Re: Slow connections and ISP excuses
Ronni, Thought you might be interested in this, since you suggested the firmware update for 3G21WB. Regards, Vlad *** On 11 October BigPond Technical Support wrote (excerpt): Thank you for your email 10/10/2012 regarding the issue on your Internet connection. First, I would like to extend my apologies for any inconvenience that this issue had caused you. Unfortunately, firmware update file is only compatible with a Windows computer. You can only update the 3G21 modem by using downloading the file to a Windows Computer, connect the modem to the Windows Computer using an ethernet cable. Lastly run the file from the Windows computer to your modem. On 9 October BigPond Technical Support wrote (excerpt): Thank you for your email 05/10/2012 regarding the issue on your Internet connection. My name is Rafael and I'm sorry that we had not replied to your email in the stated time of 48 hours, as we've been experiencing an unexpected spike in our email traffic. First, I would like to extend my apologies for any inconvenience that this issue had caused you. Unfortunately, I cannot assist you with your concern. There are some troubleshooting step that we need to do using your computer and we have a limited support When it comes to MAC OS. I suggest that you contact our Technical Support Team at 133 933 for further assistance with your concern. ** On 30 September 2012 Ronni wrote: I certainly won't disagree with you Re: Bigpond, I never recommend Bigpond to my clients, family or friends. That said though, have you upgraded the Firmware on the Netcomm 3G21WB? The Telstra Elite Modem (Netcomm 3G21WB) has a known issue with certain firmware versions which prevents these modems from automatically selecting the external antenna. The good news is that a firmware update is available that allows you to manually select the external antenna in the web interface of the modem. If you experience problems, please Download the upgrade from Netcomm Support http://support.netcommwireless.com/product/3g/3g21wb Cheers, Ronni -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: Slow connections and ISP excuses
Hi Vlad, This does not surprise me ;-) Have you been able to update the firmware using a Windows machine? It would help if you can update the firmware. If you have not updated the firmware yet, make sure you read the 3G21WB Firmware Upgrade Instructions located here with the firmware. http://support.netcomm.com.au/sm/firmware/3g21wb It explains what to do if you have a Mac: If you have a MAC Step 1 of 3: Install the BigPond Elite Network Gateway on a Windows computer by using the installation USB stick that came with your kit. Step 2 of 3: Follow the upgrade instructions for Windows users above. Step 3 of 3: Once you've upgraded your device, you can continue using your device on your Mac as normal Regards, Ronni On 11/10/2012, at 4:04 PM, Vladimir James ink...@bigpond.com wrote: Ronni, Thought you might be interested in this, since you suggested the firmware update for 3G21WB. Regards, Vlad *** On 11 October BigPond Technical Support wrote (excerpt): Thank you for your email 10/10/2012 regarding the issue on your Internet connection. First, I would like to extend my apologies for any inconvenience that this issue had caused you. Unfortunately, firmware update file is only compatible with a Windows computer. You can only update the 3G21 modem by using downloading the file to a Windows Computer, connect the modem to the Windows Computer using an ethernet cable. Lastly run the file from the Windows computer to your modem. On 9 October BigPond Technical Support wrote (excerpt): Thank you for your email 05/10/2012 regarding the issue on your Internet connection. My name is Rafael and I'm sorry that we had not replied to your email in the stated time of 48 hours, as we've been experiencing an unexpected spike in our email traffic. First, I would like to extend my apologies for any inconvenience that this issue had caused you. Unfortunately, I cannot assist you with your concern. There are some troubleshooting step that we need to do using your computer and we have a limited support When it comes to MAC OS. I suggest that you contact our Technical Support Team at 133 933 for further assistance with your concern. ** On 30 September 2012 Ronni wrote: I certainly won't disagree with you Re: Bigpond, I never recommend Bigpond to my clients, family or friends. That said though, have you upgraded the Firmware on the Netcomm 3G21WB? The Telstra Elite Modem (Netcomm 3G21WB) has a known issue with certain firmware versions which prevents these modems from automatically selecting the external antenna. The good news is that a firmware update is available that allows you to manually select the external antenna in the web interface of the modem. If you experience problems, please Download the upgrade from Netcomm Support http://support.netcommwireless.com/product/3g/3g21wb Cheers, Ronni -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: Slow connections and ISP excuses
