HumanWare Brailliant BI 32 won't work with WE 9.3 and Win 10 Pro

2016-01-06 Thread Crabb, Nolan via Talk
I just hooked up a Brailliant BI 32 running firmware 2.1.00.

Under Windows 10, it claims that the brailliant is on com4. Accordingly, I told 
Window-Eyes 9.3 to look for it on com4. When I hit the activate button, the 
display goes blank as if it intends to work, then it goes back to the 
Brailliant main screen.

I've restarted both the PC and Window-Eyes to no avail. Any other ideas?

Nolan

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RE: HumanWare Brailliant BI 32 won't work with WE 9.3 and Win 10 Pro

2016-01-07 Thread Crabb, Nolan via Talk
Yes, installed the USB driver, then the firmware; didn't bother with the JAWS 
10 or later driver--didn't think that was relevant.

Nolan

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Re: Webinar and tutorial topics - feedback requested

2015-12-21 Thread Crabb, Nolan via Talk
Obviously, I'm a month behind in my email here, but if the call for prospective 
webinar topics remains viable, I'd love to see something regarding the 
interaction of Window-Eyes and The Windows 10 equivalent of Siri. What can she 
do? Are there areas wherein Window-Eyes may conflict with her ability to do 
specific things? Etc.

Nolan


Sent from my iPad

> 
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Re: Casualty?

2016-06-15 Thread Crabb, Nolan via Talk
I apologize for the clutter. Looks like the problem lies with my exchange 
server.

Regards,

Nolan

Nolan Crabb, Director of Assistive Technology
The Ohio State University, Office of the ADA Coordinator/Office of Diversity 
and Inclusion
Hale Hall, 150 W. 12th Ave., Ste. 15
Columbus, OH 43210

(614) 535-7174

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Re: sound forge

2016-05-31 Thread Crabb, Nolan via Talk
I’m using Sound Forge 10 nearly every day for different tasks, and it works 
wonderfully for me with WE in Windows 10.

Nolan

Nolan Crabb, Director of Assistive Technology
The Ohio State University, Office of the ADA Coordinator/Office of Diversity 
and Inclusion
Hale Hall, 150 W. 12th Ave., Ste. 15
Columbus, OH 43210

(614) 535-7174

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Casualty?

2016-06-15 Thread Crabb, Nolan via Talk
I assume this list is dead, since I’ve not received any mail from it in several 
days? Just testing.

Nolan

Nolan Crabb, Director of Assistive Technology
The Ohio State University, Office of the ADA Coordinator/Office of Diversity 
and Inclusion
Hale Hall, 150 W. 12th Ave., Ste. 15
Columbus, OH 43210

(614) 535-7174

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Can't Even Read the Dots, Let Alone Connect Them (HumanWare)

2016-01-19 Thread Crabb, Nolan via Talk
So I've fought this for weeks including three calls to HumanWare and one to AI 
Squared, and I can't fix it.

Here's the environment:  Windows 10/64, Window-Eyes 9.3, HumanWare Brailliant 
BI32 connected via USB.

I can't get Window-Eyes to communicate with the display unless I invoke the 
display's  OpenBraille protocol, which is wobbly at best, because it doesn't 
allow the unit to charge properly, but that's not why I'm writing.

The problem is, no matter how I set the horizontal controls, whenever I pan the 
display, I miss several words in the line. Yes, I do have scrolling options set 
to enable whole word. Yes, I've tried both display length and specify line 
length in horizontal scrolling options, all to no satisfaction.

Today, I rebuilt my Window-Eyes profile, which accomplished nothing.

I've moved the display from a hub and plugged it into the PC directly; no 
change. I was on hold with HumanWare for nearly an hour, then I got bounced to 
a recording that said I had to leave a message. 

Is anyone on this list using these Brailliant displays with win 10 and WE? If 
so, are you able to pan without word loss? Are you forced to use the 
OpenBraille protocol?

