Re: [SOGo] ActiveSync folders and mails missing
Hi Thomas,
I just made a check of the Outlook account - it's unbelievable but now
really all folders seem to be synced and the mails of all folders are
visible and accessible now :-). It seems that it really needed some more
time to sync with the new config settings and profile recreation.
I want to say thanks for your effort and taking the time to have a look
on my logfiles and your great tips - that's a really nice support -
thank you very much Thomas!
Best regards,
Thomas
Am 05.11.2020 um 16:39 schrieb Thomas Führer (t...@aon.at):
Hi,
according to the log the Folder "2019/Anfragen" was the last folder which
received mails (around Nov 04 23:25:37 ).
Has anything changed since than?
Depending on the size of the mailbox and the size of the mails (e.g. large
attachment) it can take some time to complete the sync.
Regards,
Thomas
Am Mittwoch, November 04, 2020 23:34 CET, schrieb "Thomas Mager" (tom.s...@tmt.at)
:
Hi Thomas,
in the sogo.conf the SOGoMaximumSyncWindowSize was commented out. I
tried many different settings before and maybe I didnt restart the SOGo
service after that.
So I have restarted SOGo now without SOGoMaximumSyncWindowSize set and
recreated the account for user tobias (sogo-stripped.log is attached).
The folder Baumschule was created, but no mails in it.
Regards,
Thomas
Am 04.11.2020 um 14:49 schrieb "Thomas Fuehrer" (t...@aon.at):
Hi Thomas,
In the provided sogo.log I see "512", which
is suspicious to me. Are you running with SOGoMaximumSyncWindowSize?
Can you do this:
Remove SOGoMaximumSyncWindowSize.
Recreate the mail account in Outlook
Provide a sogo.log starting with the account creation.
Regards,
Thomas
*Von:*users-requ...@sogo.nu *Im Auftrag von
*Thomas Mager
*Gesendet:* Dienstag, 3. November 2020 13:33
*An:* users@sogo.nu
*Betreff:* Re: [SOGo] ActiveSync folders and mails missing
Hi Thomas,
I have now made the same log files for the Outlook 2019 client
accessing the same mail account for user tobias as with the GMail-App
on the phone. I have checked the setting in the Outlook client so that
it should fetch all mails. But there are folders that dont show up in
Outlook and also there are not all mails appearing which are on the
SOGO-Server (for example the subfolder Baumschule under INBOX is not
shown).
Attached to this mail are the sogo logfile (sogo-stripped3.log) and
the output of "sogo-tool -v manage-eas listfolders tobias
" (tobias-folders.txt).
Would you be so nice and have a look on the logs if you can see the
problem there why the folders and mails are not shown in Outlook?
Regards,
Thomas
Am 02.11.2020 um 17:13 schrieb "Thomas Fuehrer" (t...@aon.at
<mailto:t...@aon.at>):
Hi Thomas,
can you please check the setting in Gmail-App:
FilterType = 3 means only mails younger then 1 week will be synced.
Regards,
Thomas
*Von:*users-requ...@sogo.nu <mailto:users-requ...@sogo.nu>
<mailto:users-requ...@sogo.nu> *Im Auftrag
von *Thomas Mager
*Gesendet:* Montag, 2. November 2020 14:54
*An:* users@sogo.nu <mailto:users@sogo.nu>
*Betreff:* Re: [SOGo] ActiveSync folders and mails missing
Folder "Baumschule" gave the following output:
Folder Key: androidc1751693000+folderc885951242e7925f2f20462fefb1
Folder Name: INBOX/Baumschule
metadata Name: {FolderOptions = {BodyPreferenceType = 2;
FilterType = 3; MIMESupport = 0; MIMETruncation = 8; };
displayName = "INBOX/Baumschule"; }
I have restarted the sogod, did a fetch of folder Baumschule in
GMail-App on Android and attached the sogo-stripped.log of that
request to this mail.
Regards,
Thomas
Am 02.11.2020 um 14:04 schrieb "Thomas Fuehrer" (t...@aon.at
<mailto:t...@aon.at>):
What about Folder "Baumschule". How many entries do you see for this
folder?
A sample sogo.log could help to better understand the problem.
Following sed (or a similar one) would strip some sensitive data:
sed -e '//{H;$!d;}' < sogo.log >
sogo-stripped.log
Regards,
Thomas
-Ursprüngliche Nachricht-
Von:users-requ...@sogo.nu <mailto:users-requ...@sogo.nu>
<mailto:users-requ...@sogo.nu> Im Auftrag von Thomas Mager
Gesendet: Montag, 2. November 2020 13:31
An:users@sogo.nu <mailto:users@sogo.nu>
Betreff: Re: [SOGo] ActiveSync folders and mails missing
Okay, I have run the sogo-tool command with -v on the account now. I can see the list of folders with "Folder Key",
"Folder Name" and "metadata Name". Some Folders like INBOX and Sent have many ID and date entries under "metadata
Name -> DateCache, Folder Options, SyncCache, SyncKey, displayName", but nearly al
Re: [SOGo] ActiveSync folders and mails missing
Hi,
according to the log the Folder "2019/Anfragen" was the last folder which
received mails (around Nov 04 23:25:37 ).
Has anything changed since than?
Depending on the size of the mailbox and the size of the mails (e.g. large
attachment) it can take some time to complete the sync.
Regards,
Thomas
Am Mittwoch, November 04, 2020 23:34 CET, schrieb "Thomas Mager"
(tom.s...@tmt.at) :
> Hi Thomas,
>
> in the sogo.conf the SOGoMaximumSyncWindowSize was commented out. I
> tried many different settings before and maybe I didnt restart the SOGo
> service after that.
>
> So I have restarted SOGo now without SOGoMaximumSyncWindowSize set and
> recreated the account for user tobias (sogo-stripped.log is attached).
> The folder Baumschule was created, but no mails in it.
