Re: Something I didn't buy

[Ronni Brown]

Hi Pat,

If you’ve got a Pre-Paid service,  you need to have some data allowance or 
credit balance to connect. 
If your balance is $0.00 you’ll need to purchase a Plus Pack, or recharge.
You can check your balance, recharge and purchase Plus Packs by using Telstra 
24x7®App <https://www.telstra.com.au/my-account/telstra-24x7-app>

1. Have you tried a hard restart of  both iPhones? 
2. Check in Settings > Network Selection - Telstra Mobile > Automatic is ON 
(green)
3. Open your browser and go to http://www.telstra.com.au/>> or http://www.google.com/>> to 
test your internet connection

What model iPhones are they if you require more help?

Cheers,
Ronni

13-inch MacBook Air (April 2014)
1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
8GB 1600MHz LPDDR3 SDRAM
512GB PCIe-based Flash Storage

macOS High Sierra 10.13.6



> On 10 May 2019, at 10:16 pm, Pat  wrote:
> 
> Hi, Neil,
> 
> Thanks for your reply.  I think the landline is back in business now, but the 
> 2 iPhones are not. They all use Telstra but the landline is handled by iiNet, 
> and our payments go to them, and the iPhones are pre-paid on the Telstra web 
> site. So the mystery remains: why don’t the iPhones work, and how can we fix 
> things.
> 
> I know that the NBN is supposed to notify homeowners when they need to sign 
> up, but our road is in a kind of enclave: homes on land on 2 sides of us are 
> already using NBN, but supposedly it won’t get to our road for another year 
> or two.  So it occurred to me that possibly someone turned off the old phone 
> lines by mistake.  
> 
> Anyway, thanks again.
> 
> Pat
> 
> 
>> On 10 May 2019, at 20:09, Neil Houghton  wrote:
>> 
>> Hi Pat,
>> 
>> Just a thought - are the iPhones on post-paid plans with the same service 
>> supplier as the landline?
>> 
>> If they are then it is possibly all the same problem - the supplier (or 
>> their automated account software) has shut/paused the account for some 
>> reason  - should be easy to check with them.
>> 
>> If the landline is a different supplier and/or the phones are pre-paid then 
>> all the services/accounts are, in effect, separate - so it would be a 
>> strange coincidence for them all to fail at the same time?
>> 
>> I don't think you can blame the NBN they roll out their service well before 
>> they switch off the landlines and that would have no relevance to you mobile 
>> phone coverage anyway? 
>> 
>> Just my 2c worth  ;o)
>> 
>> 
>> Cheers
>> 
>> 
>> Neil
>> -- 
>> Neil R. Houghton
>> Albany, Western Australia
>> Tel: +61 8 9841 6063
>> Email: n...@possumology.com
>> 
>> 
>> -Original Message-
>> From:  on behalf of Pat 
>> 
>> Reply-To: WAMUG 
>> Date: Friday, 10 May 2019 at 14:49
>> To: WAMUG 
>> Subject: Re: Something I didn't buy
>> 
>>   Thank you, Peter and Philippe. I have alerted the bank about this.
>> 
>>   But it never rains but it pours, according to an old saying.  And this 
>> strange new problem has arisen: Both of our iPhones and our Landline phone 
>> are not functioning. They ring on an incoming call, but when we answer, our 
>> voices don’t register and a recorded voice says, “connection failed”. And if 
>> we try to ring out, we are told that our phone is not connected.
>> 
>>   This made me think that perhaps the NBN caused us to be cut off, but 
>> according to the NBN map on the iiNet website our address is not undergoing 
>> any changes, and we can’t expect the NBN for a couple of years.
>> 
>>   I haven’t wanted to use the ‘Cloud’ for phone calls, so I wondered if 
>> Apple was applying some subversive influence, but surely Apple is above that 
>> and they wouldn’t do anything to our Landline.
>> 
>>   We are open to any suggestions of why this is happening. 
>> 
>>   Hopefully,
>>   Pat
>> 
>> 
>> 
>> 
>>> On 10 May 2019, at 07:57, Peter Hinchliffe  
>>> wrote:
>>> 
>>> 
>>> 
>>>> On 9 May 2019, at 9:42 pm, Pat  wrote:
>>>> 
>>>> I received an email today which may or may not have come from Apple. It 
>>>> says, “Your Apple Subscription Receipt” (to Netflix). But, I did not order 
>>>> a subscription. I think it is probably a scam, although it looks very 
>>>> authentic. One anomaly is that where it says ‘you can cancel a 
>>>> Subscription at any time: Cancel/Refund Subscription’  there is no URL.
>>>> 
>>>> The email did not say ‘No Reply’, so I did reply, but it bounced.
>

