Hi List,
After installation of patch 009, all $Run Process@@:$Application-
Bus-time-add command being executed as an active link is failing if the
client settings (Windows date time) is of the format other than
dd/mm/. The same work-flows were working properly before the patch
Dear Listers,
Just looking for feedback on AR Server 7.0.1 Patch 7. I in the process of
planning whether I should stick to Patch 5 or should I make it all the way to
Patch 7 as part of my patching process for AR Server 7.0.1.
From what I have heard and seen Patch 5 is fairly stable and I have
Hello List,
We are on ARS6.3 with Helpdesk and Change Management modules.
Needing B2B integrations using Web method with some other application.
Currently we are using Web services for some integrations for ticket
creation/search purpose. How different it is from web service concept.
Can you
Breaking News Update:
The next UserWorld conference will be held in October 2009.
Location still hasn't been announced.
[Side Note: The wording implies no European conference before then
since that too is a UserWorld, but it is not explicitly said]
So this means, amongst other
**
If you want to be kept informed on the saga of User World(s) you have to 'opt in' to get email. This is a requirement to meet the "no spam" type rules. You can do this by filling out this form -http://www.bmc.com/webforms/webforms.cfm?template=3644
Kelly Deaver
[EMAIL PROTECTED]
(Yes, I work
Since you can select all of them, is there a RP to de-select a row?
Basically, you could start out by selecting all of the rows, then just
deselect the rows you don't want..
I doubt there is one, but that would get around the issue you are
having. It would make sense if they had one.
Several months ago I submitted an enhancement request to allow the selection of
multiple rows.
Is there any chance that if more people requested it they would actually do it?
Dwayne Martin
James Madison University
Original message
Date: Wed, 24 Sep 2008 07:10:37 -0500
From: Opela,
**
Kelly,
Thanks for that update.
Dave
-
[EMAIL PROTECTED]
(Wireless)
From: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
Sent: Wed Sep 24 07:47:43 2008
Subject: Re: 2008 User World
If you want to be
It just populated the Selected column on those specific rows
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, September 23, 2008 5:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Highlighting table
Kelley,
I am using the suggested settingss.
I was trying 1200 people records, but I have tried
smaller records as well. No luck.
The issue alternates between just one record on
DLD:ThreadManager and CAI:Events vs. A few on both,
which makes me all hopeful, only to have everything
halt. The
Hi guys,
These are two separate errors happening on the web
(but not on Remedy User).
(1)
When users click search on a from (ITSM 7 form
Incident), they get:
ARWARN 9351: Unable to set up data connection, which
is preventing the application from working
correctly.
...which is explained in Error
Is the approval server bound to a custom form or a form in the ITSM
suite? If bound to one of the ITSM forms, there are bypasses in the
licensing enforcement that allow people to approve with a read
license. If bound to a custom form, you can in essence bypass the
licensing requirements by using
We are seeking Mid and Senior level Remedy Consultants based in Texas-
preferably Houston or Dallas.
*These are permanent positions with generous salary, bonus, benefits and
vacation packages. Candidates must have ITSM implementation experience.
If you're interested please email me your
We are seeking Senior level Remedy Consultants based in the Washington DC
metro area.
*These are permanent positions with generous salary, bonus, benefits and
vacation packages. Candidates must have ITIL, CMDB and ITSM implementation
experience.
If you're interested please email me your
Midtier log below.
It appears auto assignment failed. But it should
complain differenlty, not sure why it would go ahead
with Incident creation causing this.
Checking auto-assign rules now.
Caused by: ERROR (326): Required field cannot be reset
to a NULL value; HPD:Help Desk Assignment Log
I am running ARS 7.0 on MSSQL on Win2003.
I have a Remedy Outlook form that uses OLE Automation to open Outlook
and add an attachment, without sending the actual message. What I need
to do is add two additional attachment fields so I can add multiple
attachments to the single email. My
173 of them - some are custom:
AP:Alternate
AP:Detail-Signature
AP:Password
Approval Central
APR:Alternate
APR:Approver Lookup
AST:AssetPeople_AssetBase
AST:CI Associations Search
AST:CI Audit Log
AST:CMDB Associations
AST:ManageAssetInformation
AST:ManageInventory
BMC.CORE.CONFIG:BMC_Dataset
All, I'm using admin tool 6.3 p023, my server is 5.1.2 (I'm pretty sure
it is). This is an old server that is barely used any more.
I am trying to go to File- - Licenses - Add/remove Licenses to see
what all licenses I have issued. I am getting the following error:
RPC call failed -
Hi,
How do I get hardware details into the Product Name field? I installed the DSL
along with the updates (up to Update 8).??I have software - however I am not
sure how to get the hardware data?into the Product Name field.?