>
> Regards,
> Thomas
>
> Am 04.11.2020 um 14:49 schrieb "Thomas Fuehrer" (t...@aon.at):
> >
> > Hi Thomas,
> >
> > In the provided sogo.log I see "512", which
> > is suspicious to me. Are you running with SOGoMaximumSyncWindowSize?
> >
> > Can you do this:
> >
> > Remove SOGoMaximumSyncWindowSize.
> >
> > Recreate the mail account in Outlook
> >
> > Provide a sogo.log starting with the account creation.
> >
> > Regards,
> >
> > Thomas
> >
> > *Von:*users-requ...@sogo.nu *Im Auftrag von
> > *Thomas Mager
> > *Gesendet:* Dienstag, 3. November 2020 13:33
> > *An:* users@sogo.nu
> > *Betreff:* Re: [SOGo] ActiveSync folders and mails missing
> >
> > Hi Thomas,
> >
> > I have now made the same log files for the Outlook 2019 client
> > accessing the same mail account for user tobias as with the GMail-App
> > on the phone. I have checked the setting in the Outlook client so that
> > it should fetch all mails. But there are folders that dont show up in
> > Outlook and also there are not all mails appearing which are on the
> > SOGO-Server (for example the subfolder Baumschule under INBOX is not
> > shown).
> >
> > Attached to this mail are the sogo logfile (sogo-stripped3.log) and
> > the output of "sogo-tool -v manage-eas listfolders tobias
> > " (tobias-folders.txt).
> >
> > Would you be so nice and have a look on the logs if you can see the
> > problem there why the folders and mails are not shown in Outlook?
> >
> > Regards,
> > Thomas
> >
> > Am 02.11.2020 um 17:13 schrieb "Thomas Fuehrer" (t...@aon.at
> > <mailto:t...@aon.at>):
> >
> > Hi Thomas,
> >
> > can you please check the setting in Gmail-App:
> >
> > FilterType = 3 means only mails younger then 1 week will be synced.
> >
> > Regards,
> >
> > Thomas
> >
> > *Von:*users-requ...@sogo.nu <mailto:users-requ...@sogo.nu>
> > <mailto:users-requ...@sogo.nu> *Im Auftrag
> > von *Thomas Mager
> > *Gesendet:* Montag, 2. November 2020 14:54
> > *An:* users@sogo.nu <mailto:users@sogo.nu>
> > *Betreff:* Re: [SOGo] ActiveSync folders and mails missing
> >
> > Folder "Baumschule" gave the following output:
> >
> > Folder Key: androidc1751693000+folderc885951242e7925f2f20462fefb1
> > Folder Name: INBOX/Baumschule
> >
> > metadata Name: {FolderOptions = {BodyPreferenceType = 2;
> > FilterType = 3; MIMESupport = 0; MIMETruncation = 8; };
> > displayName = "INBOX/Baumschule"; }
> >
> > I have restarted the sogod, did a fetch of folder Baumschule in
> > GMail-App on Android and attached the sogo-stripped.log of that
> > request to this mail.
> >
> > Regards,
> > Thomas
> >
> >
> > Am 02.11.2020 um 14:04 schrieb "Thomas Fuehrer" (t...@aon.at
> > <mailto:t...@aon.at>):
> >
> > What about Folder "Baumschule". How many entries do you see for
> > this folder?
> >
> >
> >
> > A sample sogo.log could help to better understand the problem.
> >
> >
> >
> > Following sed (or a similar one) would strip some sensitive data:
> >
> > sed -e '//{H;$!d;}' <
> > sogo.log > sogo-stripped.log
> >
> >
> >
> > Regards,
> >
> > Thomas
> >
> >
> >
> > -Ursprüngliche Nachricht-
> >
> > Von:users-requ...@sogo.nu <mailto:users-requ...@sogo.nu>
> > <mailto:users-requ...@sogo.nu> Im Auftrag von
> > Thomas
AW: [SOGo] ActiveSync folders and mails missing
Hi Thomas,
In the provided sogo.log I see "512", which is
suspicious to me. Are you running with SOGoMaximumSyncWindowSize?
Can you do this:
Remove SOGoMaximumSyncWindowSize.
Recreate the mail account in Outlook
Provide a sogo.log starting with the account creation.
Regards,
Thomas
Von: users-requ...@sogo.nu Im Auftrag von Thomas Mager
Gesendet: Dienstag, 3. November 2020 13:33
An: users@sogo.nu
Betreff: Re: [SOGo] ActiveSync folders and mails missing
Hi Thomas,
I have now made the same log files for the Outlook 2019 client accessing the
same mail account for user tobias as with the GMail-App on the phone. I have
checked the setting in the Outlook client so that it should fetch all mails.
But there are folders that dont show up in Outlook and also there are not all
mails appearing which are on the SOGO-Server (for example the subfolder
Baumschule under INBOX is not shown).
Attached to this mail are the sogo logfile (sogo-stripped3.log) and the output
of "sogo-tool -v manage-eas listfolders tobias "
(tobias-folders.txt).
Would you be so nice and have a look on the logs if you can see the problem
there why the folders and mails are not shown in Outlook?
Regards,
Thomas
Am 02.11.2020 um 17:13 schrieb "Thomas Fuehrer" (t...@aon.at
<mailto:t...@aon.at> ):
Hi Thomas,
can you please check the setting in Gmail-App:
FilterType = 3 means only mails younger then 1 week will be synced.
Regards,
Thomas
Von: users-requ...@sogo.nu <mailto:users-requ...@sogo.nu>
<mailto:users-requ...@sogo.nu> Im Auftrag von Thomas
Mager
Gesendet: Montag, 2. November 2020 14:54
An: users@sogo.nu <mailto:users@sogo.nu>
Betreff: Re: [SOGo] ActiveSync folders and mails missing
Folder "Baumschule" gave the following output:
Folder Key: androidc1751693000+folderc885951242e7925f2f20462fefb1
Folder Name: INBOX/Baumschule
metadata Name: {FolderOptions = {BodyPreferenceType = 2; FilterType = 3;
MIMESupport = 0; MIMETruncation = 8; }; displayName = "INBOX/Baumschule"; }
I have restarted the sogod, did a fetch of folder Baumschule in GMail-App on
Android and attached the sogo-stripped.log of that request to this mail.
