Re: Amazon App Problems

2018-08-20 Thread Sandra
So, I just called the disability help line. They had me clear my history, 
and it seems to be working fine now. Why this should affect things in the 
past half-week, for multiple screen-reader users on different systems with 
different browser preferences, I don't get; he said it may have something to 
do with bookmarks being generated by your browser or something. I still 
question why-now, and why so many people, but am glad that, at least for 
now, I seem to be able to navigate Amazon again. So, see if clearing out 
your browser history helps.




Sandra

"Not everything that is faced can be changed, but nothing can be changed 
until it is faced."

(James Baldwin)
-Original Message- 
From: Penny Reeder

Sent: Monday, August 20, 2018 7:39 AM
To: viphone@googlegroups.com
Subject: Re: Amazon App Problems

Good luck with that. I was trying to order a book last night using the
Amazon.com app on my IPhone. When I got to the Submit button, tappiing
it did nothing. I tried repeatedly for several minutes, then I called
the Disability Help Number. The whole experience was completely
unsatisfactory.

I understand that the people on the help line are not allowed to make
a purchase, and what I couldn't do was to get the Submit button to
work -- to make the purchase. I was simply asking for the person on
the phone to report the problem with using the app with VoiceOver.

HHe could see the item in my cart.

He couldn't figure out why I couldn't submit my order.

He refused to report the problem because he said he couldn't see what
the problem was.

The whole encounter was totally frustrating.

Then, after I hung up, he called me back to say he had figured out why
I couldn't submit my order. It was, he said, because the book was out
of stock for the next couple of days.

I already knew that, and that was not the issue, since I was simply
ordering the book which Amazon would deliver as soon as it came back
into stock, on August 25 I believe.

After that encounter, I tried one more time. I closed the app. I
opened the app, the book was still in my cart, I still couldn't make
the submit button work by tapping on it. I closed VoiceOver, then
turned it back on, and lo and behold, finally, the Place Order button
worked, and my order when through.

I found working with the HelpLine person more frustrating than dealing
with the problem that had led me to call.
Penny

On 8/19/18, M. Taylor  wrote:

Hello Regina,

You can contact Amazon, directly from within the iOS app, itself.

1.
From the Navigation Menu, located near the upper right corner of the
display, select Customer Service.

2.
Select Contacts Us.

I'm certain they will be happy to provide a feedback email address.

Mark

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of regina alvarado
Sent: Sunday, August 19, 2018 12:31 PM
To: viphone@googlegroups.com
Subject: Re: Amazon App Problems



 Yes, yes. With plenty of perseverance I can use the app. However, if it
stays on the same trajectory, it will not be usable after a few more
updates. I tried to find an email address I could use to express my
displeasure to but could find nothing. This is an app that needs to remain
very accessible!
Reggie and Lex
God said, "I need somebody strong enough to pull sleds and find bombs, yet
gentle enough to love babies and lead the blind. Somebody who will spend 
all

day on a couch with a resting head and supportive eyes to lift the spirits
of a broken heart." So God made a dog.


On Aug 17, 2018, at 4:31 PM, Sandra  wrote:

Same issues even on a desktop.






Sandra

"Not everything that is faced can be changed, but nothing can be changed
until it is faced."
(James Baldwin)
-Original Message- From: Bobby Druesedow
Sent: Friday, August 17, 2018 12:16 PM
To: viphone@googlegroups.com
Subject: Amazon App Problems

Hello,

Has anyone noticed a big difference in finding products using the Amazon 
app
on the iPhone? I'M not sure when it changed, but it has been within the 
last
3 or 4 weeks. In the past, I was able to search for an item, and a long 
list
of items would come up that I could scroll through by headings. Now, after 
a

search, it may show 142 results, but I can only get through about 4 items
before I run into a back button. I can't seem to get past the first 
several

items anymore. Any help would be appreciated. Thanks.

Sent from my iPhone

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Re: Amazon App Problems

2018-08-20 Thread Penny Reeder
Good luck with that. I was trying to order a book last night using the
Amazon.com app on my IPhone. When I got to the Submit button, tappiing
it did nothing. I tried repeatedly for several minutes, then I called
the Disability Help Number. The whole experience was completely
unsatisfactory.

I understand that the people on the help line are not allowed to make
a purchase, and what I couldn't do was to get the Submit button to
work -- to make the purchase. I was simply asking for the person on
the phone to report the problem with using the app with VoiceOver.

HHe could see the item in my cart.

He couldn't figure out why I couldn't submit my order.

He refused to report the problem because he said he couldn't see what
the problem was.

The whole encounter was totally frustrating.