Ronni, I have not tried to update using a Windows machine. I'd given up up using Windows machines a few years ago [because I could ;-) ]. However, I tried using my old copy of Parallels (v5.0.9 etc) with Windows 98 SE. I followed the instructions as far as I was able. After getting the msg that I needed to increase my video memory, which I did not know how to do, everything came to a halt. I could no longer abide by the instructions. I won't try to use a Windows machine. I'm exploring other solutions, most of which get me out of BigPond, hopefully. Thanks for your interest and time. Regards, Vlad On 12/10/2012, Ronni wrote: Hi Vlad, This does not surprise me ;-) Have you been able to update the firmware using a Windows machine? It would help if you can update the firmware. If you have not updated the firmware yet, make sure you read the 3G21WB Firmware Upgrade Instructions located here with the firmware. http://support.netcomm.com.au/sm/firmware/3g21wb It explains what to do if you have a Mac: If you have a MAC Step 1 of 3: Install the BigPond Elite Network Gateway on a Windows computer by using the installation USB stick that came with your kit. Step 2 of 3: Follow the upgrade instructions for Windows users above. Step 3 of 3: Once you've upgraded your device, you can continue using your device on your Mac as normal Regards, Ronni On 11/10/2012, at 4:04 PM, Vladimir James ink...@bigpond.com wrote: Ronni, Thought you might be interested in this, since you suggested the firmware update for 3G21WB. Regards, Vlad *** On 11 October BigPond Technical Support wrote (excerpt): Thank you for your email 10/10/2012 regarding the issue on your Internet connection. First, I would like to extend my apologies for any inconvenience that this issue had caused you. Unfortunately, firmware update file is only compatible with a Windows computer. You can only update the 3G21 modem by using downloading the file to a Windows Computer, connect the modem to the Windows Computer using an ethernet cable. Lastly run the file from the Windows computer to your modem. On 9 October BigPond Technical Support wrote (excerpt): Thank you for your email 05/10/2012 regarding the issue on your Internet connection. My name is Rafael and I'm sorry that we had not replied to your email in the stated time of 48 hours, as we've been experiencing an unexpected spike in our email traffic. First, I would like to extend my apologies for any inconvenience that this issue had caused you. Unfortunately, I cannot assist you with your concern. There are some troubleshooting step that we need to do using your computer and we have a limited support When it comes to MAC OS. I suggest that you contact our Technical Support Team at 133 933 for further assistance with your concern. ** On 30 September 2012 Ronni wrote: I certainly won't disagree with you Re: Bigpond, I never recommend Bigpond to my clients, family or friends. That said though, have you upgraded the Firmware on the Netcomm 3G21WB? The Telstra Elite Modem (Netcomm 3G21WB) has a known issue with certain firmware versions which prevents these modems from automatically selecting the external antenna. The good news is that a firmware update is available that allows you to manually select the external antenna in the web interface of the modem. If you experience problems, please Download the upgrade from Netcomm Support http://support.netcommwireless.com/product/3g/3g21wb Cheers, Ronni -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: Slow connections and ISP excuses
Vladimir I changed from Bigpond some years ago for the same reasons. It is basically dishonesty and I suppose if you had the money you could take them to court and WIN. Sent from my iPad Mac On 29/09/2012, at 9:01 PM, Alan alc...@bigpond.com wrote: Hello. I am having the same as below using Telstra 3G Hotspot with the same excuses and I lost 4 email accounts for the second time when they changed over to a new email platforms during the last three years. I am getting the iiNet Hotspot plan and e-mail accounts to see how they go. On 29/09/2012, at 8:27 PM, Vladimir James wrote: Discussions regarding speed tests brought on this rant. I have barely satisfactory download speeds much to the time. But when the traffic increases, the speeds are woeful. For example: On Sept 19, 9:54 PM download speed 0.09 Mbps. upload speed 0.00 Mbps. When I complain to BigPond, they send the usual form letter, which includes the most infuriating excuse for slow network speed. They cite user numbers as a likely reason for a slow connection. Of course, they are correct, as I have better speeds when the numbers thin out. But … it's BigPond that signs up the numbers. It's BigPond that takes the fees from those numbers. Then, BigPond has the gall to use those numbers to explain why I've got slow speeds. It's BigPond that controls those numbers, not me. I maintain that the ISP must restrict the numbers if they are to meet their contractual obligations to users. I, and other users like me, expect a fair go, not baloney excuses based on corporate greed. Vlad James Sawyers Valley wireless (NetComm 3G21WB) 27 iMac 2.8 GHz i5 8GB OS X 10.6.8 -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: Slow connections and ISP excuses
