Re: Perf issue when downloading AD_PERFORMANCE_REPORT for Responsive Search Ad

Hi team, Let me know if anyone can help here, please. I can repost this question to the main forum if that helps. Thank you. On Tue, Jun 15, 2021 at 11:59 PM Caihua Du wrote: > Hi Team, > > Gentle ping here if you have any update on this case. Thanks. > > > On Wed, Jun

Re: Campaign data discrepancy in Google Ads API and AdWords Report API

Thanks Peter for reaching out. Would like to clarify that the discrepancy is between AdWords API (*not *the AdWords report API) and Google Ads API. Sorry for the confusion. Here is the request that we send over to Google Ads. We were expecting 14 campaigns to be returned back, but only 4

Re: Re: Calls failing to "change_event" report

clear guidance going forward? Thank you! On Thu, Jan 21, 2021 at 11:48 AM Google Ads API Forum Advisor Prod via Sales & Orders wrote: > This message was sent to the following 2 people: Caihua Du, > adwords-api@googlegroups.com. Replying to this email will notify them. > > H

Re: Calls failing to "change_event" report

Hi team, Can you please let us know who can help with this? This issue is blocking us to use Google Ads API and we have reported for more than 2 months. Your help is highly appreciated, thank you! Caihua. On Mon, Jan 18, 2021 at 9:13 PM Caihua Du wrote: > Hi Anash, > > Can you pl

Re: Calls failing to "change_event" report

Hi Anash, Can you please take a look and let me know if you have any findings? To me this is a P0 bug that the status predict does not support NOT_IN syntax. On Tue, Jan 12, 2021 at 10:32 PM Caihua Du wrote: > Hi Anash, > > Unfortunately, this is still not working. Here is the lates

Re: Calls failing to "change_event" report

Hi Anash, Unfortunately, this is still not working. Here is the latest request id from my client. Please take a look. Thanks a lot! [2021-01-13 06:30:29Z] - Request made: Host: https://googleads.googleapis.com, Method: /google.ads.googleads.v6.services.GoogleAdsService/Search, ClientCustomerID:

Re: Calls failing to "change_event" report

Adding the team alias here. Can you please help to check more of the request I provided earlier? Thank you’ On Wed, Dec 9, 2020 at 10:49 AM Caihua Du wrote: > Thanks Anash. Unfortunately this issue still persists. I have pasted the > latest debugging log from my side for your ref

Re: MessageSecurityException from CustomerService

Hi Mitchell The client library hasn't been updated for more than two years, the API call were running file last week and only start to fail recently. Wondering if there is any change from the server side? Thansk Caihua. On Wednesday, July 8, 2020 at 9:49:46 AM UTC-7, adsapiforumadvisor wrote:

Re: UNABLE_TO_AUTHORIZE from ManagedCustomerService

Wondering if anything get regressed from AdWords side? Never saw similar issues in the past. It shows up for multiple customers. Please help investigate, thanks! On Thursday, June 18, 2020 at 1:48:24 PM UTC-7, Gavin wrote: > > Hello, > > We recently started to notice that there seem to be

Template Ads support in Google Ads API

Hi there, We are trying to migrate from AdWords API to Google Ads API and looks like we don't support Template Ads yet in Google Ads. Can you please let me know when we plan to support this in the new API? Thanks, Caihua. -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us

Re: Expanded Dynamic Search Ad: Description2 support in Google Ads API

Thanks Dannison. Since Google Ads GA'ed description2 for Expanded dynamic search ad, missing this column could be a blocking issue for the Google Ads API migration. Thanks Caihua. On Sunday, May 26, 2019 at 8:35:01 PM UTC-7, adsapiforumadvisor wrote: > > Hi Caihua, > > Thank you for reaching

Expanded Dynamic Search Ad: Description2 support in Google Ads API

Hi there, It looks like current Google Ads API still doesn't support description2 field for Expanded Dynamic Search Ads: https://developers.google.com/google-ads/api/docs/fields/ad_group_ad. Can you please let me know the plan for this field? Thanks, Caihua. -- --

Re: GoogleAds V1: MISSING_TOS Clarification

Hi Luis Thanks for sharing. We are using our token to call AdWords APIs and everything is fine. According to the link you posted, it seems no action need to be taken if we are existing users, Can you clarify? Maybe the blog post

