Re: [WISPA] Data-Alliance.net Horror story w/ Air Fiber

[George Hardesty]

Shipping of the World version was my grievous error and I'm terribly,
terribly sorry that it happened and caused all of this trouble for Scott.
 I thought that what we had was US version and based on various reasons I
had no reason to believe otherwise.  But I didn't verify that and I really
feel terrible for all the trouble that it has caused Scott.

As soon as we found out that we had shipped the wrong version, we shipped
the US version.  Then 1 or 2 days later I received notice that Scott or his
office had charged-back the $1500 + shipping to us and I got a little
panicky about it because we had never done business with them before, and
he knew that we had shipped the US version unit, and yet we had notice of a
chargeback.  The burden of proof is always on the merchant and the banks
always favor the customer in a chargeback situation; chargebacks are always
risky for the merchant.  So I requested a UPS interception by email, of the
shipment of the US version.  Then I corresponded with Scott and he assured
me not to worry - that he would cancel the chargeback.  So I sent an email
asking that the request for UPS interception be cancelled - to the same
party to whom I had sent the email requesting the interception, requesting
that they disregard the request for an interception.  I then decided to
worry about the chargeback anymore and of course I thought that the
interception was now not going to happen.  Unfortunately, the interception
did occur - late today - I got the notice after 5PM.

After seeing these emails I called Scott and explained the whole situation
and apologized profusely for all the trouble that this has caused him.

*I'm working on getting a US version unit to him as quickly as possible and
he is aware of this.*

Those of you who are customers of Data Alliance know that we are very
straighforward and normally work like clockwork shipping orders the same
day - even orders as late as 4:30 or 5 normally are shipped that day.

Sincerely,

George Hardesty

On Mon, Dec 17, 2012 at 7:04 PM, Scott Carullo wrote:

> So... I really needed an Air Fiber for an important project that was time
> sensitive...
>
> Go to the UBNT tool and see who has stock, I very specifically put HAS TO
> BE US VERSION in the notes.
>
> George Hardesty from there emails me that his company Data-Alliance.net
> has them in stock.
>
> I send an email directly back to his, asking specifically, you have the US
> version in stock?  He emails back, yes he has verified that he has US
> version in stock.
>
> I buy it.  I wait a week.  It shows up and low and behold its the
> international version.  Woohoo, just wasted my time and money and project
> is not happening when I promised customer.  That should not have happened
> when I specifically asked twice for him to verify what I was buying before
> hand.
>
> It gets better.  Of course I had AMEX open chargeback on the purchase
> because I already lost time, money and possibly new customer on this
> inexcusable botched shipment.  I called George and let him know this and
> that I expected them to pay for shipping back as well because it was 100%
> his fault.  He then informs me he has the US version and can ship it out to
> fix my problem and will also include shipping label for the wrong air fiber
> return.  Great, seems reasonable - at least there is light at the end of
> the one week delay.   I get with AMEX and have them drop the dispute.   I
> get shipping label and return product to him after waiting in line at UPS
> (bad time of year to ship stuff).  George send me tracking info for new US
> air fiber (I had him double check again, before shipping the second time as
> you might imagine). Ok, I am assured everything is good and the correct
> part is now on its way.  Supposed to arrive today  I check tracking
> this evening because package never arrived, but hey, its baout xmas maybe
> they are working late?  Nope - Mr Hardesty called UPS and had the package
> returned to sender.  LOL  - seriously?
>
> Now I'm late on the project twice and customer thinks this is some sort of
> new hobby for me.  I'm not happy.  And I sure as heck won't make the
> mistake of ordering something from Data-Alliance.net again since they are
> obviously lacking integrity and competence in several departments.  I just
> can't believe after having discussed all this with him several times, and
> us both potentially having everything work out acceptably that he pulled
> this and didn't even bother to communicate with me so I could have at the
> very least saved another lost day.  Now I start over, third time...
>
> /End rant
>
>
>
> Scott Carullo
> Technical Operations
> 855-FLSPEED x102
>
>


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Re: [WISPA] [Mikrotik Users] Data-Alliance.net Horror story w/ Air Fiber

[Scott Carullo]

Ok Rick.  We always try to not do this as well.  It is matter of opinion 
that I was mearly venting frustrations.  I like to think of it more as 
sharing valued experiences with fellow friends in the business and add 
benefit to their even taking the time to read these forums.  When WISPA (or 
non-WISPA) members share their experiences, good or bad, I feel like it 
adds value to the community as a whole.  Thats why we all monitor the many 
emails that continually arrive from such community lists - because there is 
value in us spending the time to learn from others - whether that be gained 
knowledge or mistakes made.  The post was intended to provide value to 
others, not just make me feel better having shared it.