Ronni, Thank you for advising me of the firmware update http://support.netcommwireless.com/product/3g/3g21wb BigPond should have so advised me. I followed the firmware update instructions, but I am not sure the update was effective, as I did not receive an acknowledgement to that effect. The instructions were not as clear as I would have liked, what with all the references to Windows. Nevertheless, I noted these changes on re-connecting: Safari Version 5.1.7 (6534.57.2) is very lively, much more so than I have seen in many months. A vast improvement in browser speed. Speedtest.net results: Download speed 1.50 Mbps Upload speed 0.61 Mbps at 6 PM, at time when it has usually been much slower. In a word, the connection is better. However, I will be looking for a different ISP. The last time I did this, BigPond was the only choice. With thanks, Vlad From: Vladimir James ink...@bigpond.com Date: 29 September 2012 8:27:51 PM AWST To: WAMUG Mailing List wamug@wamug.org.au Subject: Slow connections and ISP excuses Reply-To: wamug@wamug.org.au Discussions regarding speed tests brought on this rant. I have barely satisfactory download speeds much to the time. But when the traffic increases, the speeds are woeful. For example: On Sept 19, 9:54 PM download speed 0.09 Mbps. upload speed 0.00 Mbps. When I complain to BigPond, they send the usual form letter, which includes the most infuriating excuse for slow network speed. They cite user numbers as a likely reason for a slow connection. Of course, they are correct, as I have better speeds when the numbers thin out. But … it's BigPond that signs up the numbers. It's BigPond that takes the fees from those numbers. Then, BigPond has the gall to use those numbers to explain why I've got slow speeds. It's BigPond that controls those numbers, not me. I maintain that the ISP must restrict the numbers if they are to meet their contractual obligations to users. I, and other users like me, expect a fair go, not baloney excuses based on corporate greed. Vlad James Sawyers Valley wireless (NetComm 3G21WB) 27 iMac 2.8 GHz i5 8GB OS X 10.6.8 From: Ronni Brown ro...@mac.com Date: 30 September 2012 9:57:47 AM AWST To: wamug@wamug.org.au Subject: Re: Slow connections and ISP excuses Reply-To: wamug@wamug.org.au Hi Vlad, I certainly won't disagree with you Re: Bigpond, I never recommend Bigpond to my clients, family or friends. That said though, have you upgraded the Firmware on the Netcomm 3G21WB? The Telstra Elite Modem (Netcomm 3G21WB) has a known issue with certain firmware versions which prevents these modems from automatically selecting the external antenna. The good news is that a firmware update is available that allows you to manually select the external antenna in the web interface of the modem. If you experience problems, please Download the upgrade from Netcomm Support http://support.netcommwireless.com/product/3g/3g21wb Cheers, Ronni 17 MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt 2.3GHz / 8GB / 750GB @ 7200rpm HD OS X 10.8.2 Mountain Lion Windows 7 Ultimate (under sufferance) -- next part -- An HTML attachment was scrubbed... URL: http://lists.wamug.org.au/pipermail/wamug.org.au-wamug/attachments/20120930/4031c1ab/attachment.htm -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Slow connections and ISP excuses
Discussions regarding speed tests brought on this rant. I have barely satisfactory download speeds much to the time. But when the traffic increases, the speeds are woeful. For example: On Sept 19, 9:54 PM download speed 0.09 Mbps. upload speed 0.00 Mbps. When I complain to BigPond, they send the usual form letter, which includes the most infuriating excuse for slow network speed. They cite user numbers as a likely reason for a slow connection. Of course, they are correct, as I have better speeds when the numbers thin out. But … it's BigPond that signs up the numbers. It's BigPond that takes the fees from those numbers. Then, BigPond has the gall to use those numbers to explain why I've got slow speeds. It's BigPond that controls those numbers, not me. I maintain that the ISP must restrict the numbers if they are to meet their contractual obligations to users. I, and other users like me, expect a fair go, not baloney excuses based on corporate greed. Vlad James Sawyers Valley wireless (NetComm 3G21WB) 27 iMac 2.8 GHz i5 8GB OS X 10.6.8 -- next part -- An HTML attachment was scrubbed... URL: http://lists.wamug.org.au/pipermail/wamug.org.au-wamug/attachments/20120929/43f2a508/attachment.htm -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: Slow connections and ISP excuses
Hello. I am having the same as below using Telstra 3G Hotspot with the same excuses and I lost 4 email accounts for the second time when they changed over to a new email platforms during the last three years. I am getting the iiNet Hotspot plan and e-mail accounts to see how they go. On 29/09/2012, at 8:27 PM, Vladimir James wrote: Discussions regarding speed tests brought on this rant. I have barely satisfactory download speeds much to the time. But when the traffic increases, the speeds are woeful. For example: On Sept 19, 9:54 PM download speed 0.09 Mbps. upload speed 0.00 Mbps. When I complain to BigPond, they send the usual form letter, which includes the most infuriating excuse for slow network speed. They cite user numbers as a likely reason for a slow connection. Of course, they are correct, as I have better speeds when the numbers thin out. But … it's BigPond that signs up the numbers. It's BigPond that takes the fees from those numbers. Then, BigPond has the gall to use those numbers to explain why I've got slow speeds. It's BigPond that controls those numbers, not me. I maintain that the ISP must restrict the numbers if they are to meet their contractual obligations to users. I, and other users like me, expect a fair go, not baloney excuses based on corporate greed. Vlad James Sawyers Valley wireless (NetComm 3G21WB) 27 iMac 2.8 GHz i5 8GB OS X 10.6.8 -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: Slow connections and ISP excuses
