Thanks Bradford Axton, I really appreciate efforts from both ends. I
have called for a meeting with my DBA Windows admin regarding the
same. I will share my decision with you guys with reasons for the same.
Thanks again.
Thanks Regards,
Pavan Kumar AV - [Remedy]
HCL - AutoDesk
Work: 408
This is part of the upgrade installer. It is used to upgrade the db from
previous releases. If you are simply patching your install, there is no
need to include this file in your install base. There were some issues with
the previous arupora in relation to direct sql workflow that was
Axton,
Thanks. I got a reply back from support that noted the file was used for
upgrade and was inadvertantly added to the the files directory.
Dave
Dave
--
[EMAIL PROTECTED] (Wireless)
- Original Message -
From: Action Request System discussion list(ARSList)
The last step in the CI Viewer install is to copy the libraries from
WEB-INF/lib directory in the installation folder to Tomcat's WEB-INF/lib
directory. Was this done on your system?
Regards,
Brian
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Hi List,
Has anyone ever had any problems with their AREA being called more than
once? In the password field, a one-time-use token is being passed in. AREA
then calls SSO with that token, then SSO verifies the validity of the token.
However since the AREA code is being called more than once, the
You will probably need to create a new date/time field...and every time the
diary is updated update that date/time fieldthen fire your escalation
off of that field instead of your diary
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
I'm not sure if you can parse through that with an escalation, but you might
consider setting a hidden timestamp field through a filter each time the
diary field is modified, that way your escalation can just look at that
timestamp field.
_
From: Action Request System discussion
Mike,
I would create a working date field on the form, and set it to $TIMESTAMP$
every time there is an entry made to the worklog, then with your escalation,
you can check Status = 'Working' and Last Worklog Entry $TIMESTAMP$ - 129600
Hope this helps.
Rem
Date: Mon, 29 Jan 2007 11:58:55
That time would be hard to capture and use in a qualification in a Escalation
so instead why don't you use a Date/Time field specifically for that and have a
filter, which when the TR value of the diary is not null, set the Date/Time
field.. Run your Escalation against this Date/Time field
Is the diary required on each modification of the record? If so then
you can just do a check against the Modified Date field. If it is not
required then adding a new datestamp on when the diary changes would
probably be the best way to go
Fred
From: Action
Please do not send resumes to me directly (unless you really want to) as
you will still have to apply via the web site.
Please see the Careers section on www.blackberry.com
Remedy Systems Architect (J0107-0901)
Category: Information Technology
Location:
Hi all...
I came in to work with a wonderfull issue. When ever anyone in my groups
tries to send in a ticke they get the following.
The business Hour tag 'user' does not exist in the Business Times Holidays.
See your administrature to have it configured. ( ARWARN 42099)
The Business Hours
I have table1 with Col1 and Col2
I have table2 with Col1 and Col2
I need to create a single view from both these tables, say view 1 where Col1 of
the view has every value that is in Col1 of both the tables and Col2 of the
view has all the values of Col2 of both the tables... There is something
It sounds like you are wanting to union the 2 tables into 1 view...
That would be something like:
Create or Replace view1
(Col1, Col2)
AS
(Select Col1, Col2 from table1
UNION
Select Col1, Col2 from table2);
Fred
From:
http://arswiki.org/wiki/ARS_7.0_Topics#Installing_on_CentOS_4.3
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
James Pifer [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
01/29/2007 01:41 PM
Please respond to
arslist@ARSLIST.ORG
To
All right all you gurus.
I have MidTier 7.0.1 running on Apache/Tomcat.
After install, the only way I can hit the MidTier is by using port 8080
(http://server:8080/arsys)
Is there anyway to configure so I do not have to use the 8080 port to
hit the arsys directory? (http://server/arsys)
http://arswiki.org/wiki/ARS_7.0_Topics#Installing_on_CentOS_4.3
I played around with this. These patches are for the 7.0 FCS. It should
not be hard to apply them to later releases. Take a look at the updated
ar_install script blocks. This will give an indication of where in the
script you
How can I check in the filter to see if the diary field has been
updated?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Monday, January 29, 2007 12:11 PM
To: arslist@ARSLIST.ORG
Check for 'TR.DiaryField' != $NULL$ on your filter...
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.
- Original Message
From: Cupp, Michael E Jr. CTR USAF AFRL/SNOD [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, January 29, 2007 4:03:57 PM
Subject: Re:
Thanks Fred,
Yes I figured that out.. I also needed to add 2 other values which weren't part
of the table so what I did was exactly what you described UNION select
'value1', 'value2' from dual
Rgds
Joe
- Original Message
From: Grooms, Frederick W [EMAIL PROTECTED]
To:
It certainly does seem to be taking an inordinate amount of time. It's been
months since it was most recently promised. How long does it take to create
export/import maps and procedures for two sets of data tables for products
which they created? I'm no longer believing anything I'm told on
Hi Katherine,
I have had this problem before as well. Somehow your business tags on
the form Business Time Workdays, Business Time Holidays got removed.
If I remember correctly, your Remedy system has been configured to use
SLA on whatever form you are trying to use and somehow the business tags
I am somewhat new to Remedy and may not ask the question correctly but here
it is.
We have a 6.x installation of Remedy that has a web interface to it. Seems
that IE6 and FireFox 2 work quite well with it. However, Apple¹s Safari 2.x
doesn¹t. There is nothing on the screen the page is blank.
As you stated the installer files have not changed it's the addition of files
in the files directory. It only effects those that want to copy the binaries
and library files.
For folks that downloaded the binary and library files after the 24th, you're
ok. Others that downloaded files on or
Gene,
It's a known issue with Apple Safari and the Mid-tier 6.3. If we
upgrade to Mid-tier 7, Safari is better supported. I'm not aware of any
other work arounds.
Charles
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gene Ushinsky
Sent:
Gene,
Safari does not work. It is not supported. And the last time I heard a
voice from BMC say Safari was to say that it does not have a debug
type environment that will allow them to figure out what is wrong with
it. :)
Basically BMC holds that what they are doing is standards based and
that
Thanks Will!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Will Du Chene
Sent: Monday, January 29, 2007 1:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Apache/Tomcat
Rob:
You have to use the mod_jk connector to bridge the
Thanks Tony
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Monday, January 29, 2007 1:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Apache/Tomcat
Sure. Either run Tomcat on port 80, or use a connector.
but have yet to figure out what it is.
Actually, BMC did work with Apple and figured out what it is. Apple is
making changes to the Safari browser in Leopard (Mac OS X 10.5) and BMC
is scheduled to pick up support for Safari in the mid-2007 release of AR
System to take advantage of those
David,
That is good to know.
To bad such information is not in the KB for Tech support to spell out
for us. (or better yet for us to access.) I think we can all deal with
statements like Forward looking statements ... bla bla bla... things
might change. bla bla bla we hope to see ...
I certainly hope this one makes it into production; we haven't had a
reliable, working solution for our Macintosh users since RemedyWeb 4.1
!! It has been one _long_ dry spell since then, full of unrealized
promises.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North
Yes.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mikhail Serate
Sent: January 29, 2007 10:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: SSO Problem: AREA being called more than once
**
Hi Ben,
By configuration parameters, do you mean the
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