Re: The caller does not have permission

I have the same issue here. Looks like the v1 has issue with Testing account? Can you please confirm? On Friday, March 15, 2019 at 3:55:13 AM UTC-7, Ramanajee Kandregula wrote: > > Hi Luis, > we are using Test account and when i trying to navigate to api center i > am getting > *The API

Re: GoogleAds RESOURCE_EXHAUSTED Rate Limits

Thanks Josh for following up. Please let us know if you have any updated on this. One thing we observed is that for AdWords API, we make way higher request by the same dev token and everything works great. We only see the throttling after we tried the new Google Ads API. I believe something

Re: GoogleAds RESOURCE_EXHAUSTED Rate Limits

Thanks Luis. I still have a few questions: 1. If service side think “I” am making too many requests, I believe it’s based on the dev token, otherwise I am not sure how to distinguish different customers from server side. So looks to me this is token based throttling? 2. You mentioned the

Re: GoogleAds RESOURCE_EXHAUSTED Rate Limits

Hi Luis, We saw this in Google Ads doc: https://developers.google.com/google-ads/api/docs/access-levels, looks like we do have the doc for rate limit, can you please clarify? Also can you please clarify based on which criteria that server think there are too many request? Is this at dev token

Empty AdvertisingChannelType from Campaign performance report

Hi there, It looks like we sometimes get back empty "AdvertisingChannelType" value from Campaign performance report. Can you please let us know in which case the value will be empty? Thanks Caihua. -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog:

AdCustomizer association

Hey there, I have a question about AdCustomizer. As we know AdCustomizer is kind of a library concept where it only defines some metadata in the FeedItem and substitution will happen if the criterion (let's say the targetkeyword) is met. I am wondering if there is any API that we can use to

Re: AdWords API v201809

ds, > Sai Teja, AdWords API Team. > > On Tuesday, September 18, 2018 at 2:37:20 PM UTC-4, Caihua Du wrote: >> >> Thanks Teja. Yes we just saw the new API get shipped today, but I didn't >> see any SDK available yet for this work. Do you know who would be the >> corre

Re: AdWords API v201809

am. > > > > > > On Monday, September 17, 2018 at 12:15:46 PM UTC-4, Caihua Du wrote: >> >> Hey there, >> >> I saw there is a scheduling for the new AdWords API version (v201809), >> but didn't find it ava

AdWords API v201809

Hey there, I saw there is a scheduling for the new AdWords API version (v201809), but didn't find it available yet. Is their any estimation when we can have it? Thanks, Caihua. -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog:

Google Ads API vs AWords API

Hi there, It looks like that we have two set of Google Ads APIs right now: 1. Google AdWords API: https://developers.google.com/adwords/api/docs/guides/start 2. Google Ads API: *https://developers.google.com/google-ads/api/docs/start*

Re: Product partition tree corrupted

Hi there, We have a similar problem here. It looks like when we call AdGroupCriterion service to get back product partition for an adgroup, the second top node of the product tree is not returned back. I have adgroup id and criterion id that should be under that AdGroup. Can you please help

Re: UNEXPECTED_INTERNAL_API_ERROR

We encountered the same issue from our side. Any known issue from AdWords side? Thank you! On Thursday, June 28, 2018 at 9:30:04 AM UTC-7, Get Work wrote: > > Hi there, > > We're experiencing the following API error, just wondered if this was a > temporary error, or when it would be fixed. > >

Re: Suddenly getting AuthenticationError.CLIENT_CUSTOMER_ID_IS_REQUIRED

This issue happened to us too. Lots of client have the same errors and it suddenly shows up from 6/8 and nothing has been changed from our side. In our code, we will have to pass in an empty client customer id in order to get back all the accounts under this customer. Not sure what has been

AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi there, We suddenly to see many " AuthorizationError.CUSTOMER_NOT_ACTIVE" errors when calling AdWords API, and this happened to many different customers. Is there any ongoing authorizations issue from AdWords side? Or anything we have changed to authorize API call? Thanks, Caihua. --

