Re: [Videolib] At the Death House Door
Our copy was also defective so our technician tweeted Kartemquin and got an immediate reply that this was news to them but also a promise that a fully-functioning replacement would be sent quickly. The contact was t...@kartemquin.com On Tue, May 31, 2011 at 11:35 AM, Meghann Matwichuk mtw...@udel.edu wrote: Good catch, John -- I just pulled our copy of At the Death House Door from the shelf, and noticed the same problem. It happens at 22:35, just before the start of Chapter 7. If their entire batch was replicated with this same problem, I'm guessing Kartemquin has a small nightmare on their hands. I plan on emailing the contact listed here for Distribution and Sales to see what I can learn about getting a working copy: http://www.kartemquin.com/contact/info Christine, re: your Northern Exposure problem -- I can't offer any feedback on that particular title, but we did have the same problem with disc 1 of Justified -- returned after one circ; the disc stopped just a few minutes into the first chapter of the first episode. Buffed it up; no go. Blehhh. Best, * Meghann Matwichuk, M.S. Associate Librarian Instructional Media Collection Department Morris Library, University of Delaware 181 S. College Ave. Newark, DE 19717 (302) 831-1475 http://www.lib.udel.edu/ud/instructionalmedia/ On 5/27/2011 3:21 PM, CROWLEY, CHRISTINE wrote: *Somewhat related problem. I have purchased four seasons of “Northern Exposure” as a gift for boyfriend. We are in Season Three and discovered that two episodes on a brand new disc are damaged, apparently, and just freeze. You can hear the blu-ray machine grinding away. The rest of the disc is fine. We tried buffing but to no avail. I am wondering if a single disc in a set is able to be returned for replacement. Has anyone else had this experience?* * * *Christine Crowley* Dean of Learning Resources *Northwest Vista College* 3535 N. Ellison Dr. San Antonio, TX 78251 210.486.4572 voice | 210.486.4504 fax *PLEASE NOTE: I AM RETIRING AS OF AUG. 19, 2011* *NEW LIBRARY CONTACT INFO UPON REQUEST* * * “A sense of humor is part of the art of leadership, of getting along with people, of getting things donehttp://thinkexist.com/quotation/a_sense_of_humor_is_part_of_the_art_of_leadership/159947.html”--Dwight David Eisenhower * * *From:* videolib-boun...@lists.berkeley.edu [ mailto:videolib-boun...@lists.berkeley.eduvideolib-boun...@lists.berkeley.edu] *On Behalf Of *John Streepy *Sent:* Friday, May 27, 2011 1:41 PM *To:* videolib@lists.berkeley.edu *Subject:* [Videolib] At the Death House Door Hello All Our copy of At the Death House Door (ISBN 1-56580-849-5) stops about 20 minutes into the program and goes back to the menu. If you start the movie from the scene select window it works fine. We sent it back to Amazon and they sent us a new copy which did the EXACT same thing. I am wondering if this happened to any one else? If it did, and you kept the DVD, how did you label the container to make sure people knew how to access the material? Thanks in advance and hope everyone has a fantastic weekend. regards jhs John H. Streepy Media Services Supervisor Library-Media Circulation James E. Brooks Library Central Washington University 400 East University Way Ellensburg, WA 98926-7548 (509) 963-2861 http://www.lib.cwu.edu/media Hand to hand combat just goes with the territory. All part of being a librarian -- James Turner Rex Libris Transitus profusum est nocens! VIDEOLIB is intended to encourage the broad and lively discussion of issues relating to the selection, evaluation, acquisition,bibliographic control, preservation, and use of current and evolving video formats in libraries and related institutions. It is hoped that the list will serve as an effective working tool for video librarians, as well as a channel of communication between libraries,educational institutions, and video producers and distributors. VIDEOLIB is intended to encourage the broad and lively discussion of issues relating to the selection, evaluation, acquisition,bibliographic control, preservation, and use of current and evolving video formats in libraries and related institutions. It is hoped that the list will serve as an effective working tool for video librarians, as well as a channel of communication between libraries,educational institutions, and video producers and distributors. -- Chris Lewis Media Librarian American University Library 202.885.3257 For latest Media Services News visit our blog at http://aulibmedia.blogspot.com Please think twice before printing this e-mail. VIDEOLIB is intended to encourage the broad and lively discussion of issues relating to the selection, evaluation, acquisition,bibliographic control, preservation, and use of current and evolving video formats in libraries and related institutions. It is hoped
Re: [Videolib] At the Death House Door