Then, after I hung up, he called me back to say he had figured out why
I couldn't submit my order. It was, he said, because the book was out
of stock for the next couple of days.

I already knew that, and that was not the issue, since I was simply
ordering the book which Amazon would deliver as soon as it came back
into stock, on August 25 I believe.

After that encounter, I tried one more time. I closed the app. I
opened the app, the book was still in my cart, I still couldn't make
the submit button work by tapping on it. I closed VoiceOver, then
turned it back on, and lo and behold, finally, the Place Order button
worked, and my order when through.

I found working with the HelpLine person more frustrating than dealing
with the problem that had led me to call.
Penny

On 8/19/18, M. Taylor  wrote:
> Hello Regina,
>
> You can contact Amazon, directly from within the iOS app, itself.
>
> 1.
> From the Navigation Menu, located near the upper right corner of the
> display, select Customer Service.
>
> 2.
> Select Contacts Us.
>
> I'm certain they will be happy to provide a feedback email address.
>
> Mark
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of regina alvarado
> Sent: Sunday, August 19, 2018 12:31 PM
> To: viphone@googlegroups.com
> Subject: Re: Amazon App Problems
>
> 
>
>  Yes, yes. With plenty of perseverance I can use the app. However, if it
> stays on the same trajectory, it will not be usable after a few more
> updates. I tried to find an email address I could use to express my
> displeasure to but could find nothing. This is an app that needs to remain
> very accessible!
> Reggie and Lex
> God said, "I need somebody strong enough to pull sleds and find bombs, yet
> gentle enough to love babies and lead the blind. Somebody who will spend all
> day on a couch with a resting head and supportive eyes to lift the spirits
> of a broken heart." So God made a dog.
>
>
> On Aug 17, 2018, at 4:31 PM, Sandra  wrote:
>
> Same issues even on a desktop.
>
>
>
>
>
>
> Sandra
>
> "Not everything that is faced can be changed, but nothing can be changed
> until it is faced."
> (James Baldwin)
> -Original Message- From: Bobby Druesedow
> Sent: Friday, August 17, 2018 12:16 PM
> To: viphone@googlegroups.com
> Subject: Amazon App Problems
>
> Hello,
>
> Has anyone noticed a big difference in finding products using the Amazon app
> on the iPhone? I'M not sure when it changed, but it has been within the last
> 3 or 4 weeks. In the past, I was able to search for an item, and a long list
> of items would come up that I could scroll through by headings. Now, after a
> search, it may show 142 results, but I can only get through about 4 items
> before I run into a back button. I can't seem to get past the first several
> items anymore. Any help would be appreciated. Thanks.
>
> Sent from my iPhone
>
> --
> The following information is important for all members of the V iPhone
> list.
>
> If you have any questions or concerns about the running of this list, or if
> you feel that a member's post is inappropriate, please contact the owners or
> moderators directly rather than posting on the list itself.
>
> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:
> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at
> caraqu...@caraquinn.com
>
> The archives for this list can be searched at:
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RE: Amazon App Problems

2018-08-19 Thread M. Taylor
Hello Regina,

You can contact Amazon, directly from within the iOS app, itself.  

1.
>From the Navigation Menu, located near the upper right corner of the display, 
>select Customer Service.

2.
Select Contacts Us.

I'm certain they will be happy to provide a feedback email address.

Mark

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
regina alvarado
Sent: Sunday, August 19, 2018 12:31 PM
To: viphone@googlegroups.com
Subject: Re: Amazon App Problems



 Yes, yes. With plenty of perseverance I can use the app. However, if it stays 
on the same trajectory, it will not be usable after a few more updates. I tried 
to find an email address I could use to express my displeasure to but could 
find nothing. This is an app that needs to remain very accessible!
Reggie and Lex
God said, "I need somebody strong enough to pull sleds and find bombs, yet 
gentle enough to love babies and lead the blind. Somebody who will spend all 
day on a couch with a resting head and supportive eyes to lift the spirits of a 
broken heart." So God made a dog.


On Aug 17, 2018, at 4:31 PM, Sandra  wrote:

Same issues even on a desktop.






Sandra

"Not everything that is faced can be changed, but nothing can be changed until 
it is faced."
(James Baldwin)
-Original Message- From: Bobby Druesedow
Sent: Friday, August 17, 2018 12:16 PM
To: viphone@googlegroups.com
Subject: Amazon App Problems

Hello,

Has anyone noticed a big difference in finding products using the Amazon app on 
the iPhone? I'M not sure when it changed, but it has been within the last 3 or 
4 weeks. In the past, I was able to search for an item, and a long list of 
items would come up that I could scroll through by headings. Now, after a 
search, it may show 142 results, but I can only get through about 4 items 
before I run into a back button. I can't seem to get past the first several 
items anymore. Any help would be appreciated. Thanks.