Here's the most amusing part: Today, I installed the HumanWare USB driver from 
its tools program; it set the display to virtual port Com6. Again, Window-Eyes 
wouldn't work with it. Not only can I not pan, but the display goes blank when 
WE originally opens, then returns to the HumanWare menu rather than receiving 
data from WE.

But the most twisted part of this is that NVDA works perfectly with it. I 
didn't even have to tell NVDA which port to look for. Panning in NVDA is 
perfect; no words missed.

You'll be doing me a tremendous favor by not writing something snarky back to 
me like, "what's your problem, fool? Why not just use NVDA?" Because I prefer 
to use Window-Eyes whenever and wherever possible.

This is one of those maddening problems where you can't even get any pleasure 
from having someone remote into the machine, since they can't see the 
performance of the display.

Nolan

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RE: Can't Read Information in Outlook Fields

2016-03-21 Thread Crabb, Nolan via Talk
Well, Steve, once again you've come to my rescue. I wish I hadn't been so 
impulsive in flinging reason and common sense to oblivion and doing a 
re-install of 9.3x then upgrading to 9.4. Ah, well, that just means I get to go 
on an app scavenger hunt--not as fun perhaps as an Easter egg hunt, but 
achievable easily enough.

The repair of that video driver solved both the Outlook problem and my mouse 
dinging problem. The mouse keys work again--hugely helpful for Sound Forge and 
a host of other programs.

So please accept my fervent gratitude for a fix that was so quick and easy.

Gratefully,

Nolan

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Can't Read Information in Outlook Fields

2016-03-20 Thread Crabb, Nolan via Talk
Office 2010, WE 9.4, Windows 10/64:

If I attempt to write in the subject line of an outgoing email, I can't hear 
any of that information when I try to look at it with the arrow keys or to read 
the entire line with Control+Numberpad 5.

In a moment of mindless rage last night, I uninstalled we 9.4, installed 9.3, 
then immediately upgraded back to 9.4. No satisfaction.

It is with some trepidation that I note that NVDA and JAWS 17 read information 
in those fields; any thoughts?

Also, no matter what I do, I can't get Control+Numberpad 5 to spell the entire 
line when I tap it twice. Has that feature disappeared?

Nolan

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RE: Can't Read Information in Outlook Fields

2016-03-20 Thread Crabb, Nolan via Talk
You asked whether the 2010 set files are loading; it appears so.

The other thing that happens is my mouse keys just ding when I tap them no 
matter what's open. I can do Control+Shift+B to rotor among the movement 
possibilities, but those keys make no difference; the mouse keys just ding no 
matter.

Nolan

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RE: Can't Read Information in Outlook Fields

2016-03-20 Thread Crabb, Nolan via Talk
Hi,

Thanks for your reply. It doesn't seem to have anything to do with sleep mode 
or screen saver. I've turned all of that off in my power plan, so I don't ever 
have to come out of sleep mode. Screen redraws don't seem to help either. I 
just don't get it; it works perfectly in JAWS 17 and the latest NVDA.

There's clearly some setting somewhere that's changed, and I can't figure it 
out. Before I reinstalled the entire program last night, I had re-installed the 
factory sets, hoping that would fix things.

Regards,

Nolan

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Re: Sound Forge Pro 11 ap released.

2016-07-08 Thread Crabb, Nolan via Talk
This is hugely impressive. I’ve owned 11 for a long time, and I never quite got 
motivated to upgrade from 10. I think you’ve given me reasons to do that. 
Congratulations on the work done on this; it can’t have been easy, and it 
wasn’t trivial I’m sure.

Regards,

Nolan

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Re: OT: opticbook 3600 scanner

2016-09-23 Thread Crabb, Nolan via Talk
Almost hesitant to ask the question, since you doubtless already have this in 
hand, but you do remember that you must connect the scanner prior to installing 
the drivers, right? That’s counterintuitive to how things generally work. I 
installed a 3600 last night, and it works perfectly in Win 10 with Kurzweil 
14.08.

