Re: Disconnection problems
Hi Ronni I've been able to speak to my friend and here are the answers to your questions. She loses the connection while using the internet. Not sure about whether cable or ADSL and she will try and find that out. I'm inclined to think it would be the latter but only guessing. The router is a Belkin N Wireless Router (no number after the N) The original router set up was done by a neighbour and perhaps therein lies the problem!! On one occasion she did phone Belkin and was then asked to unplug the router from downstairs and take it upstairs. She was not happy about doing that and also had so much trouble understanding the Indian lady on the other end of the phone that she gave up. She also said that, generally speaking, the problem occurs more often during the day rather than late at night. Could this be related to usage in her area at various times of the day? Any further advice would be most welcome. Kind regards Laura On 03/09/2010, at 11:56 AM, Laura Webb wrote: Hi Ronni Thank you for your comments. I'll try and get the answers to your questions and then get back to you again. Kind regards Laura On 03/09/2010, at 9:50 AM, Ronda Brown wrote: Hi Laura, On 03/09/2010, at 9:12 AM, Laura Webb wrote: Hi Roger Peter Thanks for that but not sure if I have the answer. Except yesterday I took my MacBook to my friend's house with the idea of using it if she was having problems. That didn't work because when she lost connection I was unable to connect either! Suppose that indicates a Telstra problem. The Router is loosing connection to the Internet, not actually the Wireless connection. It could indicate she does not have the Belkin Wireless Router setup correctly. 1. Is she loosing connection while using the Internet, or after a period of inactivity (after being idle for a while)? 2. Is she connected to Bigpond Cable or ADSL? 3. What Model Belkin Wireless Router is she using. (example: Belkin N1 Wireless Router)? More detail will help someone give you advise. Cheers, Ronni Having said that I seem to remember that her wireless icon was Ok which puzzled me as to why I could not connect. I even tried plugging into her router with an ethernet cable and there was no result there. I might have to go back again and look more into detail. Regards Laura On 03/09/2010, at 7:53 AM, rkor...@iinet.net.au wrote: Hi laura We will need more info! Does the router loose connection to Telstra or is it just the iMac loosing connection? Regards Roger On Fri Sep 3 7:34 , Laura Webb el...@iinet.net.au sent: Good morning all This is a query on behalf of a friend who is a fairly new Mac user. She loves her iMac but the enjoyment is being taken away by her frustration at constantly losing internet connection. Her ISP is Telstra. When she phones Telstra to complain about the disconnections they ask what kind of modem she has and when she says a Belkin Wireless router they say they can't help her!! She lives in a 2 storey townhouse, the router is downstairs, the iMac is upstairs. If necessary she will happily have another phone point installed to bring the router closer to the computer but needs to know if that might solve the problem. Any advice would be appreciated. Regards Laura amug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Disconnection problems
I have a noisy phone line. When the home phone rings I lose the ADSL connection. Is this the case for your friend? Rob Phillips On 03/09/2010, at 16:01, Laura Webb el...@iinet.net.au wrote: Hi Ronni I've been able to speak to my friend and here are the answers to your questions. She loses the connection while using the internet. Not sure about whether cable or ADSL and she will try and find that out. I'm inclined to think it would be the latter but only guessing. The router is a Belkin N Wireless Router (no number after the N) The original router set up was done by a neighbour and perhaps therein lies the problem!! On one occasion she did phone Belkin and was then asked to unplug the router from downstairs and take it upstairs. She was not happy about doing that and also had so much trouble understanding the Indian lady on the other end of the phone that she gave up. She also said that, generally speaking, the problem occurs more often during the day rather than late at night. Could this be related to usage in her area at various times of the day? Any further advice would be most welcome. Kind regards Laura On 03/09/2010, at 11:56 AM, Laura Webb wrote: Hi Ronni Thank you for your comments. I'll try and get the answers to your questions and then get back to you again. Kind regards Laura On 03/09/2010, at 9:50 AM, Ronda Brown wrote: Hi Laura, On 03/09/2010, at 9:12 AM, Laura Webb wrote: Hi Roger Peter Thanks for that but not sure if I have the answer. Except yesterday I took my MacBook to my friend's house with the idea of using it if she was having problems. That didn't work because when she lost connection I was unable to connect either! Suppose that indicates a Telstra problem. The Router is loosing connection to the Internet, not actually the Wireless connection. It could indicate she does not have the Belkin Wireless Router setup correctly. 1. Is she loosing connection while using the Internet, or after a period of inactivity (after being idle for a while)? 