Extreme latency when downloading Keywords report

Hi there, Where we are downloading data for 24 Campaigns from Keyword report, it took more than 30 mins to get this done. This is extremely slow. Can you please help check if there is any known issue? I can provide the report definition privately if you need them. Thanks, Caihua. -- --

Re: Missing Camapign StructureSnippet AdExtension when calling CampaignExtensionSettingService

Thanks Vincent. I just replied and please let me know if you have further questions. On Sunday, April 22, 2018 at 8:42:05 PM UTC-7, Vincent Racaza (AdWords API Team) wrote: > > Hi Caihua, > > My apologies as I have not seen your private reply. Could you send it once > again via *Reply

Re: Missing Camapign StructureSnippet AdExtension when calling CampaignExtensionSettingService

Hi Vincent, I have replied privately. Please take a look and let us know what could be the issue. thanks. Thanks, Caihua. On Thursday, April 19, 2018 at 10:11:48 PM UTC-7, Vincent Racaza (AdWords API Team) wrote: > Hi Caihua, > > Can you provide to me the complete SOAP request and response

Re: Latency to download Campaign Performance

Thanks. I have replied offline. On Thursday, April 19, 2018 at 10:39:21 PM UTC-7, Luis Xander Talag (AdWords API Team) wrote: > > Hi Caihua, > > Thank you for providing the report definition. However, to further > investigate this, could you provide the *clientCustomerId *you were using >

Missing Camapign StructureSnippet AdExtension when calling CampaignExtensionSettingService

Hi there, Where are trying to call CampaignExtensionSettingService to get back the Campaign level AdExtension. However, it seems like there are 6 Campaign StructureSnippet AdExtension not returned back from this API. Can you please help investigate the issue here? I can past the RequestId to

Re: Latency to download Campaign Performance

Thanks Luis. Just replied privately to you with the detailed report definition. On Wednesday, April 18, 2018 at 9:01:16 PM UTC-7, Luis Xander Talag (AdWords API Team) wrote: > > Hi Caihua, > > Currently, we don't have any known issue on the AdWords API reports today. > However, to further

"Main structured snippet feed" vs."Main structured snippets feed"

Hi there, We we calling FeedService APi to fetch the feed list, it looks like we get back two FeedId for Structured snippet feed. Both of them seems to be enabled, but I believe we only have one channel to create the structured snipped from WebUI. Can you please explain what are the

Latency to download Campaign Performance

Hi AdWords team, We encountered long latency to download Campaign performance report between 2018/4/18 19:30 UTC to 2018/4/18 21:00 UTC. Is there any known issues in your side? Thanks Caihua. -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+:

Re: PriceFeedItem API is missing Customer Parameter fileds

Thank Sreelakshmi. Please let us know once you have an update. It's will be great to provide this function from ExtensionSetting services and also it will make the API more consistent with others. Thanks, Caihua. On Monday, April 2, 2018 at 12:22:52 PM UTC-7, Sreelakshmi Sasidharan (AdWords

Re: PriceFeedItem API is missing Customer Parameter fileds

Hi Sreelakshmi, Sorry I didn't make it clear. So in "PriceFeedItem " doc, we do NOT have the "*UrlCustomerParameters*" in the Field list. But this filed can be retrieved from

Re: PriceFeedItem API is missing Customer Parameter fileds

Hi there, Do we have any update regarding this question? Thanks. On Wednesday, March 28, 2018 at 4:42:16 PM UTC-7, Caihua Du wrote: > > Hi there, > > It seems like PriceFeedItem doesn't return back Customer parameter > according to the FriceFeedItem API here: > https://dev

PriceFeedItem API is missing Customer Parameter fileds

Hi there, It seems like PriceFeedItem doesn't return back Customer parameter according to the FriceFeedItem API here: https://developers.google.com/adwords/api/docs/reference/v201802/CustomerExtensionSettingService.PriceFeedItem. We saw those parameter can be returned back for AppFeedItem and

Re: FeedItem service returns invalid characters.

e rules. > > Thanks, > Josh, AdWords API Team > > On Friday, December 8, 2017 at 3:37:19 PM UTC-5, Caihua Du wrote: >> >> Thank you Josh for looking into it. Is that possible we skip sending the >> invalid character to the response or we convert to some encoded fo

Re: FeedItem service returns invalid characters.