Regards,
Thomas
Am 02.11.2020 um 14:04 schrieb "Thomas Fuehrer" (t...@aon.at
<mailto:t...@aon.at> ):
What about Folder "Baumschule". How many entries do you see for this folder?
A sample sogo.log could help to better understand the problem.
Following sed (or a similar one) would strip some sensitive data:
sed -e '//{H;$!d;}' < sogo.log >
sogo-stripped.log
Regards,
Thomas
-Ursprüngliche Nachricht-
Von: users-requ...@sogo.nu <mailto:users-requ...@sogo.nu>
<mailto:users-requ...@sogo.nu> Im Auftrag von Thomas
Mager
Gesendet: Montag, 2. November 2020 13:31
An: users@sogo.nu <mailto:users@sogo.nu>
Betreff: Re: [SOGo] ActiveSync folders and mails missing
Okay, I have run the sogo-tool command with -v on the account now. I can see
the list of folders with "Folder Key", "Folder Name" and "metadata Name". Some
Folders like INBOX and Sent have many ID and date entries under "metadata Name
-> DateCache, Folder Options, SyncCache, SyncKey, displayName", but nearly all
other folders have no entries in "metadata Name" except "displayName".
Regards,
Thomas
Am 02.11.2020 um 11:57 schrieb "T F" (t...@aon.at <mailto:t...@aon.at> ):
Hi Thomas,
re-run sogo-tool with option -v: sogo-tool -v manage-eas listfolders ...
With this option the output will show the IDs of synced mails.
Regards,
Thomas
-Ursprüngliche Nachricht-
Von: users-requ...@sogo.nu <mailto:users-requ...@sogo.nu>
<mailto:users-requ...@sogo.nu> Im Auftrag von
Thomas Mager
Gesendet: Sonntag, 1. November 2020 23:08
An: users@sogo.nu <mailto:users@sogo.nu>
Betreff: Re: [SOGo] ActiveSync folders and mails missing
Hi Thomas,
thanks for your fast response. I have set "SOGoEASDebugEnabled = YES"
now and also removed SOGoMaximumSyncWindowSize setting in sogo.conf.
When I createa new Gmail-App-Account on my Android Phone I can see all folders
now but when I enter the folders there are not all mails which I can see in the
same folder in my Dovecot IMAP server or in the SOGO Webinterface.
I tried to analyze the sogo.log but I cannot find the reason why not all mails
of this folder are synchronized with ActiveSync.
I also tried "sogo-tool manage-eas listfolders username " and
there I can see all folders for the account listed correctly. For example,
there is the folder named Baumschule under the Inbox and in the directory cur
of the IMAP-server I can see that there are 141 messages in that folder. When I
log into the SOGo-Webinterface there are all 141 messages listed in the folder
Baumschule. On my Android-Ph
Re: [SOGo] ActiveSync folders and mails missing
Hi, On 02/11/2020 21:52, Thomas Mager (tom.s...@tmt.at) wrote: I think I will do the same debugging with sogo-tool and logging for the Outlook problem, where also not all the folders and mails appear, tomorrow. This is a problem we also see with Outlook. It seems outlook is a more unreliable activesync client than many of the available others. (like mobile clients, thunderbird with TbSync/ActiveSync, etc) Strange perhaps, considering both outlook and activesync are MS products. MJ -- users@sogo.nu https://inverse.ca/sogo/lists
Re: [SOGo] ActiveSync folders and mails missing
Hi Thomas,
you are right - sorry. Because I made an new account for testing
yesterday in a hurry, I didnt change this setting to "all". Now it works
well with the GMail-App on the Android Phone.
I think I will do the same debugging with sogo-tool and logging for the
Outlook problem, where also not all the folders and mails appear, tomorrow.
Regards,
Thomas
Am 02.11.2020 um 17:13 schrieb "Thomas Fuehrer" (t...@aon.at):
Hi Thomas,
can you please check the setting in Gmail-App:
FilterType = 3 means only mails younger then 1 week will be synced.
Regards,
Thomas
*Von:*users-requ...@sogo.nu *Im Auftrag von
*Thomas Mager
*Gesendet:* Montag, 2. November 2020 14:54
*An:* users@sogo.nu
*Betreff:* Re: [SOGo] ActiveSync folders and mails missing
Folder "Baumschule" gave the following output:
Folder Key: androidc1751693000+folderc885951242e7925f2f20462fefb1
Folder Name: INBOX/Baumschule
metadata Name: {FolderOptions = {BodyPreferenceType = 2; FilterType
= 3; MIMESupport = 0; MIMETruncation = 8; }; displayName =
"INBOX/Baumschule"; }
I have restarted the sogod, did a fetch of folder Baumschule in
GMail-App on Android and attached the sogo-stripped.log of that
request to this mail.
Regards,
Thomas
Am 02.11.2020 um 14:04 schrieb "Thomas Fuehrer" (t...@aon.at
<mailto:t...@aon.at>):
What about Folder "Baumschule". How many entries do you see for this folder?
A sample sogo.log could help to better understand the problem.
Following sed (or a similar one) would strip some sensitive data:
sed -e '//{H;$!d;}' < sogo.log >
sogo-stripped.log
Regards,
Thomas
-Ursprüngliche Nachricht-
Von:users-requ...@sogo.nu <mailto:users-requ...@sogo.nu>
<mailto:users-requ...@sogo.nu> Im Auftrag von Thomas Mager
Gesendet: Montag, 2. November 2020 13:31
An:users@sogo.nu <mailto:users@sogo.nu>
Betreff: Re: [SOGo] ActiveSync folders and mails missing
Okay, I have run the sogo-tool command with -v on the account now. I can see the list of folders with "Folder Key", "Folder
Name" and "metadata Name". Some Folders like INBOX and Sent have many ID and date entries under "metadata Name ->
DateCache, Folder Options, SyncCache, SyncKey, displayName", but nearly all other folders have no entries in "metadata Name"
except "displayName".
