e59be8e7a | 2011-03-24 22:39:02.782436 > 2ae80cdb59debb85a8bd5e1586f94be1 | 2011-03-24 22:39:12.454886 > 96ec379e94a5aefa5ce9d6c2359ff8a3 | 2011-03-24 22:39:21.660138 > (3 rows) > > Cookie > > http://1.2.3.4/rt/ > 1 cookie > Name RT_SID_test_it.80 > Value 96ec379e94a5aefa5ce9d6c2359ff8a3 > Host 10.132.3.17 > Path /rt > SecureNo > Expires At End Of Session > > --- > > $ sudo cat /etc/request-tracker3.8/RT_SiteConfig.d/50-debconf > # THE BASICS: > > Set($rtname, 'test_it'); > Set($Organization, 'rt.acme.com'); > > Set($CorrespondAddress , 'r...@server1.acme.com'); > Set($CommentAddress , 'rt-comm...@server1.acme.com'); > > # THE WEBSERVER: > > Set($WebPath , "/rt"); > #Set($WebBaseURL , "http://server1.acme.com";); > Set($WebBaseURL , "http://1.2.3.4";); > > --- > > $ tail -n 1 /etc/apache2/apache2.conf > ServerName tickets > > > > $ tail -n 5 /etc/apache2/sites-available/default > > Include /etc/request-tracker3.8/apache2-modperl2.conf > RedirectMatch ^/$ /rt > > > pgp7Me4TLqGAb.pgp Description: PGP signature
[rt-users] Missing "actions menu" on Ticket display page after 3.8.9 upgrade
Just did an upgrade from version 3.8.8 to 3.8.9 today in our development environment. After an apache service restart, RT came up with no problems. When I display a ticket I am missing the actions-menu (Reply, Comment, Steal, etc...) and I am also missing the page-menu (Display, History, Basics, Dates, People, Links, Reminders, Jumbo) along the top of the ticket. When looking that the rendered HTML source, the page-navigation div is totally empty (no children). I assume this a missing acl or something in the DB that is preventing the menu from being rendered, but I am at a loss. Has anyone else experienced this problem?
Re: [rt-users] MySQL to PostgreSQL for RT
On Thu, Mar 24, 2011 at 03:10:16PM -0700, Simon Gao wrote: > Hi, > > Have anyone successfully migrated RT database from MySQL to PostgreSQL? me. lng time ago. Best regards, depesz -- The best thing about modern society is how easy it is to avoid contact with it. http://depesz.com/
Re: [rt-users] Missing "actions menu" on Ticket display page after 3.8.9 upgrade
On Fri, Mar 25, 2011 at 10:54:41AM -0400, JP White wrote: >Just did an upgrade from version 3.8.8 to 3.8.9 today in our development > environment. After an >apache service restart, RT came up with no problems. >When I display a ticket I am missing the actions-menu (Reply, Comment, > Steal, etc...) and I am >also missing the page-menu (Display, History, Basics, Dates, People, > Links, Reminders, Jumbo) >along the top of the ticket. When looking that the rendered HTML source, > the page-navigation >div is totally empty (no children). >I assume this a missing acl or something in the DB that is preventing the > menu from being >rendered, but I am at a loss. Has anyone else experienced this problem? That is unlikely to be ACL related. We only ACL control individual elements. It sounds a lot more like a misbehaved local extension. -kevin pgpZq36ucwlaq.pgp Description: PGP signature
Re: [rt-users] Missing "actions menu" on Ticket display page after 3.8.9 upgrade
On 25 Mar 2011 11:17, Kevin Falcone wrote: > On Fri, Mar 25, 2011 at 10:54:41AM -0400, JP White wrote: >>Just did an upgrade from version 3.8.8 to 3.8.9 today in our development >> environment. After an >>apache service restart, RT came up with no problems. >>When I display a ticket I am missing the actions-menu (Reply, Comment, >> Steal, etc...) and I am >>also missing the page-menu (Display, History, Basics, Dates, People, >> Links, Reminders, Jumbo) >>along the top of the ticket. When looking that the rendered HTML source, >> the page-navigation >>div is totally empty (no children). >>I assume this a missing acl or something in the DB that is preventing the >> menu from being >>rendered, but I am at a loss. Has anyone else experienced this problem? > > That is unlikely to be ACL related. We only ACL control individual > elements. It sounds a lot more like a misbehaved local extension. You should also look in your logs to see if RT is running into a problem somewhere when generating those menus. Thomas
Re: [rt-users] Dashboard email language