42780/feed item ID 957498860 contains > unicode character 031. If you update that feed item through the UI or the > AdWords API so it contains valid characters, you should be all set. > > Thanks, > Josh, AdWords API Team > > On Thursday, December 7, 2017 at 12:52:29 PM UTC-5, Cai

Re: FeedItem service returns invalid characters.

Hi Vincent, I haven sent you the SOAP requestID privately, can you please take a look? We have two new instance of this failure again today. Thank you very much! On Wednesday, December 6, 2017 at 12:52:07 AM UTC-8, Vincent Racaza (AdWords API Team) wrote: > > Hi Caihua, > > Could you provide

Re: FeedItem service returns invalid characters.

.Ads.AdWords.v201705.FeedItemServiceInterface.get(Selector selector) On Saturday, October 21, 2017 at 3:48:44 PM UTC-7, Caihua Du wrote: > > Sorry for the late response Vincent. I haven't seen this issue shows up > again lately. I will let you know if see the same issue again. > &

How to enable SOAP log for client library >= v22.0

Hi there, We are trying to update our c# client library to v22.3. However according to this post, the SOAP logging is not supported anymore: https://github.com/googleads/googleads-dotnet-lib/wiki/Upgrading-your-client-library-to-v22.0.0 Since SOAP logging is very critical to troubleshooting,

Re: UNEXPECTED_INTERNAL_API_ERROR when calling AdGroupCriterionService

Thanks Sreelakshmi. The issue seems auto recovered and only last for a few mins (which cause about 10+ request failures). I will report again if I see more instances. Thanks, Caihua. On Wednesday, November 1, 2017 at 7:53:43 AM UTC-7, Sreelakshmi Sasidharan (AdWords API Team) wrote: > > Hi

UNEXPECTED_INTERNAL_API_ERROR when calling AdGroupCriterionService

Hi there, We monitored that AdGroupCriterionService will throw "UNEXPECTED_INTERNAL_API_ERROR" lately across different customers. Is that any known issue from AdWords side? Thanks! Google.Api.Ads.AdWords.Lib.AdWordsApiException: AdWordsApiException: One or more AdWords API errors have

Re: FeedItem service returns invalid characters.

Sorry for the late response Vincent. I haven't seen this issue shows up again lately. I will let you know if see the same issue again. Thanks, Caihua. On Sunday, October 15, 2017 at 9:23:35 PM UTC-7, Vincent Racaza (AdWords API Team) wrote: > > Hi Caihua, > > Could you confirm if this latest

Re: FeedItem service returns invalid characters.

BTW, this is the old issue we reported before: https://groups.google.com/forum/#!searchin/adwords-api/Unknown$20exception$20when$20calling$20FeedItemService%7Csort:relevance/adwords-api/21w2Uck4LR8/RiUf2pEICQAJ On Sunday, October 15, 2017 at 10:25:22 AM UTC-7, Caihua Du wrote: > &

FeedItem service returns invalid characters.

Hi there, We found that when we call FeedItemService, the response contains invalid charters in the xml body. We saw similar issue at the early of this year and AdWords fixed this, it seems we have seen this issue again. Can you please look into this? Response is not well-formed XML. --->

Re: Latency has been increased for CampaignFeedServce and AdGroupFeedService?

Thanks for the info Peter! Please let us know once the issue is solved and I will check from my side. On Wednesday, September 27, 2017 at 10:44:28 PM UTC-7, Peter Oliquino wrote: > > Hi Caihua, > > There is an ongoing issue that is causing the slow responses in the > AdWords API. Our team is

Latency has been increased for CampaignFeedServce and AdGroupFeedService?

Hi AdWords team, We found that the latency of calling CampaignFeedServce/AdGroupFeedService has been increased from yesterday. Is there any known issue from AdWords side? Thanks Caihua. -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+:

Will AdWords API surpport AdGroup level adServingOptimizationStatus?

Hi AdWords team, According to the recent statement (email) from AdWords, that "Ad rotation settings will be available at the ad group level". However I didn't find any current AdGroup API can return back this field. Can you please let us know if this will be available in newer SDK version?

