Possibly a hang over from the weekend or people extending the weekend, I agree
it has been vacationally quiet. I have also wondered if much traffic is going
to the BMC Developer Network forums and not coming here?
- Original Message
From: T. Dee [EMAIL PROTECTED]
To:
hi, can anyone help me?
i need to check all the fields in a form whether the field has a value
or not, and if it's not empty, grab the name of that field and its
value and concatenate them all together and push the string value to a
field in another form.
i know i can do this by creating a
Better way:
look in the basic guide for this topic: Assigning values from process
results
It allow you to use set field and run an external process
use bash script that recive a long string with all the fields needed, and
parse it
and remove the empty fields.
then use the syncronize call to the
Hi,
One approach is to loop through all fields and do a number of:
$PROCESS$ Application-Copy-Field-Value tmp-field-id from-field-id
The field ids can be found in the the database. You can create a view-form
against the and then display the field ids in a table-field. The schemaid
must be
63 posts yesdterday is not that slow.
Even with folks pushing wikkis, forums, google groups etc.
there hasn't been a large wattering down effect, on the other
hand newer BMC Remedy Atrium and ITSM suite users
aren't told about the external resources, such as the ARSlist, the way they
used to
Hi: can someone help me understand what this filter is for in the
Incident Management module. I am trying to figure how I can ensure a a
closed ticket is not modified. I thought Incident Mgmt 7.0 had already a
filter which does that. But it doesn't seem to be working.
Form: HPD:Help Desk
Listers,
I know this isn't exclusive to AR System, but I figured it's as
good a place to ask as any. Is anyone out there using Crystal Reports that can
email me off list? I've never used it before and am having some issues with a
requirement I have. Thanks much,
Michael A.
It is preceded by the filter HPD:INC:ChkStatusRuleRead_110 which looks
up valid status transitions is the form SYS:Status Transition Lookup.
If you run some tests and filter logs against an Incident you will see
how the first filter finds the matching transition (i.e. from Assigned
to New) and
Sorry. It looks up _INVALID_ Status transitions.
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-Original Message-
From:
Hi folks,
I have a problem with sorting the tree view.
I have a tree view like this:
Tree View
|_A-Test
| |
| _Item1
| |
| _Item2
|
_B-Test
| |
| _Item3
|
_D-Test
I want the D-Test, to be where A Test is, i.e.
Hi everyone,
do you guys have an idea, it it's possible to use the visualization
component to write a plug-in, wher I could drag-and-drop objects
within that component? I would like to show relationships between
tickets as a graph and build relationships with a mouse within such an
component.
Excellent idea Carey Matthew, I will give a try.
Mark
On 24 Nov., 15:42, Carey Matthew Black [EMAIL PROTECTED] wrote:
Mark,
I would think that the easiest way to do this would be with the
auditing feature. If you set audit mode of the form to Form and then
mark all the fields that you want
Lacking ARS version info BasicGuide-630.2006.05.09.pdf Using
workflow to walk a table field (pg 659)
But I do not know that you can select multiple rows with this approach.
You can't.
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Do a set field action to the table to the number in the table you would
like to go. This can be done with an integer field or by setting the
value to a number ex: 4. This will select a single row from the table.
Yes, you can select a single row this way. The problem is you can't
select more
Ajit,
I think the connection is not established with mail server.
Please refer email engine config guide.
Can you send emails by telnet session to the mail server ?
If no, the problem could be related to mail server.
If yes, check config details on email engine config form.
Email engine
Mark, it would seem that if one can select multiple discrete rows, that must
be an API or Run Process command to execute an action against all selected
rows. Is the break in the process that of not being able to select multiple
rows using workflow, or not being able to execute workflow against
Thanks so much. This is very very helpful!
Lisa
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, November 26, 2007 10:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Application Service user
**
Hey guys I got the documentation from Remedy on what workflow was changed in
Patch 6.
Is anyone interested - I can email it to you.
Ty
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:
I would love it, Ty. Thanks!
But rather than send it to all of us, does BMC have a link to it that you
could send us? If not, perhaps you could have Matt Reinfeldt put the notes
on his site. Just trying to stop the slaughter of innocent bandwidth!
Rick
On 11/27/07, T. Dee [EMAIL PROTECTED]
We are trying to build from scratch the functionality
that Remedy offers with the out-of-box CMDB application.
?
Has anyone ever done this and what has your experience
been?
?
Would you recommend this approach if you have the
support from Management to build a customized CMDB?
?
What is the document number on the very last page? Sometimes you can
guess at the link using that. For example, document #70579 is at
http://documents.bmc.com/products/documents/05/79/70579/70579.pdf
http://documents.bmc.com/products/documents/2nd 3rd digits/4th 5th
digits/full doc #/full
Just another update for everyone. I think we made great progress on
finding the cause of the Caught exception errors for our system.
First let me give a little background. All of our forms are home grown.
We have a Display Only form that our internal customers access to create
tickets for
Hello ARS List,
I have what is probably a silly question. We are experiencing random
occurrences where a user is a member of a group when viewed from the User form
or the Group form however when you attempt to assign a ticket to them an error
message is displayed that the user is not a
Remedy told me it is not on their web site.