I will honor your wishes because keeping me in line on here is what you 
have donated your time for, and everyone appreciates what you have 
sacrificed for the community.  Much more than I ever have or will 
time-wise.  So, just in case someone hasn't told you recently - Thanks, we 
appreciate your efforts, even when you are scolding us (or me more 
specifically)  lol

Anyway, Let this thread die please, it doesn't require any more posts.  
I'll leave it by providing Georges response to me.  I'm a very fair and 
reasonable person.  He asked that I share it, and since this should be the 
end of the discussion here it is.

==
Scott - I am not a member of those mailing lists and would very much 
appreciate if you would send my explanation below.  Thanks

Shipping of the World version was my grievous error and I'm terribly, 
terribly sorry that it happened and caused all of this trouble for Scott.  
I thought that what we had was US version and based on various reasons I 
had no reason to believe otherwise.  But I didn't verify that and I really 
feel terrible for all the trouble that it has caused Scott.

As soon as we found out that we had shipped the wrong version, we shipped 
the US version.  Then 1 or 2 days later I received notice that Scott or his 
office had charged-back the $1500 + shipping to us and I got a little 
panicky about it because we had never done business with them before, and 
he knew that we had shipped the US version unit, and yet we had notice of a 
charge back.  The burden of proof is always on the merchant and the banks 
always favor the customer in a charge back situation; charge backs are 
always risky for the merchant.  So I requested a UPS interception by email, 
of the shipment of the US version.  Then I corresponded with Scott and he 
assured me not to worry - that he would cancel the charge back.  So I sent 
an email asking that the request for UPS interception be cancelled - to the 
same party to whom I had sent the email requesting the interception, 
requesting that they disregard the request for an interception.  I then 
decided not to worry about the charge back anymore and of course I thought 
that the interception was now not going to happen.  Unfortunately, the 
interception did occur - late today - I got the notice after 5PM.

After seeing these emails I called Scott and explained the whole situation 
and apologized profusely for all the trouble that this has caused him.  

I'm working on getting a US version unit to him as quickly as possible and 
he is aware of this.

Those of you who are customers of Data Alliance know that we are very 
straightforward and normally work like clockwork shipping orders the same 
day - even orders as late as 4:30 - 5:30pm  normally we ship that same 
day.

Sincerely,

George Hardesty


Scott Carullo
Technical Operations
855-FLSPEED x102


 From: "Rick Harnish" 
Sent: Monday, December 17, 2012 10:08 PM
To: sc...@brevardwireless.com, "Mikrotik Users" , 
"WISPA General List" 
Subject: RE: [Mikrotik Users] Data-Alliance.net Horror story w/ Air Fiber

  Scott,   Please do not use WISPA mailing lists to vent your frustrations. 
 Neither Brevard Wireless nor Data Alliance are WISPA members.  When there 
are issues like this, I prefer members contact me off list if they need 
help with a particular vendor.  There are better ways to solve problems 
like this that often end up as a WIN/WIN outcome.  I rarely hear of these 
types of issues with WISPA Vendor Members.  Even if you are not a WISPA 
Member, you might start here. http://www.wispa.org/vendor-member-spotlight. 
Where there is a Wisp, there is a way!   Respectfully,   Rick Harnish 
Executive Director WISPA 260-307-4000 cell 866-317-2851 Option 2 WISPA 
Office Skype: rick.harnish. rharn...@wispa.org adm...@wispa.org (Trina and 
Rick)From: mikrotik-users-boun...@wispa.org 
[mailto:mikrotik-users-boun...@wispa.org] On Behalf Of Scott Carullo
Sent: Monday, December 17, 2012 9:02 PM
To: mikrotik-us...@wispa.org
Subject: [Mikrotik Users] Data-Alliance.net Horror story w/ Air Fiber 
So... I really needed an Air Fiber for an important project that was time 
sensitive...

