Hello,
We are facing a very critical error on logging in to remedy.
It says authentication failed.
Today moring we truncated user_cache table.
Right Now user_cache has only 8 entries and only these users are able to login
into remedy.
How can we regenerate user_cache.
Or is it because of
Sucharita SINGHAL wrote:
Hello,
We are facing a very critical error on logging in to remedy.
It says authentication failed.
Today moring we truncated user_cache table.
Right Now user_cache has only 8 entries and only these users are able to login
into remedy.
How can we regenerate
You can ask your DBA to regenerate the table from the back up.. shouldnt be
a big task for a skilled DBA..
On Fri, Jan 30, 2009 at 3:04 PM, Sucharita SINGHAL sucharita.sing...@st.com
wrote:
Hello,
We are facing a very critical error on logging in to remedy.
It says authentication failed.
Hi,
I'm trying to retrieve an info of all registerd users, but this
function
getListUser(Constants.AR_USER_LIST_REGISTERED, 0L);
gives me following output:
ERROR (91): RPC call failed; ONC/RPC call timed out
The same behaviour with .net API:
GetListUser(UserListType.Registered,
it's not a big, but a time consuming task, to restore a backup (perhaps
a couple hundred of GIB in size).
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Rakshit Bhandary
Gesendet: Freitag, 30. Januar 2009 10:47
An:
Hello Ian,
Could you please provide these ARRELOAD utility ARCACHE utilities.
Or where can we find them.
thanks
regards
Sucharita
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ian Trimnell
Sent: Friday, January 30, 2009 3:10 PM
To:
Hi Sucharita,
Have you tried using arreload and arcache to create admin user and
user/group cache.
Thanks Regards,
Sameer Inamdar
Wipro BSM Team | Wipro Technologies | Pune | India
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
Hi Sucharita,
to rebuild the user cache you can use arreload. It's located in
/ar_install_path/bin
arreload -a user_with_admin_rights -p password -f -u User
if you don't have access with an admin user you can use arcache to create one.
arcache -Ua -e001 -n Demo -lw 1 -g 1
this creates the
Sucharita SINGHAL wrote:
**
Hello Ian,
Could you please provide these ARRELOAD utility ARCACHE utilities.
Or where can we find them.
thanks
regards
Sucharita
Sucharita,
You will find them in the AR System install directory, i.e. where the
arserverd/arserver.exe] file resides. On
Hi Sucharita,
Here are the usage details
Here are the steps to restore/fix an account
From the server (NT or Unix), locate the arcache and arreload executables.
From a command line, run the following:
arcache -Ua -n Tempuser -p -e 009 -lw 1 -g 1; -s
arserver_name
Log into user
I believe what Suchitra is looking for is an option to restore her
user_Cache without have to recreate those user IDs one by one. The below are
very good solution to the problem of restoring one ID at a time if thats the
way she wants to go.
Rakshit
On Fri, Jan 30, 2009 at 3:39 PM, Sam The Dam
Hello All,
Thanks a lot for all your responses.
We could resolve the issue by copying the 'Demo' user from live server to the
QA server.
After that using 'Demo' we modified all the users from 'User' form and the
entries were created in user_cache table.
Thanks
regards
Sucharita
_
The DB was SQL Server 2005 and not Oracle 9.1:)
Created a simple form with an attachment field. Add two attachments with the
same name. I serach for the request and if I open any of the attachments, the
last attachment saved is always the one which is disaplyed.
As to the previous test, If I
Je serai absent(e) à partir du 2009-01-30 de retour le 2009-02-02.
___
Le présent message est destiné uniquement aux personnes indiquées dans
l'en-tête. Il contient des informations confidentielles qui ne peuvent être
divulguées à des tiers sans que l'expéditeur ait
Hi,
I installed 7.5 and everything kind-of worked fine.
Except. Installing ARS it instructed me that I needed Java 1.5... so I
installed it, all good.
Installing DS, it told me I needed Java 1.6 and installed it.
Now I have two versions installed, and they seem to work against each
Well, I tried again after downgrading to JDK 1.5.0_17 and the install went
without a hitch. The only difference was the version of the JDK, so I guess
it didn't like 1.6.0_06.