Re: Something I didn't buy

[Neil Houghton]

Hi Pat,

I guess it could be some local Telstra system outage. Telstra do have a page 
where you can check for outages - but I would not rely on it!!

.. an excerpt from a chat I had with Telstra some time back trying to fix a 
Bigpond email problem:


Ann Margaret
I see, have you tried to access webmail?

neil
No, I never use webmail

Ann Margaret
Because we are actually experiencing network problem from our email server and 
most likely this will affect sending and receiving emails. Rest assured that 
this will be fixed as soon as possible or within this day. And I will send an 
sms notification for you so that you will be aware if the outage has been fixed.


neil
OK - but when I checked the bigpond service status page it told me there were 
no known issues - if I had known there was an issue I would just have waited - 
instead I assumed there was a problem with my account.

Ann Margaret
We apologize Neil because the outage was unplanned and it was unexpected.

neil
Well, I would hope that most technical problems were unexpected - that doesn't 
mean that you can't report them on the status page when they happen - I would 
have thought that was the whole point of a "service status" page

Ann Margaret
We apologize if our service status is not updated concerning with this known 
outage since this outage was unexpectedly happened today. Rest assured that 
this issue will be fixed as soon as possible.


Go Figure ;o)


Anyway, hopefully you have got everything working now.


Cheers



Neil
-- 
Neil R. Houghton
Albany, Western Australia
Tel: +61 8 9841 6063
Email: n...@possumology.com


-Original Message-
From:  on behalf of Pat 

Reply-To: WAMUG 
Date: Friday, 10 May 2019 at 22:16
To: WAMUG 
Subject: Re: Something I didn't buy

Hi, Neil,

Thanks for your reply.  I think the landline is back in business now, but 
the 2 iPhones are not. They all use Telstra but the landline is handled by 
iiNet, and our payments go to them, and the iPhones are pre-paid on the Telstra 
web site. So the mystery remains: why don’t the iPhones work, and how can we 
fix things.

I know that the NBN is supposed to notify homeowners when they need to sign 
up, but our road is in a kind of enclave: homes on land on 2 sides of us are 
already using NBN, but supposedly it won’t get to our road for another year or 
two.  So it occurred to me that possibly someone turned off the old phone lines 
by mistake.  

Anyway, thanks again.

Pat


> On 10 May 2019, at 20:09, Neil Houghton  wrote:
> 
> Hi Pat,
> 
> Just a thought - are the iPhones on post-paid plans with the same service 
supplier as the landline?
> 
> If they are then it is possibly all the same problem - the supplier (or 
their automated account software) has shut/paused the account for some reason  
- should be easy to check with them.
> 
> If the landline is a different supplier and/or the phones are pre-paid 
then all the services/accounts are, in effect, separate - so it would be a 
strange coincidence for them all to fail at the same time?
> 
> I don't think you can blame the NBN they roll out their service well 
before they switch off the landlines and that would have no relevance to you 
mobile phone coverage anyway? 
> 
> Just my 2c worth  ;o)
> 
> 
> Cheers
> 
> 
> Neil
> -- 
> Neil R. Houghton
> Albany, Western Australia
> Tel: +61 8 9841 6063
> Email: n...@possumology.com
> 
> 
> -Original Message-
> From:  on behalf of Pat 

