Its a Pentium Dual Core system with 3 Ghz and 1 GB RAM. The OS is XP with
service pack 2.
On 7/6/07, Payne, George [EMAIL PROTECTED] wrote:
**
Rakshit,
What was the hardware and O/S for the machine where you were trying to use
the 6.3 User Tool??
Gp
George Payne
Assistant Director,
Hi Chris,
In my previous workplace, i have seen Remedy user tool being made available
through Citrix. The main reason for this seems to be that it negates the
need for Remedy user tool to be installed at each desk.
Rakshit.
On 7/7/07, Chris Doble [EMAIL PROTECTED] wrote:
** Folks,
Has
Chris,
You can deploy your remedy tools / server on a citrix farm.
You need to have a citrix server that will reside in the same network as
your application server and all Remedy tools will be installed on this
citrix server. Access this server desktop via the citrix client and all
process will
All-
Effective Technologies, a BMC Consulting and Tech Alliance partner, is
pleased to announce the start of our open beta of the QuickStart Standard
Edition Datalink for BMCT RemedyT ITSM v7.0
The QuickStart Datalink product is a bulk data load tool for populating ITSM
foundation data.
Applied 7.0.2 patch 4 on our 7.0.01 patch 1 system.
After this I looked in Server Information and saw that
Server version still says 7.0.01 patch 1
Why?
I believe I've missed something.
Maybe upgrade of arserver.exe.
But this does not come with 7.0.2 patch 4
(We are running on Windows 2003.)
Yes indeed, it's frustating creating hundred SLA with tight deadline.
Can't imagine how frustate it will be with Cakrabinaya's SLA (He said
thousand SLA!).
Did you creating 150 SLA at once, I mean sequently adding 150 SLA? Or,
rather wait for one SLA to be built succesfully(thorugh the SLA
Hi Maus,
When loading the SLA 6.0 it is important that you load all the patches for
it. There are many workflow errors in the module OOTB.
The next thing to be aware of is that the status “Missed Goal” is a status
value added in version 6.0 (I cant recall it in 5.6 although I could be
ARServer 7.0.1 patch 3 (email, midtier, arserver, etc) is available.
Axton Grams
On 7/9/07, Shellman, David [EMAIL PROTECTED] wrote:
There is a difference between the application versions and the server
versions.
The latest server version that I'm aware of is 7.0.1 patch 2.
Dave
Axton,
Thanks for the update on the patch level.
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, July 09, 2007 7:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Sever version shows old version after
Atul,
We have Outlook 2003 SP2 (with all patches), and use a similar process.
One of my emails is an HTML form sent by Remedy to managers to
approve/deny requests for access to applications or servers. They
select their choice and click the Submit button.
The html form posts their selection to
Hi Prashant,
Can you please confirm, this position is for which location?
Thanks
SS
From: Action Request System discussion list(ARSList) on behalf of Prashant Patil
Sent: Sun 08/07/2007 12:44 PM
To: arslist@ARSLIST.ORG
Subject: Job Opportunity for
It's for the Middle East of course
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shibu Samuel
Sent: Monday, July 09, 2007 7:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Job Opportunity for Remedy Developer - Middle East
Hi
Yes DUHHH!
He is asking the location in the M-East.
Peter Boock
Integrated Application Support
TELKOM SA.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: 09 July 2007 15:39
To: arslist@ARSLIST.ORG
I suspect he is asking for that to be narrowed down a bit,
or am I confused that that is a region not a specific spot/country?
According to wikipedia:
One widely used definition of the Middle East is that of the airline
industry, maintained by the IATA standards organization. This definition -
as
Good one! I'm sure that helped Shibu a lot:-)
Runar
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: 9. juli 2007 15:39
To: arslist@ARSLIST.ORG
Subject: Re: Job Opportunity for Remedy Developer - Middle East
I figured it might help...because saying 'Middle East' is like saying 'North
America' or 'Europe'...:)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Runar Helle
Sent: Monday, July 09, 2007 8:01 AM
To: arslist@ARSLIST.ORG
Good morning list!