Regards,
Thomas
Am 02.11.2020 um 11:57 schrieb "T F" (t...@aon.at <mailto:t...@aon.at>):
Hi Thomas,
re-run sogo-tool with option -v: sogo-tool -v manage-eas listfolders ...
With this option the output will show the IDs of synced mails.
Regards,
Thomas
-Ursprüngliche Nachricht-
Von:users-requ...@sogo.nu <mailto:users-requ...@sogo.nu>
<mailto:users-requ...@sogo.nu> Im Auftrag von
Thomas Mager
Gesendet: Sonntag, 1. November 2020 23:08
An:users@sogo.nu <mailto:users@sogo.nu>
Betreff: Re: [SOGo] ActiveSync folders and mails missing
Hi Thomas,
thanks for your fast response. I have set "SOGoEASDebugEnabled = YES"
now and also removed SOGoMaximumSyncWindowSize setting in sogo.conf.
When I createa new Gmail-App-Account on my Android Phone I can see all
folders now but when I enter the folders there are not all mails which I can
see in the same folder in my Dovecot IMAP server or in the SOGO Webinterface.
I tried to analyze the sogo.log but I cannot find the reason why not
all mails of this folder are synchronized with ActiveSync.
I also tried "sogo-tool manage-eas listfolders username
" and there I can see all folders for the account listed
correctly. For example, there is the folder named Baumschule under the Inbox and in the
directory cur of the IMAP-server I can see that there are 141 messages in that folder. When I
log into the SOGo-Webinterface there are all 141 messages listed in the folder Baumschule. On
my Android-Phone there are only 2 messages listed in that folder.
Regards,
Thomas
Am 01.11.2020 um 13:56 schrieb "T F" (t...@aon.at
<mailto:t...@aon.at>):
Hi Thomas,
set "SOGoEASDebugEnabled = YES" and check the response to the
FolderSync-requests sogo.log after configuring a new a account on your mobile device.
If SOGoMaximumSyncWindowSize is defined in sogo.conf remove it and
test again.
Checking the output of "sogo-tool manage-eas listfolders UserA
" might help to better understand be problem.
Regards,
Thomas
-Ursprüngliche Nachricht-
Von:users-requ...@sogo.nu <mailto:users-requ...@sogo.nu>
<mailto:users-requ...@sogo.
AW: [SOGo] ActiveSync folders and mails missing
Hi Thomas,
can you please check the setting in Gmail-App:
FilterType = 3 means only mails younger then 1 week will be synced.
Regards,
Thomas
Von: users-requ...@sogo.nu Im Auftrag von Thomas Mager
Gesendet: Montag, 2. November 2020 14:54
An: users@sogo.nu
Betreff: Re: [SOGo] ActiveSync folders and mails missing
Folder "Baumschule" gave the following output:
Folder Key: androidc1751693000+folderc885951242e7925f2f20462fefb1
Folder Name: INBOX/Baumschule
metadata Name: {FolderOptions = {BodyPreferenceType = 2; FilterType = 3;
MIMESupport = 0; MIMETruncation = 8; }; displayName = "INBOX/Baumschule"; }
I have restarted the sogod, did a fetch of folder Baumschule in GMail-App on
Android and attached the sogo-stripped.log of that request to this mail.
Regards,
Thomas
Am 02.11.2020 um 14:04 schrieb "Thomas Fuehrer" (t...@aon.at
<mailto:t...@aon.at> ):
What about Folder "Baumschule". How many entries do you see for this folder?
A sample sogo.log could help to better understand the problem.
Following sed (or a similar one) would strip some sensitive data:
sed -e '//{H;$!d;}' < sogo.log >
sogo-stripped.log
Regards,
Thomas
-Ursprüngliche Nachricht-
Von: users-requ...@sogo.nu <mailto:users-requ...@sogo.nu>
<mailto:users-requ...@sogo.nu> Im Auftrag von Thomas
Mager
Gesendet: Montag, 2. November 2020 13:31
An: users@sogo.nu <mailto:users@sogo.nu>
Betreff: Re: [SOGo] ActiveSync folders and mails missing
Okay, I have run the sogo-tool command with -v on the account now. I can see
the list of folders with "Folder Key", "Folder Name" and "metadata Name". Some
Folders like INBOX and Sent have many ID and date entries under "metadata Name
-> DateCache, Folder Options, SyncCache, SyncKey, displayName", but nearly all
other folders have no entries in "metadata Name" except "displayName".
Regards,
Thomas
Am 02.11.2020 um 11:57 schrieb "T F" (t...@aon.at <mailto:t...@aon.at> ):
Hi Thomas,
re-run sogo-tool with option -v: sogo-tool -v manage-eas listfolders ...
With this option the output will show the IDs of synced mails.
Regards,
Thomas
-Ursprüngliche Nachricht-
Von: users-requ...@sogo.nu <mailto:users-requ...@sogo.nu>
<mailto:users-requ...@sogo.nu> Im Auftrag von
Thomas Mager
Gesendet: Sonntag, 1. November 2020 23:08
An: users@sogo.nu <mailto:users@sogo.nu>
Betreff: Re: [SOGo] ActiveSync folders and mails missing
Hi Thomas,
thanks for your fast response. I have set "SOGoEASDebugEnabled = YES"
now and also removed SOGoMaximumSyncWindowSize setting in sogo.conf.
When I createa new Gmail-App-Account on my Android Phone I can see all folders
now but when I enter the folders there are not all mails which I can see in the
same folder in my Dovecot IMAP server or in the SOGO Webinterface.
I tried to analyze the sogo.log but I cannot find the reason why not all mails
of this folder are synchronized with ActiveSync.