Go to the UBNT tool and se

Re: [WISPA] Data-Alliance.net Horror story w/ Air Fiber

[Forbes Mercy]

I have a pair if you want them.
Forbes Mercy
Washington Broadband


Sent from my iPhone

On Dec 17, 2012, at 6:04 PM, Scott Carullo  wrote:

> So... I really needed an Air Fiber for an important project that was time 
> sensitive...
> 
> Go to the UBNT tool and see who has stock, I very specifically put HAS TO BE 
> US VERSION in the notes.
> 
> George Hardesty from there emails me that his company Data-Alliance.net has 
> them in stock.
> 
> I send an email directly back to his, asking specifically, you have the US 
> version in stock?  He emails back, yes he has verified that he has US version 
> in stock.
> 
> I buy it.  I wait a week.  It shows up and low and behold its the 
> international version.  Woohoo, just wasted my time and money and project is 
> not happening when I promised customer.  That should not have happened when I 
> specifically asked twice for him to verify what I was buying before hand.
> 
> It gets better.  Of course I had AMEX open chargeback on the purchase because 
> I already lost time, money and possibly new customer on this inexcusable 
> botched shipment.  I called George and let him know this and that I expected 
> them to pay for shipping back as well because it was 100% his fault.  He then 
> informs me he has the US version and can ship it out to fix my problem and 
> will also include shipping label for the wrong air fiber return.  Great, 
> seems reasonable - at least there is light at the end of the one week delay.  
>  I get with AMEX and have them drop the dispute.   I get shipping label and 
> return product to him after waiting in line at UPS (bad time of year to ship 
> stuff).  George send me tracking info for new US air fiber (I had him double 
> check again, before shipping the second time as you might imagine). Ok, I am 
> assured everything is good and the correct part is now on its way.  Supposed 
> to arrive today  I check tracking this evening because package never 
> arrived, but hey, its baout xmas maybe they are working late?  Nope - Mr 
> Hardesty called UPS and had the package returned to sender.  LOL  - seriously?
> 
> Now I'm late on the project twice and customer thinks this is some sort of 
> new hobby for me.  I'm not happy.  And I sure as heck won't make the mistake 
> of ordering something from Data-Alliance.net again since they are obviously 
> lacking integrity and competence in several departments.  I just can't 
> believe after having discussed all this with him several times, and us both 
> potentially having everything work out acceptably that he pulled this and 
> didn't even bother to communicate with me so I could have at the very least 
> saved another lost day.  Now I start over, third time...
> 
> /End rant
> 
> 
> 
> Scott Carullo
> Technical Operations
> 855-FLSPEED x102
> 
> 
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> Wireless@wispa.org
> http://lists.wispa.org/mailman/listinfo/wireless
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Re: [WISPA] [Mikrotik Users] Data-Alliance.net Horror story w/ Air Fiber

[Rick Harnish]

Scott,

 

Please do not use WISPA mailing lists to vent your frustrations.  Neither
Brevard Wireless nor Data Alliance are WISPA members.  When there are issues
like this, I prefer members contact me off list if they need help with a
particular vendor.  There are better ways to solve problems like this that
often end up as a WIN/WIN outcome.  I rarely hear of these types of issues
with WISPA Vendor Members.  Even if you are not a WISPA Member, you might
start here. http://www.wispa.org/vendor-member-spotlight.  

 

  Where there is
a Wisp, there is a way!

 

Respectfully,

 

Rick Harnish

Executive Director

WISPA

260-307-4000 cell

866-317-2851 Option 2 WISPA Office

Skype: rick.harnish.

rharn...@wispa.org

adm...@wispa.org (Trina and Rick)

 

 

 

 

From: mikrotik-users-boun...@wispa.org
[mailto:mikrotik-users-boun...@wispa.org] On Behalf Of Scott Carullo
Sent: Monday, December 17, 2012 9:02 PM
To: mikrotik-us...@wispa.org
Subject: [Mikrotik Users] Data-Alliance.net Horror story w/ Air Fiber

 

So... I really needed an Air Fiber for an important project that was time
sensitive...