On 11/27/07, Thad K Esser [EMAIL PROTECTED] wrote:
**
What is the document number on the very last page? Sometimes you can
guess at the link using that. For example, document #70579 is at
Hi All - I was trying to download a patch today from the Remedy site but I
cannot get to the patches page. (I cannot get to the screen where you key in
which patch number you want). I managed to get an extremely nice co-worker
(yes, he does read this list too) to download the patch for me.
Hi all,
I was wondering if there is a way to convert Open Window action on AFTER
MODIFY ACTIVE LINK to a filter.
I know its a weird stuff, but I have to do it.
Any help greatly appreciated.
Thanks in advance.
Chintan.
-
Never miss a thing. Make
WellFilters can't open window or fire after modify, so I think we will
need a bit more information about what you are doing and why it needs to be
a filter...sometimes an egg needs to be an egg...
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
Double check to make sure you don't have popups blocked
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie
Sent: Tuesday, November 27, 2007 4:19 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Support Site
There is parent-child functionality in one of our apps..and currently dialog
window opens only for the Ticket which is currently open.
The functionality is such that closing parent closes all children..so the
notification dialog window only pops up for parent not the children.
This is where I
Rabi, this is great, thanks
Are you ready to post how to modify a notification in ITSM7 - or anyone
else ?
I found the docs that have been mentioned on the list, but none
say exactly what forms workflow to change in ITSM7 (SERVICE DESK 7).
For example, I am currently needing to add the Customer
Still getting Done, but with errors on page.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Grooms, Frederick W
Sent: Tuesday, November 27, 2007 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site
Double check
Ok...why does this functionality need to be moved to a filter?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah
Sent: Tuesday, November 27, 2007 3:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to convert an ACTIVE LINK on After
Can you send it to me also? Thanks. -dave
On Nov 27, 2007 3:04 PM, T. Dee [EMAIL PROTECTED] wrote:
** Remedy told me it is not on their web site.
On 11/27/07, Thad K Esser [EMAIL PROTECTED] wrote:
**
What is the document number on the very last page? Sometimes you can
guess at the
Generically, you could have your Open Window Active Link set a value in a
field, and have the changed value in that field trigger the Filter actions.
That's about as close as you could come, though.
Rick
On 11/27/07, LJ LongWing (Head) [EMAIL PROTECTED] wrote:
** WellFilters can't open
Dan,
If this is ITSM 7.x, look at CTM:Support Group Association
In this form will be an entry for each support person for each group
that they are in. For the support person in question, you will find
their name in the Full Name field as LastName, FirstName in one entry
and FirstName LastName
Using IE7 - Once the patch version is selected, but before commencement
of the download we have to disable the proxy in IE settings. Once this
is done the download will complete successfully otherwise it just hangs
Regards
Stuart Schon
-Original Message-
From: Action Request System
Listers,
I vaguely remember reading experiences of some users who dived into
installing Patch 001 for ARS 7.1, that they experienced caching issues? Can
someone please confirm what I heard? What I think I remember reading is that
the User Tool downloads the def files every time a user logs onto
Has anyone devised a Remedy method to transfer files form a local
workstation to the Remedy server by allowing the user to select the file to
transfer from within Remedy?
If so, can you let me know what you came up with? I was assuming something
could be done with a View field and the input
I work for BMC, so this may seem like a stock answer, but...
Since CMDB comes at no additional charge with the purchase of many BMC
applications, I would not expect that it would be cost effective to try
and duplicate the CMDB from scratch. In addition, since CMDB is at the
core of BMC's long
I could I please get a copy of that :-)
Thanks
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, 28 November 2007 07:19
To: arslist@ARSLIST.ORG
Subject: ITSM 7.0 - Patch 6
**
Hey guys I got the documentation from
Colin,
Modifying notification text is rather easy. Just
modify the right record on form
SYS:NotificationMessages. No filter to deal with.
To find the right record to modify, you can use some
of the techniques from the original post.
It gets tricky if the field you are trying to add is
not on the
Ty
Yes can you please mail it to me.
Frans Ferreira
Senior Technical Consultant
African Legend Indigo
Tel +27118086300
Mobile +27836263674
Fax +27118020797
Web www.alindigo.com
BLOCKED::BLOCKED::http://www.alindigo.com
Hi Janie,
you could use an attachment field and the PERFORM-ACTION-ADD-ATTACHMENT
special run process to get the attachment from the client into the ARS
server and then use some filter workflow with
PERFORM-ACTION-SAVE-ATTACHMENT to save it on the servers file system.
Kind regards,
Albert
I'd like a copy too.. thank you..
Joe
- Original Message
From: Clarkson, Timothy [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tuesday, November 27, 2007 10:28:53 PM
Subject: Re: ITSM 7.0 - Patch 6
**
I could I please get a copy of that :-)
Thanks
From: Action Request System
One copy for me too...
Thank you.
(vincent.riedweg [at] naviline.fr)
De: Action Request System discussion list(ARSList) de la part de Joe DeSouza
Date: mer. 28/11/2007 07:12
À: arslist@ARSLIST.ORG
Objet : Re: ITSM 7.0 - Patch 6
**
I'd like a copy too..
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