Re: [Trac] Re: How can I modify the ticket link in notifications

[Chris Nelson]

I got this resolved by creating a subuser in my SendGrid account, turning 
off tracking for that subuser, and creating an API key for that subuser 
which I could use to send email from Trac without click tracking.

On Friday, December 4, 2020 at 10:55:54 PM UTC-5 RjOllos wrote:

> On Friday, December 4, 2020 at 7:48:52 PM UTC-8 Chris Nelson wrote:
>
>> On Fri, Dec 4, 2020 at 9:01 PM RjOllos  wrote:
>>
>>> I didn't think this through. The emails are plain text, and 
>>> "ticket.link" is just a unicode string, not an HTML element.
>>> >>> env.abs_href.ticket(1)
>>> u'http://example.org/trac.cgi/ticket/1'
>>>
>>
>> Ah, so there's not "href" to replace!  I think that to affect the body 
>> (e.g., a comment or changed description), I need to do it in code.  I'll 
>> look into that.
>>
>>> However, I did find that click tracking can be turned off, and it worked 
>>> on my end.
>>> https://app.sendgrid.com/settings/tracking
>>>
>>>
>> Yes, but that is for the whole account. We use this for three different 
>> applications and Trac is the only one where I know I don't want tracking.
>>
>
> I'm surprised SendGrid is modifying the plain text emails. You might have 
> to ask them if there's a way to do the equivalent of clicktracking=off for 
> plain text emails.
>

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Re: [Trac] Re: How can I modify the ticket link in notifications

[Christopher Nelson]

On Fri, Dec 4, 2020 at 10:45 PM Christopher Nelson <
chris.nelson.1...@gmail.com> wrote:

> On Fri, Dec 4, 2020 at 7:43 PM RjOllos  wrote:
>
>> To customize `ticket_notify_email.txt`, put a copy in $env/templates. It
>> should be picked up by a server restart.
>>
> I'll try that.  Thanks.
>

What confused me was there was no template there to start with.  When I put
one there, it is used.  I'm not sure where it gets the default if there
isn't one in the environment .

I'm guessing that the <%(link)s> in the template's footer is handled by
Genshi so just changing Trac source (which I'd have to do for links in the
body) isn't going to fix that. :-(  I guess I'll go see what SendGrid can
do for me.

 Chris
-- 
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Professional Software Engineer
@ChrisNelsonPE
LinkedIn.com/in/ChrisNelsonPE
NoPerfectProgram.Wordpress.com

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Re: [Trac] Re: How can I modify the ticket link in notifications

[RjOllos]

On Friday, December 4, 2020 at 7:48:52 PM UTC-8 Chris Nelson wrote:

> On Fri, Dec 4, 2020 at 9:01 PM RjOllos  wrote:
>
>> I didn't think this through. The emails are plain text, and "ticket.link" 
>> is just a unicode string, not an HTML element.
>> >>> env.abs_href.ticket(1)
>> u'http://example.org/trac.cgi/ticket/1'
>>
>
> Ah, so there's not "href" to replace!  I think that to affect the body 
> (e.g., a comment or changed description), I need to do it in code.  I'll 
> look into that.
>
>> However, I did find that click tracking can be turned off, and it worked 
>> on my end.
>> https://app.sendgrid.com/settings/tracking
>>
>>
> Yes, but that is for the whole account. We use this for three different 
> applications and Trac is the only one where I know I don't want tracking.
>

I'm surprised SendGrid is modifying the plain text emails. You might have 
to ask them if there's a way to do the equivalent of clicktracking=off for 
plain text emails.

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Re: [Trac] Re: How can I modify the ticket link in notifications

[Christopher Nelson]

On Fri, Dec 4, 2020 at 9:01 PM RjOllos  wrote:

> I didn't think this through. The emails are plain text, and "ticket.link"
> is just a unicode string, not an HTML element.
> >>> env.abs_href.ticket(1)
> u'http://example.org/trac.cgi/ticket/1'
>

Ah, so there's not "href" to replace!  I think that to affect the body
(e.g., a comment or changed description), I need to do it in code.  I'll
look into that.

> However, I did find that click tracking can be turned off, and it worked
> on my end.
> https://app.sendgrid.com/settings/tracking
>
>
Yes, but that is for the whole account. We use this for three different
applications and Trac is the only one where I know I don't want tracking.