> Reply-To: WAMUG 
    > Date: Friday, 10 May 2019 at 14:49
> To: WAMUG 
> Subject: Re: Something I didn't buy
> 
>Thank you, Peter and Philippe. I have alerted the bank about this.
> 
>But it never rains but it pours, according to an old saying.  And this 
strange new problem has arisen: Both of our iPhones and our Landline phone are 
not functioning. They ring on an incoming call, but when we answer, our voices 
don’t register and a recorded voice says, “connection failed”. And if we try to 
ring out, we are told that our phone is not connected.
> 
>This made me think that perhaps the NBN caused us to be cut off, but 
according to the NBN map on the iiNet website our address is not undergoing any 
changes, and we can’t expect the NBN for a couple of years.
> 
>I haven’t wanted to use the ‘Cloud’ for phone calls, so I wondered if 
Apple was applying some subversive influence, but surely Apple is above that 
and they wouldn’t do anything to our Landline.
> 
>We are open to any suggestions of why this is happening. 
> 
>Hopefully,
>Pat
> 
> 
> 
> 
>> On 10 May 2019, at 07:57, Peter Hinchliffe  

Re: Something I didn't buy

[Pat]

Hi, Neil,

Thanks for your reply.  I think the landline is back in business now, but the 2 
iPhones are not. They all use Telstra but the landline is handled by iiNet, and 
our payments go to them, and the iPhones are pre-paid on the Telstra web site. 
So the mystery remains: why don’t the iPhones work, and how can we fix things.

I know that the NBN is supposed to notify homeowners when they need to sign up, 
but our road is in a kind of enclave: homes on land on 2 sides of us are 
already using NBN, but supposedly it won’t get to our road for another year or 
two.  So it occurred to me that possibly someone turned off the old phone lines 
by mistake.  

Anyway, thanks again.

Pat


> On 10 May 2019, at 20:09, Neil Houghton  wrote:
> 
> Hi Pat,
> 
> Just a thought - are the iPhones on post-paid plans with the same service 
> supplier as the landline?
> 
> If they are then it is possibly all the same problem - the supplier (or their 
> automated account software) has shut/paused the account for some reason  - 
> should be easy to check with them.
> 
> If the landline is a different supplier and/or the phones are pre-paid then 
> all the services/accounts are, in effect, separate - so it would be a strange 
> coincidence for them all to fail at the same time?
> 
> I don't think you can blame the NBN they roll out their service well before 
> they switch off the landlines and that would have no relevance to you mobile 
> phone coverage anyway? 
> 
> Just my 2c worth  ;o)
> 
> 
> Cheers
> 
> 
> Neil
> -- 
> Neil R. Houghton
> Albany, Western Australia
> Tel: +61 8 9841 6063
> Email: n...@possumology.com
> 
> 
> -Original Message-
> From:  on behalf of Pat 
> 
> Reply-To: WAMUG 
> Date: Friday, 10 May 2019 at 14:49
> To: WAMUG 
> Subject: Re: Something I didn't buy
> 
>Thank you, Peter and Philippe. I have alerted the bank about this.
> 
>But it never rains but it pours, according to an old saying.  And this 
> strange new problem has arisen: Both of our iPhones and our Landline phone 
> are not functioning. They ring on an incoming call, but when we answer, our 
> voices don’t register and a recorded voice says, “connection failed”. And if 
> we try to ring out, we are told that our phone is not connected.
> 
>This made me think that perhaps the NBN caused us to be cut off, but 
> according to the NBN map on the iiNet website our address is not undergoing 
> any changes, and we can’t expect the NBN for a couple of years.
> 
>I haven’t wanted to use the ‘Cloud’ for phone calls, so I wondered if 
> Apple was applying some subversive influence, but surely Apple is above that 
> and they wouldn’t do anything to our Landline.
> 
>We are open to any suggestions of why this is happening. 
> 
>Hopefully,
>Pat
> 
> 
> 
> 
>> On 10 May 2019, at 07:57, Peter Hinchliffe  wrote:
>> 
>> 
>> 
>>> On 9 May 2019, at 9:42 pm, Pat  wrote:
>>> 
>>> I received an email today which may or may not have come from Apple. It 
>>> says, “Your Apple Subscription Receipt” (to Netflix). But, I did not order 
>>> a subscription. I think it is probably a scam, although it looks very 
>>> authentic. One anomaly is that where it says ‘you can cancel a Subscription 
>>> at any time: Cancel/Refund Subscription’  there is no URL.
>>> 
>>> The email did not say ‘No Reply’, so I did reply, but it bounced.
>>> 
>>> What recourse do I have?
>>> 
>> 
>> 1. Always, always, ALWAYS make it your first order of business to check the 
>> sending address of the email. If it has genuinely come from Apple, the 
>> sending address will end in .apple.com. If its some variant of 
>> .apple.xxx.com, or something else that doesn’t evem contain the word 
>> “apple”, you can be sure it didn’t come from anyone at Apple. Likewise, a 
>> genuine email from Netflix will end in .netflix.com, not some variant of 
>> .netflix.xxx.com. You can check the sending address byt rolling over the 
>> address at the very top of the email and clicking on the little disclosure 
>> trinagle that appears (assuming you’re using Mail). 
>> 
>> 2. Never, never, NEVER reply to suspicious emails. It’s just inviting a ton 
>> of trouble. It confirms that your email address is real, inviting a 
>> potential flood of spam from the same source or others.
>> 
>> Kind regards,
>> 
>> Peter HinchliffeApwin Computer Services
>> FileMaker Pro Solutions Developer
>> Perth, Western Australia
>> Phone (618) 9332 6482Mob 0403 046 948
>> --

