AW: [SOGo] outlook 2016 / EAS / debug mode sync issues

["Thomas Fuehrer"]

Hi, can you please post ALL log message belonging to a request from the 
"problem-device". i.e. everything between "EAS - request for device..." and 
"POST  HTTP/1.1 ..."


e.g:

Oct 07 13:05:03 sogod [8945]: <0x0x55aeeaf93690[SOGoActiveSyncDispatcher]> EAS 
- request for device GL1GS58BD10T10P2571BMPSRHC: 
http://www.microsoft.com/;>

 
  


Oct 07 13:05:02 sogod [8945]: 0.0.0.0 "POST 
/SOGo/Microsoft-Server-ActiveSync?User=. HTTP/1.1" 200 0/71

Thanks,
Thomas

-Ursprüngliche Nachricht-
Von: users-requ...@sogo.nu  Im Auftrag von mj
Gesendet: Mittwoch, 7. Oktober 2020 00:17
An: users@sogo.nu
Betreff: Re: [SOGo] outlook 2016 / EAS / debug mode sync issues

Hi Thomas,

The posted samples were actually from sogo.conf :-)

I just pasted the much smaller replies in between these requests.

See:
https://pad.ceph.com/p/response1
https://pad.ceph.com/p/response2
https://pad.ceph.com/p/response3
https://pad.ceph.com/p/response4

There has not been a larger reply during the whole sync day than the samples 
above.

Do these reveil anything interesting..?

MJ

Op 10/6/20 om 11:46 PM schreef Thomas Führer (t...@aon.at):
> Hi, the samples you provided don't really help, they just contain what 
> is requested by OL. You have to check what is logged in sogo.log 
> <http://sogo.log> when such requests are processed.
> 
> Regards, Thomas
> 
> 
> 
>  mj schrieb 
> 
> 
> 
> Op 10/6/20 om 8:59 PM schreef mj (li...@merit.unu.edu):
>  > I am currently reading this
>  >
> (https://techcommunity.microsoft.com/t5/exchange-team-blog/under-the-h
> ood-exchange-activesync-mailbox-log-analysis/ba-p/591224)
> 
>  > to hopefully better understand what I am looking at.
> 
> On that page, it says:
> 
> "Typically you will see items being added to the device in the Sync 
> response. You can see detailed information including the sender and 
> subject if verbose logging has been enabled on the CAS servers."
> 
> It seems that compared to microsoft, SOGo's SOGoEASDebugEnabled mode 
> is very verbose, but still not verbose enough.
> 
> It would make our lives so much easier, of SOGo would also log things 
> like sender and subject...
> 
> MJ
> --
> users@sogo.nu
> https://inverse.ca/sogo/lists
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> users@sogo.nu
> https://inverse.ca/sogo/lists
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Re: [SOGo] outlook 2016 / EAS / debug mode sync issues

[mj]

Hi Thomas,

The posted samples were actually from sogo.conf :-)

I just pasted the much smaller replies in between these requests.

See:
https://pad.ceph.com/p/response1
https://pad.ceph.com/p/response2
https://pad.ceph.com/p/response3
https://pad.ceph.com/p/response4

There has not been a larger reply during the whole sync day than the 
samples above.


Do these reveil anything interesting..?

MJ

Op 10/6/20 om 11:46 PM schreef Thomas Führer (t...@aon.at):
Hi, the samples you provided don't really help, they just contain what 
is requested by OL. You have to check what is logged in sogo.log 
 when such requests are processed.


Regards, Thomas



 mj schrieb 



Op 10/6/20 om 8:59 PM schreef mj (li...@merit.unu.edu):
 > I am currently reading this
 > 
(https://techcommunity.microsoft.com/t5/exchange-team-blog/under-the-hood-exchange-activesync-mailbox-log-analysis/ba-p/591224) 


 > to hopefully better understand what I am looking at.

On that page, it says:

"Typically you will see items being added to the device in the Sync
response. You can see detailed information including the sender and
subject if verbose logging has been enabled on the CAS servers."

It seems that compared to microsoft, SOGo's SOGoEASDebugEnabled mode is
very verbose, but still not verbose enough.

It would make our lives so much easier, of SOGo would also log things
like sender and subject...