Example: Product Categorizations
Tier 1 Hardware
Tier 2: Software
*This is a permanent position with a generous salary, bonus, benefits and
vacation package. No contractors or recruiters please. Travel is required
based on project needs. If you are interested in talking further, please
email your resume as a PDF or MS Word document to [EMAIL PROTECTED]
Greetings!
Is anyone here familiar with KANA's knowledge management product(s)? Can
this knowledge base integrate with Remedy ITSM, and if so, how?
How does the integration (and for that matter, the product itself) compare
with Remedy Knowledge Management? (Not that I'm terribly familiar with
Gary,
It's probably because of the change in the License structure from 5.1.2
to 6.0.
Your admin tool is looking for the 6.3 version of the arsystem.lic file.
When you connect Manage User Licenses your are just accessing the cache
to see who is online, who is registered, etc.
Do you have an
Hi all,
We have midtier installed(6.03 patch 22) and we are using tomcat as web-server.
All custom apps were working fine on tomcat along with midtier until a new
Remedy Web-service was deployed on that server and now frequently, I am seeing
these in catalina logs
Jul 15, 2008 1:26:17 PM
What would be nice would be if the mid-tier kept a count of the
forms/number of times accessed by various 'group sets', then gave the
option to automatically generate/update the prefetch xml file based on
the stored data. Would be even nicer if there were a knob to enable
the automatic update of
All,
In general, I thought the general idea of a prefetch was eclipsed by
the idea of a persistent cache that was only updated as needed? You
know like what the User Tool is designed to do.(Starting in v7.1 of
the Mid-Tier.)
Or am I mixing metaphor here?
I personally dislike the idea that when
Steve,
You can DIY in any version of ARS simply by creating workflow that creates a
.xml text file that complies to the format requirements for RSS (see
http://cyber.law.harvard.edu/rss/rss.html ) and publishing it on your web
server - Easy.
The BMCDN utility is also easy to use.
Hi all,
Incident Management 7.0.03, Patch 07
Can the users or requestors be notified via email, when a work log entry is
added to a ticket?
Can we configure it in Out of Box I (if so, where can i configure it?) or do
we need to customize it?
Can the user's email replies be added to a ticket?
Chris,
Exactly. The Mid-Tier would not need to go get the objects (again) on
startup. ( So what value would the prefetch really have at that
point?)
I would also note that to my knowledge when you choose to flush the
cache (which is unfortunately needed some times) then the persistent
cache is
Kiran,
You can accomplish all of this with customizations. For the first issue, you
can create filter that emails the requester each time an entry is made to the
Work Info form.
You can also have email directed to Remedy's incoming mailbox and then set up a
series of filters with a staging
Okay, thanks John, you make a very good point. I figured it was a
version issue, but forgot they changed the license format.
I'll see if I can round something up.
Thanks,
Gary Opela, Jr.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
Approval Server? haha, what do you think we're made of money? Free you
say? Oh...
So, it sounds like you are saying that as long as you are doing approvals
(with or without the Approval Server installed?), it is OK to violate the
EULA that expressly prohibits what you are describing? It would
We are having mutliple issues with 4 mid-tier servers load balanced.
These are all 7.l patch 001 for Solaris running on IBM HTTP Server with
websphere.
About 1-2 times a day we have a ton of people suddenly getting RPC
time-out errors (ARERR 91) and not being able to connect. In the log
files
Forgot to mention we don't have ITSM, just AR System w/o Approval Server
installed.
Brien
On Wed, Sep 24, 2008 at 6:54 AM, Axton [EMAIL PROTECTED] wrote:
Is the approval server bound to a custom form or a form in the ITSM
suite? If bound to one of the ITSM forms, there are bypasses in the
My experience with the type of issue is that the load balancers change which
server they connect to. The whole sticky ip issue. I am not sure this is
the problem, but it seems to me that if you are getting a bunch of people at
one time, once or twice a day, that something is causing them to hop
At the same time this happens the websphere logs indicate the following:
ERROR (90): Cannot establish a network connection to the AR System
server: Connection timed out servername
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
Thanks Joe. For some reason, 5.5.17 (which is bundled) works, 5.5.27 works but
5.5.26 does not work, and throws the error mentioned below-9350. I am not sure
exactly what workflow was causing the issue with 5.5.26 but believe its related
to table looping. Upgrading to 5.5.27 solved the
Definitely talk through your sales/support channels to make sure what
you are doing is ok by BMC, whether explicitly expressed in the EULA
or not. These are the channels I went through and I have the records
to show it.