Re: Something I didn't buy

[Neil Houghton]

Hi Pat,

Just a thought - are the iPhones on post-paid plans with the same service 
supplier as the landline?

If they are then it is possibly all the same problem - the supplier (or their 
automated account software) has shut/paused the account for some reason  - 
should be easy to check with them.

If the landline is a different supplier and/or the phones are pre-paid then all 
the services/accounts are, in effect, separate - so it would be a strange 
coincidence for them all to fail at the same time?

I don't think you can blame the NBN they roll out their service well before 
they switch off the landlines and that would have no relevance to you mobile 
phone coverage anyway? 

Just my 2c worth  ;o)


Cheers


Neil
-- 
Neil R. Houghton
Albany, Western Australia
Tel: +61 8 9841 6063
Email: n...@possumology.com


-Original Message-
From:  on behalf of Pat 

Reply-To: WAMUG 
Date: Friday, 10 May 2019 at 14:49
To: WAMUG 
Subject: Re: Something I didn't buy

Thank you, Peter and Philippe. I have alerted the bank about this.

But it never rains but it pours, according to an old saying.  And this 
strange new problem has arisen: Both of our iPhones and our Landline phone are 
not functioning. They ring on an incoming call, but when we answer, our voices 
don’t register and a recorded voice says, “connection failed”. And if we try to 
ring out, we are told that our phone is not connected.

This made me think that perhaps the NBN caused us to be cut off, but 
according to the NBN map on the iiNet website our address is not undergoing any 
changes, and we can’t expect the NBN for a couple of years.

I haven’t wanted to use the ‘Cloud’ for phone calls, so I wondered if Apple 
was applying some subversive influence, but surely Apple is above that and they 
wouldn’t do anything to our Landline.

We are open to any suggestions of why this is happening. 

Hopefully,
Pat




> On 10 May 2019, at 07:57, Peter Hinchliffe  
wrote:
> 
> 
> 
>> On 9 May 2019, at 9:42 pm, Pat  wrote:
>> 
>> I received an email today which may or may not have come from Apple. It 
says, “Your Apple Subscription Receipt” (to Netflix). But, I did not order a 
subscription. I think it is probably a scam, although it looks very authentic. 
One anomaly is that where it says ‘you can cancel a Subscription at any time: 
Cancel/Refund Subscription’  there is no URL.
>> 
>> The email did not say ‘No Reply’, so I did reply, but it bounced.
>> 
>> What recourse do I have?
>> 
> 
> 1. Always, always, ALWAYS make it your first order of business to check 
the sending address of the email. If it has genuinely come from Apple, the 
sending address will end in .apple.com. If its some variant of .apple.xxx.com, 
or something else that doesn’t evem contain the word “apple”, you can be sure 
it didn’t come from anyone at Apple. Likewise, a genuine email from Netflix 
will end in .netflix.com, not some variant of .netflix.xxx.com. You can check 
the sending address byt rolling over the address at the very top of the email 
and clicking on the little disclosure trinagle that appears (assuming you’re 
using Mail). 
> 
> 2. Never, never, NEVER reply to suspicious emails. It’s just inviting a 
ton of trouble. It confirms that your email address is real, inviting a 
potential flood of spam from the same source or others.
> 
> Kind regards,
> 
> Peter HinchliffeApwin Computer Services
> FileMaker Pro Solutions Developer
> Perth, Western Australia
> Phone (618) 9332 6482Mob 0403 046 948
> 
> Mac because I prefer it -- Windows because I have to.
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
> Settings & Unsubscribe - 
<http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>