I received a phone call from Jacinta Banks at Kartemquin shortly after sending her an email, and was told that a new / corrected version would be on its way soon. It did sound like this is the first they'd been aware of the problem (she asked a number of questions -- where we'd purchased it from, how long ago, etc.) -- my guess is that it was a bad batch. It is nice that they are so responsive -- if the disc is indeed on it's way, then I'm really impressed. I've not had such a swift response from any other vendors / distributors of 'problem' discs. Best, * Meghann Matwichuk, M.S. Associate Librarian Instructional Media Collection Department Morris Library, University of Delaware 181 S. College Ave. Newark, DE 19717 (302) 831-1475 tel:%28302%29%20831-1475 http://www.lib.udel.edu/ud/instructionalmedia/ On 6/1/2011 1:31 PM, Chris Lewis wrote: Our copy was also defective so our technician tweeted Kartemquin and got an immediate reply that this was news to them but also a promise that a fully-functioning replacement would be sent quickly. The contact was t...@kartemquin.com mailto:t...@kartemquin.com On Tue, May 31, 2011 at 11:35 AM, Meghann Matwichuk mtw...@udel.edu mailto:mtw...@udel.edu wrote: Good catch, John -- I just pulled our copy of At the Death House Door from the shelf, and noticed the same problem. It happens at 22:35, just before the start of Chapter 7. If their entire batch was replicated with this same problem, I'm guessing Kartemquin has a small nightmare on their hands. I plan on emailing the contact listed here for Distribution and Sales to see what I can learn about getting a working copy: http://www.kartemquin.com/contact/info Christine, re: your Northern Exposure problem -- I can't offer any feedback on that particular title, but we did have the same problem with disc 1 of Justified -- returned after one circ; the disc stopped just a few minutes into the first chapter of the first episode. Buffed it up; no go. Blehhh. Best, * Meghann Matwichuk, M.S. Associate Librarian Instructional Media Collection Department Morris Library, University of Delaware 181 S. College Ave. Newark, DE 19717 (302) 831-1475 tel:%28302%29%20831-1475 http://www.lib.udel.edu/ud/instructionalmedia/ On 5/27/2011 3:21 PM, CROWLEY, CHRISTINE wrote: *Somewhat related problem. I have purchased four seasons of “Northern Exposure” as a gift for boyfriend. We are in Season Three and discovered that two episodes on a brand new disc are damaged, apparently, and just freeze. You can hear the blu-ray machine grinding away. The rest of the disc is fine. We tried buffing but to no avail. I am wondering if a single disc in a set is able to be returned for replacement. Has anyone else had this experience?* * * *Christine Crowley* Dean of Learning Resources *Northwest Vista College* 3535 N. Ellison Dr. San Antonio, TX 78251 210.486.4572 tel:210.486.4572 voice | 210.486.4504 tel:210.486.4504 fax *PLEASE NOTE: I AM RETIRING AS OF AUG. 19, 2011* *NEW LIBRARY CONTACT INFO UPON REQUEST* * * “A sense of humor is part of the art of leadership, of getting along with people, of getting things done http://thinkexist.com/quotation/a_sense_of_humor_is_part_of_the_art_of_leadership/159947.html”--Dwight David Eisenhower * * *From:* videolib-boun...@lists.berkeley.edu mailto:videolib-boun...@lists.berkeley.edu [mailto:videolib-boun...@lists.berkeley.edu] *On Behalf Of *John Streepy *Sent:* Friday, May 27, 2011 1:41 PM *To:* videolib@lists.berkeley.edu mailto:videolib@lists.berkeley.edu *Subject:* [Videolib] At the Death House Door Hello All Our copy of At the Death House Door (ISBN 1-56580-849-5) stops about 20 minutes into the program and goes back to the menu. If you start the movie from the scene select window it works fine. We sent it back to Amazon and they sent us a new copy which did the EXACT same thing. I am wondering if this happened to any one else? If it did, and you kept the DVD, how did you label the container to make sure people knew how to access the material? Thanks in advance and hope everyone has a fantastic weekend. regards jhs John H. Streepy Media Services Supervisor Library-Media Circulation James E. Brooks Library Central Washington University 400 East University Way Ellensburg, WA 98926-7548 (509) 963-2861 tel:%28509%29%C2%A0963-2861 http://www.lib.cwu.edu/media Hand to hand combat just goes with the territory. All part of being a librarian -- James Turner Rex Libris Transitus profusum est nocens! VIDEOLIB is intended to encourage the broad and lively discussion of issues relating
Re: [Videolib] At the Death House Door