Nolan

Nolan Crabb, Director of Assistive Technology
The Ohio State University, Office of the ADA Coordinator/Office of Diversity 
and Inclusion
Hale Hall, 150 W. 12th Ave., Ste. 15
Columbus, OH 43210

(614) 535-7174

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Fatal Initialization Error

2016-11-04 Thread Crabb, Nolan via Talk
Greetings,

I was forced to strip my PC back to the molecular level this week, which meant 
that I needed to re-install Window-Eyes 9.4. Tech support was extra-mile 
fantastic in providing me with a downloadable link today.

In my attempt to install the program, however, I encountered almost immediately 
a "fatal initialization error." I have never encountered this when running 
Window-Eyes installations before. While Narrator is better than it used to be, 
I am still might delete struggling with it compared to Window-Eyes. I realize I 
could install JAWS or even NVDA. But I really would rather rebuild this machine 
with Window-Eyes working properly. There is so much to do and I have projects 
that are piling up with ugly deadlines beyond believe.

If anyone has any thoughts on how I can resolve this "fatal initialization 
error," I am pleading for help! Incidentally, narrator had been exited at the 
time I opened the set up file which I extracted to a folder. In other words, I 
had extracted the zip folder, and I ran the set up program from that folder. I 
wonder if my zip extraction is somehow corrupted?

Warmest regards and hoping for help,


Nolan



Sent from my iPhone
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Fatal Initialization Error Problem Solved

2016-11-04 Thread Crabb, Nolan via Talk
A moment or two ago, I wrote to express concerns about a fatal initialization 
error I had experience. I wondered at the end of that message whether my 
extracted file had been corrupted. Indeed that was the problem. I re-extracted 
the file, and all is well.

With much relief,

Nolan

Sent from my iPhone
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A Little Morality tale: It's Not Always Microsoft's Fault!

2016-10-13 Thread Crabb, Nolan via Talk
So last night, I did my little Internet radio thing on the Legend, and I 
noticed that the Station Playlist app for Window-eyes was running but not 
working. I blamed the failure on a recent Windows 10 update, presuming that the 
update had erased all my key bindings or had taken over keystrokes that were 
once used by the Station Playlist app. I grumbled and groused about Windows 10 
updates to my poor beleaguered listeners off and on, convinced that the fault 
was surely Microsoft’s.

When I came off the air, I dug a little deeper into the Window-eyes environment 
and found that for whatever reason, GW Toolkit wasn’t running at all. That 
would explain in a big way why there were no working keystrokes in the Station 
Playlist app.

With no small amount of chagrin and plenty of dip for that crow I was gagging 
down, I ran GW Toolkit, reopened Station Playlist, brought up a list as if I 
were about to be on the air, chewed another beak or two of that nasty crow, and 
proceeded to watch as Jeff Bishop’s scripts worked flawlessly—all my keystrokes 
were back and in good working order.

I share this hopefully as an attempt at brightening your day just a bit. If 
you, too, have made a similar mistake of not checking the status of GW Toolkit, 
finding it easier instead to blame Microsoft, you need to know you’re not alone 
in that. And just so you know, crow meat that comes from Washington state is no 
more appetizing than the same unfortunate dish from anywhere else. :-)

Double check your GW Toolkit status, my friends, before you despair of ever 
seeing your app’s keystrokes work well again. I have to admit to being rather 
stunned that Toolkit wasn’t running. I don’t remember killing it for any 
reason. Here’s hoping it comes up and runs automatically from now on.

Nolan, who is somewhat humbled and chastened by his experience, and who doesn’t 
recommend crow regardless of the dip recipe you have or whether it comes from 
Washington state or wherever!


Nolan Crabb, Director of Assistive Technology
The Ohio State University, Office of the ADA Coordinator/Office of Diversity 
and Inclusion
Hale Hall, 150 W. 12th Ave., Ste. 15
Columbus, OH 43210

(614) 535-7174

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