-- The WA Macintosh User Group Mailing List --
Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
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Re: Something I didn't buy

[Pat]

Thank you, Peter and Philippe. I have alerted the bank about this.

But it never rains but it pours, according to an old saying.  And this strange 
new problem has arisen: Both of our iPhones and our Landline phone are not 
functioning. They ring on an incoming call, but when we answer, our voices 
don’t register and a recorded voice says, “connection failed”. And if we try to 
ring out, we are told that our phone is not connected.

This made me think that perhaps the NBN caused us to be cut off, but according 
to the NBN map on the iiNet website our address is not undergoing any changes, 
and we can’t expect the NBN for a couple of years.

I haven’t wanted to use the ‘Cloud’ for phone calls, so I wondered if Apple was 
applying some subversive influence, but surely Apple is above that and they 
wouldn’t do anything to our Landline.

We are open to any suggestions of why this is happening. 

Hopefully,
Pat




> On 10 May 2019, at 07:57, Peter Hinchliffe  wrote:
> 
> 
> 
>> On 9 May 2019, at 9:42 pm, Pat  wrote:
>> 
>> I received an email today which may or may not have come from Apple. It 
>> says, “Your Apple Subscription Receipt” (to Netflix). But, I did not order a 
>> subscription. I think it is probably a scam, although it looks very 
>> authentic. One anomaly is that where it says ‘you can cancel a Subscription 
>> at any time: Cancel/Refund Subscription’  there is no URL.
>> 
>> The email did not say ‘No Reply’, so I did reply, but it bounced.
>> 
>> What recourse do I have?
>> 
> 
> 1. Always, always, ALWAYS make it your first order of business to check the 
> sending address of the email. If it has genuinely come from Apple, the 
> sending address will end in .apple.com. If its some variant of 
> .apple.xxx.com, or something else that doesn’t evem contain the word “apple”, 
> you can be sure it didn’t come from anyone at Apple. Likewise, a genuine 
> email from Netflix will end in .netflix.com, not some variant of 
> .netflix.xxx.com. You can check the sending address byt rolling over the 
> address at the very top of the email and clicking on the little disclosure 
> trinagle that appears (assuming you’re using Mail). 
> 
> 2. Never, never, NEVER reply to suspicious emails. It’s just inviting a ton 
> of trouble. It confirms that your email address is real, inviting a potential 
> flood of spam from the same source or others.
> 
> Kind regards,
> 
> Peter HinchliffeApwin Computer Services
> FileMaker Pro Solutions Developer
> Perth, Western Australia
> Phone (618) 9332 6482Mob 0403 046 948
> 
> Mac because I prefer it -- Windows because I have to.
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Something I didn't buy

[Neil Houghton]

Hi Pat,

I know this has been covered before but probably bears repeating:

When Peter says check the sending address - you need to actually examine the 
headers in the message source - it is very easy to just "SPOOF" the "From" 
address to match any address. This is a common spamming technique to make 
people think that SPAM is genuine.

Often on mailing lists I see warnings to people that their email account has 
been hacked just because SPAM has been sent to the list with a real member's 
"From" address. In most cases it does not mean their email account has been 
hacked, it just means that the Spammer spoofed a member's from address to be 
able to post to a member-only list.

Examining the message source code is also an easy way to see where links in the 
email actually end up - often the link that looks to be an Apple.com link 
actually goes to an obviously false domain - but sometimes more sophisticated 
operators even register domain name that look authentic but do not belong to 
the actual company being imitated.