-- 
Christopher Nelson, PE
Professional Software Engineer
@ChrisNelsonPE
LinkedIn.com/in/ChrisNelsonPE
NoPerfectProgram.Wordpress.com

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Re: [Trac] Re: How can I modify the ticket link in notifications

[RjOllos]

On Friday, December 4, 2020 at 7:45:45 PM UTC-8 Chris Nelson wrote:

> On Fri, Dec 4, 2020 at 7:43 PM RjOllos  wrote:
>
>> On Friday, December 4, 2020 at 12:20:26 PM UTC-8 Chris Nelson wrote:
>>
>>> On Thu, Dec 3, 2020 at 2:03 PM RjOllos  wrote:
>>>
 On Thursday, December 3, 2020 at 6:52:31 AM UTC-8 Chris Nelson wrote:

> Thanks.  I'll try that.  But I realize I'm going to need to also 
> handle links in the body of the notification (e.g., if a comment or 
> ticket 
> description change includes a link).
>

 I use SendGrid for my Trac development instances. How are the  
 elements formatted when click tracking is enabled? The emails I receive to 
 gmail have a "data-saferedirecturl" attribute that looks like it might be 
 related to the click tracking, but I don't know how click tracking works.

>>>
>>> My email notifications come in with URLs that start like 
>>>
>>> Ticket URL: >>
>>> then wrap to four more lines which look like gibberish.  Clicking goes 
>>> to SendGrid, records my click, then redirects to Trac.  It'd be nice if 
>>> SendGrid let you turn off click tracking by API key so one defaulted to on 
>>> and another defaulted to off but I don't seem to be able to find that, if 
>>> it exists.
>>>
>>> I've edited every instance of `ticket_notify_email.txt` on my server 
>>> (even just to change "URL" to "url") but the change doesn't show up on 
>>> notifications, even after restarting `tracd`.  My Trac admin skills are 
>>> really stale. :-(
>>>
>>
>> That's weird, I've never seen it, and I'm just using the free account.
>>
>
> We are on Silver Tier (I think), the lowest paid level.
>
>> To customize `ticket_notify_email.txt`, put a copy in $env/templates. It 
>> should be picked up by a server restart.
>>
> I'll try that.  Thanks.
>
> Is there a way to restart `tracd` other than killing and running it 
> again?  I looked for a signal to send it or something but didn't find any 
> documentation. 
>

I'm not aware of way, other than killing the process. 

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Re: [Trac] Re: How can I modify the ticket link in notifications

[Christopher Nelson]

On Fri, Dec 4, 2020 at 7:43 PM RjOllos  wrote:

> On Friday, December 4, 2020 at 12:20:26 PM UTC-8 Chris Nelson wrote:
>
>> On Thu, Dec 3, 2020 at 2:03 PM RjOllos  wrote:
>>
>>> On Thursday, December 3, 2020 at 6:52:31 AM UTC-8 Chris Nelson wrote:
>>>
 Thanks.  I'll try that.  But I realize I'm going to need to also handle
 links in the body of the notification (e.g., if a comment or ticket
 description change includes a link).

>>>
>>> I use SendGrid for my Trac development instances. How are the 
>>> elements formatted when click tracking is enabled? The emails I receive to
>>> gmail have a "data-saferedirecturl" attribute that looks like it might be
>>> related to the click tracking, but I don't know how click tracking works.
>>>
>>
>> My email notifications come in with URLs that start like
>>
>> Ticket URL: >
>> then wrap to four more lines which look like gibberish.  Clicking goes to
>> SendGrid, records my click, then redirects to Trac.  It'd be nice if
>> SendGrid let you turn off click tracking by API key so one defaulted to on
>> and another defaulted to off but I don't seem to be able to find that, if
>> it exists.
>>
>> I've edited every instance of `ticket_notify_email.txt` on my server
>> (even just to change "URL" to "url") but the change doesn't show up on
>> notifications, even after restarting `tracd`.  My Trac admin skills are
>> really stale. :-(
>>
>
> That's weird, I've never seen it, and I'm just using the free account.
>

We are on Silver Tier (I think), the lowest paid level.

> To customize `ticket_notify_email.txt`, put a copy in $env/templates. It
> should be picked up by a server restart.
>
I'll try that.  Thanks.

Is there a way to restart `tracd` other than killing and running it again?
I looked for a signal to send it or something but didn't find any
documentation.

