Morning Bryan,
Yes I checked those and they're all enabled; alerts are going out, just not
emails for CM...
Thanks so much!
- Mary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bryan Waters
Sent: Saturday, December 15,
Morning Leonard,
Hmmm I've looked thru everything there but I don't see where you mean?
I looked on the Customizations tab, then under Change Management and then
under Approval, but all I see is Approval Mappings. Is that it?
They are not using approvals right now. They are just concerned
No, I am referring to the Approval Server settings (AP:Administration), not
in the Application Administration Console.
Leonard
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus
Sent: Sunday, December 16, 2007 7:05
Oh ok cool
Yep they are all still enabled.
Thanks for the tip...
Any other ideas?
- Mary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely - FOJ
Sent: Sunday, December 16, 2007 11:22 AM
To:
And I'm assuming you've checked the Rules for CM under Advanced Options
in the (Application Administration Console) - Advanced Options?
Leonard
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus
Sent: Sunday,
Ok cool.. I was finally able to get ONE change assignment notification to go
out.
I had a user (testuser) assign a ticket to me in all 3 assignment roles, but
no email notifications were sent...
THEN I decided to try logging in as me and changing the Assignee group to
just my group, removing the
Hi Leonard,
Yep on the Notification tab, all those are enabled and set to notify Both
the Chg Manager and Chg Assignee. The Change Status's are:
Request For Change
Planning In Progress (Status Reason - Assigned, Accepted, or NULL)
Scheduled For Review
Scheduled
Rejected
Completed
Cancelled
Good to hear that you are making progress!
I certainly do not consider myself to be the Change Management expert (yet),
but I have run across similar challenges. What I have learned however, is
that aside from the notification engine piece, there are several other areas
of configuration that
Hello everyone,
Has anyone seen this?
If a change request has a NULL Change Implementer group, it auto assigns to a
group totally unrelated to the ticket. I think it may be the way I’ve got the
Assignment Configuration form set up.
We set it up so for instance if the Org for a ticket is
Oops sorry forgot to give versions...
ARS 7.0.01
Apps are on 7.0.02, no patches.
Oracle 10g
Solaris
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus
Sent: Sunday, December 16, 2007 4:17 PM
To:
From my experience, this is related to the assignment form, as you suspected.
Open the assignment event form and search for General assignment for Change
Management. This is event's purpose is to assign a change implementer.
- Original Message -
From: Action Request System discussion
Hi Mary,
For a minute there, I thought you and I may be the only ones working today
;)
As Lisa mentioned, this is controlled by records in the Assignment
Configuration form.
An OTB install usually installs several Default definitions which are
enabled. You may need to create new ones, and/or
If there is not a related Task when the Change has a Change Assignee Group?the
Change Implementor is automatically set to the same group. If there is a Task
then the Change Implementor fields are hidden. The Change Implementor can be
manually reassigned.
-Original Message-
From:
A permissions and roles calculator? Archive search and Google have revealed
nothing...where can I find it?
- Original Message
From: T. Dee [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Saturday, 15 December, 2007 6:28:05 AM
Subject: Question: ITSM 7.0 - Permissions and Roles
**
14 matches
Mail list logo