MJ
--
users@sogo.nu
https://inverse.ca/sogo/lists
--
users@sogo.nu
https://inverse.ca/sogo/lists

--
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AW: [SOGo] outlook 2016 / EAS / debug mode sync issues

[t...@aon.at]

Hi, the samples you provided don't really help, they just contain what is requested by OL. You have to check what is logged in sogo.log when such requests are processed.
Regards, Thomas 
 mj schrieb Op 10/6/20 om 8:59 PM schreef mj (li...@merit.unu.edu):> I am currently reading this > (https://techcommunity.microsoft.com/t5/exchange-team-blog/under-the-hood-exchange-activesync-mailbox-log-analysis/ba-p/591224) > to hopefully better understand what I am looking at.On that page, it says:"Typically you will see items being added to the device in the Sync response. You can see detailed information including the sender and subject if verbose logging has been enabled on the CAS servers."It seems that compared to microsoft, SOGo's SOGoEASDebugEnabled mode is very verbose, but still not verbose enough.It would make our lives so much easier, of SOGo would also log things like sender and subject...MJ-- users@sogo.nuhttps://inverse.ca/sogo/lists
-- users@sogo.nuhttps://inverse.ca/sogo/lists

Re: [SOGo] outlook 2016 / EAS / debug mode sync issues

[mj]

Op 10/6/20 om 8:59 PM schreef mj (li...@merit.unu.edu):
I am currently reading this 
(https://techcommunity.microsoft.com/t5/exchange-team-blog/under-the-hood-exchange-activesync-mailbox-log-analysis/ba-p/591224) 
to hopefully better understand what I am looking at.


On that page, it says:

"Typically you will see items being added to the device in the Sync 
response. You can see detailed information including the sender and 
subject if verbose logging has been enabled on the CAS servers."


It seems that compared to microsoft, SOGo's SOGoEASDebugEnabled mode is 
very verbose, but still not verbose enough.


It would make our lives so much easier, of SOGo would also log things 
like sender and subject...


MJ
--
users@sogo.nu
https://inverse.ca/sogo/lists

Re: [SOGo] outlook 2016 / EAS / debug mode sync issues

[mj]

Hi Thomas,

Thanks for taking the time to respond!

I was running with SOGoEASDebugEnabled = YES, and now I uploaded three 
EAS samples here:


https://pad.ceph.com/p/sample1
https://pad.ceph.com/p/sample2
https://pad.ceph.com/p/sample3

Listfolders for this particular user is this:


sogo-tool manage-eas listfolders username AB2CD7F43DD84143A658BC0D19857D0A

listfolders for AB2CD7F43DD84143A658BC0D19857D0A

Folder Key: 
AB2CD7F43DD84143A658BC0D19857D0A+folder422e6327b3c558517874e2e67d9a
   Folder Name: INBOX

Folder Key: 
AB2CD7F43DD84143A658BC0D19857D0A+folder4e2e6327b3c558517874e2e67d9a
   Folder Name: Sent Items

Folder Key: 
AB2CD7F43DD84143A658BC0D19857D0A+folder502e6327b3c558517874e2e67d9a
   Folder Name: Deleted Items


But the logs remain cryptic to me. Outlook could so easily report WHAT 
email/calendar item it is currently requesting, and so could SOGo.


The above logs are with SOGoMaximumSyncWindowSize = 1

Grepping (-i) the SOGoEASDebugEnabled logs for "warn" or "error" gives 
no (relevant) results.


Our inverse support contract has expired (we are currently renewing it, 
but with without support until somewhere next week) so any help here is 
very much appreciated. :-)


I am currently reading this 
(https://techcommunity.microsoft.com/t5/exchange-team-blog/under-the-hood-exchange-activesync-mailbox-log-analysis/ba-p/591224) 
to hopefully better understand what I am looking at.


All the best,
MJ

Op 10/5/20 om 6:53 PM schreef Thomas Führer (t...@aon.at):

Hi, are there any errors in sogo.log?

Running sogo with
SOGoEASDebugEnabled = YES
can give more details in sogo.log

Regarding collectionid check:
sogo-tool -v manage-eas listdevices 
sogo-tool -v manage-eas listfolders  

Regards, Thomas



 mj schrieb 

Hi,

We're having an issue where outlook 2016 in EAS mode doesn't seem to
sync to SOGo anymore, and usually shows "Waiting for server response -
Connected" and occasionally says "All folders are up to date" - but all
folders are NOT up to date.