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[Trac] Re: How can I modify the ticket link in notifications

[RjOllos]

On Wednesday, November 25, 2020 at 10:12:48 AM UTC-8 RjOllos wrote:

> On Wednesday, November 25, 2020 at 9:44:03 AM UTC-8 Chris Nelson wrote:
>
>> I'm using SendGrid as my mail relay for Trac 1.0.1 notifications.  It 
>> adds click tracking to URls so the footer of the notification looks a 
>> mess.  I can suppress this by adding "clicktracking=off" before "href" in 
>> the  tab but I can't figure out how to do that.  I've 
>> edited  ticket_notify_email.txt to end:
>>
>> ${_('Ticket URL: <%(link.replace("href", "clicktracking=off href"))s>', 
>> link=ticket.link}
>>
>> And a couple of other alternatives but the changes I thought were 
>> promising seem to be syntax errors which break the template and I don't get 
>> notified at all.  Genshi is not my strong suit so I'm kind of blindly 
>> trying things that seem like they might work but I could use some 
>> guidance.  Thanks.
>>
>
> Try this:
>
> ${_('Ticket URL: <%(link)s>', link=ticket.link.replace("href", 
> "clicktracking=off href")} 
>
> If that doesn't work, then:
>
> {% with link=ticket.link.replace("href", "clicktracking=off href") %}\
> ${_('Ticket URL: <%(link)s>', link=link} 
> {% end %}\
>
>
> Ryan
>

I didn't think this through. The emails are plain text, and "ticket.link" 
is just a unicode string, not an HTML element.
>>> env.abs_href.ticket(1)
u'http://example.org/trac.cgi/ticket/1'

However, I did find that click tracking can be turned off, and it worked on 
my end.
https://app.sendgrid.com/settings/tracking

[image: Screen Shot 2020-12-04 at 17.59.39.jpg] 

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Re: [Trac] Re: How can I modify the ticket link in notifications

[RjOllos]

On Friday, December 4, 2020 at 4:43:18 PM UTC-8 RjOllos wrote:

> On Friday, December 4, 2020 at 12:20:26 PM UTC-8 Chris Nelson wrote:
>
>> On Thu, Dec 3, 2020 at 2:03 PM RjOllos  wrote:
>>
>>> On Thursday, December 3, 2020 at 6:52:31 AM UTC-8 Chris Nelson wrote:
>>>
 Thanks.  I'll try that.  But I realize I'm going to need to also handle 
 links in the body of the notification (e.g., if a comment or ticket 
 description change includes a link).

>>>
>>> I use SendGrid for my Trac development instances. How are the  
>>> elements formatted when click tracking is enabled? The emails I receive to 
>>> gmail have a "data-saferedirecturl" attribute that looks like it might be 
>>> related to the click tracking, but I don't know how click tracking works.
>>>
>>
>> My email notifications come in with URLs that start like 
>>
>> Ticket URL: >
>> then wrap to four more lines which look like gibberish.  Clicking goes to 
>> SendGrid, records my click, then redirects to Trac.  It'd be nice if 
>> SendGrid let you turn off click tracking by API key so one defaulted to on 
>> and another defaulted to off but I don't seem to be able to find that, if 
>> it exists.
>>
>> I've edited every instance of `ticket_notify_email.txt` on my server 
>> (even just to change "URL" to "url") but the change doesn't show up on 
>> notifications, even after restarting `tracd`.  My Trac admin skills are 
>> really stale. :-(
>>
>
> That's weird, I've never seen it, and I'm just using the free account.
>

Actually, just reproduced. Will investigate.
 

> To customize `ticket_notify_email.txt`, put a copy in $env/templates. It 
> should be picked up by a server restart.
>
> Ryan 
>

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Re: [Trac] Re: How can I modify the ticket link in notifications

[RjOllos]

On Friday, December 4, 2020 at 12:20:26 PM UTC-8 Chris Nelson wrote:

> On Thu, Dec 3, 2020 at 2:03 PM RjOllos  wrote:
>
>> On Thursday, December 3, 2020 at 6:52:31 AM UTC-8 Chris Nelson wrote:
>>
>>> Thanks.  I'll try that.  But I realize I'm going to need to also handle 
>>> links in the body of the notification (e.g., if a comment or ticket 
>>> description change includes a link).
>>>
>>
>> I use SendGrid for my Trac development instances. How are the  
>> elements formatted when click tracking is enabled? The emails I receive to 
>> gmail have a "data-saferedirecturl" attribute that looks like it might be 
>> related to the click tracking, but I don't know how click tracking works.
>>
>
> My email notifications come in with URLs that start like 
>
> Ticket URL: 
> then wrap to four more lines which look like gibberish.  Clicking goes to 
> SendGrid, records my click, then redirects to Trac.  It'd be nice if 
> SendGrid let you turn off click tracking by API key so one defaulted to on 
> and another defaulted to off but I don't seem to be able to find that, if 
> it exists.
>
> I've edited every instance of `ticket_notify_email.txt` on my server (even 
> just to change "URL" to "url") but the change doesn't show up on 
> notifications, even after restarting `tracd`.  My Trac admin skills are 
> really stale. :-(
>

That's weird, I've never seen it, and I'm just using the free account.