Thanks for the suggestions. Now, all I need is to find a 36 inch monitor so
I can use the Developer Studio
Is there are way to capture what the user did a search on? I have a button to
create a report, but I have it integrated into the report that 'Bill Date' =
$BILL DATE$. What if the customer did other searches on the form? Is there a
way to capture this search and put it into a query for the
All of the sudden we were getting connection timeout messages when trying to
log into the mid tier. The armidtier.log had this on it...
Jan 30, 2009 9:43:43 AM - WARNING (com.remedy.log.CACHE) : (Thread 29) Reaping
cache Groups for permissions change on server x.tyco.com
We restarted
Hello folks. A client of mine wants to populate contacts based on a child
subfolder in AD. Is this possible in ITSM 7.x? We have it working with the
first forest, how would we implement it also with the 2nd forest?
Thanks
Hello list!
I'm going to go ahead and throw it out there- my ARS is a total
dinosaur. I'm running ARS 6.3 on Windows Server 2003 on a remote
Oracle database. We now have a Remedy Helpdesk application that is on
version 5.6.
Overall I'm pretty happy with the system except for the support costs.
Brad,
One of your choices could be to step up to ARS 7.0 (just the ARS Server) and
leave the Helpdesk application as is as it seems to fit your need. Staying on
ARS 7.0 would at least mean that you are supported on the ARS Server platform
side.
Since your application works well for you, you
If you are currently under basic support, the licensing costs don't change to
move from 6.3 with ITSM 5.6 to 7.1 with ITSM 7.0, and there is no upgrade cost.
You can jump in to 7.5 if you want, but at this point you might be safer to
look at ITSM 7.0.03.009 on ARS 7.1.00.006 which are the
Hi Christopher,
We just started this week to evaluate moving from ARS 7.0.1 / HD 6 / SLA 6
to ARS 7.1 / Service Desk 7 / SLM 7. You posting was great timing and good
summary that I forwarded on to my manager.
This is the first that I have heard of the suite licensing. How new is that
and can
During your assessment of migrating to ITSM 7.x, you may want to look at the
Data Management Tool.
This provides spreadsheets that you can populate with your existing data,
adding attributes that are not present, etc, and then there is an import
process that will suck up the data. There is
I need to hide the Authentication field for our Mid Tier 7.1 server. I
commented out the following section in the login.jsp file:
label
for=auth-id%=MessageTranslation.getLocalizedText(locale,Authenticat
ion)%/label
/td
Well. There are two parts to this question:
1) the ITSM 7 Implementation
2) the data transfer
There should be some history on this list for ITSM 7 Implementation Costs.
ITSM 7 Implementations tend to be long and with a high cost. The ITSM
product is itself expensive.
Implementations can be
Hi Brian-
I don't have the 7.1 login JSP in front of me, but do make sure you
are commenting out the entire HTML table row (tr to /tr tags)
versus just the table cells (td tags). Otherwise you will have
malformed HTML that could cause problems with some scripts, such as
setting focus.
Dear List ,
Tired to upgrade our ARserver from non-Unicode to uni-code, as we are
running SQL-Server 2005
Any suggestion?
Regards,
Ramy Ayoub
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UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Would be useful if you would tell what went wrong when you tried so someone can
help you with what your problem was..
Joe
From: Ramy S. Ayoub ramyay...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Friday, January 30, 2009 2:23:45 PM
Subject: Upgarde ARserver 7.1
Hi Kelly,
I tried both td and tr and the results are the same. I also noticed a
warning icon on the bottom of the browser now. If I open the warning it
states:
'this.document.loginForm.auth' is null or not an object
Any ideas?
From: Action Request System
Agreed. Mine is commented out from tr to /tr and it seems to work fine at
https://arsweb7.ars.unt.edu:8443/arsys/home :
!--
tr
That code is in the login_common.jsp - have you edited that file as well?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
Hi joe,
Longtime :) , we have our production servers running in non-Unicode as we
receive data from Seibel ebusiness (Remedy Integrated with Seibel through
tibco media ware , so the data become like ضضض , so I found out the my
arserver non-Unicode.