2. Is she connected to Bigpond Cable or ADSL? 3. What Model Belkin Wireless Router is she using. (example: Belkin N1 Wireless Router)? More detail will help someone give you advise. Cheers, Ronni Having said that I seem to remember that her wireless icon was Ok which puzzled me as to why I could not connect. I even tried plugging into her router with an ethernet cable and there was no result there. I might have to go back again and look more into detail. Regards Laura On 03/09/2010, at 7:53 AM, rkor...@iinet.net.au wrote: Hi laura We will need more info! Does the router loose connection to Telstra or is it just the iMac loosing connection? Regards Roger On Fri Sep 3 7:34 , Laura Webb el...@iinet.net.au sent: Good morning all This is a query on behalf of a friend who is a fairly new Mac user. She loves her iMac but the enjoyment is being taken away by her frustration at constantly losing internet connection. Her ISP is Telstra. When she phones Telstra to complain about the disconnections they ask what kind of modem she has and when she says a Belkin Wireless router they say they can't help her!! She lives in a 2 storey townhouse, the router is downstairs, the iMac is upstairs. If necessary she will happily have another phone point installed to bring the router closer to the computer but needs to know if that might solve the problem. Any advice would be appreciated. Regards Laura amug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Disconnection problems
Hi Rob That must be most annoying for you! However I've been present on a number of occasions when the connection has been lost and it's had nothing to do with a phone call. I've always assumed it was just a Telstra thing but until yesterday had no idea just how often the problem is occurring. Thanks for your thought. Regards Laura On 03/09/2010, at 4:07 PM, Rob Phillips wrote: I have a noisy phone line. When the home phone rings I lose the ADSL connection. Is this the case for your friend? Rob Phillips On 03/09/2010, at 16:01, Laura Webb el...@iinet.net.au wrote: Hi Ronni I've been able to speak to my friend and here are the answers to your questions. She loses the connection while using the internet. Not sure about whether cable or ADSL and she will try and find that out. I'm inclined to think it would be the latter but only guessing. The router is a Belkin N Wireless Router (no number after the N) The original router set up was done by a neighbour and perhaps therein lies the problem!! On one occasion she did phone Belkin and was then asked to unplug the router from downstairs and take it upstairs. She was not happy about doing that and also had so much trouble understanding the Indian lady on the other end of the phone that she gave up. She also said that, generally speaking, the problem occurs more often during the day rather than late at night. Could this be related to usage in her area at various times of the day? Any further advice would be most welcome. Kind regards Laura On 03/09/2010, at 11:56 AM, Laura Webb wrote: Hi Ronni Thank you for your comments. I'll try and get the answers to your questions and then get back to you again. Kind regards Laura On 03/09/2010, at 9:50 AM, Ronda Brown wrote: Hi Laura, On 03/09/2010, at 9:12 AM, Laura Webb wrote: Hi Roger Peter Thanks for that but not sure if I have the answer. Except yesterday I took my MacBook to my friend's house with the idea of using it if she was having problems. That didn't work because when she lost connection I was unable to connect either! Suppose that indicates a Telstra problem. The Router is loosing connection to the Internet, not actually the Wireless connection. It could indicate she does not have the Belkin Wireless Router setup correctly. 1. Is she loosing connection while using the Internet, or after a period of inactivity (after being idle for a while)? 2. Is she connected to Bigpond Cable or ADSL? 3. What Model Belkin Wireless Router is she using. (example: Belkin N1 Wireless Router)? More detail will help someone give you advise. Cheers, Ronni Having said that I seem to remember that her wireless icon was Ok which puzzled me as to why I could not connect. I even tried plugging into her router with an ethernet cable and there was no result there. I might have to go back again and look more into detail. Regards Laura On 03/09/2010, at 7:53 AM, rkor...@iinet.net.au wrote: Hi laura We will need more info! Does the router loose connection to Telstra or is it just the iMac loosing connection? Regards Roger On Fri Sep 3 7:34 , Laura Webb el...@iinet.net.au sent: Good morning all This is a query on behalf of a friend who is a fairly new Mac user. She loves her iMac but the enjoyment is being taken away by her frustration at constantly losing internet connection. Her ISP is Telstra. When she phones Telstra to complain about the disconnections they ask what kind of modem she has and when she says a Belkin Wireless router they say they can't help her!! She lives in a 2 storey townhouse, the router is downstairs, the iMac is upstairs. If necessary she will happily have another phone point installed to bring the router closer to the computer but needs to know if that might solve the problem. Any advice would be appreciated. Regards Laura amug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List
Apple TV ios4?