I also tried "sogo-tool manage-eas listfolders username " and
there I can see all folders for the account listed correctly. For example,
there is the folder named Baumschule under the Inbox and in the directory cur
of the IMAP-server I can see that there are 141 messages in that folder. When I
log into the SOGo-Webinterface there are all 141 messages listed in the folder
Baumschule. On my Android-Phone there are only 2 messages listed in that folder.
Regards,
Thomas
Am 01.11.2020 um 13:56 schrieb "T F" (t...@aon.at <mailto:t...@aon.at> ):
Hi Thomas,
set "SOGoEASDebugEnabled = YES" and check the response to the
FolderSync-requests sogo.log after configuring a new a account on your mobile
device.
If SOGoMaximumSyncWindowSize is defined in sogo.conf remove it and test again.
Checking the output of "sogo-tool manage-eas listfolders UserA "
might help to better understand be problem.
Regards,
Thomas
-Ursprüngliche Nachricht-----
Von: users-requ...@sogo.nu <mailto:users-requ...@sogo.nu>
<mailto:users-requ...@sogo.nu> Im Auftrag von
Thomas Mager
Gesendet: Sonntag, 1. November 2020 00:42
An: users@sogo.nu <mailto:users@sogo.nu>
Betreff: [SOGo] ActiveSync folders and mails missing
Hi,
I have a SOGo-Server (V5.0.1) running with CentOS 8 and Dovecot IMAP server. In
the SOGo Webinterface I can see all folders and mails of my account but when I
use ActiveSync with Outlook 2019 or with my Android Smartphone some folders of
the account are missing and I have some folders where mails are missing. I
found some similar posts in the mailing list archive but I could not solve the
problem with one of the solutions.
When I debug with "IMAPDebugEnabled = YES" I can see that entries
like
S[0x557282344aa0]: * LIST (\HasNoChildren \UnMarked) "
Re: [SOGo] ActiveSync folders and mails missing
Folder "Baumschule" gave the following output:
Folder Key: androidc1751693000+folderc885951242e7925f2f20462fefb1
Folder Name: INBOX/Baumschule
metadata Name: {FolderOptions = {BodyPreferenceType = 2; FilterType
= 3; MIMESupport = 0; MIMETruncation = 8; }; displayName =
"INBOX/Baumschule"; }
I have restarted the sogod, did a fetch of folder Baumschule in
GMail-App on Android and attached the sogo-stripped.log of that request
to this mail.
Regards,
Thomas
Am 02.11.2020 um 14:04 schrieb "Thomas Fuehrer" (t...@aon.at):
What about Folder "Baumschule". How many entries do you see for this folder?
A sample sogo.log could help to better understand the problem.
Following sed (or a similar one) would strip some sensitive data:
sed -e '//{H;$!d;}' < sogo.log >
sogo-stripped.log
Regards,
Thomas
-Ursprüngliche Nachricht-
Von: users-requ...@sogo.nu Im Auftrag von Thomas Mager
Gesendet: Montag, 2. November 2020 13:31
An: users@sogo.nu
Betreff: Re: [SOGo] ActiveSync folders and mails missing
Okay, I have run the sogo-tool command with -v on the account now. I can see the list of folders with "Folder Key", "Folder
Name" and "metadata Name". Some Folders like INBOX and Sent have many ID and date entries under "metadata Name ->
DateCache, Folder Options, SyncCache, SyncKey, displayName", but nearly all other folders have no entries in "metadata Name"
except "displayName".
Regards,
Thomas
Am 02.11.2020 um 11:57 schrieb "T F" (t...@aon.at):
Hi Thomas,
re-run sogo-tool with option -v: sogo-tool -v manage-eas listfolders ...
With this option the output will show the IDs of synced mails.
Regards,
Thomas
-Ursprüngliche Nachricht-
Von: users-requ...@sogo.nu Im Auftrag von
Thomas Mager
Gesendet: Sonntag, 1. November 2020 23:08
An: users@sogo.nu
Betreff: Re: [SOGo] ActiveSync folders and mails missing
Hi Thomas,
thanks for your fast response. I have set "SOGoEASDebugEnabled = YES"
now and also removed SOGoMaximumSyncWindowSize setting in sogo.conf.
When I createa new Gmail-App-Account on my Android Phone I can see all folders
now but when I enter the folders there are not all mails which I can see in the
same folder in my Dovecot IMAP server or in the SOGO Webinterface.
I tried to analyze the sogo.log but I cannot find the reason why not all mails
of this folder are synchronized with ActiveSync.
I also tried "sogo-tool manage-eas listfolders username " and
there I can see all folders for the account listed correctly. For example, there is the folder
named Baumschule under the Inbox and in the directory cur of the IMAP-server I can see that
there are 141 messages in that folder. When I log into the SOGo-Webinterface there are all 141
messages listed in the folder Baumschule. On my Android-Phone there are only 2 messages listed
in that folder.
Regards,
Thomas
Am 01.11.2020 um 13:56 schrieb "T F" (t...@aon.at):
Hi Thomas,
set "SOGoEASDebugEnabled = YES" and check the response to the
FolderSync-requests sogo.log after configuring a new a account on your mobile device.
If SOGoMaximumSyncWindowSize is defined in sogo.conf remove it and test again.
Checking the output of "sogo-tool manage-eas listfolders UserA "
might help to better understand be problem.
Regards,
Thomas
-Ursprüngliche Nachricht-
Von: users-requ...@sogo.nu Im Auftrag von
Thomas Mager
Gesendet: Sonntag, 1. November 2020 00:42
An: users@sogo.nu
Betreff: [SOGo] ActiveSync folders and mails missing
Hi,
I have a SOGo-Server (V5.0.1) running with CentOS 8 and Dovecot IMAP server. In
the SOGo Webinterface I can see all folders and mails of my account but when I
use ActiveSync with Outlook 2019 or with my Android Smartphone some folders of
the account are missing and I have some folders where mails are missing. I
found some similar posts in the mailing list archive but I could not solve the
problem with one of the solutions.
When I debug with "IMAPDebugEnabled = YES" I can see that entries
like
S[0x557282344aa0]: * LIST (\HasNoChildren \UnMarked) "."