So I run my upgrade in the dev environment
You must have a problem with the way login.jsp includes the login_common.jsp
file, anyway - the code for placing the cursor is in login_common.jsp:
function setInitialFocus() {
// set focus to user input field
document.loginForm.username.focus();
document.loginForm.username.select();
Make sure that you have not tampered with the section of the login.jsp that
sets the reference to login_common.jsp and then calls the initLogin() function
from it, which includes the setInitialFocus() function:
html
head
script
Brian-
It looks like you'll also need to comment out two lines of JavaScript
that works against that field. Christopher also has this commented
out on his form.
Search for these two lines:
//this.document.loginForm.auth.value=;
//this.document.loginForm.auth.onkeypress = doSubmit;
I was having the same issue. It was not really a problem for us and I
had not even noticed it until I read this thread.
I just commented out those two lines that Kelly suggested in the
login_common.jsp and it worked.
Thanks,
James
On Jan 30, 2:50 pm, Kelly Heikkila ke...@coderow.com wrote:
Moving to the ITSM Suite comes with additional cost and will only be
approved by BMC if you meet certain criteria. Those criteria of
course revolve around money. You will get a partial credit for all
the products you owned prior to July, 2008. Basically you are trading
these in, getting a
ARS 7.5
SQL2005
Win2003
We had an issue creating a view form that had a server with a hyphen. On
ARS 7.1 we used:
Server-name.Database.dbo.Table(note the quotes)
and it worked fine...
However, on 7.5 if you try to use that syntax the Interface would not allow
it. So you could use:
Ben,
Thanks for a sobering and completely true assessment of the pain cost of
an ITSM upgrade.
We of course offer a financially attractive alternative to ITSMx, in the
form of our e...@work Suite.
If ITIL (Pink Elephant) is a requirement then we definitely have a cost
effective alternative
This is something I was going to send an email about this so I guess now
is a good time. I have view forms that look at external db tables where
the db's are on the same server as ARSYSTEM. These external db's are
going to be moving to another server. My question is can I just build
new view forms
Hello Listers,
AR System 7.1 Patch 4
MS SQL Server 2005
Trying to use the Report Creator form in WUT.
When I click on a form name the first character of the name gets cut off
in the field.
There is also a problem with the fields selection section. I select a
field and click Add After. I get
You cannot convert an existing non-unicode AR instance to unicode by running
the installer. You need to perform a clean unicode install of ARS and any
applications and then migrate your data and workflow customisations via
export/import, Migrator or equivalent.
Mark
I usually do the following
On the label line change the text to be a non-break space
label for=auth-id nbsp; /label
On the input line change the type to be hidden
tdinput type=hidden NAME=%=Params.AUTHENTICATION_STRING%
id=auth-id maxlength=%=Params.AUTHENTICATION_STRING_LENGTH%
Mark - there is no other solution ?
On Fri, Jan 30, 2009 at 10:56 PM, Walters, Mark mark_walt...@bmc.comwrote:
You cannot convert an existing non-unicode AR instance to unicode by
running the installer. You need to perform a clean unicode install of ARS
and any applications and then migrate
We are running into an issue with the AR System 7.5 installer. We are
upgrading from 7.1 to 7.5. When we get to the point in the install right
after you enter the Oracle Admin User Name and Password (and yes we are
sure of the values here) it shows it connecting to the Oracle Database
but then we
Thank you to everyone for all of the good advice.
I am going to attempt to move ARS from 6.3 to 7.1 and our Helpdesk
5.6 to Service Desk 7.1. I don't want to move too high up the food
chain too quickly.
I'm contacting my sales rep to see if there's anything that needs to
happen there, and I've
You can't just reference the external server when you create the view; you
have to create a linked-server first within SQL management studio- under
Server Object, Linked Server-- Create new Linked server. The security
settings might be particular to your SQL setup...
Then you just create the
Is the Solaris 32 or 64 bit?
Do you have the Oracle client loaded and is it the 32-bit or 64-bit client?
What version of Java is installed and is it the 32-bit or 64-bit?
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]
Thank you very much.
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yahoo IM
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
Marek,
This is a known defect. I don't have the defect number handy, but I've
replicated and shown BMC engineers the issue. It is reproducible using
driver and other API programs. Hopefully, this has been fixed in the 7.5
API, but I have not had a chance to test it yet.
One interesting side
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