Hi, I remember reading rumour articles a while back about the 'new' apple tv, though there's not much around now about it, can anyone confirm if the new atv hardware is running ios4? Cheers Paul -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Disconnection problems
Rob Check your in-line filters as these can deteriorate and cause drop-outs when the phone is in use. Barry On 03/09/2010, at 4:07 PM, Rob Phillips wrote: I have a noisy phone line. When the home phone rings I lose the ADSL connection. Is this the case for your friend? Rob Phillips On 03/09/2010, at 16:01, Laura Webb el...@iinet.net.au wrote: Hi Ronni I've been able to speak to my friend and here are the answers to your questions. She loses the connection while using the internet. Not sure about whether cable or ADSL and she will try and find that out. I'm inclined to think it would be the latter but only guessing. The router is a Belkin N Wireless Router (no number after the N) The original router set up was done by a neighbour and perhaps therein lies the problem!! On one occasion she did phone Belkin and was then asked to unplug the router from downstairs and take it upstairs. She was not happy about doing that and also had so much trouble understanding the Indian lady on the other end of the phone that she gave up. She also said that, generally speaking, the problem occurs more often during the day rather than late at night. Could this be related to usage in her area at various times of the day? Any further advice would be most welcome. Kind regards Laura On 03/09/2010, at 11:56 AM, Laura Webb wrote: Hi Ronni Thank you for your comments. I'll try and get the answers to your questions and then get back to you again. Kind regards Laura On 03/09/2010, at 9:50 AM, Ronda Brown wrote: Hi Laura, On 03/09/2010, at 9:12 AM, Laura Webb wrote: Hi Roger Peter Thanks for that but not sure if I have the answer. Except yesterday I took my MacBook to my friend's house with the idea of using it if she was having problems. That didn't work because when she lost connection I was unable to connect either! Suppose that indicates a Telstra problem. The Router is loosing connection to the Internet, not actually the Wireless connection. It could indicate she does not have the Belkin Wireless Router setup correctly. 1. Is she loosing connection while using the Internet, or after a period of inactivity (after being idle for a while)? 2. Is she connected to Bigpond Cable or ADSL? 3. What Model Belkin Wireless Router is she using. (example: Belkin N1 Wireless Router)? More detail will help someone give you advise. Cheers, Ronni Having said that I seem to remember that her wireless icon was Ok which puzzled me as to why I could not connect. I even tried plugging into her router with an ethernet cable and there was no result there. I might have to go back again and look more into detail. Regards Laura On 03/09/2010, at 7:53 AM, rkor...@iinet.net.au wrote: Hi laura We will need more info! Does the router loose connection to Telstra or is it just the iMac loosing connection? Regards Roger On Fri Sep 3 7:34 , Laura Webb el...@iinet.net.au sent: Good morning all This is a query on behalf of a friend who is a fairly new Mac user. She loves her iMac but the enjoyment is being taken away by her frustration at constantly losing internet connection. Her ISP is Telstra. When she phones Telstra to complain about the disconnections they ask what kind of modem she has and when she says a Belkin Wireless router they say they can't help her!! She lives in a 2 storey townhouse, the router is downstairs, the iMac is upstairs. If necessary she will happily have another phone point installed to bring the router closer to the computer but needs to know if that might solve the problem. Any advice would be appreciated. Regards Laura amug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Disconnection problems
How do I check the filters? Rob On 3/09/10 7:45 PM, Barry Sexstone wrote: Rob Check your in-line filters as these can deteriorate and cause drop-outs when the phone is in use. Barry On 03/09/2010, at 4:07 PM, Rob Phillips wrote: I have a noisy phone line. When the home phone rings I lose the ADSL connection. Is this the case for your friend? Rob Phillips On 03/09/2010, at 16:01, Laura Webbel...