Go to the UBNT tool and see who has stock, I very specifically put HAS TO BE
US VERSION in the notes.

George Hardesty from there emails me that his company Data-Alliance.net has
them in stock.

I send an email directly back to his, asking specifically, you have the US
version in stock?  He emails back, yes he has verified that he has US
version in stock.

I buy it.  I wait a week.  It shows up and low and behold its the
international version.  Woohoo, just wasted my time and money and project is
not happening when I promised customer.  That should not have happened when
I specifically asked twice for him to verify what I was buying before hand.

It gets better.  Of course I had AMEX open chargeback on the purchase
because I already lost time, money and possibly new customer on this
inexcusable botched shipment.  I called George and let him know this and
that I expected them to pay for shipping back as well because it was 100%
his fault.  He then informs me he has the US version and can ship it out to
fix my problem and will also include shipping label for the wrong air fiber
return.  Great, seems reasonable - at least there is light at the end of the
one week delay.   I get with AMEX and have them drop the dispute.   I get
shipping label and return product to him after waiting in line at UPS (bad
time of year to ship stuff).  George send me tracking info for new US air
fiber (I had him double check again, before shipping the second time as you
might imagine). Ok, I am assured everything is good and the correct part is
now on its way.  Supposed to arrive today  I check tracking this evening
because package never arrived, but hey, its baout xmas maybe they are
working late?  Nope - Mr Hardesty called UPS and had the package returned to
sender.  LOL  - seriously?

Now I'm late on the project twice and customer thinks this is some sort of
new hobby for me.  I'm not happy.  And I sure as heck won't make the mistake
of ordering something from Data-Alliance.net again since they are obviously
lacking integrity and competence in several departments.  I just can't
believe after having discussed all this with him several times, and us both
potentially having everything work out acceptably that he pulled this and
didn't even bother to communicate with me so I could have at the very least
saved another lost day.  Now I start over, third time...

/End rant

Scott Carullo
Technical Operations
855-FLSPEED x102

   

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Re: [WISPA] Data-Alliance.net Horror story w/ Air Fiber

[Scott Carullo]

Not sure what to tell ya.  I'm not familiar enough to argue one way or another. 
 But I've had as many people ask the difference as I have had tell me I only 
want the US one from everything because TX power different, FCC approval 
different etc etc.  Not worth it to me to even open a box if it wasn't what I 
wanted I can't roll the dice with $1500 radios

And just because it works, doesn't mean its legal as far as the FCC is 
concerned.  I can make lots of country codes, radio configurations, and 
assorted parts work great but if the man ever stops by they need to be legal as 
well.  That could be as simple as a sticker on a UBNT radio  I'm just 
trying to do it right.  I can't debate whether they are the same and/or legal - 
I just don't know.

There seems to be a lot of confusion on this matter, it would be nice if UBNT 
made the difference crystal clear.

UBNT forum on matter: http://forum.ubnt.com/showthread.php?t=63248

Scott Carullo
Technical Operations
855-FLSPEED x102


 From: "Larry Weidig" 
Sent: Monday, December 17, 2012 9:43 PM
To: "sc...@brevardwireless.com" , "WISPA General 
List" 
Subject: RE: [WISPA] Data-Alliance.net Horror story w/ Air Fiber

  I am really not sure what the issue with an International version would be.  
Set the country code setting to US and poof you have the equivalent of the US 
version.  I know there has been some talk about different power and such, but I 
can assure you that is not the case.  We got a set that were not the US version 
installed them and received exactly the predicted signal strength, actually 1 
dB better.   Larry A. Weidig (lwei...@excel.net) Excel.Net, Inc. - 
http://www.excel.net/ (920) 452-0455 - Sheboygan/Plymouth area (888) 489-9995 - 
Other areas, toll-free   From: wireless-boun...@wispa.org 
[mailto:wireless-boun...@wispa.org] On Behalf Of Scott Carullo
Sent: Monday, December 17, 2012 8:05 PM
To: wireless@wispa.org
Subject: [WISPA] Data-Alliance.net Horror story w/ Air Fiber   So... I really 
needed an Air Fiber for an important project that was time sensitive...