INBOX.Baumschule
S[0x557282344aa0]: * STATUS INBOX.Baumschule (X-GUID
f033170b66dd925f661a462fefb1)
where I can see that the subfolder Baumschule under the inbox is found but this
folder for example is not listed in Outlook 2019 or on the Android smartphone
Gmail app over ActiveSync.
Has anyone an idea what I can check to find a solution for this problem?
Regards,
Thomas
--
users@sogo.nu
https://inverse.ca/sogo/lists
--
users@sogo.nu
https://inverse.ca/sogo/lists
--
users@sogo.nu
https://inverse.ca/sogo/lists
--
users@sogo.nu
https://inverse.ca/sogo/listsNov 02 14:35:59 sogod [18272]: version 5.0.1 (build root@ 202010310622) --
starting
Nov 02 14:35:59 sogod [18272]: vmem size check enabled: shutting down app when
vmem > 2048 MB.
AW: [SOGo] ActiveSync folders and mails missing
What about Folder "Baumschule". How many entries do you see for this folder?
A sample sogo.log could help to better understand the problem.
Following sed (or a similar one) would strip some sensitive data:
sed -e '//{H;$!d;}' < sogo.log >
sogo-stripped.log
Regards,
Thomas
-Ursprüngliche Nachricht-
Von: users-requ...@sogo.nu Im Auftrag von Thomas Mager
Gesendet: Montag, 2. November 2020 13:31
An: users@sogo.nu
Betreff: Re: [SOGo] ActiveSync folders and mails missing
Okay, I have run the sogo-tool command with -v on the account now. I can see
the list of folders with "Folder Key", "Folder Name" and "metadata Name". Some
Folders like INBOX and Sent have many ID and date entries under "metadata Name
-> DateCache, Folder Options, SyncCache, SyncKey, displayName", but nearly all
other folders have no entries in "metadata Name" except "displayName".
Regards,
Thomas
Am 02.11.2020 um 11:57 schrieb "T F" (t...@aon.at):
> Hi Thomas,
> re-run sogo-tool with option -v: sogo-tool -v manage-eas listfolders ...
>
> With this option the output will show the IDs of synced mails.
>
> Regards,
> Thomas
>
> -Ursprüngliche Nachricht-
> Von: users-requ...@sogo.nu Im Auftrag von
> Thomas Mager
> Gesendet: Sonntag, 1. November 2020 23:08
> An: users@sogo.nu
> Betreff: Re: [SOGo] ActiveSync folders and mails missing
>
> Hi Thomas,
>
> thanks for your fast response. I have set "SOGoEASDebugEnabled = YES"
> now and also removed SOGoMaximumSyncWindowSize setting in sogo.conf.
> When I createa new Gmail-App-Account on my Android Phone I can see all
> folders now but when I enter the folders there are not all mails which I can
> see in the same folder in my Dovecot IMAP server or in the SOGO Webinterface.
>
> I tried to analyze the sogo.log but I cannot find the reason why not all
> mails of this folder are synchronized with ActiveSync.
>
> I also tried "sogo-tool manage-eas listfolders username "
> and there I can see all folders for the account listed correctly. For
> example, there is the folder named Baumschule under the Inbox and in the
> directory cur of the IMAP-server I can see that there are 141 messages in
> that folder. When I log into the SOGo-Webinterface there are all 141 messages
> listed in the folder Baumschule. On my Android-Phone there are only 2
> messages listed in that folder.
>
> Regards,
> Thomas
>
> Am 01.11.2020 um 13:56 schrieb "T F" (t...@aon.at):
>> Hi Thomas,
>> set "SOGoEASDebugEnabled = YES" and check the response to the
>> FolderSync-requests sogo.log after configuring a new a account on your
>> mobile device.
>>
>> If SOGoMaximumSyncWindowSize is defined in sogo.conf remove it and test
>> again.
>>
>> Checking the output of "sogo-tool manage-eas listfolders UserA "
>> might help to better understand be problem.
>>
>> Regards,
>> Thomas
>>
>> -Ursprüngliche Nachricht-
>> Von: users-requ...@sogo.nu Im Auftrag von
>> Thomas Mager
>> Gesendet: Sonntag, 1. November 2020 00:42
>> An: users@sogo.nu
>> Betreff: [SOGo] ActiveSync folders and mails missing
>>
>> Hi,
>>
>> I have a SOGo-Server (V5.0.1) running with CentOS 8 and Dovecot IMAP server.
>> In the SOGo Webinterface I can see all folders and mails of my account but
>> when I use ActiveSync with Outlook 2019 or with my Android Smartphone some
>> folders of the account are missing and I have some folders where mails are
>> missing. I found some similar posts in the mailing list archive but I could
>> not solve the problem with one of the solutions.
>>
>> When I debug with "IMAPDebugEnabled = YES" I can see that entries
>> like
>>
>> S[0x557282344aa0]: * LIST (\HasNoChildren \UnMarked) "."
>> INBOX.Baumschule
>> S[0x557282344aa0]: * STATUS INBOX.Baumschule (X-GUID
>> f033170b66dd925f661a462fefb1)
>>
>> where I can see that the subfolder Baumschule under the inbox is found but
>> this folder for example is not listed in Outlook 2019 or on the Android
>> smartphone Gmail app over ActiveSync.
>>
>> Has anyone an idea what I can check to find a solution for this problem?