@iinet.net.au wrote: Hi Ronni I've been able to speak to my friend and here are the answers to your questions. She loses the connection while using the internet. Not sure about whether cable or ADSL and she will try and find that out. I'm inclined to think it would be the latter but only guessing. The router is a Belkin N Wireless Router (no number after the N) The original router set up was done by a neighbour and perhaps therein lies the problem!! On one occasion she did phone Belkin and was then asked to unplug the router from downstairs and take it upstairs. She was not happy about doing that and also had so much trouble understanding the Indian lady on the other end of the phone that she gave up. She also said that, generally speaking, the problem occurs more often during the day rather than late at night. Could this be related to usage in her area at various times of the day? Any further advice would be most welcome. Kind regards Laura On 03/09/2010, at 11:56 AM, Laura Webb wrote: Hi Ronni Thank you for your comments. I'll try and get the answers to your questions and then get back to you again. Kind regards Laura On 03/09/2010, at 9:50 AM, Ronda Brown wrote: Hi Laura, On 03/09/2010, at 9:12 AM, Laura Webb wrote: Hi Roger Peter Thanks for that but not sure if I have the answer. Except yesterday I took my MacBook to my friend's house with the idea of using it if she was having problems. That didn't work because when she lost connection I was unable to connect either! Suppose that indicates a Telstra problem. The Router is loosing connection to the Internet, not actually the Wireless connection. It could indicate she does not have the Belkin Wireless Router setup correctly. 1. Is she loosing connection while using the Internet, or after a period of inactivity (after being idle for a while)? 2. Is she connected to Bigpond Cable or ADSL? 3. What Model Belkin Wireless Router is she using. (example: Belkin N1 Wireless Router)? More detail will help someone give you advise. Cheers, Ronni Having said that I seem to remember that her wireless icon was Ok which puzzled me as to why I could not connect. I even tried plugging into her router with an ethernet cable and there was no result there. I might have to go back again and look more into detail. Regards Laura On 03/09/2010, at 7:53 AM, rkor...@iinet.net.au wrote: Hi laura We will need more info! Does the router loose connection to Telstra or is it just the iMac loosing connection? Regards Roger On Fri Sep 3 7:34 , Laura Webbel...@iinet.net.au sent: Good morning all This is a query on behalf of a friend who is a fairly new Mac user. She loves her iMac but the enjoyment is being taken away by her frustration at constantly losing internet connection. Her ISP is Telstra. When she phones Telstra to complain about the disconnections they ask what kind of modem she has and when she says a Belkin Wireless router they say they can't help her!! She lives in a 2 storey townhouse, the router is downstairs, the iMac is upstairs. If necessary she will happily have another phone point installed to bring the router closer to the computer but needs to know if that might solve the problem. Any advice would be appreciated. Regards Laura amug.org.au -- The WA Macintosh User Group Mailing List -- Archives -http://www.wamug.org.au/mailinglist/archives.shtml Guidelines -http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe -mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives -http://www.wamug.org.au/mailinglist/archives.shtml Guidelines -http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe -mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives -http://www.wamug.org.au/mailinglist/archives.shtml Guidelines -http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe -mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives -http://www.wamug.org.au/mailinglist/archives.shtml Guidelines -http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe -mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives -http://www.wamug.org.au/mailinglist/archives.shtml Guidelines -http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe -mailto:wamug-unsubscr...@wamug.org.au -- Associate Professor Rob Phillips Educational Development Unit Room 4.42 Level 4 Library North Wing, Murdoch University
Re: Disconnection problems
