Re: ITSM 7.6, Incident Management, Service field?

2010-09-08 Thread Bilinski, John CTR WHS/ITMD/ASD
Charlie, Rod is correct you have to relate the Business (or Technical) Service CI to either a Person, Organization or Company. Another thing to remember, If you are relating to a company or organization, and you have more than 1 company just remember the Service+ field menu on the form is

Any suggestions on building workflow to automate tasks with Incident Mgmt 7.6

2010-09-08 Thread Bilinski, John CTR WHS/ITMD/ASD
Hello, Does anyone have any advice for building workflow to allow for automated Tasks in Incident Mgmt v7.6? We have a request process that is really not meant for the Change Mgmt module for it is a Service Request, but it requires multiple parallel tasks that need to be auto-generated in

Re: How to get the Subject line when sending an email that performs a submit action?

2010-08-04 Thread Bilinski, John CTR WHS/ITMD/ASD
Sergio, One recommendation for your Push Fields action to Bridge form workflow: Use an Escalation to push fields from the AR System email Messages form --- BridgeForm form and not a filter. I have setup and maintained incoming email workflow for a Large-Scale implementation of Remedy 6.3 (The

Un-Fragmenting SQL Indexes for ITSM 7.5 + SQL Server 2005

2010-07-27 Thread Bilinski, John CTR WHS/ITMD/ASD
All, We are about to deploy a AR System 7.5 + ITSM 7.6 on SQL Server 2005. What is the recommended way to handle un-fragmenting of the ARSystem Db indexes? More Specifically: 1. Does un-fragmenting the indexes give us any performance boost or does it cause more problems when trying to fix? 2.

AR System Reports Error on Mid-Tier 7.5 patch 4

2010-07-12 Thread Bilinski, John CTR WHS/ITMD/ASD
All, I am receiving this error in IE when I try to run an AR System Report (.arr) over the Mid-Tier v7.5 patch4 using the Report Selection form: Error during processing : ARERR [9241] Cannot create report directory Z:\m11c23c11b16\A08DA5F8C06596786A88BCEE8C7EB04A. Please see your administrator.

Re: AR System Reports Error on Mid-Tier 7.5 patch 4

2010-07-12 Thread Bilinski, John CTR WHS/ITMD/ASD
...@arslist.org]on Behalf Of Bilinski, John CTR WHS/ITMD/ASD Sent: Monday, July 12, 2010 12:25 PM To: arslist@ARSLIST.ORG Subject: AR System Reports Error on Mid-Tier 7.5 patch 4 All, I am receiving this error in IE when I try to run an AR System Report (.arr) over the Mid-Tier v7.5 patch4 using the Report

Configuring AR System 7.6 to support a View Form for a remote SQL Server database

2010-06-03 Thread Bilinski, John CTR WHS/ITMD/ASD
Question, I am reading page 177 of the AR Server Integration guide v7.5 on how to configure a VIEW FORM to connect to an external database. My system runs on SQL Server 2005 64-bit, both OS are Windows Server 2003. I am a bit confused by this line in the integrations guide: Create a link to the

Re: Configuring AR System 7.6 to support a View Form for a remote SQL Server database

2010-06-03 Thread Bilinski, John CTR WHS/ITMD/ASD
: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bilinski, John CTR WHS/ITMD/ASD Sent: Thursday, June 03, 2010 7:46 AM To: arslist@ARSLIST.ORG Subject: Configuring AR System 7.6 to support a View Form for a remote SQL Server database Question, I am

User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4

2010-05-24 Thread Bilinski, John CTR WHS/ITMD/ASD
Listers: I am receiving a Blank (or grey) screen when trying to access the Atrium CMDB Console v7.6p1 through Mid-Tier patch 4? The problem seems to be with the Data Visualizations field not loading properly. When I try to access the console through the User tool it completely freezes my User

Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4

2010-05-24 Thread Bilinski, John CTR WHS/ITMD/ASD
also bouncing the web server helps sometime too, like tomcat. I do remember one time with SRM i was having issues and it turned out to be a bad data vis file. Kevin Begosh On Mon, May 24, 2010 at 1:43 PM, Bilinski, John CTR WHS/ITMD/ASD john.bilinski@whs.mil wrote

Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4

2010-05-24 Thread Bilinski, John CTR WHS/ITMD/ASD
the problem. On May 24, 2010, at 2:45 PM, Juan Ingles wrote: Did you make sure you have the right Flash version? (9+, If memory serves) Juan Ingles On Mon, May 24, 2010 at 11:39 AM, Bilinski, John CTR WHS/ITMD/ASD john.bilinski@whs.mil wrote: Thanks for the reply Kevin

Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4

2010-05-24 Thread Bilinski, John CTR WHS/ITMD/ASD
7.5 server. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bilinski, John CTR WHS/ITMD/ASD Sent: Monday, May 24, 2010 10:43 AM To: arslist@ARSLIST.ORG Subject: User gets a blank screen while accessing Atrium Core