Re: Report API Internal Error

Hi Sreelakshmi, We have send those message to you privately. Any update thus far? We are still seeing the errors. Thanks, Caihua. On Wednesday, August 16, 2017 at 11:16:49 AM UTC-7, Sreelakshmi Sasidharan (AdWords API Team) wrote: > Hi Caihua, > > Can you please share the report

Report API Internal Error

Hi AdWords team, We are keep seeing internal error while calling Reporting API from yesterday (*2017-08-16 03:03:22.2744278 UTC*), this has affected our service. Could you please help take a look? I can provide the report definition details if needed. Thanks! *The remote server returned an

(400) Bad Request when calling report AD_PERFORMANCE_REPORT

Hi AdWords team, We have a customer that always encountered "(400) Bad Request" when fetching "AD_PERFORMANCE_REPORT ". Since it's not the SOAP API call, we don't have the SOAP trace enabled. But I do have the customer id and the time that issue happened. We suspect this might be a permission

Re: Exception: ManagedCustomerServiceError.MAC_ERROR

We had the same issue, please let us know if this is known issue from AdWords side. On Wednesday, August 2, 2017 at 2:27:45 AM UTC-7, Vladimir Tatarsky wrote: > > Hi e veryone! > I've just got the following exception for a first time: >

FeedItem throw exception because of invalid charater

Hi there, We have found server instance of the following error when calling FeedItem server. We reported the issue to AdWords end of last year and AdWords team has fixed this. However this issue seems shows up again, can you please investigate? System.Xml.XmlException: ' ', hexadecimal value

Re: Get last modified time for Keywords/Ads

Also the keyword change info seems not in the CustomerSyncService <https://developers.google.com/adwords/api/docs/reference/v201702/CustomerSyncService>. Is there a way to get that info as well? On Friday, May 5, 2017 at 5:54:56 PM UTC-7, Caihua Du wrote: > > Thanks Peter. Is

Re: Get last modified time for Keywords/Ads

Thanks Peter. Is it possible to let me know whether we are working on this? Or any rough ETA? This feature will helps us a lot and I can see other customer have the same request here. Thanks a lot! On Thursday, May 4, 2017 at 7:52:36 PM UTC-7, Peter Oliquino wrote: > > Hi Caihua, > > Although

Get last modified time for Keywords/Ads

Hi there, Is there way from API to tell us the last modified time of a Keywords/Ads etc.? Thanks, Caihua. -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts

Re: CustomerService.GetCustomers(): Internal Server Error: RequestError.UNKNOWN [v201609]

o happen. We're not planning on any > changes, so I'm surprised by this. On my end, I'm making sure we do an > investigation to make sure we understand the root cause so you don't end up > with another disruption. > > Best, > Nadine, AdWords API Team > > On Monday, Februa

Re: CustomerService.GetCustomers(): Internal Server Error: RequestError.UNKNOWN [v201609]

I didn't encounter this issue again, but yesterday's incident last at least 2 hours, which is really abnormal. I thought AdWords team already knew about this outage. Anyways, I will provide the SOAP request / response to you separately to you and hope we can get some details of this failure.

Re: CustomerService.GetCustomers(): Internal Server Error: RequestError.UNKNOWN [v201609]

Hi Perter, Thanks for your reply. The issue has been resolved from our end, and we are working well now. Just wondering if this is an accident from AdWords side or? We are depending on the CustomerService heavily, and I hope there is no change in this service in the short term. If there is any

Re: CustomerService.GetCustomers(): Internal Server Error: RequestError.UNKNOWN [v201609]

We have the same issue here, it seems like last for at least 2 hours. On Sunday, February 26, 2017 at 6:17:10 AM UTC-8, do...@predictivebid.com wrote: > > seems like it's working again > > On Sunday, February 26, 2017 at 1:28:59 PM UTC+2, do...@predictivebid.com > wrote: >> >> Hi, >> >> Over

RATE_EXCEEDED from CampaignService

Hi AdWords team, We experienced many RATE_EXCEEDED error when calling CampaignService during 10:40AM -11:30AM 2/23/2017, PST time. They are coming from different customers. I would like to know if this is an AdWords service issue or the issue from our side. I can send the customer info and