Rob I think the only way is to buy/borrow one and install that on your phone and then ring the phone and check the result. If you have more than one phone on your system try disconnecting all but one and try your filters in turn on that line, you may then find one gives more the problem and the other(s) are OK. Barry On 03/09/2010, at 9:47 PM, Rob Phillips wrote: How do I check the filters? Rob On 3/09/10 7:45 PM, Barry Sexstone wrote: Rob Check your in-line filters as these can deteriorate and cause drop-outs when the phone is in use. Barry On 03/09/2010, at 4:07 PM, Rob Phillips wrote: I have a noisy phone line. When the home phone rings I lose the ADSL connection. Is this the case for your friend? Rob Phillips On 03/09/2010, at 16:01, Laura Webbel...@iinet.net.au wrote: Hi Ronni I've been able to speak to my friend and here are the answers to your questions. She loses the connection while using the internet. Not sure about whether cable or ADSL and she will try and find that out. I'm inclined to think it would be the latter but only guessing. The router is a Belkin N Wireless Router (no number after the N) The original router set up was done by a neighbour and perhaps therein lies the problem!! On one occasion she did phone Belkin and was then asked to unplug the router from downstairs and take it upstairs. She was not happy about doing that and also had so much trouble understanding the Indian lady on the other end of the phone that she gave up. She also said that, generally speaking, the problem occurs more often during the day rather than late at night. Could this be related to usage in her area at various times of the day? Any further advice would be most welcome. Kind regards Laura On 03/09/2010, at 11:56 AM, Laura Webb wrote: Hi Ronni Thank you for your comments. I'll try and get the answers to your questions and then get back to you again. Kind regards Laura On 03/09/2010, at 9:50 AM, Ronda Brown wrote: Hi Laura, On 03/09/2010, at 9:12 AM, Laura Webb wrote: Hi Roger Peter Thanks for that but not sure if I have the answer. Except yesterday I took my MacBook to my friend's house with the idea of using it if she was having problems. That didn't work because when she lost connection I was unable to connect either! Suppose that indicates a Telstra problem. The Router is loosing connection to the Internet, not actually the Wireless connection. It could indicate she does not have the Belkin Wireless Router setup correctly. 1. Is she loosing connection while using the Internet, or after a period of inactivity (after being idle for a while)? 2. Is she connected to Bigpond Cable or ADSL? 3. What Model Belkin Wireless Router is she using. (example: Belkin N1 Wireless Router)? More detail will help someone give you advise. Cheers, Ronni Having said that I seem to remember that her wireless icon was Ok which puzzled me as to why I could not connect. I even tried plugging into her router with an ethernet cable and there was no result there. I might have to go back again and look more into detail. Regards Laura On 03/09/2010, at 7:53 AM, rkor...@iinet.net.au wrote: Hi laura We will need more info! Does the router loose connection to Telstra or is it just the iMac loosing connection? Regards Roger On Fri Sep 3 7:34 , Laura Webbel...@iinet.net.au sent: Good morning all This is a query on behalf of a friend who is a fairly new Mac user. She loves her iMac but the enjoyment is being taken away by her frustration at constantly losing internet connection. Her ISP is Telstra. When she phones Telstra to complain about the disconnections they ask what kind of modem she has and when she says a Belkin Wireless router they say they can't help her!! She lives in a 2 storey townhouse, the router is downstairs, the iMac is upstairs. If necessary she will happily have another phone point installed to bring the router closer to the computer but needs to know if that might solve the problem. Any advice would be appreciated. Regards Laura amug.org.au -- The WA Macintosh User Group Mailing List -- Archives -http://www.wamug.org.au/mailinglist/archives.shtml Guidelines -http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe -mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives -http://www.wamug.org.au/mailinglist/archives.shtml Guidelines -http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe -mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives -http://www.wamug.org.au/mailinglist/archives.shtml Guidelines -http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe -mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List --
Re: Disconnection problems