I know Peter is well aware of this, as are most WAMUG members - it has often 
been discussed before - but I still find people being caught out by this - so 
possible worth repeating.


Cheers


Neil
-- 
Neil R. Houghton
Albany, Western Australia
Tel: +61 8 9841 6063
Email: n...@possumology.com



-Original Message-
From:  on behalf of Peter 
Hinchliffe 
Reply-To: WAMUG 
Date: Friday, 10 May 2019 at 07:57
To: WAMUG 
Subject: Re: Something I didn't buy



> On 9 May 2019, at 9:42 pm, Pat  wrote:
> 
> I received an email today which may or may not have come from Apple. It 
says, “Your Apple Subscription Receipt” (to Netflix). But, I did not order a 
subscription. I think it is probably a scam, although it looks very authentic. 
One anomaly is that where it says ‘you can cancel a Subscription at any time: 
Cancel/Refund Subscription’  there is no URL.
> 
> The email did not say ‘No Reply’, so I did reply, but it bounced.
> 
> What recourse do I have?
> 

1. Always, always, ALWAYS make it your first order of business to check the 
sending address of the email. If it has genuinely come from Apple, the sending 
address will end in .apple.com. If its some variant of .apple.xxx.com, or 
something else that doesn’t evem contain the word “apple”, you can be sure it 
didn’t come from anyone at Apple. Likewise, a genuine email from Netflix will 
end in .netflix.com, not some variant of .netflix.xxx.com. You can check the 
sending address byt rolling over the address at the very top of the email and 
clicking on the little disclosure trinagle that appears (assuming you’re using 
Mail). 

2. Never, never, NEVER reply to suspicious emails. It’s just inviting a ton 
of trouble. It confirms that your email address is real, inviting a potential 
flood of spam from the same source or others.

Kind regards,

Peter HinchliffeApwin Computer Services
FileMaker Pro Solutions Developer
Perth, Western Australia
Phone (618) 9332 6482Mob 0403 046 948

Mac because I prefer it -- Windows because I have to.

-- The WA Macintosh User Group Mailing List --
Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
Settings & Unsubscribe - 
<http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>


-- The WA Macintosh User Group Mailing List --
Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
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Re: Something I didn't buy

[petercrisp]

Yes, I concur with Peter (H)'s advice there. You do not want to fall
for the bait of replying to something the slightest bit dodgy looking.
My wife who is very disciplined in reviewing daily all credit card
transactions on the banking app recently noted 5 transactions in the
space of 24 hours. Chronologically > $0.99, $0.99, $67.00, $154.00,
$167.00. They were ALL transactions from Apple on the credit card
statement. Upon noting this, she immediately called the bank to report
and shut down the credit card which had clearly been compromised. The
$0.99 transactions were the giveaway "test" transactions by the
perpetrator as a means to test the card for being able to be hit with
dodgy transactions. All costs were reimbursed and a new physical card
issued. Fortunately through all of this, Apple Pay continues to
function with no discontinuity, so is a good thing to have set up as a
fallback should you ever find yourself in this position of reluctance
to cancel your card, you can still buy stuff over the counter. 

Regards
Pete.
Go Eagles! and Pies!

- Original Message -
From: wamug@wamug.org.au
To:
Cc:
Sent:Fri, 10 May 2019 07:57:38 +0800
Subject:Re: Something I didn't buy

 > On 9 May 2019, at 9:42 pm, Pat  wrote:
 > 
 > I received an email today which may or may not have come from
Apple. It says, “Your Apple Subscription Receipt” (to Netflix).
But, I did not order a subscription. I think it is probably a scam,
although it looks very authentic. One anomaly is that where it says
‘you can cancel a Subscription at any time: Cancel/Refund
Subscription’ there is no URL.
 > 
 > The email did not say ‘No Reply’, so I did reply, but it
bounced.
 > 
 > What recourse do I have?
 > 

 1. Always, always, ALWAYS make it your first order of business to
check the sending address of the email. If it has genuinely come from
Apple, the sending address will end in .apple.com. If its some variant
of .apple.xxx.com, or something else that doesn’t evem contain the
word “apple”, you can be sure it didn’t come from anyone at
Apple. Likewise, a genuine email from Netflix will end in
.netflix.com, not some variant of .netflix.xxx.com. You can check the
sending address byt rolling over the address at the very top of the
email and clicking on the little disclosure trinagle that appears
(assuming you’re using Mail). 

