You are absolutely right. I don't really like doing it this way but that's
the customer requirement!
It was also requested that we don't modify the otb filters manually (ITSM
6). SQL updates followed by a restart/signal to recache are acceptable.
The mapping is simple; names of filters that are
Surely selecting rows from a table is done on the server side? If so, what has
the client got to do with the matter?
J
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Not at all - in the Management console, for example, we select a row in
the table and then we can do any number of things on that particular
entry. If we don't select the row the system won't know what call to
make the changes on ...
Thanks,
Sharon
-Original Message-
From: Action
Happy Monday Listers!
I just wanted to let you all know that my website has been updated once
more. :-) I have to give big thanks to Vincent Riedweg and Frank
Matarrese, both of whom dedicated personal time over the last week or two to
get all of the UserWorld 2006 presentations reviewed and
Thanks, Matt, and thanks to BMC for allowing you to post these.
Rick
On 12/4/06, Matt Reinfeldt [EMAIL PROTECTED] wrote:
**
Happy Monday Listers!
I just wanted to let you all know that my website has been updated once
more. J I have to give big thanks to Vincent Riedweg and Frank
Matt,
I like the new look of the site. Thank you, and Vincent and Frank, for
all the effort that went into making the site what it is today.
I plan to download most items available on your site (lots of good
stuff). I may have overlooked this, but is there a single zip file to
download that
Stephen,
In short, no, there is not a merged zip file for either of those. For the
UserWorld 2006 docs alone, the zip would be 200+ MB. I know it is
cumbersome to download them one at a time, but there is a pretty good search
feature that should find the ones you're most interested in fairly
All,
Got a question about groups setup on helpdesk 5.
Prior to my current post, i was working with an implementation of helpdesk
4, and was certain that one of the forms stored the group members in one
field, along with their e-mail addresses. Looking on v5, I cannot find
anything like that.
Much to our surprise that bug also exists in ARS 6.3 at least up to
patch 13. We're now on patch 18. Somewhere between 13 and 18 it was
fixed.
Michelle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of msb *
Sent:
Peter,
The tool is designed for exactly what you thought, finding stuff after
the fact. You are also correct in the fact many emails use field values
and keywords in the subject and text section. So far this hasn't been a
problem because I can search on any partial text and/or replace the text
H. We're running 6.0.1, patch 1497 and didn't have this issue. I just
double-checked our default values - none were disturbed. It's an active
archive that's been running for months.
We have other archive issues, but don't seem to have this one.
To paraphrase (for clarity) - you're saying
FYI: One of my tricks is to include a unique description on the
Organization line within the filter (2nd Tab on the Notify action)
Example: Respond to Requester - Ticket Created
Then I assure I track these Unique Descriptions to the exact filter name
This is a very powerful feature, as I can
Hi All,
I have a query which is as follows
We are using ARS 6.03.00(patch 018) + Mid-tier (6.03.00 patch 016) on
Windows 2003 server and we use ServletExec 5.0p06 as our web application
server. The problem is that we find there are hundreds of *.data
files(1000+ per day) in our web application
Doug,
That's a good trick but unfortunately I can't use it here as it doesn't work
for alerts!
Cheers
Peter
Tanner, Doug writes:
FYI: One of my tricks is to include a unique description on the
Organization line within the filter (2nd Tab on the Notify action)
Example: Respond to
We are just seeing what it would take to switch from the windows client to
the web client. We are still on ARS 6.3 on Solaris using Tomcat. We need
to pull data from a Sonic Message Queue that would provide a result set
similar to menu of a local db table. One of our team suggested using Ajax
Hey, Matt! Thanks for making all this available to the Remedy
community. I just went to the site and clicked a bunch of ads for
you. ;)
So where are you working now? You were a huge help to us here at
T-Mobile in Texas, and we really appreciated your coming here to help
us out. Sorry that
OH..how embarrasing...
Obviously this was meant for Matt as opposed to the whole list! Sorry
folks!!! I had avoided doing this this for many years --- until now!
Humbly,
Mark
On 12/4/06, Mark Powell [EMAIL PROTECTED] wrote:
Hey, Matt! Thanks for making all this available to the Remedy
A product sold in this line for.free.I think not. Its slightly more
expensive than ITSM.
Timothy Button
Remedy Systems Consultant
[EMAIL PROTECTED]
972-746-5165
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Kinda coming late to the game on this one, sorry if it's already been covered.
I discovered that in the emaild.conf (or properties) file, there is a setting
that determines how often the configuration is updates from the remedy tables.
It's defaulted to 30 minutes, I've changed it to 1 minute
Hi J.T.
Any chance you found a resolution to this problem? The disappearing
attachement is driving my users crazy and I'm flumoxed :o)
Thanks,
Tracey
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Hi Matt,
Your site looks good.
One thing that I did not like was how the forums were presented. Its a frame
within a frame and as such we have 2 scrollbars to deal with - one of the
parent window and the other of the forum itself - its very irritating.
If you have been to the previous KM base
Hi, we are just starting to look at implementing the CMDB in 7.0 but are a
ways away from Production. Categorization was a recent major topic within
our group as well when it referred to the telecom world (We track anything
from hubs, routers, extending the cmdb to include circuits, etc).
Steve,
I appreciate the feedback. Yes, I understand that it can get annoying. I
will probably be providing a 'break out of frames' link sometime in the near
future to address that. My main concern, from a design perspective, was
that many people (Remedy Dev. Community, for example) use the
Thanks for all your ideas.
I did some testing with a web service 'SimpleWebService' on a form
'Simple' and found out the response output from Remedy 6.03.00 web
service use a different namespace(urn:Simple) than the web service
namespace(urn:SimpleWebService), the OutputMap
A BMC product that is free
It is Friday already
HAHAHAHAHAHAHAHAH
Sincerely
Herb Partlow
President/CEO
IB Technical Consulting, Inc.
(B) 408-253-0344
(M) 408-309-5316
[EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
Hi Everyone,
To all you Crystal report experts, I need your help.
I have a report giving Help Ticket aging information by Organization. One
of the fields is # of Open HTs.
I have a subreport that gives the number of Sites each Organization has that
are in Production. Key here is subreport.
Good Evening,
The following error is repeating itself in the AR Error logs, and as a
result of this error, inbound messages are not downloading to the Email
Messages form.
Error
Restarting Thread Receiver Module: ID807a938aQVEgVAA5hpAA2kEA
Can't get lock. Try again or use IMAP instead
I don't remember right but it was fixed in Patch 1497 for 6.0.1 or the one
before it.
From: Mike White [EMAIL PROTECTED]
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: Re: Archiving Data in Remedy
Date: Mon, 4 Dec 2006 10:08:13 -0500
H. We're running 6.0.1, patch 1497
All,
So far no responses... Am I the only one who is interested in this approach?
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 11/30/06, Carey Matthew
29 matches
Mail list logo