Hi Laura, I left to go away for the week-end before receiving your reply. I will only have limited access to my email until late Sunday. We need to know what broadband she has, ADSL or Cable. Also the Belkin N Wireless Router will have a model number, this will help us find if it requires a firmware update manual. Make sure your modem is working: All the lights should be on except one and that should be blinking erratically. Then make sure your router is connected to the modem (check the plug) and that it's getting a signal from the modem via the RECEIVE light, which should be blinking in sync with the light on the modem. Pull up the router's configuration page through your browser by entering its IP address in the Address bar. The IP address is given in your manual (probably 192.168.2.1). If you can then, yes, you can connect to the router. Run the router's setup program and make sure it reports it's talking to your ISP. Your ISP's Customer Support should be able to you exact details on how to do this manually. Without knowing exactly what connection Cable / ADSL, or exactly what Modem/Router model number, we are stumbling around in the dark here ;-) Your friend might have to get some-one (perhaps Daniel Kerr) to come have a look at her setup. If its BigPond CABLE: She should be using BigPond ADVANCE system. Belkin Routers Bigpond Cable Customers: http://www.belkin.com/au/support/article/?lid=enaaid=9073 1. Plug the modem into the Internet port at the back of the router, have both devices powered on and ensure that the WAN light is on. 2. Turn your computer on 3. Once the iMac has fully booted up, open Safari and type in the Address Bar – 192.168.2.1 4. Under the Internet/WAN heading on the left hand menu, click on Connection Type. 5. On the Login screen, click the Submit button as by default there is no password. 6. In the connection type Windows select “Dynamic” and click the Next button. 7. Click Apply Changes and close Internet Explorer 8. Unplug the power cable from both the Modem and Router and leave disconnected for a minimum of 10 minutes 9. After 10 minutes, plug power back into the modem first, wait until all the lights come on and it looks like it is logged onto the internet 10.Plug power back into the router and wait till all the lights stop flashing and the connected light is solid. Cheers, Ronni 17 MacBook Pro Intel Core i7 2.66GHz / 4GB / 1067 MHz DDR3 / 500GB Serial ATA Drive @ 7200rpm OS X 10.6.3 Snow Leopard Windows 7 Ultimate (under sufferance) On 03/09/2010, at 3:59 PM, Laura Webb wrote: Hi Ronni I've been able to speak to my friend and here are the answers to your questions. She loses the connection while using the internet. Not sure about whether cable or ADSL and she will try and find that out. I'm inclined to think it would be the latter but only guessing. The router is a Belkin N Wireless Router (no number after the N) The original router set up was done by a neighbour and perhaps therein lies the problem!! On one occasion she did phone Belkin and was then asked to unplug the router from downstairs and take it upstairs. She was not happy about doing that and also had so much trouble understanding the Indian lady on the other end of the phone that she gave up. She also said that, generally speaking, the problem occurs more often during the day rather than late at night. Could this be related to usage in her area at various times of the day? Any further advice would be most welcome. Kind regards Laura On 03/09/2010, at 11:56 AM, Laura Webb wrote: Hi Ronni Thank you for your comments. I'll try and get the answers to your questions and then get back to you again. Kind regards Laura On 03/09/2010, at 9:50 AM, Ronda Brown wrote: Hi Laura, On 03/09/2010, at 9:12 AM, Laura Webb wrote: Hi Roger Peter Thanks for that but not sure if I have the answer. Except yesterday I took my MacBook to my friend's house with the idea of using it if she was having problems. That didn't work because when she lost connection I was unable to connect either! Suppose that indicates a Telstra problem. The Router is loosing connection to the Internet, not actually the Wireless connection. It could indicate she does not have the Belkin Wireless Router setup correctly. 1. Is she loosing connection while using the Internet, or after a period of inactivity (after being idle for a while)? 2. Is she connected to Bigpond Cable or ADSL? 3. What Model Belkin Wireless Router is she using. (example: Belkin N1 Wireless Router)? More detail will help someone give you advise. Cheers, Ronni Having said that I seem to remember that her wireless icon was Ok which puzzled me as to why I could not connect. I even tried plugging into her router with an ethernet cable and there was no result there. I might have to go back again and look more into detail. Regards
Re: Disconnection problems