Considering another approach; assuming you have separate records to
track
With the current state of mid-tier, the pre-fetch is only necessary if you
don't want your first Incident Management user to experience a 1.5 MINUTE delay
waiting for the console to load for the first time. The same applies to any
other module, so I consider a full pre-fetch of all of the
Where do you see this error thrown with 5.5.26? Does it appear in a specific
portion of the ITSM 7 application, or are you even using ITSM??
I was told in July (below) when troubleshooting some Flashboards errors that
kept showing up in the mid-tier logs that there were compatibility problems
We have Remedy integrated with Active Directory and one of our users has
a 36 character password and Remedy doesn't appear to allow passwords
longer than 30 characters through the windows client, the web client
doesn't appear to have this restriction but my user still can't login
through the web.
Wow, what's the point in a 36-character password? A strong 30 character
password would be impossible to crack by today's standards
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh
Sent: Wednesday, September 24,
We are seeking a Project Manager for our Midwest team. This is a permanent
position with a generous salary, bonus, benefits and vacation package. If
you are interested in talking further, please email me your resume as a MS
Word document as well as a good time to talk with you. This position
What version of the client?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh
Sent: Wednesday, September 24, 2008 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Long passwords in Remedy
**
We have Remedy integrated with Active
There is a RP to deselect all, and select all but none for selecting the
results of a query, or delselecting a query after a select all..
Joe
- Original Message
From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 24,
Has anyone used this successfully on a 7.1 server?
This is what I get when I try to do a arreload on ARS 7.1 Patch 4 on AIX 5
connecting to a Oracle 10g DB
$ arreload -u User -a admin_jdsouza -p ** -f
Invalid password or authentication string for an existing user (ARERR 329)
localhost
I ended up taking Fred's solution, which works well enough.
Thanks for the confirmation that I wasn't losing my mind!
Rick
On Wed, Sep 24, 2008 at 12:15 PM, Joe DeSouza [EMAIL PROTECTED] wrote:
**
There is a RP to deselect all, and select all but none for selecting the
results of a query,
You can set the ARTCPPort variable for specifying the port. Have you checked if
you disabled the running of arcache and arreload utilities on the server
configuration?
Regards,
Saby
--- On Wed, 9/24/08, Joe DeSouza [EMAIL PROTECTED] wrote:
From: Joe DeSouza [EMAIL PROTECTED]
Subject:
I have two tables (List View)...
Table A has a list of Records
I have an active link with a Condition of Menu/row/level choice of Table
A which refreshes Table B
Table B is going to be a hidden table.
My problem is that I would like an active link to kick of with a
condition of menu/row/level
On the Advanced Display properties tab for the table, select for
Initieal Row Selection, choose Select First, Fire Workflow. See if this
helps. The only problem is that it will by default select the first
record.
-Original Message-
From: Action Request System discussion list(ARSList)
If you need to select a different row, then make sure that you have
Refresh Row Selection set to Retain Selection, Fire Workflow, then do an
active link that does a change fields to refresh that table.
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
Look at the table field's properties. Advanced display tab- Initial
Row Selection and Refresh Row Selection. You can specify when/if you
want workflow to fire on the table during refrehes.
Axton Grams
On Wed, Sep 24, 2008 at 3:59 PM, Kemes, Lisa
[EMAIL PROTECTED] wrote:
**
I have two tables
That's exactly what I want (it to select the first record).
Let me try this thanks!
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, September 24, 2008 4:04 PM
We are using the Remedy Client Tool version 7.1 patch 003 and can use
very long passwords. In fact, we jus tested this with a 40 character
password and it worked without any issues at all.
Christopher Pruitt
Consultant Specialist
EDS, an HP Company
mailto: [EMAIL PROTECTED]
We deliver on our
Has anyone notice how 'un-arslist' this topic has been? No one seems to
care and BMC should be concerned about that. The fact that no one wants to
rant about it or even make jokes about it is so uncharacteristic of this
group. This group gets heartburn on a drop of a dime usually. Say it the
Were you authenticating through LDAP, or through Remedy? If through
remedy, then you are leaving out a crucial piece. In the LDAP configs,
do you have to define the password variable and length?
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Off course we all do care (I'm sure) but its not really going to change things
that much if some CEO sitting on top there makes that decision not to spend any
more $'s than they already have in an attempt to host a conference that didn't
happen in the first place..
Maybe we are just fedup
Greetings ARList!