Outlook in debug mode creates endless copies of virtually identical two
kinds of files in %temp%\EASLogFiles:

* eas{2020-10-05-11-21-59-825}_2761.xml (48KB)
* eas{2020-10-05-11-21-59-825}_2760.info.xml (1KB)

The .info.xml files (1500 of them by now) are all identical:
 >
 > 
 > 0
 > MoreAvailable
 > outlook\pstprx\storeas\eascontentdownloader.cpp
 > 128
 > 

and the .xml files (48KB) differ only in three specific lines:

new transaction ID:
 > X-TransactionID: {3271F3C5-27C8-403C-9AE7-04D8A49588F7}

The first half of the SyncKey: (127916-296532 vs 127901-296532)
 > 127901-296532

And the ServerId seems to increment +1 for each next file:
 > 48430

It looks as if the process is stuck on a particular item, and is trying
again and again. (and failing..?)

So, is there a way to find out WHAT item is causing this issue?

Is there a way to translate things like  into actual
plain text items?

The outlook "Sync Issues" folder is empty.

Clues, anyone?

MJ
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AW: [SOGo] outlook 2016 / EAS / debug mode sync issues

[t...@aon.at]

Hi, are there any errors in sogo.log?
Running sogo with
SOGoEASDebugEnabled = YES
can give more details in sogo.log
Regarding collectionid check:
sogo-tool -v manage-eas listdevices 
sogo-tool -v manage-eas listfolders  
Regards, Thomas 
 mj schrieb Hi,We're having an issue where outlook 2016 in EAS mode doesn't seem to sync to SOGo anymore, and usually shows "Waiting for server response - Connected" and occasionally says "All folders are up to date" - but all folders are NOT up to date.Outlook in debug mode creates endless copies of virtually identical two kinds of files in %temp%\EASLogFiles:* eas{2020-10-05-11-21-59-825}_2761.xml (48KB)* eas{2020-10-05-11-21-59-825}_2760.info.xml (1KB)The .info.xml files (1500 of them by now) are all identical:> > >   0>   MoreAvailable>   outlook\pstprx\storeas\eascontentdownloader.cpp>   128> and the .xml files (48KB) differ only in three specific lines:new transaction ID:> X-TransactionID: {3271F3C5-27C8-403C-9AE7-04D8A49588F7}The first half of the SyncKey: (127916-296532 vs 127901-296532)>   127901-296532And the ServerId seems to increment +1 for each next file:>   48430It looks as if the process is stuck on a particular item, and is trying again and again. (and failing..?)So, is there a way to find out WHAT item is causing this issue?Is there a way to translate things like  into actual plain text items?The outlook "Sync Issues" folder is empty.Clues, anyone?MJ-- users@sogo.nuhttps://inverse.ca/sogo/lists
-- users@sogo.nuhttps://inverse.ca/sogo/lists

[SOGo] outlook 2016 / EAS / debug mode sync issues

[mj]

Hi,

We're having an issue where outlook 2016 in EAS mode doesn't seem to 
sync to SOGo anymore, and usually shows "Waiting for server response - 
Connected" and occasionally says "All folders are up to date" - but all 
folders are NOT up to date.


Outlook in debug mode creates endless copies of virtually identical two 
kinds of files in %temp%\EASLogFiles:


* eas{2020-10-05-11-21-59-825}_2761.xml (48KB)
* eas{2020-10-05-11-21-59-825}_2760.info.xml (1KB)

The .info.xml files (1500 of them by now) are all identical:



  0
  MoreAvailable
  outlook\pstprx\storeas\eascontentdownloader.cpp
  128



and the .xml files (48KB) differ only in three specific lines:

new transaction ID:

X-TransactionID: {3271F3C5-27C8-403C-9AE7-04D8A49588F7}


The first half of the SyncKey: (127916-296532 vs 127901-296532)

  127901-296532


And the ServerId seems to increment +1 for each next file:

  48430


It looks as if the process is stuck on a particular item, and is trying 
again and again. (and failing..?)


So, is there a way to find out WHAT item is causing this issue?

Is there a way to translate things like  into actual 
plain text items?


The outlook "Sync Issues" folder is empty.

Clues, anyone?

MJ
--
users@sogo.nu
https://inverse.ca/sogo/lists