Hello,
I did a small proof of concept using Remedy to export and Assyst's ACLI
tool to import into Assyst to create an incident ticket (one-way sync).
Assyst's ACLI tool seems to do whatever you need it to do, had a little
difficulty finding the documentation for each of the options but once
You have good points.but.
my personal feeling is that I try to help when I can because I feel good
about
being able to help and share my knowledge
I don't really expect gratitude, although it would be nice...
I don't expect everyone to act as I want them to or think
I got a response from BMC on my similar issue to upgrade to 7.1.0 patch
2 for the Mid Tier. I don't know if it would resolve everyone's issues,
but it may be worth a try.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Cordova, Fred
Sent: Friday,
Barb I once had a problem when the data file I was trying to import was
on a network share. I had to copy it to the remedy server and also had
to place it in the root C:\. If I placed it in any other folder it would
not work.
Brian
-Original Message-
From: Action Request System
I really like the https://webapps.bmc.com/epd/, but when I select BMC
Remedy AR System Server 7.0.01 (Windows/NT - English version), all I get
it the AR System Approval Server - Windows and AR system Assignment
Engine documents. When I select 7.1.00 I get everything (mid tier, AR
System
I have found that what works on the command line doesn't necessarily work
from Remedy, I have found that to test what Remedy does if you log onto the
box in question, and go Start|Run, type your command into the run box and
hit enter, that's the approximate equal to what Remedy does on a windows
Brian,
The escalation worked when I moved the file from the network shared to
the C:\ Thanks to all for your replies.
Liz
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Monday, April 28, 2008 8:43 AM
That could be a simple answer, when your running the escalation, the user
running the escalation (the same one running the remedy service) likely
doesn't have the network drive mapped, so maybe instead of x:\ you could use
\\server\share
-Original Message-
From: Action Request System
As always:
ARS 7.0.01 patch 003
MSSQL 2005
ITSM 7
Matthew C. Gayford
Technology Research Development
Information Technology Systems Division
University of North Carolina Wilmington
(910) 962-7177
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
Good afternoon,
I'm trying to set up single sign on for the mid tier and have almost
everything working. The one thing that still seems to be a problem is
getting IIS to pass the authenticated user to Jakarta. When I try to
log into Remedy, I get the following in my tomcat logs:
Hi All,
I am trying to integration Crystal XI with Remedy - the person I work with
is giving me a hard time about Administrative access to the DEVELOPMENT
Server. I don't believe that I can build the algorithms, and integrate Remedy
with
Crystal without this access. Is there some way
User with administrative access.
In a message dated 4/28/2008 12:43:55 P.M. Pacific Daylight Time,
[EMAIL PROTECTED] writes:
** Are you talking about a user with administrative access into Remedy, or
to the server itself?
Rick
On Mon, Apr 28, 2008 at 12:35 PM, Kathy Morris [EMAIL
Well, if one is a developer, and one is prevented from using the development
tool, it would be complete one's assigned task, I would think. Perhaps if
you asked this other person to show you how it can be done in the absence of
admin access, that should clear it up one way or another.
Rick
On
The permissions are usually attached to a role named arole_servername
(7.x anyway) and the user granted that role.
-- Create the role
create role AROLE_server;
-- Grant/Revoke system privileges
grant alter session to AROLE_server;
grant create cluster to AROLE_server;
grant create database
This person doesn't even know Remedy at all.
In a message dated 4/28/2008 12:53:06 P.M. Pacific Daylight Time,
[EMAIL PROTECTED] writes:
** Well, if one is a developer, and one is prevented from using the
development tool, it would be complete one's assigned task, I would think.
Kathy,
Are you referring to AR System admin privileges within the development
server or admin privileges at the OS level?
Dave
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris
Sent: Monday, April 28,
It sounds to me like what you're saying is, This is a development
*server*, and this person will not give me administrator rights to log
on to the *server*. If that's the case, you won't be able to install
the Crystal software, but you could have him do it for you and proceed
from there.
I am referring to AR System admin privileges NOT OS Level priveleges
In a message dated 4/28/2008 12:59:57 P.M. Pacific Daylight Time,
[EMAIL PROTECTED] writes:
**
Kathy,
Are you referring to AR System admin privileges within the development
server or admin privileges at the OS
To build the algorithms - (which is done by seeing the Remedy fields) - I
need to know if there is another way besides having Remedy User Administrative
Access to integrate Crystal with Remedy. Installing software is not the
obstacle. Anyone can install software. I have regular user
Let me guess, you all practice separation of duties, and you are
assigned to the production environment, so he will not let you touch the
development environment?
I'm betting this isn't the case, because if it were, then I could only
assume that you would have someone you would know of who has
This is kind of like hiring a guy to paint your bedroom but not letting
him inside your house.