Sent from my iPhone

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Re: Amazon App Problems

2018-08-19 Thread Sandra
There was a time that seemed true--the site was user-friendly to be able to 
place orders, do returns, and more, and at the bottom of the page was a 
little blurb giving the #, implying that that was for whenever you couldn't 
get your thing done on the site. Now, I find the site completely 
nonfunctional, so I think I should give them a shout tomorrow and 
complain--hopefully a lot of screen-reader users will also...






Sandra

"Not everything that is faced can be changed, but nothing can be changed 
until it is faced."

(James Baldwin)
-Original Message- 
From: Mary Jo Partyka

Sent: Sunday, August 19, 2018 4:25 PM
To: viphone@googlegroups.com
Subject: Re: Amazon App Problems

I have also been having problems with the Amazon app.  I usually use it on 
the computer.  It was easier touse before.  Amazon will [probably reply taht 
they have a Disability line but I think the site should be more Accessible 
and compliant.  The disability line should be the last resort.



Mary Jo Partyka
choir...@gmail.com


On Aug 19, 2018, at 3:30 PM, regina alvarado  
wrote:




Yes, yes. With plenty of perseverance I can use the app. However, if it 
stays on the same trajectory, it will not be usable after a few more 
updates. I tried to find an email address I could use to express my 
displeasure to but could find nothing. This is an app that needs to remain 
very accessible!

Reggie and Lex
God said, "I need somebody strong enough to pull sleds and find bombs, yet 
gentle enough to love babies and lead the blind. Somebody who will spend 
all day on a couch with a resting head and supportive eyes to lift the 
spirits of a broken heart." So God made a dog.



On Aug 17, 2018, at 4:31 PM, Sandra  wrote:

Same issues even on a desktop.






Sandra

"Not everything that is faced can be changed, but nothing can be changed 
until it is faced."

(James Baldwin)
-Original Message- From: Bobby Druesedow
Sent: Friday, August 17, 2018 12:16 PM
To: viphone@googlegroups.com
Subject: Amazon App Problems

Hello,

Has anyone noticed a big difference in finding products using the Amazon 
app on the iPhone? I'M not sure when it changed, but it has been within 
the last 3 or 4 weeks. In the past, I was able to search for an item, and 
a long list of items would come up that I could scroll through by 
headings. Now, after a search, it may show 142 results, but I can only get 
through about 4 items before I run into a back button. I can't seem to get 
past the first several items anymore. Any help would be appreciated. 
Thanks.


Sent from my iPhone

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Your

Re: Amazon App Problems

2018-08-19 Thread cwc
I notice that on the PC it takes a couple of seconds for the page to load. 
There seems to be the same problem with the phone. I have had to wait for 
the headings to be available. Unfortunately, Voice does not tell you that 
the ap has loaded the entire page. 

On Friday, August 17, 2018 at 12:17:12 PM UTC-4, Bobby Druesedow wrote:
>
> Hello, 
>
> Has anyone noticed a big difference in finding products using the Amazon 
> app on the iPhone? I'M not sure when it changed, but it has been within the 
> last 3 or 4 weeks. In the past, I was able to search for an item, and a 
> long list of items would come up that I could scroll through by headings. 
> Now, after a search, it may show 142 results, but I can only get through 
> about 4 items before I run into a back button. I can't seem to get past the 
> first several items anymore. Any help would be appreciated. Thanks. 
>
> Sent from my iPhone 
>

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Re: Amazon App Problems

2018-08-19 Thread Mary Jo Partyka
I have also been having problems with the Amazon app.  I usually use it on the 
computer.  It was easier touse before.  Amazon will [probably reply taht they 
have a Disability line but I think the site should be more Accessible and 
compliant.  The disability line should be the last resort.