UserPermissionDenied error these days

Hey Adwords teams, We start to seem some "UserPermissionDenied" error these days. We don't have this issue before so wondering if anything has been changed from AdWords side? Thanks! -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+:

Re: An existing connection was forcibly closed by the remote host

ine / ISP is one way to troubleshoot the issue. > > Cheers, > Anash P. Oommen, > AdWords API Advisor. > > On Thursday, December 8, 2016 at 11:15:40 PM UTC-5, Caihua Du wrote: >> >> Hi Anthony, >> >> Do you have any update? We saw new failures today in wh

Re: Encountered errror when calling CampaignCriterionService: RateExceededError

t;. > > If you still see issues after implementing our suggestions and with fewer > requests, please write back using 'Reply privately to author' option with > your customer Id. > > Thanks, > Sreelakshmi Sasidharan, AdWords API Team > > On Thursday, December 8, 2016

Re: An existing connection was forcibly closed by the remote host

Hi Anthony, Do you have any update? We saw new failures today in which the IO connection get terminated after 5 mins while we are downloading report file. Please let us know if this is expected or not. Thank you! Caihua. On Wednesday, December 7, 2016 at 10:19:32 PM UTC-8, Caihua Du wrote

Re: Encountered errror when calling CampaignCriterionService: RateExceededError

, Caihua Du wrote: > > Oh, btw, we are calling get method (as you can see from the call stack), > and it shouldn't be a mutable operation, right? > > On Thursday, December 8, 2016 at 4:14:10 PM UTC-8, Caihua Du wrote: >> >> Thank you Sreelakshmi. Is it possible for you to get

Re: Encountered errror when calling CampaignCriterionService: RateExceededError

Oh, btw, we are calling get method (as you can see from the call stack), and it shouldn't be a mutable operation, right? On Thursday, December 8, 2016 at 4:14:10 PM UTC-8, Caihua Du wrote: > > Thank you Sreelakshmi. Is it possible for you to get back some numbers > like which limit we

Re: Encountered errror when calling CampaignCriterionService: RateExceededError

ror more often and would like to manage it in a better > way. > > Thanks, > Sreelakshmi Sasidharan, AdWords API Team > > On Thursday, December 8, 2016 at 1:17:13 PM UTC-5, Caihua Du wrote: >> >> Hi AdWords team, >> >> We encountered several error

Re: Encountered errror when calling CampaignCriterionService: RateExceededError

can you please help confirm if the 85 calls break the limit? I can share with you the customerid privately if you need it, Thanks! Caihua. On Thursday, December 8, 2016 at 10:17:13 AM UTC-8, Caihua Du wrote: > > Hi AdWords team, > > We encountered several errors around 12/8 2am UTC -

Encountered errror when calling CampaignCriterionService: RateExceededError

Hi AdWords team, We encountered several errors around 12/8 2am UTC - 12/8 3am UTC time when calling CampaignCriterionService. It reported that RateExceededError. I checked the existing posts before and seems like the request is associate with my "dev token". However, we don't have many request

Re: An existing connection was forcibly closed by the remote host

Hi Anthony, No, we didn't make changes to the deployment environment. This issue is not 100% repro, and if the download time is more than 5 min, the connection seems get force closed. Is this expected? Thank you! Caihua. On Wednesday, December 7, 2016 at 2:42:36 PM UTC-8, Anthony Madrigal

An existing connection was forcibly closed by the remote host

Hi AdWords team, We encountered one issue during the Report download phase. It looks like the response from Adwords timeout during the download phase. In the request we already set the timeout value to 15 min, but still see this error, and the error is thrown within 15 min, so I am wondering

CustomerService sometimes returns AuthenticationError.CUSTOMER_NOT_FOUND

Hi AdWords team, Basically we call getCustomers (without any specific customer id in the request) to get a whole list of customer back. However, the CustomerService is not stale and will return error back (CUSTOMER_NOT_FOUND). Sometimes we need retry 2-3 times to get the correct response;

Re: Does AD_PERFORMANCE_REPORT support template ad?

Thanks Shwetha. We are actually trying to use report to avoid the Start Index High issue in the SOAP service which you also suggested here: "https://groups.google.com/forum/#!topic/adwords-api/dBEHE0rUyqg; Since the report type doesn't contains all the fields, what would be the suggestions for

Does AD_PERFORMANCE_REPORT support template ad?