Hi Vlad, I certainly won't disagree with you Re: Bigpond, I never recommend Bigpond to my clients, family or friends. That said though, have you upgraded the Firmware on the Netcomm 3G21WB? The Telstra Elite Modem (Netcomm 3G21WB) has a known issue with certain firmware versions which prevents these modems from automatically selecting the external antenna. The good news is that a firmware update is available that allows you to manually select the external antenna in the web interface of the modem. If you experience problems, please Download the upgrade from Netcomm Support http://support.netcommwireless.com/product/3g/3g21wb Cheers, Ronni 17 MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt 2.3GHz / 8GB / 750GB @ 7200rpm HD OS X 10.8.2 Mountain Lion Windows 7 Ultimate (under sufferance) On 29/09/2012, at 8:27 PM, Vladimir James ink...@bigpond.com wrote: Discussions regarding speed tests brought on this rant. I have barely satisfactory download speeds much to the time. But when the traffic increases, the speeds are woeful. For example: On Sept 19, 9:54 PM download speed 0.09 Mbps. upload speed 0.00 Mbps. When I complain to BigPond, they send the usual form letter, which includes the most infuriating excuse for slow network speed. They cite user numbers as a likely reason for a slow connection. Of course, they are correct, as I have better speeds when the numbers thin out. But … it's BigPond that signs up the numbers. It's BigPond that takes the fees from those numbers. Then, BigPond has the gall to use those numbers to explain why I've got slow speeds. It's BigPond that controls those numbers, not me. I maintain that the ISP must restrict the numbers if they are to meet their contractual obligations to users. I, and other users like me, expect a fair go, not baloney excuses based on corporate greed. Vlad James Sawyers Valley wireless (NetComm 3G21WB) 27 iMac 2.8 GHz i5 8GB OS X 10.6.8 -- next part -- An HTML attachment was scrubbed... URL: http://lists.wamug.org.au/pipermail/wamug.org.au-wamug/attachments/20120930/bdb0bfb9/attachment.htm -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: Slow connections and ISP excuses
Hi people, I should clarify my previous comment before I have the Bigpond 'speed police' contacting me :) My comment referred mainly to Bigpond ADSL more than 3G. If you can't get ADSL in your area and have to use 3G; Telstra 3G Network 4G Network is the best available for coverage and speed. Some ISPs 'throttle' their speed during high traffic peak time when they experience congestion. Cheers, Ronni On 30/09/2012, at 9:57 AM, Ronni Brown ro...@mac.com wrote: Hi Vlad, I certainly won't disagree with you Re: Bigpond, I never recommend Bigpond to my clients, family or friends. That said though, have you upgraded the Firmware on the Netcomm 3G21WB? The Telstra Elite Modem (Netcomm 3G21WB) has a known issue with certain firmware versions which prevents these modems from automatically selecting the external antenna. The good news is that a firmware update is available that allows you to manually select the external antenna in the web interface of the modem. If you experience problems, please Download the upgrade from Netcomm Support http://support.netcommwireless.com/product/3g/3g21wb Cheers, Ronni 17 MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt 2.3GHz / 8GB / 750GB @ 7200rpm HD OS X 10.8.2 Mountain Lion Windows 7 Ultimate (under sufferance) On 29/09/2012, at 8:27 PM, Vladimir James ink...@bigpond.com wrote: Discussions regarding speed tests brought on this rant. I have barely satisfactory download speeds much to the time. But when the traffic increases, the speeds are woeful. For example: On Sept 19, 9:54 PM download speed 0.09 Mbps. upload speed 0.00 Mbps. When I complain to BigPond, they send the usual form letter, which includes the most infuriating excuse for slow network speed. They cite user numbers as a likely reason for a slow connection. Of course, they are correct, as I have better speeds when the numbers thin out. But … it's BigPond that signs up the numbers. It's BigPond that takes the fees from those numbers. Then, BigPond has the gall to use those numbers to explain why I've got slow speeds. It's BigPond that controls those numbers, not me. I maintain that the ISP must restrict the numbers if they are to meet their contractual obligations to users. I, and other users like me, expect a fair go, not baloney excuses based on corporate greed. Vlad James Sawyers Valley wireless (NetComm 3G21WB) 27 iMac 2.8 GHz i5 8GB OS X 10.6.8 -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