Pardon my ignorance but I cannot figure this one out. All of the
users that I have authenticating off our Active Directory cannot log
in this morning (all of a sudden, was working Friday).
Exchange and domain computer logins work fine on AD so it does not
seem to be directly
Thanks for your answers, now I now the difference...
It was the 7.0.2 patch 4 for BMC Remedy Change Management we applied.
Will check the 7.0.01 patch 3 for the server..
Thanks again.
/Regards Johan
On 9 Juli, 14:06, Shellman, David
[EMAIL PROTECTED] wrote:
Axton,
Thanks for the update on
And you're certain you're using AREA and not Cross Ref Blank Password?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brad Terhune
Sent: Monday, July 09, 2007 9:24 AM
To: arslist@ARSLIST.ORG
Subject: ARERR 623 AREA LDAP
Hi Dipti,
this is really hard to say; you will have to run the logging to gain more
insights.
I guess you should start with the active link and filter logging from the
usertool but most of the times this will not be sufficient because of the
crashing of the usertool.
Set the environment variable
Turn on the User and Plugin logs
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brad Terhune
Sent: Monday, July 09, 2007 9:24 AM
To: arslist@ARSLIST.ORG
Subject: ARERR 623 AREA LDAP problem
Good morning list!
Pardon
Hi Brad
Please check if anyone has changed the password of the Distinguished
Name in the ARDBC LDAP Configuration form
regards
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Monday, July 09, 2007
LJ forgive them it is a Monday and the recognition of written sarcasm can be
quite difficult on a Monday!!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: 09 July 2007 15:13
To: arslist@ARSLIST.ORG
Subject:
Hi all -
ARS 5.1.2
Oracle
Win2k3
Here's my problem ...
I want to give an error message if a tech tries to reassign a ticket without
the status being set to Assigned. Here's my Run-If qualification ...
( 'TR.MDS_IT_Assigned_to' != $NULL$ ) AND ( 'TR.MDS_IT_Assigned_to' !=
This might not be the same issue but just in case... Was Windows Server
2003 SP2 installed recently?
Over the weekend SP2 of Windows Server 2003 was installed here.
Afterwards this caused errors such as The operation could not be
performed because the OLE DB provider 'SQLOLEDB' was unable to
Maybe I should have used my sarcasm /sarcasm tags on my initial post
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robert Page
Sent: Monday, July 09, 2007 8:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Job Opportunity for
( 'TR.MDS_IT_Assigned_to' != 'DB.MDS_I
Qualification:
( 'TR.MDS_IT_Assigned_to' != 'DB.MDS_IT_Assigned_to') AND (
'MDS_IT_Status' != Assigned)
If action, Message, Error.
Jason Niu
Remedy System Operation
GETS - Enterprise Systems Management
Email:[EMAIL PROTECTED]
135 W 50th
Always on a Monday, sometimes on a Tuesday...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: 09 July 2007 16:10
To: arslist@ARSLIST.ORG
Subject: Re: Job Opportunity for Remedy Developer - Middle East
Hi
Does anyone tell me the form/Location where in can add a Region/Location
into the LDAP.
We are facing some issue related to LDAP for particular region. User at
this location are able to login into remedy by if i see their entries in
the People Group Form their RSD for that region is not
Hi List,
I'm trying to figure out how to calculate and populate an Escalate Time field
based on Priority. I've created the Escalate Time field and I would like to
perform a Set Field action to place a future time in the Escalate Time field
when a user submits an incident and the status is
I've got years and years of ARS experience, but I'm a bit of a CMDB novice.
Can anybody tell me the intended (or non-intended but useful) usage of the
BMC_Person class in CMDB? In an ITSM 7.0 environment where we already are
populating CTM:People, I'm not sure what benefits we get from
Rich,
If it is a requirement to set a ticket status Assigned when a user
reassigns a ticket it would be better to make a filter that does just
that. You can also throw in a message that says This ticket has been
set to a Status of Assigned.