Laura, I used to have a lot of similar problems that in the end came down to a combination of things all on my phone line input side. - Make sure the telephone cable from the router to the socket has proper connections that are all clicked into place, and not knocked out of place or become loose. - Make sure any double adaptors or splitters you have on your phone line input to the router are meant for each other. i.e. not using 8 pin female connectors with an adaptor for 4 pin. - Try not to use long extension leads of phone cable, in particular the flat phone cable that is poorly shielded from Martian rays, nuclear attack and other electromagnetic nasties. iinet advise some quite short distance - a metre or so from recollection - from the phone socket to the router. - Some inline filters are better than others. I recall buying the better splitters from Dick Smith. These are the splitters/filters that separate the phone line from the ADSL input line. I hope that adds something helpful into the mix Tim On 04/09/2010, at 8:51 AM, Ronda Brown wrote: Hi Laura, I left to go away for the week-end before receiving your reply. I will only have limited access to my email until late Sunday. We need to know what broadband she has, ADSL or Cable. Also the Belkin N Wireless Router will have a model number, this will help us find if it requires a firmware update manual. Make sure your modem is working: All the lights should be on except one and that should be blinking erratically. Then make sure your router is connected to the modem (check the plug) and that it's getting a signal from the modem via the RECEIVE light, which should be blinking in sync with the light on the modem. Pull up the router's configuration page through your browser by entering its IP address in the Address bar. The IP address is given in your manual (probably 192.168.2.1). If you can then, yes, you can connect to the router. Run the router's setup program and make sure it reports it's talking to your ISP. Your ISP's Customer Support should be able to you exact details on how to do this manually. Without knowing exactly what connection Cable / ADSL, or exactly what Modem/Router model number, we are stumbling around in the dark here ;-) Your friend might have to get some-one (perhaps Daniel Kerr) to come have a look at her setup. If its BigPond CABLE: She should be using BigPond ADVANCE system. Belkin Routers Bigpond Cable Customers: http://www.belkin.com/au/support/article/?lid=enaaid=9073 1. Plug the modem into the Internet port at the back of the router, have both devices powered on and ensure that the WAN light is on. 2. Turn your computer on 3. Once the iMac has fully booted up, open Safari and type in the Address Bar – 192.168.2.1 4. Under the Internet/WAN heading on the left hand menu, click on Connection Type. 5. On the Login screen, click the Submit button as by default there is no password. 6. In the connection type Windows select “Dynamic” and click the Next button. 7. Click Apply Changes and close Internet Explorer 8. Unplug the power cable from both the Modem and Router and leave disconnected for a minimum of 10 minutes 9. After 10 minutes, plug power back into the modem first, wait until all the lights come on and it looks like it is logged onto the internet 10.Plug power back into the router and wait till all the lights stop flashing and the connected light is solid. Cheers, Ronni 17 MacBook Pro Intel Core i7 2.66GHz / 4GB / 1067 MHz DDR3 / 500GB Serial ATA Drive @ 7200rpm OS X 10.6.3 Snow Leopard Windows 7 Ultimate (under sufferance) On 03/09/2010, at 3:59 PM, Laura Webb wrote: Hi Ronni I've been able to speak to my friend and here are the answers to your questions. She loses the connection while using the internet. Not sure about whether cable or ADSL and she will try and find that out. I'm inclined to think it would be the latter but only guessing. The router is a Belkin N Wireless Router (no number after the N) The original router set up was done by a neighbour and perhaps therein lies the problem!! On one occasion she did phone Belkin and was then asked to unplug the router from downstairs and take it upstairs. She was not happy about doing that and also had so much trouble understanding the Indian lady on the other end of the phone that she gave up. She also said that, generally speaking, the problem occurs more often during the day rather than late at night. Could this be related to usage in her area at various times of the day? Any further advice would be most welcome. Kind regards Laura On 03/09/2010, at 11:56 AM, Laura Webb wrote: Hi Ronni Thank you for your comments. I'll try and get the answers to your questions and then get back to you again. Kind regards Laura On 03/09/2010, at 9:50 AM, Ronda Brown wrote: Hi Laura, On
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hi All is a update itunes 10 -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