My first attempt at using the native archive process. When configuring the
archive process I allowed the ARSystem to generate the archive form. When the
process runs one record is moved form the source to the destination (archive)
form and the process stops. Every time it
Susan,
While I agree with your feelings on the matter, I don't think BMC is going to
do any of the things you suggest. Also, I sent my sales rep an email after the
news of it being cancelled, and have been in contact with him as an outlet
rather than the ARSList. Sometimes it's better to
IMHO
Been there - got the battle scars - burned the T-shirt...
Step back and reverse the shoes on this. Why hasn't BMC listened TO the
List!
David Easter (Bless His Soul) does as best as he can... There are other
BMC'er lurkers here as well.
When Remedy (BMC) *promised* Easy Upgrades we
How about if they take every bit of the $$$ they would have spent on UserWorld
2008 and hire top-notch quality assurance folks to test and clean up their ITSM
and ARS code. I can think of several segments of it that have obviously missed
out on any sort of coherent QA process. They could at
Joe - our posts crossed on the wire - totally agree...
Maybe I should have just said IMHOfedup/IMHO
L8R
Robert
On Wed, Sep 24, 2008 at 1:53 PM, Joe DeSouza [EMAIL PROTECTED] wrote:
**
Off course we all do care (I'm sure) but its not really going to change
things that much if some CEO
.
Susan
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UNSUBSCRIBE or access ARSlist Archives
Now that's good arslisting the humor ... the slight outrage ... I
didn't even mind Shawn's slight dig at me. At least it was something. We
are alive !
On Wed, Sep 24, 2008 at 4:12 PM, Robert Molenda [EMAIL PROTECTED]wrote:
** IMHO
Been there - got the battle scars - burned the
I thought you might have a long list!
Did you try prefetching an application?
I have tried this and despite what I have read I cannot get the forms in
the apps to cache.
Cheers
Peter
173 of them - some are custom:
AP:Alternate
AP:Detail-Signature
AP:Password
Approval Central
In 7.1 they dropped support for pre-fetching the applications, because they
never could get it to work properly. I thought I had it working fairly well in
7.0.01.003 early last year, but the same xml file refused to work in any
version of 7.1 from the beta on. It may have been dropped from
Do you need it right away?
I have a 26.1 MB file of the 5.1.2 admin tool. Can't send that much
through our email server though.
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay
Chris, it appears in ITSM 7.0.1 patch 6 in incident management with some custom
code which table loops the worknote field, sets a temp field with a summary of
all the entries in the table and may or may not email the results. I mentioned
earlier-in another post, i believe it had something to
We are using the Signature Accumulator and Statistical Override rules with
Approval Server 7.01 to override the automatic rejection of a Change
Request. The rule counts the current signatures and compares against the
total approved and rejected to give an overall status.
When 3 of 5 Approvers
Was it ever held in NY or NJ? Atlantic City may not be a bad choice either -
its not quite Vegas but does follow along those lines..
Joe
- Original Message
From: Warren Baltimore [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 24, 2008 7:51:59 PM
Subject: Re:
Gary - the old CITS Remedy System is 4.5.2 - not 5.1
You need to remote into the server and run the admin tool from the server -
both the old user tool and admin tool are installed on the server - they are
not hard to find.
The license information should display correctly and without error on
All,
We have ARS 7.00.01 version on a HPUX 11.11 and are trying to configure
webservice plugin. It loads properly when we start arsystem.
I have a very simple webservice to test it out and am getting the following
error (on the user tool) when the filter (that consumes the webservice) is
Atul,
What patch versions are your installations of AR System, Mid-tier and Remedy
Admin? All of them must be 7.00.01 patch 004 or later. Or they must all be
7.00.01 patch 003 or earlier.
Roger Medsker
Remedy Consultant
Bluestem Consulting Group, LLC
[EMAIL PROTECTED]
-Original
AR System 7.0.01 Patch 004
Mid-tier Version 7.0.01 200609271856
AR Admin and AR User Version 7.0.00 Patch 2
- Original Message -
From: Roger Medsker [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Subject: Re: Webservice error
Date: Wed, 24 Sep 2008 21:14:31 -0500
Atul,
I've been to both Vegas and Atlantic City. The good news is that Vegas has
lots more to do. The bad news is that Vegas has lots more to do. Play
poker or go to breakout session on CMDB? Play poker... or go to different
session on CMDB? (Repeat decision tree).
Rick
On Wed, Sep 24, 2008 at
Where does the drink beer and tequilla fit in :-) I haven't the foggiest about
playing poker and I'm not even kidding! I do get lucky on those slot machines
though..
Joe
- Original Message
From: Rick Cook [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 24, 2008
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