>>
>> Regards,
>> Thomas
>>
>>
>> --
>> users@sogo.nu
>> https://inverse.ca/sogo/lists
>>
> --
> users@sogo.nu
> https://inverse.ca/sogo/lists
>
--
users@sogo.nu
https://inverse.ca/sogo/lists
--
users@sogo.nu
https://inverse.ca/sogo/lists
Re: [SOGo] ActiveSync folders and mails missing
Okay, I have run the sogo-tool command with -v on the account now. I can see the list of folders with "Folder Key", "Folder Name" and "metadata Name". Some Folders like INBOX and Sent have many ID and date entries under "metadata Name -> DateCache, Folder Options, SyncCache, SyncKey, displayName", but nearly all other folders have no entries in "metadata Name" except "displayName". Regards, Thomas Am 02.11.2020 um 11:57 schrieb "T F" (t...@aon.at): Hi Thomas, re-run sogo-tool with option -v: sogo-tool -v manage-eas listfolders ... With this option the output will show the IDs of synced mails. Regards, Thomas -Ursprüngliche Nachricht- Von: users-requ...@sogo.nu Im Auftrag von Thomas Mager Gesendet: Sonntag, 1. November 2020 23:08 An: users@sogo.nu Betreff: Re: [SOGo] ActiveSync folders and mails missing Hi Thomas, thanks for your fast response. I have set "SOGoEASDebugEnabled = YES" now and also removed SOGoMaximumSyncWindowSize setting in sogo.conf. When I createa new Gmail-App-Account on my Android Phone I can see all folders now but when I enter the folders there are not all mails which I can see in the same folder in my Dovecot IMAP server or in the SOGO Webinterface. I tried to analyze the sogo.log but I cannot find the reason why not all mails of this folder are synchronized with ActiveSync. I also tried "sogo-tool manage-eas listfolders username " and there I can see all folders for the account listed correctly. For example, there is the folder named Baumschule under the Inbox and in the directory cur of the IMAP-server I can see that there are 141 messages in that folder. When I log into the SOGo-Webinterface there are all 141 messages listed in the folder Baumschule. On my Android-Phone there are only 2 messages listed in that folder. Regards, Thomas Am 01.11.2020 um 13:56 schrieb "T F" (t...@aon.at): Hi Thomas, set "SOGoEASDebugEnabled = YES" and check the response to the FolderSync-requests sogo.log after configuring a new a account on your mobile device. If SOGoMaximumSyncWindowSize is defined in sogo.conf remove it and test again. Checking the output of "sogo-tool manage-eas listfolders UserA " might help to better understand be problem. Regards, Thomas -Ursprüngliche Nachricht- Von: users-requ...@sogo.nu Im Auftrag von Thomas Mager Gesendet: Sonntag, 1. November 2020 00:42 An: users@sogo.nu Betreff: [SOGo] ActiveSync folders and mails missing Hi, I have a SOGo-Server (V5.0.1) running with CentOS 8 and Dovecot IMAP server. In the SOGo Webinterface I can see all folders and mails of my account but when I use ActiveSync with Outlook 2019 or with my Android Smartphone some folders of the account are missing and I have some folders where mails are missing. I found some similar posts in the mailing list archive but I could not solve the problem with one of the solutions. When I debug with "IMAPDebugEnabled = YES" I can see that entries like S[0x557282344aa0]: * LIST (\HasNoChildren \UnMarked) "." INBOX.Baumschule S[0x557282344aa0]: * STATUS INBOX.Baumschule (X-GUID f033170b66dd925f661a462fefb1) where I can see that the subfolder Baumschule under the inbox is found but this folder for example is not listed in Outlook 2019 or on the Android smartphone Gmail app over ActiveSync. Has anyone an idea what I can check to find a solution for this problem? Regards, Thomas -- users@sogo.nu https://inverse.ca/sogo/lists -- users@sogo.nu https://inverse.ca/sogo/lists -- users@sogo.nu https://inverse.ca/sogo/lists
AW: [SOGo] ActiveSync folders and mails missing
Hi Thomas, re-run sogo-tool with option -v: sogo-tool -v manage-eas listfolders ... With this option the output will show the IDs of synced mails. Regards, Thomas -Ursprüngliche Nachricht- Von: users-requ...@sogo.nu Im Auftrag von Thomas Mager Gesendet: Sonntag, 1. November 2020 23:08 An: users@sogo.nu Betreff: Re: [SOGo] ActiveSync folders and mails missing Hi Thomas, thanks for your fast response. I have set "SOGoEASDebugEnabled = YES" now and also removed SOGoMaximumSyncWindowSize setting in sogo.conf. When I createa new Gmail-App-Account on my Android Phone I can see all folders now but when I enter the folders there are not all mails which I can see in the same folder in my Dovecot IMAP server or in the SOGO Webinterface. I tried to analyze the sogo.log but I cannot find the reason why not all mails of this folder are synchronized with ActiveSync. I also tried "sogo-tool manage-eas listfolders username " and there I can see all folders for the account listed correctly. For example, there is the folder named Baumschule under the Inbox and in the directory cur of the IMAP-server I can see that there are 141 messages in that folder. When I log into the SOGo-Webinterface there are all 141 messages listed in the folder Baumschule. On my Android-Phone there are only 2 messages listed in that folder. Regards, Thomas Am 01.11.2020 um 13:56 schrieb "T F" (t...@aon.at): > Hi Thomas, > set "SOGoEASDebugEnabled = YES" and check the response to the > FolderSync-requests sogo.log after configuring a new a account on your mobile > device. > > If SOGoMaximumSyncWindowSize is defined in sogo.conf remove it and test again. > > Checking the output of "sogo-tool manage-eas listfolders UserA " > might help to better understand be problem. > > Regards, > Thomas > > -Ursprüngliche Nachricht- > Von: users-requ...@sogo.nu Im Auftrag von > Thomas Mager > Gesendet: Sonntag, 1. November 2020 00:42 > An: users@sogo.nu > Betreff: [SOGo] ActiveSync folders and mails missing > > Hi, > > I have a SOGo-Server (V5.0.1) running with CentOS 8 and Dovecot IMAP server. > In the SOGo Webinterface I can see all folders and mails of my account but > when I use ActiveSync with Outlook 2019 or with my Android Smartphone some > folders of the account are missing and I have some folders where mails are > missing. I found some similar posts in the mailing list archive but I could > not solve the problem with one of the solutions. > > When I debug with "IMAPDebugEnabled = YES" I can see that entries like > > S[0x557282344aa0]: * LIST (\HasNoChildren \UnMarked) "." > INBOX.Baumschule > S[0x557282344aa0]: * STATUS INBOX.Baumschule (X-GUID > f033170b66dd925f661a462fefb1) > > where I can see that the subfolder Baumschule under the inbox is found but > this folder for example is not listed in Outlook 2019 or on the Android > smartphone Gmail app over ActiveSync. > > Has anyone an idea what I can check to find a solution for this problem? > > Regards, > Thomas > > > -- > users@sogo.nu > https://inverse.ca/sogo/lists > -- users@sogo.nu https://inverse.ca/sogo/lists -- users@sogo.nu https://inverse.ca/sogo/lists