Good catch, John -- I just pulled our copy of At the Death House Door from the shelf, and noticed the same problem. It happens at 22:35, just before the start of Chapter 7. If their entire batch was replicated with this same problem, I'm guessing Kartemquin has a small nightmare on their hands. I plan on emailing the contact listed here for Distribution and Sales to see what I can learn about getting a working copy: http://www.kartemquin.com/contact/info Christine, re: your Northern Exposure problem -- I can't offer any feedback on that particular title, but we did have the same problem with disc 1 of Justified -- returned after one circ; the disc stopped just a few minutes into the first chapter of the first episode. Buffed it up; no go. Blehhh. Best, * Meghann Matwichuk, M.S. Associate Librarian Instructional Media Collection Department Morris Library, University of Delaware 181 S. College Ave. Newark, DE 19717 (302) 831-1475 http://www.lib.udel.edu/ud/instructionalmedia/ On 5/27/2011 3:21 PM, CROWLEY, CHRISTINE wrote: *Somewhat related problem. I have purchased four seasons of Northern Exposure as a gift for boyfriend. We are in Season Three and discovered that two episodes on a brand new disc are damaged, apparently, and just freeze. You can hear the blu-ray machine grinding away. The rest of the disc is fine. We tried buffing but to no avail. I am wondering if a single disc in a set is able to be returned for replacement. Has anyone else had this experience?* * * *Christine Crowley* Dean of Learning Resources *Northwest Vista College* 3535 N. Ellison Dr. San Antonio, TX 78251 210.486.4572 voice | 210.486.4504 fax *PLEASE NOTE: I AM RETIRING AS OF AUG. 19, 2011* *NEW LIBRARY CONTACT INFO UPON REQUEST* * * A sense of humor is part of the art of leadership, of getting along with people, of getting things done http://thinkexist.com/quotation/a_sense_of_humor_is_part_of_the_art_of_leadership/159947.html--Dwight David Eisenhower * * *From:* videolib-boun...@lists.berkeley.edu [mailto:videolib-boun...@lists.berkeley.edu] *On Behalf Of *John Streepy *Sent:* Friday, May 27, 2011 1:41 PM *To:* videolib@lists.berkeley.edu *Subject:* [Videolib] At the Death House Door Hello All Our copy of At the Death House Door (ISBN 1-56580-849-5) stops about 20 minutes into the program and goes back to the menu. If you start the movie from the scene select window it works fine. We sent it back to Amazon and they sent us a new copy which did the EXACT same thing. I am wondering if this happened to any one else? If it did, and you kept the DVD, how did you label the container to make sure people knew how to access the material? Thanks in advance and hope everyone has a fantastic weekend. regards jhs John H. Streepy Media Services Supervisor Library-Media Circulation James E. Brooks Library Central Washington University 400 East University Way Ellensburg, WA 98926-7548 (509) 963-2861 http://www.lib.cwu.edu/media Hand to hand combat just goes with the territory. All part of being a librarian -- James Turner Rex Libris Transitus profusum est nocens! VIDEOLIB is intended to encourage the broad and lively discussion of issues relating to the selection, evaluation, acquisition,bibliographic control, preservation, and use of current and evolving video formats in libraries and related institutions. It is hoped that the list will serve as an effective working tool for video librarians, as well as a channel of communication between libraries,educational institutions, and video producers and distributors. VIDEOLIB is intended to encourage the broad and lively discussion of issues relating to the selection, evaluation, acquisition,bibliographic control, preservation, and use of current and evolving video formats in libraries and related institutions. It is hoped that the list will serve as an effective working tool for video librarians, as well as a channel of communication between libraries,educational institutions, and video producers and distributors.
[Videolib] At the Death House Door
Hello All Our copy of At the Death House Door (ISBN 1-56580-849-5) stops about 20 minutes into the program and goes back to the menu. If you start the movie from the scene select window it works fine. We sent it back to Amazon and they sent us a new copy which did the EXACT same thing. I am wondering if this happened to any one else? If it did, and you kept the DVD, how did you label the container to make sure people knew how to access the material? Thanks in advance and hope everyone has a fantastic weekend. regards jhs John H. Streepy Media Services Supervisor Library-Media Circulation James E. Brooks Library Central Washington University 400 East University Way Ellensburg, WA 98926-7548 (509) 963-2861 http://www.lib.cwu.edu/media Hand to hand combat just goes with the territory. All part of being a librarian -- James Turner Rex Libris Transitus profusum est nocens! VIDEOLIB is intended to encourage the broad and lively discussion of issues relating to the selection, evaluation, acquisition,bibliographic control, preservation, and use of current and evolving video formats in libraries and related institutions. It is hoped that the list will serve as an effective working tool for video librarians, as well as a channel of communication between libraries,educational institutions, and video producers and distributors.