Mary Jo Partyka
choir...@gmail.com


> On Aug 19, 2018, at 3:30 PM, regina alvarado  
> wrote:
> 
> 
> 
> Yes, yes. With plenty of perseverance I can use the app. However, if it stays 
> on the same trajectory, it will not be usable after a few more updates. I 
> tried to find an email address I could use to express my displeasure to but 
> could find nothing. This is an app that needs to remain very accessible!
> Reggie and Lex
> God said, "I need somebody strong enough to pull sleds and find bombs, yet 
> gentle enough to love babies and lead the blind. Somebody who will spend all 
> day on a couch with a resting head and supportive eyes to lift the spirits of 
> a broken heart." So God made a dog.
> 
> 
> On Aug 17, 2018, at 4:31 PM, Sandra  wrote:
> 
> Same issues even on a desktop.
> 
> 
> 
> 
> 
> 
> Sandra
> 
> "Not everything that is faced can be changed, but nothing can be changed 
> until it is faced."
> (James Baldwin)
> -Original Message- From: Bobby Druesedow
> Sent: Friday, August 17, 2018 12:16 PM
> To: viphone@googlegroups.com
> Subject: Amazon App Problems
> 
> Hello,
> 
> Has anyone noticed a big difference in finding products using the Amazon app 
> on the iPhone? I'M not sure when it changed, but it has been within the last 
> 3 or 4 weeks. In the past, I was able to search for an item, and a long list 
> of items would come up that I could scroll through by headings. Now, after a 
> search, it may show 142 results, but I can only get through about 4 items 
> before I run into a back button. I can't seem to get past the first several 
> items anymore. Any help would be appreciated. Thanks.
> 
> Sent from my iPhone
> 
> -- 
> The following information is important for all members of the V iPhone list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at: 
> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
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> --- You received this message because you are subscribed to the Google Groups 
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> 
> The archives for this list can be search

Re: Amazon App Problems

2018-08-19 Thread regina alvarado


 Yes, yes. With plenty of perseverance I can use the app. However, if it stays 
on the same trajectory, it will not be usable after a few more updates. I tried 
to find an email address I could use to express my displeasure to but could 
find nothing. This is an app that needs to remain very accessible!
Reggie and Lex
God said, "I need somebody strong enough to pull sleds and find bombs, yet 
gentle enough to love babies and lead the blind. Somebody who will spend all 
day on a couch with a resting head and supportive eyes to lift the spirits of a 
broken heart." So God made a dog.


On Aug 17, 2018, at 4:31 PM, Sandra  wrote:

Same issues even on a desktop.






Sandra

"Not everything that is faced can be changed, but nothing can be changed until 
it is faced."
(James Baldwin)
-Original Message- From: Bobby Druesedow
Sent: Friday, August 17, 2018 12:16 PM
To: viphone@googlegroups.com
Subject: Amazon App Problems

Hello,

Has anyone noticed a big difference in finding products using the Amazon app on 
the iPhone? I'M not sure when it changed, but it has been within the last 3 or 
4 weeks. In the past, I was able to search for an item, and a long list of 
items would come up that I could scroll through by headings. Now, after a 
search, it may show 142 results, but I can only get through about 4 items 
before I run into a back button. I can't seem to get past the first several 
items anymore. Any help would be appreciated. Thanks.

Sent from my iPhone

-- 
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If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your V iPhone list moderator is Mark Taylor.  Mark can be reached at: 
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Re: Amazon App Problems

2018-08-17 Thread englishrider91
Yes, this is super annoying right now. I always try trouble-shooting first 
before writing to the list--and you're right. The list of results doesn't 
auto-scroll anymore. You have always, as far as I know, have had to 
three-finger swipe up within a product page a couple of times in order to get 
the description heading to come into view so you could navigate to it by 
headings--but you've never had to do this in the search results list. I'm going 
to contact Amazon about this. It's frustrating.


Thanks,
Ari

> On Aug 17, 2018, at 5:46 PM, Arnold Schmidt  wrote:
> 
> As far as the back button appearing much sooner than it should, it seems that 
> the results won't scroll to the next screen. So, when you are swiping and hit 
> this back button, swipe left to be within the last result you were reading, 
> and do a three-finger swipe up to get to the next screen of results. It has 
> literally been years since I have delt with Amazon on a desktop computer,  so 
> I can't comment about that. 
> 
> 
> Arnold Schmidt 
> 
> 
> Sent from  Arnold's  iPhone
> 
> On Aug 17, 2018, at 4:57 PM, lenron brown  wrote:
> 
> Yeah it has been majorly weird. Can't even buy things with one click
> here. Also adding things to my wish list seems to give me issues on
> the desk top
> 
>> On 8/17/18, Sandra  wrote:
>> Same issues even on a desktop.
>> 
>> 
>> 
>> 
>> 
>> 
>> Sandra
>> 
>> "Not everything that is faced can be changed, but nothing can be changed
>> until it is faced."
>> (James Baldwin)
>> -Original Message-
>> From: Bobby Druesedow
>> Sent: Friday, August 17, 2018 12:16 PM
>> To: viphone@googlegroups.com
>> Subject: Amazon App Problems
>> 
>> Hello,
>> 
>> Has anyone noticed a big difference in finding products using the Amazon app
>> 
>> on the iPhone? I'M not sure when it changed, but it has been within the last
>> 
>> 3 or 4 weeks. In the past, I was able to search for an item, and a long list
>> 
>> of items would come up that I could scroll through by headings. Now, after a
>> 
>> search, it may show 142 results, but I can only get through about 4 items
>> before I run into a back button. I can't seem to get past the first several
>> 
>> items anymore. Any help would be appreciated. Thanks.
>> 
>> Sent from my iPhone
>> 
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Re: Amazon App Problems