Go to the UBNT tool and see who has stock, I very specifically put HAS TO BE US 
VERSION in the notes.

George Hardesty from there emails me that his company Data-Alliance.net has 
them in stock.

I send an email directly back to his, asking specifically, you have the US 
version in stock?  He emails back, yes he has verified that he has US version 
in stock.

I buy it.  I wait a week.  It shows up and low and behold its the international 
version.  Woohoo, just wasted my time and money and project is not happening 
when I promised customer.  That should not have happened when I specifically 
asked twice for him to verify what I was buying before hand.

It gets better.  Of course I had AMEX open chargeback on the purchase because I 
already lost time, money and possibly new customer on this inexcusable botched 
shipment.  I called George and let him know this and that I expected them to 
pay for shipping back as well because it was 100% his fault.  He then informs 
me he has the US version and can ship it out to fix my problem and will also 
include shipping label for the wrong air fiber return.  Great, seems reasonable 
- at least there is light at the end of the one week delay.   I get with AMEX 
and have them drop the dispute.   I get shipping label and return product to 
him after waiting in line at UPS (bad time of year to ship stuff).  George send 
me tracking info for new US air fiber (I had him double check again, before 
shipping the second time as you might imagine). Ok, I am assured everything is 
good and the correct part is now on its way.  Supposed to arrive today  I 
check tracking this evening because package never arrived, but hey, its baout 
xmas maybe they are working late?  Nope - Mr Hardesty called UPS and had the 
package returned to sender.  LOL  - seriously?

Now I'm late on the project twice and customer thinks this is some sort of new 
hobby for me.  I'm not happy.  And I sure as heck won't make the mistake of 
ordering something from Data-Alliance.net again since they are obviously 
lacking integrity and competence in several departments.  I just can't believe 
after having discussed all this with him several times, and us both potentially 
having everything work out acceptably that he pulled this and didn't even 
bother to communicate with me so I could have at the very least saved another 
lost day.  Now I start over, third time...

/End rant

  Scott Carullo
Technical Operations
855-FLSPEED x102


<>
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Re: [WISPA] Data-Alliance.net Horror story w/ Air Fiber

[Larry Weidig]

I am really not sure what the issue with an International version would be.  
Set the country code setting to US and poof you have the equivalent of the US 
version.  I know there has been some talk about different power and such, but I 
can assure you that is not the case.  We got a set that were not the US version 
installed them and received exactly the predicted signal strength, actually 1 
dB better.


Larry A. Weidig (lwei...@excel.net)
Excel.Net, Inc. - http://www.excel.net/
(920) 452-0455 - Sheboygan/Plymouth area
(888) 489-9995 - Other areas, toll-free

From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf 
Of Scott Carullo
Sent: Monday, December 17, 2012 8:05 PM
To: wireless@wispa.org
Subject: [WISPA] Data-Alliance.net Horror story w/ Air Fiber

So... I really needed an Air Fiber for an important project that was time 
sensitive...

Go to the UBNT tool and see who has stock, I very specifically put HAS TO BE US 
VERSION in the notes.

George Hardesty from there emails me that his company Data-Alliance.net has 
them in stock.

I send an email directly back to his, asking specifically, you have the US 
version in stock?  He emails back, yes he has verified that he has US version 
in stock.

I buy it.  I wait a week.  It shows up and low and behold its the international 
version.  Woohoo, just wasted my time and money and project is not happening 
when I promised customer.  That should not have happened when I specifically 
asked twice for him to verify what I was buying before hand.

It gets better.  Of course I had AMEX open chargeback on the purchase because I 
already lost time, money and possibly new customer on this inexcusable botched 
shipment.  I called George and let him know this and that I expected them to 
pay for shipping back as well because it was 100% his fault.  He then informs 
me he has the US version and can ship it out to fix my problem and will also 
include shipping label for the wrong air fiber return.  Great, seems reasonable 
- at least there is light at the end of the one week delay.   I get with AMEX 
and have them drop the dispute.   I get shipping label and return product to 
him after waiting in line at UPS (bad time of year to ship stuff).  George send 
me tracking info for new US air fiber (I had him double check again, before 
shipping the second time as you might imagine). Ok, I am assured everything is 
good and the correct part is now on its way.  Supposed to arrive today  I 
check tracking this evening because package never arrived, but hey, its baout 
xmas maybe they are working late?  Nope - Mr Hardesty called UPS and had the 
package returned to sender.  LOL  - seriously?