I would elevate the issue if the guy won't cooperate.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris
Sent: Monday,
Try change this in ..\Tomcat 5.5\conf\server.xml to this:
Connector port=8009 tomcatAuthentication=false
enableLookups=false redirectPort=8443 protocol=AJP/1.3 /
The one you change is:
tomcatAuthentication=true to tomcatAuthentication=false
--
Jarl
On Mon, Apr 28, 2008 at 8:33 PM, Pierson,
Quote: The person who did this job before - walked out.
I think I am beginning to see why :-)
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000
I just did a test and attached the default ARSystem.css from the mid-
tier server to my application without making any changes to it. My
top menu bar in the application got messed up. It looks like it is
trying to display 2 rows with Searches and Set to Defaults on the top
row and Logout and
Then they have a choice - they can allow you to fix their problem or not
have the problem fixed. If it will make the new person feel better, ensure
that there's a good DB backup before you log in, and take a .def file backup
right after. We know you probably won't need them, but the way to
Thanks Jarl,
That got me much further, and I can see that my login name is being passed now.
However, I'm still having issues which I'll bring up below.
The output log says:
SSO: Remote User Name (including domain): energy\spierson
SSO: Remote User Name (no domain): spierson
SSO: Setting
Hi Kathy,
You don't really need the development server to create a Crystal Report.
Are you looking to add the Crystal report to a report form in Remedy?
Another option would be to use the production server, certainly not an ideal
situation. Give your manager the option of how they want you to
Kathy,
Take the new Remedy guy by the hand and add a Read-Only user called
CRReporter. Give CRReporter read access to all the fields in the form on
which you wish to report. You can build your entire CR output with this
kind of access to the dev server.
For the workflow portion, you're going to
Hi,
I do not need the development server to just to create a Crystal Report.
I need the development server to see the forms/ the fields to build the
logic to create the algorithms to create the Crystal Report. When linking did
not work, I have even need to create join forms to bring the
Dear Shawn,
Have you added the midtier ip address to the areasso.cfg file in the
AR Server/conf folder?
Regards,
Roney Varghese
Sent from my iPhone
On Apr 28, 2008, at 3:34 PM, Pierson, Shawn [EMAIL PROTECTED]
wrote:
Thanks Jarl,
That got me much further, and I can see that my login
Have you tried using the ARCACHE tool? I remember using this to create a temp
admin account on our dev server once before when I accidentally delete the Demo
account without creating another admin account first. If you can login to the
server just run from the directory where ARSystem is
Yep! The old, Screw you...I'll just go around you! strategy.
This will definitely work, but proceed at your own risk!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Feliciano, Ferdinand, A
(Rocky)
Sent: Monday, April 28,
Oh - I can get into the system in seconds if I wanted to get in - I am just
following procedure and I only want to be in an area where I am authorized to
be.
In a message dated 4/28/2008 2:26:25 P.M. Pacific Daylight Time,
[EMAIL PROTECTED] writes:
**
Have you tried using the
**
Each user will be able to set up a user ODBC connection and connect under
his/her profile.
The issue is that it's not just one form. If it were let say Help Desk or
something - then yes set permission on the fields in the form. There are
other forms - Surveys, Change Management,
Kathy,
So it's political.
Well good luck.
I can only suggest that you try to talk to this admin. Assure him that
you won't damage his dev server and sarcasm you won't show him up
either./sarcasm
It depends on your status level whether you can walk over him or not but
do tread carefully.
The
Ya know, I thought about that option, but didn't suggest it because if you
are trying to gain the trust of someone, the last thing you want to do is go
in and open a back door they don't know about and exploit it
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Kathy,
I feel your pain, I used to be in a situation where the SA had the dev server
on serious lockdown. I understand production, but I have trouble with control
freaks doing this to dev. Every single time I needed to restart, pull logs, or
gasp apply a patch, I had to go through the SAs.
One thing about 'pulling logs' that got easier with 7.x is that the admin
console in the user tool now offers a 'view' button for the logs on the
server, it downloads the file through the client onto your machinean
option we didn't have before that...so for those of you out there that don't
There always were ways though, using attachment fields and filters, or
how about a run process `cat /var/log/remedy/arfilter.log | mail -s
Filter Log [EMAIL PROTECTED] Or if they are silly enough to run
arserver as root, there are lots more possibilities.
Axton Grams
On Mon, Apr 28, 2008 at
I will get to updating the FAQ (netiquette) soonish.
It is located at www.wwrug.org
ARSlist Files link on the left side.
I am loathe to put more restrictions on names etc. But I don't like people not
identifying themselves.
That being said, if the current perceived trend of more rudeness and
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