Hi AdWords team, I have a question regarding whether AD_PERFORMANCE_REPORT support Template Ad? For example, in TemplateAd attributes list, we have following: templateId,adUnionId,templateElements, etc. But these attributes doesn't show up in the AD_PERFORMANCE_REPORT. Seems not supported as

Re: Unknown exception when calling FeedItemService

Thanks Peter for the prompt response. Yes, we enabled the SOAP and we can get the SOAP trace for successful calls. But if the call failed, seems the API request/response is not logged in the trace. I will send over the customer ID and FeedId separately. Thanks! On Wednesday, November 23, 2016

Unknown exception when calling FeedItemService

Hi team, We found that when we call FeedItemService for a specific customer, it will already return the following error. We enabled the trace when calling adwords api, but seems when the error happened, it doesn't trace anything in our log. I have the customerid and feedit that failed when

UNEXPECTED_INTERNAL_API_ERROR when calling CampaignCriterionService

Hi all, We saw several UNEXPECTED_INTERNAL_API_ERROR errors around 11/15/2016 9:30 - 9:50 UTC time when calling CampaignCriterionService, Is there any update or maintenance going on at that time? Thanks! Caihua. -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog

Re: SoapAPI failure (UNEXPECTED_INTERNAL_API_ERROR) around 9:00 AM PST

Thank you! Will let you know if we have the issue again. On Monday, September 26, 2016 at 2:59:47 PM UTC-7, Vishal Vinayak (Adwords API Team) wrote: > > Hi Caihua, > > We have fixed the issue and you should no longer see this error. Please > let me know if are still facing issues. > > Regards,

Re: Calls getting stuck for some accounts?

+1 Hi Anthony, Seems the issue is still on. Is there any ETA that we can get the issue solved. It's affecting our service right now. Thank you ! Caihua. On Monday, September 26, 2016 at 12:03:37 PM UTC-7, Anthony Madrigal wrote: > > Hi guys, > > Thanks for bringing this to our attention. If

Re: SoapAPI failure (UNEXPECTED_INTERNAL_API_ERROR) around 9:00 AM PST

Hi there, The issue seems still on and our service is impacted because of this failure. Can you please investigate with priority? Thanks! Caihua. On Monday, September 26, 2016 at 11:59:02 AM UTC-7, Caihua Du wrote: > > Hi AdWords team, > > It seems we have experienced lots of SOA

SoapAPI failure (UNEXPECTED_INTERNAL_API_ERROR) around 9:00 AM PST

Hi AdWords team, It seems we have experienced lots of SOAP API errors during this period. We didn't change anything from our client side. Is this a known issues? Thanks! Some call stack for your reference: API encountered an unexpected internal error.. (Error:

Re: How to batch by CampaignId when calling PLACEHOLDER_FEED_ITEM_REPORT

Sure, will do. On Thursday, September 15, 2016 at 7:57:20 PM UTC-7, Joyce Lava wrote: > > Hi Caihua, > > Please note that what I suggested is not a concrete solution and is just a > workaround which theoretically should work based on your requirement. > Please always monitor our blog as

Re: How to batch by CampaignId when calling PLACEHOLDER_FEED_ITEM_REPORT

Thank you Joyce for the reply. Yes this confirmed our suspect that CampaginId can't be used in Placeholder_Feed_Item_Report if includeZeroImpressions is true. We'll consider the solutions you

How to call PLACEHOLDER_FEED_ITEM_REPORT by CampaignId batches

Hi there, Seems my last post is not successfully made in the forum, so post it again. We are calling PLACEHOLDER_FEED_ITEM_REPORT to get the AdExtension. The call is currently in Account Level, so not batches is used. And in the report request, we set *includeZeroImpressions *to true in the

How to batch by CampaignId when calling PLACEHOLDER_FEED_ITEM_REPORT

Hi there, I have a question regarding PLACEHOLDER_FEED_ITEM_REPORT. Previously, we request PLACEHOLDER_FEED_ITEM_REPORT in the Account level and set "includeZeroImpressions" so that I can get all the data back no matter if there is impression or not. However, when the account has tons of