Now I'm late on the project twice and customer thinks this is some sort of new 
hobby for me.  I'm not happy.  And I sure as heck won't make the mistake of 
ordering something from Data-Alliance.net again since they are obviously 
lacking integrity and competence in several departments.  I just can't believe 
after having discussed all this with him several times, and us both potentially 
having everything work out acceptably that he pulled this and didn't even 
bother to communicate with me so I could have at the very least saved another 
lost day.  Now I start over, third time...

/End rant


Scott Carullo
Technical Operations
855-FLSPEED x102

[Image removed by sender.]
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[WISPA] Data-Alliance.net Horror story w/ Air Fiber

[Scott Carullo]

So... I really needed an Air Fiber for an important project that was time 
sensitive...

Go to the UBNT tool and see who has stock, I very specifically put HAS TO 
BE US VERSION in the notes.

George Hardesty from there emails me that his company Data-Alliance.net has 
them in stock.

I send an email directly back to his, asking specifically, you have the US 
version in stock?  He emails back, yes he has verified that he has US 
version in stock.

I buy it.  I wait a week.  It shows up and low and behold its the 
international version.  Woohoo, just wasted my time and money and project 
is not happening when I promised customer.  That should not have happened 
when I specifically asked twice for him to verify what I was buying before 
hand.

It gets better.  Of course I had AMEX open chargeback on the purchase 
because I already lost time, money and possibly new customer on this 
inexcusable botched shipment.  I called George and let him know this and 
that I expected them to pay for shipping back as well because it was 100% 
his fault.  He then informs me he has the US version and can ship it out to 
fix my problem and will also include shipping label for the wrong air fiber 
return.  Great, seems reasonable - at least there is light at the end of 
the one week delay.   I get with AMEX and have them drop the dispute.   I 
get shipping label and return product to him after waiting in line at UPS 
(bad time of year to ship stuff).  George send me tracking info for new US 
air fiber (I had him double check again, before shipping the second time as 
you might imagine). Ok, I am assured everything is good and the correct 
part is now on its way.  Supposed to arrive today  I check tracking 
this evening because package never arrived, but hey, its baout xmas maybe 
they are working late?  Nope - Mr Hardesty called UPS and had the package 
returned to sender.  LOL  - seriously?

Now I'm late on the project twice and customer thinks this is some sort of 
new hobby for me.  I'm not happy.  And I sure as heck won't make the 
mistake of ordering something from Data-Alliance.net again since they are 
obviously lacking integrity and competence in several departments.  I just 
can't believe after having discussed all this with him several times, and 
us both potentially having everything work out acceptably that he pulled 
this and didn't even bother to communicate with me so I could have at the 
very least saved another lost day.  Now I start over, third time...

/End rant

Scott Carullo
Technical Operations
855-FLSPEED x102


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[WISPA] Service in Las vegas

[Dan Wyant]

We have a client looking for 10x10Mbps service at:

 

4150 Donovan Way

North Las Vegas, NV  89030

 

If you think you can provide service let me know.

 

Cheers,

 

Daniel Wyant

CEO

Accel Net Inc.

Cell: 206.228.8753  

Fax: 425.688.3946

www.accelnet.net

 

 

 

 

 

 

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Re: [WISPA] Speed Test and XP

[Nick Olsen]

I'm not aware of any issues with it. I will note however, That 
speedtest.net is a terrible way to test that kind of bandwidth. 
Iperf/Mikrotik Bandwidth Test is much better for this.

Nick Olsen
Network Operations (855) FLSPEED  x106


 From: "~NGL~" 
Sent: Saturday, December 15, 2012 2:21 PM
To: "WISPA General List" 
Subject: [WISPA] Speed Test and XP

 Anyone having problems running Speedtest..NET with XP for up to 100 
megs? Any work around? Thanx NGL 
 If you can read this Thank A Teacher.
And if it's in English Thank A Soldier!   


<>
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