Run If could be 'TR.Assigned_to' != $NULL$ AND
Is this particular utility intended to remain freeware after the beta,
or will it then become a licensed and/or fee-based product?
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request
It's my understanding that a TR value only exists if it's != to the DB
value- it exists because it's different, so the qualification TR.field
!= $NULL$ is the same as TR.field != DB.field.
So ('TR.Assigned To' != $NULL$ AND 'Status' != Assigned) should work.
Also, sorry if this is obvious, but
At the time of applying the patch you know that you are applying patch 4 but I
am still cursious to know a sure shot method to check what is the patch level
of ITSM application, some thing similar to Server Information?
Best Regards,
Uday Joshi
-Original Message-
From: Action
Not entirely true. If you only look at TR.field != DB.field then any time
the value doesn't change and the DB value isn't null that evaluates to true.
The original qualification of
( 'TR.field' != $NULL$ ) AND ( 'TR.field' != 'DB.field'
Is one of the proper ways to check if a field is changing.
Well it sounds from your description like you already know how to do it.
Create the hidden Escalate Time field and make that a Date/Time field.
Create a filter that populates that field on Submit with $TIMESTAMP$ +
whatever your escalation time is in seconds. I'm assuming here that
that's
You will have to root around in the SHARE:Application_Properties records to see
the current patch levels.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System
Boy I feel like an idiot. It also helps if the filter is enabled.
B-t-w, I did change my logic and am now simply setting it to assigned when the
name changes, thanks John.
Thanks everyone
Rich Wallingford [EMAIL PROTECTED] 07/09/2007 9:55 AM
Hi all -
ARS 5.1.2
Oracle
Win2k3
Here's my
**
Christopher:The Standard Edition version is intended to remain
free of charge after the beta. Is this particular utility
intended to remain freeware after the beta, or will it then
become a licensed and/or fee-based product?
Christopher Strauss, Ph.D. Remedy Database Administrator
Sorry for my ignorance but when it comes to calculations, I'm lost. You stated:
Create a filter that populates that field on Submit with $TIMESTAMP$ +
whatever your escalation time is in seconds
Let's say the Incident was submitted at 9:00 a.m. and I wanted the Escalate
Time field to be
Yes-7200. 2 hours x 60 minutes x 60 seconds = 7200.
So the filter should fire on submit and then populate the field in
question with $TIMESTAMP$ + 7200.
Effectively, then, the filter sets the criteria to be checked and the
escalation comes along every fifteen minutes (or whatever time
I was doing about three at a time. I had to go back to each one in the
Administration tab and confirm they were being built correctly. Later
we had to make them over again for Change tickets!
W2K3
SQL2k
Separate servers
Dual 3.1Ghz 2GB of ram on each server.
Processor and network wasn't a
Is this the same tool that BMC Professional Services uses?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Chen
Sent: Monday, July 09, 2007 1:53 AM
To: arslist@ARSLIST.ORG
Subject:
Oops, I thought it was 7200 but I was using a Character Field instead of a
Date/Time field.
Gets me everytime. Thanks for your help!
mjd
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
UNCLASSIFIED
I have been told that our Remedy database needs Microsoft's SQL SP2 and
SP4.
Our environment:
Windows server 2003
ARS 6.3 patch 21
Help Desk 5.5
SLA 5
SQL 2000 SP1
Remedy Client 6.3 patch 20
I searched the BMC site to no avail - has anyone applied either of these
two patches?
If you are running MS SQL on Windows 2003 then you need to be at least
to SP3.
Thanks,
Andrew Baxter
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent: Monday, July 09, 2007 3:50 PM
To:
I have experienced no issues with SP4 since it was released.