>Which version of RT? version is 3.8.8 >Is your language set to French in your preferences ? In the preference page, in 'Langage' box i only have one option for 'Date format' set to default system (Ven 25 Mar 20011 15:55:36) wich look like a french one. There is no option to set something to french. It looks like it is automatically done (by the browser as you suggest?) Is there another place to look for preferences ? Raphael rt-users-requ...@lists.bestpractical.com Envoyé par : rt-users-boun...@lists.bestpractical.com 25/03/2011 16:24 Veuillez répondre à rt-users@lists.bestpractical.com A rt-users@lists.bestpractical.com cc Objet RT-Users Digest, Vol 84, Issue 107 -- Message: 1 Date: Fri, 25 Mar 2011 09:51:11 -0400 From: Shawn M Moore To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Dashboard email language Message-ID: <4d8c9dcf.6020...@bestpractical.com> Content-Type: text/plain; charset=UTF-8; format=flowed (11/03/25 9:47), Rapha?l MOUNEYRES wrote: > > Another issue is that the field in the received mail are in english, > although my RT interface is in french. > > Is there an option somewhere to force RT using the french equivalent > words in the email ? This should already be happening. The dashboards I get are properly localized into japanese. I'll add some tests to make sure this continues to work. Hmm. Which version of RT? Shawn > > Raphael > > -- > > Hi Raphael > > did you add something like > > 0 * * * * /opt/rt3/sbin/rt-email-dashboards > > in a crontab ? > > Gerard > > > On 2011-03-25 10:17, Rapha?l MOUNEYRES wrote: > > > > Hi, > > > > i have my RT3.8.8 running correctly on a Mandriva 10 machine, with > > mail sent through smtp working on tickets updates with scrips. > > > > I have subscribed to a dashboard who is using a saved search (with > > visible results), But i never receive the email. > > > > whenever i change my subscription settings, i have the result yellow > > box showing something like > > /"Contenu chang?(e) de > > > 'BQcDCRcACVJlY2lwaWVudBcFZGFpbHkJRnJlcXVlbmN5FwI2NwtEYXNoYm9h > > > > cmRJZBcBMQNEb20XBTEyOjAwBEhvdXIXAjIwBFJvd3MXATEDRm93CIAH > > > Q291bnRlchcGTW9uZGF5A0Rvdw== ' ? > > > "BQcDCRcFZGFpbHkJRnJlcXVlbmN5FwAJUmVjaXBpZW50FwI2NwtEYXNoYm9h > > > > cmRJZBcFMTQ6MDAESG91chcBMQNEb20XATAEUm93cxcBMQNGb3cIgAdD > > > b3VudGVyFwZNb25kYXkDRG93 "/ > > > > Something i'm not sure is really correct.. > > > > i tried both leaving the "To:" field empty tu use my default adress > > mentioned, and filling it again with my email adress. None of them > > worked. > > > > and nothing is showing in RT (debug mode) or sendmail logs... can > > anyone give me a hint ? > > > > Rapha?l -- Message: 2 Date: Fri, 25 Mar 2011 14:58:47 +0100 From: Gerard FENELON To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Dashboard email language Message-ID: <4d8c9f97.30...@eve-team.com> Content-Type: text/plain; charset=UTF-8; format=flowed Is your language set to French in your preferences ? Otherwise it is the browser which tells RT which language you prefer which could explain the difference between browser and emails. Gerard # " Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés." ** " This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system." #
Re: [rt-users] Dashboard email language
On Fri, Mar 25, 2011 at 05:02:43PM +0100, Raphaël MOUNEYRES wrote: >>Which version of RT? >version is 3.8.8 > >>Is your language set to French in your preferences ? >In the preference page, in 'Langage' box i only have one option for 'Date > format' set to >default system (Ven 25 Mar 20011 15:55:36) wich look like a french one. >There is no option to set something to french. It looks like it is > automatically done (by the >browser as you suggest?) > >Is there another place to look for preferences ? About Me -> Languages -kevin pgpqBnql2ZF0I.pgp Description: PGP signature
Re: [rt-users] Dashboard email language
It is in the "About me"/"A propos" tab whereas the Date format is in the "Settings"/"Reglages" Gerard On 2011-03-25 17:02, Raphaël MOUNEYRES wrote: >Which version of RT? version is 3.8.8 >Is your language set to French in your preferences ? In the preference page, in 'Langage' box i only have one option for 'Date format' set to default system (Ven 25 Mar 20011 15:55:36) wich look like a french one. There is no option to set something to french. It looks like it is automatically done (by the browser as you suggest?) Is there another place to look for preferences ? Raphael *rt-users-requ...@lists.bestpractical.com* Envoyé par : rt-users-boun...@lists.bestpractical.com 25/03/2011 16:24 Veuillez répondre à rt-users@lists.bestpractical.com A rt-users@lists.bestpractical.com cc Objet RT-Users Digest, Vol 84, Issue 107 -- Message: 1 Date: Fri, 25 Mar 2011 09:51:11 -0400 From: Shawn M Moore To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Dashboard email language Message-ID: <4d8c9dcf.6020...@bestpractical.com> Content-Type: text/plain; charset=UTF-8; format=flowed (11/03/25 9:47), Rapha?l MOUNEYRES wrote: > > Another issue is that the field in the received mail are in english, > although my RT interface is in french. > > Is there an option somewhere to force RT using the french equivalent > words in the email ? This should already be happening. The dashboards I get are properly localized into japanese. I'll add some tests to make sure this continues to work. Hmm. Which version of RT? Shawn > > Raphael > > -- > > Hi Raphael > > did you add something like > > 0 * * * * /opt/rt3/sbin/rt-email-dashboards > > in a crontab ? > > Gerard > > > On 2011-03-25 10:17, Rapha?l MOUNEYRES wrote: > > > > Hi, > > > > i have my RT3.8.8 running correctly on a Mandriva 10 machine, with > > mail sent through smtp working on tickets updates with scrips. > > > > I have subscribed to a dashboard who is using a saved search (with > > visible results), But i never receive the email. > > > > whenever i change my subscription settings, i have the result yellow > > box showing something like > > /"Contenu chang?