To customize `ticket_notify_email.txt`, put a copy in $env/templates. It 
should be picked up by a server restart.

Ryan 

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Re: [Trac] Re: How can I modify the ticket link in notifications

[Christopher Nelson]

On Thu, Dec 3, 2020 at 2:03 PM RjOllos  wrote:

> On Thursday, December 3, 2020 at 6:52:31 AM UTC-8 Chris Nelson wrote:
>
>> Thanks.  I'll try that.  But I realize I'm going to need to also handle
>> links in the body of the notification (e.g., if a comment or ticket
>> description change includes a link).
>>
>
> I use SendGrid for my Trac development instances. How are the  elements
> formatted when click tracking is enabled? The emails I receive to gmail
> have a "data-saferedirecturl" attribute that looks like it might be related
> to the click tracking, but I don't know how click tracking works.
>

My email notifications come in with URLs that start like

Ticket URL: 

[Trac] Re: How can I modify the ticket link in notifications

[RjOllos]

On Thursday, December 3, 2020 at 6:52:31 AM UTC-8 Chris Nelson wrote:

> Thanks.  I'll try that.  But I realize I'm going to need to also handle 
> links in the body of the notification (e.g., if a comment or ticket 
> description change includes a link).
>

I use SendGrid for my Trac development instances. How are the  elements 
formatted when click tracking is enabled? The emails I receive to gmail 
have a "data-saferedirecturl" attribute that looks like it might be related 
to the click tracking, but I don't know how click tracking works.

Ryan 

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[Trac] Re: How can I modify the ticket link in notifications

[Chris Nelson]

Thanks.  I'll try that.  But I realize I'm going to need to also handle 
links in the body of the notification (e.g., if a comment or ticket 
description change includes a link).

On Wednesday, November 25, 2020 at 1:12:48 PM UTC-5 RjOllos wrote:

> On Wednesday, November 25, 2020 at 9:44:03 AM UTC-8 Chris Nelson wrote:
>
>> I'm using SendGrid as my mail relay for Trac 1.0.1 notifications.  It 
>> adds click tracking to URls so the footer of the notification looks a 
>> mess.  I can suppress this by adding "clicktracking=off" before "href" in 
>> the  tab but I can't figure out how to do that.  I've 
>> edited  ticket_notify_email.txt to end:
>>
>> ${_('Ticket URL: <%(link.replace("href", "clicktracking=off href"))s>', 
>> link=ticket.link}
>>
>> And a couple of other alternatives but the changes I thought were 
>> promising seem to be syntax errors which break the template and I don't get 
>> notified at all.  Genshi is not my strong suit so I'm kind of blindly 
>> trying things that seem like they might work but I could use some 
>> guidance.  Thanks.
>>
>
> Try this:
>
> ${_('Ticket URL: <%(link)s>', link=ticket.link.replace("href", 
> "clicktracking=off href")} 
>
> If that doesn't work, then:
>
> {% with link=ticket.link.replace("href", "clicktracking=off href") %}\
> ${_('Ticket URL: <%(link)s>', link=link} 
> {% end %}\
>
>
> Ryan
>

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[Trac] Re: How can I modify the ticket link in notifications

[RjOllos]

On Wednesday, November 25, 2020 at 9:44:03 AM UTC-8 Chris Nelson wrote:

> I'm using SendGrid as my mail relay for Trac 1.0.1 notifications.  It adds 
> click tracking to URls so the footer of the notification looks a mess.  I 
> can suppress this by adding "clicktracking=off" before "href" in the  
> tab but I can't figure out how to do that.  I've 
> edited  ticket_notify_email.txt to end:
>
> ${_('Ticket URL: <%(link.replace("href", "clicktracking=off href"))s>', 
> link=ticket.link}
>
> And a couple of other alternatives but the changes I thought were 
> promising seem to be syntax errors which break the template and I don't get 
> notified at all.  Genshi is not my strong suit so I'm kind of blindly 
> trying things that seem like they might work but I could use some 
> guidance.  Thanks.
>

Try this:

${_('Ticket URL: <%(link)s>', link=ticket.link.replace("href", 
"clicktracking=off href")} 

If that doesn't work, then:

{% with link=ticket.link.replace("href", "clicktracking=off href") %}\
${_('Ticket URL: <%(link)s>', link=link} 
{% end %}\


Ryan

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