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent: Monday, July 09, 2007 3:50 PM
To: arslist@ARSLIST.ORG
Subject: SQL
We have SQL SP4 running on our servers here and we've had no issues.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent: Monday, July 09, 2007 2:50 PM
To: arslist@ARSLIST.ORG
Subject: SQL 2000
Listers,
Has anybody heard any rumors about ARS 7.5 availability? Some time
ago, I'd read that it was scheduled for a July, 2007 release. I've hunted
around BMCs support website and can't find anything about it. I thought
product availability and compatability might show something, and
Hello everyone:
I've managed to get through the (incredibly flawed) solaris 10 arsystem 7
install.
This is 7.0.01 patch 2.
I'm using oracle 10G client library with a remote database on an oracle 10
Rapid Application Cluster.
So ... now the server is INCREDIBLY slow to start.
The server is
Please search the list archives at www.arslist.org or google groups.
This has been discussed at length, and the slow startup with a remote
Oracle DB is not uncommon. Our systems take about 8 minutes.
Even tickets submitted to support confirm this same delay. They sometimes
suggest to ensure
Yes..I have seen this before.
Can you login to the Admin tool after the server starts up?
On 7/9/07, Andrew Hicox [EMAIL PROTECTED] wrote:
**
Hello everyone:
I've managed to get through the (incredibly flawed) solaris 10 arsystem 7
install.
This is 7.0.01 patch 2.
I'm using oracle 10G
UNCLASSIFIED
Thanks for the multiple responses that I have received.
We'll apply the patches in test and I'll let you know what explodes :-)
Sandra Hennigan
Enterprise Remedy Administrator
Office # 703-602-2525 x251
CACI - Ever Vigilant
Apparently, there is nothing that cannot happen today.
The next scheduled version of AR System is 7.1.00 and is now tentatively
scheduled for General Availability in August 2007. Compatibility
matrices, documentation and other items normally found on Support
Central will not be released publicly until GA.
Thanks,
-David J. Easter
Sr. Product
Dear Listers,
I'm looking for a more elegant solution to a new requirement.
Currently on our incident form, we have a tab called account management with
about 15 checkboxes (Reset Password, Unlocked Account, Updated Email Address,
etc.) for ticket tracking purposes. The
Sorry, forgot to include in the original message that we're on 5.1.2. I know
there exists an audit feature in 7.0 that I think will do this for me, and we
have plans to upgrade in the relatively near future, but this is apparently a
priority.
Thanks,
Dear Listers,
I'm looking
Andrew,
As noted been there done that when or app server and the database server were
some distance apart by network. It would take over 5 minutes to see the arfork
line scroll by. Once the two servers were moved to the same room, start up
time dropped to around 30 seconds.
Dave
Michael,
The TR.field name syntax has caught many of us over the years. You will
probably get about 16 different responses to which qualification is most
efficient.
First, TR.field name is NULL if the field is NULL.
One solution is TR.field name != DB.field name. There are other variations
So it looks like the question is really how to give NULL an output
value.
Do you use any temporary character fields in this logging routine?
If so you can do something like SUBSTR( LTRIM($CharField$ + No), 1,
3)
This way a null would show up as a No.
I have also seen people use DB
Remedy fetches information from it's data dictionary (e.g.,
field_disp_prop, field, etc.), then processes it in chunks of 100,
500, or 1000. So if you have a table field_dispprop that has 120k
records and 500 records are processed at a time, 15 seconds per chunk,
you end up with a start time
Hey Bob,
I beleive the BMC_Person class stores information about the people who
manage and depend on the other CIs in your environment. The First question
you need to ask yourself depending on your environment is Can People be
Configuration Items in your environment? According to me the answer
Believe it or not,
I sequentially put those 500 SLAs in less than a day, not by waiting
one SLA successfully created first.
And as you said, it was frustrating moment, especially when the SLA
engine stopping intermittently after finish uploading
Piuhh, I believe some guys are made some mistake
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