(e) de > > > 'BQcDCRcACVJlY2lwaWVudBcFZGFpbHkJRnJlcXVlbmN5FwI2NwtEYXNoYm9h > > > > cmRJZBcBMQNEb20XBTEyOjAwBEhvdXIXAjIwBFJvd3MXATEDRm93CIAH > > > Q291bnRlchcGTW9uZGF5A0Rvdw== ' ? > > > "BQcDCRcFZGFpbHkJRnJlcXVlbmN5FwAJUmVjaXBpZW50FwI2NwtEYXNoYm9h > > > > cmRJZBcFMTQ6MDAESG91chcBMQNEb20XATAEUm93cxcBMQNGb3cIgAdD > > > b3VudGVyFwZNb25kYXkDRG93 "/ > > > > Something i'm not sure is really correct.. > > > > i tried both leaving the "To:" field empty tu use my default adress > > mentioned, and filling it again with my email adress. None of them > > worked. > > > > and nothing is showing in RT (debug mode) or sendmail logs... can > > anyone give me a hint ? > > > > Rapha?l -- Message: 2 Date: Fri, 25 Mar 2011 14:58:47 +0100 From: Gerard FENELON To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Dashboard email language Message-ID: <4d8c9f97.30...@eve-team.com> Content-Type: text/plain; charset=UTF-8; format=flowed Is your language set to French in your preferences ? Otherwise it is the browser which tells RT which language you prefer which could explain the difference between browser and emails. Gerard
[rt-users] Exchange Email Set-up
I am setting up RT for the first time. We use a small business server for email. Currently I am able to send email to RT through SBS to create a ticket. RT is also sending email to users in our domain just fine. I am having a problem sending email from RT to users outside of our domain. I think I see the error in the event log on SBS as Event Type: Error Event Source: MSExchangeTransport Event Category: NDR Event ID: 3030 Date:3/25/2011 Time:3:02:47 PM User:N/A Computer: computer Description: A non-delivery report with a status code of 5.6.1 was generated for recipient rfc822;u...@otherdomain.com (Message-ID ). Any suggestions are greatly appreciated -- This email was Virus checked by Clark's Nutrition's Astaro Security Gateway. The information contained in this e-mail is intended only for use of the individual or entity named above. This e-mail, and any documents, files, previous e-mails or other information attached to it, may contain confidential information that is legally privileged. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any disclosure, dissemination, distribution, copying or other use of this e-mail or any of the information contained in or attached to it is strictly prohibited. If you have received this e-mail in error, please immediately notify us by return e-mail or by telephone at (951)321-1960, and destroy the original e-mail and its attachments without reading or saving it in any manner. Thank you.
Re: [rt-users] Exchange Email Set-up
Might be a dumb question – but is your exchange box allowing RT to relay? From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Carl Palmer Sent: Friday, March 25, 2011 4:05 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Exchange Email Set-up I am setting up RT for the first time. We use a small business server for email. Currently I am able to send email to RT through SBS to create a ticket. RT is also sending email to users in our domain just fine. I am having a problem sending email from RT to users outside of our domain. I think I see the error in the event log on SBS as Event Type: Error Event Source: MSExchangeTransport Event Category: NDR Event ID: 3030 Date:3/25/2011 Time:3:02:47 PM User:N/A Computer: computer Description: A non-delivery report with a status code of 5.6.1 was generated for recipient rfc822;u...@otherdomain.com (Message-ID ). Any suggestions are greatly appreciated -- This email was Virus checked by Clark's Nutrition's Astaro Security Gateway. The information contained in this e-mail is intended only for use of the individual or entity named above. This e-mail, and any documents, files, previous e-mails or other information attached to it, may contain confidential information that is legally privileged. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any disclosure, dissemination, distribution, copying or other use of this e-mail or any of the information contained in or attached to it is strictly prohibited. If you have received this e-mail in error, please immediately notify us by return e-mail or by telephone at (951)321-1960, and destroy the original e-mail and its attachments without reading or saving it in any manner. Thank you.