Re: [SOGo] ActiveSync folders and mails missing
Hi Thomas, thanks for your fast response. I have set "SOGoEASDebugEnabled = YES" now and also removed SOGoMaximumSyncWindowSize setting in sogo.conf. When I createa new Gmail-App-Account on my Android Phone I can see all folders now but when I enter the folders there are not all mails which I can see in the same folder in my Dovecot IMAP server or in the SOGO Webinterface. I tried to analyze the sogo.log but I cannot find the reason why not all mails of this folder are synchronized with ActiveSync. I also tried "sogo-tool manage-eas listfolders username " and there I can see all folders for the account listed correctly. For example, there is the folder named Baumschule under the Inbox and in the directory cur of the IMAP-server I can see that there are 141 messages in that folder. When I log into the SOGo-Webinterface there are all 141 messages listed in the folder Baumschule. On my Android-Phone there are only 2 messages listed in that folder. Regards, Thomas Am 01.11.2020 um 13:56 schrieb "T F" (t...@aon.at): Hi Thomas, set "SOGoEASDebugEnabled = YES" and check the response to the FolderSync-requests sogo.log after configuring a new a account on your mobile device. If SOGoMaximumSyncWindowSize is defined in sogo.conf remove it and test again. Checking the output of "sogo-tool manage-eas listfolders UserA " might help to better understand be problem. Regards, Thomas -Ursprüngliche Nachricht- Von: users-requ...@sogo.nu Im Auftrag von Thomas Mager Gesendet: Sonntag, 1. November 2020 00:42 An: users@sogo.nu Betreff: [SOGo] ActiveSync folders and mails missing Hi, I have a SOGo-Server (V5.0.1) running with CentOS 8 and Dovecot IMAP server. In the SOGo Webinterface I can see all folders and mails of my account but when I use ActiveSync with Outlook 2019 or with my Android Smartphone some folders of the account are missing and I have some folders where mails are missing. I found some similar posts in the mailing list archive but I could not solve the problem with one of the solutions. When I debug with "IMAPDebugEnabled = YES" I can see that entries like S[0x557282344aa0]: * LIST (\HasNoChildren \UnMarked) "." INBOX.Baumschule S[0x557282344aa0]: * STATUS INBOX.Baumschule (X-GUID f033170b66dd925f661a462fefb1) where I can see that the subfolder Baumschule under the inbox is found but this folder for example is not listed in Outlook 2019 or on the Android smartphone Gmail app over ActiveSync. Has anyone an idea what I can check to find a solution for this problem? Regards, Thomas -- users@sogo.nu https://inverse.ca/sogo/lists -- users@sogo.nu https://inverse.ca/sogo/lists
AW: [SOGo] ActiveSync folders and mails missing
Hi Thomas, set "SOGoEASDebugEnabled = YES" and check the response to the FolderSync-requests sogo.log after configuring a new a account on your mobile device. If SOGoMaximumSyncWindowSize is defined in sogo.conf remove it and test again. Checking the output of "sogo-tool manage-eas listfolders UserA " might help to better understand be problem. Regards, Thomas -Ursprüngliche Nachricht- Von: users-requ...@sogo.nu Im Auftrag von Thomas Mager Gesendet: Sonntag, 1. November 2020 00:42 An: users@sogo.nu Betreff: [SOGo] ActiveSync folders and mails missing Hi, I have a SOGo-Server (V5.0.1) running with CentOS 8 and Dovecot IMAP server. In the SOGo Webinterface I can see all folders and mails of my account but when I use ActiveSync with Outlook 2019 or with my Android Smartphone some folders of the account are missing and I have some folders where mails are missing. I found some similar posts in the mailing list archive but I could not solve the problem with one of the solutions. When I debug with "IMAPDebugEnabled = YES" I can see that entries like S[0x557282344aa0]: * LIST (\HasNoChildren \UnMarked) "." INBOX.Baumschule S[0x557282344aa0]: * STATUS INBOX.Baumschule (X-GUID f033170b66dd925f661a462fefb1) where I can see that the subfolder Baumschule under the inbox is found but this folder for example is not listed in Outlook 2019 or on the Android smartphone Gmail app over ActiveSync. Has anyone an idea what I can check to find a solution for this problem? Regards, Thomas -- users@sogo.nu https://inverse.ca/sogo/lists -- users@sogo.nu https://inverse.ca/sogo/lists
[SOGo] ActiveSync folders and mails missing
Hi, I have a SOGo-Server (V5.0.1) running with CentOS 8 and Dovecot IMAP server. In the SOGo Webinterface I can see all folders and mails of my account but when I use ActiveSync with Outlook 2019 or with my Android Smartphone some folders of the account are missing and I have some folders where mails are missing. I found some similar posts in the mailing list archive but I could not solve the problem with one of the solutions. When I debug with "IMAPDebugEnabled = YES" I can see that entries like S[0x557282344aa0]: * LIST (\HasNoChildren \UnMarked) "." INBOX.Baumschule S[0x557282344aa0]: * STATUS INBOX.Baumschule (X-GUID f033170b66dd925f661a462fefb1) where I can see that the subfolder Baumschule under the inbox is found but this folder for example is not listed in Outlook 2019 or on the Android smartphone Gmail app over ActiveSync. Has anyone an idea what I can check to find a solution for this problem? Regards, Thomas -- users@sogo.nu https://inverse.ca/sogo/lists