2018-08-17 Thread Arnold Schmidt
As far as the back button appearing much sooner than it should, it seems that 
the results won't scroll to the next screen. So, when you are swiping and hit 
this back button, swipe left to be within the last result you were reading, and 
do a three-finger swipe up to get to the next screen of results. It has 
literally been years since I have delt with Amazon on a desktop computer,  so I 
can't comment about that. 


Arnold Schmidt 


Sent from  Arnold's  iPhone

On Aug 17, 2018, at 4:57 PM, lenron brown  wrote:

Yeah it has been majorly weird. Can't even buy things with one click
here. Also adding things to my wish list seems to give me issues on
the desk top

> On 8/17/18, Sandra  wrote:
> Same issues even on a desktop.
> 
> 
> 
> 
> 
> 
> Sandra
> 
> "Not everything that is faced can be changed, but nothing can be changed
> until it is faced."
> (James Baldwin)
> -Original Message-
> From: Bobby Druesedow
> Sent: Friday, August 17, 2018 12:16 PM
> To: viphone@googlegroups.com
> Subject: Amazon App Problems
> 
> Hello,
> 
> Has anyone noticed a big difference in finding products using the Amazon app
> 
> on the iPhone? I'M not sure when it changed, but it has been within the last
> 
> 3 or 4 weeks. In the past, I was able to search for an item, and a long list
> 
> of items would come up that I could scroll through by headings. Now, after a
> 
> search, it may show 142 results, but I can only get through about 4 items
> before I run into a back button. I can't seem to get past the first several
> 
> items anymore. Any help would be appreciated. Thanks.
> 
> Sent from my iPhone
> 
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Re: Amazon App Problems

2018-08-17 Thread lenron brown
Yeah it has been majorly weird. Can't even buy things with one click
here. Also adding things to my wish list seems to give me issues on
the desk top

On 8/17/18, Sandra  wrote:
> Same issues even on a desktop.
>
>
>
>
>
>
> Sandra
>
> "Not everything that is faced can be changed, but nothing can be changed
> until it is faced."
> (James Baldwin)
> -Original Message-
> From: Bobby Druesedow
> Sent: Friday, August 17, 2018 12:16 PM
> To: viphone@googlegroups.com
> Subject: Amazon App Problems
>
> Hello,
>
> Has anyone noticed a big difference in finding products using the Amazon app
>
> on the iPhone? I'M not sure when it changed, but it has been within the last
>
> 3 or 4 weeks. In the past, I was able to search for an item, and a long list
>
> of items would come up that I could scroll through by headings. Now, after a
>
> search, it may show 142 results, but I can only get through about 4 items
> before I run into a back button. I can't seem to get past the first several
>
> items anymore. Any help would be appreciated. Thanks.
>
> Sent from my iPhone
>
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Re: Amazon App Problems

2018-08-17 Thread Sandra

Same issues even on a desktop.






Sandra

"Not everything that is faced can be changed, but nothing can be changed 
until it is faced."

(James Baldwin)
-Original Message- 
From: Bobby Druesedow

Sent: Friday, August 17, 2018 12:16 PM
To: viphone@googlegroups.com
Subject: Amazon App Problems

Hello,

Has anyone noticed a big difference in finding products using the Amazon app 
on the iPhone? I'M not sure when it changed, but it has been within the last 
3 or 4 weeks. In the past, I was able to search for an item, and a long list 
of items would come up that I could scroll through by headings. Now, after a 
search, it may show 142 results, but I can only get through about 4 items 
before I run into a back button. I can't seem to get past the first several 
items anymore. Any help would be appreciated. Thanks.


Sent from my iPhone

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Amazon App Problems

2018-08-17 Thread Bobby Druesedow
Hello, 

Has anyone noticed a big difference in finding products using the Amazon app on 
the iPhone? I'M not sure when it changed, but it has been within the last 3 or 
4 weeks. In the past, I was able to search for an item, and a long list of 
items would come up that I could scroll through by headings. Now, after a 
search, it may show 142 results, but I can only get through about 4 items 
before I run into a back button. I can't seem to get past the first several 
items anymore. Any help would be appreciated. Thanks. 

Sent from my iPhone

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