 2. Never, never, NEVER reply to suspicious emails. It’s just
inviting a ton of trouble. It confirms that your email address is
real, inviting a potential flood of spam from the same source or
others.

 Kind regards,

 Peter Hinchliffe Apwin Computer Services
 FileMaker Pro Solutions Developer
 Perth, Western Australia
 Phone (618) 9332 6482 Mob 0403 046 948
 
 Mac because I prefer it -- Windows because I have to.

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Re: Something I didn't buy

[Peter Hinchliffe]

> On 9 May 2019, at 9:42 pm, Pat  wrote:
> 
> I received an email today which may or may not have come from Apple. It says, 
> “Your Apple Subscription Receipt” (to Netflix). But, I did not order a 
> subscription. I think it is probably a scam, although it looks very 
> authentic. One anomaly is that where it says ‘you can cancel a Subscription 
> at any time: Cancel/Refund Subscription’  there is no URL.
> 
> The email did not say ‘No Reply’, so I did reply, but it bounced.
> 
> What recourse do I have?
> 

1. Always, always, ALWAYS make it your first order of business to check the 
sending address of the email. If it has genuinely come from Apple, the sending 
address will end in .apple.com. If its some variant of .apple.xxx.com, or 
something else that doesn’t evem contain the word “apple”, you can be sure it 
didn’t come from anyone at Apple. Likewise, a genuine email from Netflix will 
end in .netflix.com, not some variant of .netflix.xxx.com. You can check the 
sending address byt rolling over the address at the very top of the email and 
clicking on the little disclosure trinagle that appears (assuming you’re using 
Mail). 

2. Never, never, NEVER reply to suspicious emails. It’s just inviting a ton of 
trouble. It confirms that your email address is real, inviting a potential 
flood of spam from the same source or others.

Kind regards,

Peter HinchliffeApwin Computer Services
FileMaker Pro Solutions Developer
Perth, Western Australia
Phone (618) 9332 6482Mob 0403 046 948

Mac because I prefer it -- Windows because I have to.

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Re: Something I didn't buy

[Philippe Chaperon]

Hi Pat, 

The first thing I would do, in such a case, is to check my bank account to 
ensure that no money was taken out without your permission, which you most 
probably have done. 

The receipts I get from Apple, music and application purchases and my 
subscription to iCloud, are in the form of a Tax Invoice showing my Apple ID - 
my registered email with Apple, Billed To - my Credit Card last four digits, my 
names in full and my home address, Order ID- a ten character string of letters 
and numbers, Document No. - a twelve digits string of numbers. 

The Tax Invoice has many links to Apple’s website etc. 

So, it would appear, if no funds were taken from your bank account, that this 
is some form of scam. Others could confirm if your deduction and mine are 
correct. 

Best Regards & good night, 

Philippe C. 

On 9 May 2019, at 9:42 pm, Pat  wrote:

I received an email today which may or may not have come from Apple. It says, 
“Your Apple Subscription Receipt” (to Netflix). But, I did not order a 
subscription. I think it is probably a scam, although it looks very authentic. 
One anomaly is that where it says ‘you can cancel a Subscription at any time: 
Cancel/Refund Subscription’  there is no URL.

The email did not say ‘No Reply’, so I did reply, but it bounced.

What recourse do I have?

Cheers,
Pat
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Something I didn't buy

[Pat]

I received an email today which may or may not have come from Apple. It says, 
“Your Apple Subscription Receipt” (to Netflix). But, I did not order a 
subscription. I think it is probably a scam, although it looks very authentic. 
One anomaly is that where it says ‘you can cancel a Subscription at any time: 
Cancel/Refund Subscription’  there is no URL.

The email did not say ‘No Reply’, so I did reply, but it bounced.

What recourse do I have?

Cheers,
Pat
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