Axton, after looking at the documentation this is exactly what I'm
looking for. The BMC white paper was extremely helpful.
I will give it a crack and let you know if I run into any issues.
Thanks again!
Rafael
From: Action Request System discussion
Hello,
I am working on my foundation data for Incident and some equipment ie routers
in remote offices may have multiple Points of Contact for the site. I do not
see in the where you can add multiple POC's for a site or CI
Can you help direct me
Thanks
Anyone know how to determine what patch/update level DSL is at?
I looked in Share:Application_properties, couldn't find any reference to
patch/update. Can't find install logs.
Windows
ARS 7.1
ITSM 7.0.3 p9
SQL
Thanks,
Mark
This requirement might call for a minor customization where you could store
alternate contact information in a separate form giving each contact a unique
alias so as to identify one from the other, for eg. Home Office, Corporate
Office, Server Farm, etc..
Joe
Mark,
Don't even bother looking there.. I was in that same predicarment a year ago
and Remedy support told me some vague reasons on why they stopped keeping it
there.
My personal feeling is that development forgot to include that arx file within
the patch that would update the Share
Gavin,
We're on ITSP 4.0. We have two indexes on CTM:Site, which I believe are
OOB:
Unique index on 'Site'
Non-unique index on 'Country', 'State Province', and 'City'
Regards,
Dennis Ruble
Rockwell Collins
Coleman, Gavin gavin.cole...@computacenter.com
Sent by: Action Request System
Dennis - thanks very much. It appears that somebody removed the unique index
for sites on our form and as a consequence, you cannot use the Data Wizard to
change the name of an existing site if a duplicate name exists.
Thanks for your help!
Gavin Coleman
Senior Analyst/Programmer
We’re still looking for a Remedy Engineer or Administrator for an assignment
in IRAQ (CAMP VICTORY).
Compensation package has been increased to $235,000 per annum (base rate plus
hardship and hazard pay, etc.) This is the top for this position (it is NOT
the Senior position previously
Mark,
Look at the record in the PDL:ESIDversioninfo form.
Cheers
Peter
Mark,
Don't even bother looking there.. I was in that same predicarment a year
ago and Remedy support told me some vague reasons on why they stopped
keeping it there.
My personal feeling is that development forgot
I figured it out. Thanks.
On Thu, Mar 5, 2009 at 12:32 PM, Kiran Kodali kiran.kd...@gmail.com wrote:
Hi Strauss,
We need to change the the message which says,
Your password will expire in 90 days.
Do you know the place where we can edit this message?.
We are using ARS 7.1 and ITSM 7.1.
Thanks, Joe and Shafqat !
Shafqat asked, What happens if you disable the Active link that you have
added? The answer is that the workflow continues to completion as you would
expect. That got me started eliminating pieces of the guide, till I discovered
that I had my Report Server set to a
Yup thats what they told me - I had forgotten where they had directed me to
look at.. Would have made sense for them to push that information in the share
properties table too since they do have entries for DSL there as well.
Joe
From: Peter Romain
Have you ever tried to update the DSL with a new data patch?
I'm guessing that it will over-write any changes made to the Tier 1-3
values by customers to make the categorisation better.
I'm sure there will also be other work to do to fix manufacturers that
have been deleted/renamed since the
That's what we're doing now, such a tedious painful process, that I was hoping
to start at the last update, vs, doing them all.
We're completing the install, prior to custom configuration and I suspect we
won't upgrade the DSL afterwards, so this shouldn't be a problem, but see how
it could.
Sounds logical to me.
Thanks,
Dwayne
Original message
Date: Thu, 5 Mar 2009 10:46:24 -0800
From: Joe DeSouza joe_rem...@yahoo.com
Subject: Re: Workflow stops after exiting guide SOLVED
To: arslist@ARSLIST.ORG
**
Dwayne,
When running as an Administrator you probably
In the 7.5 doc (It's one of the things I'm looking forward to when we
are able to upgrade)
In previous releases of Migrator, data could be migrated using only the
Admin thread. In this release, you can choose to migrate data using Fast
and List threads, freeing up the Admin thread and enabling
Thanks, Fred. Has anyone noticed performance impacts on the source
server especially when migrating data?
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yahoo IM
-Original Message-
From: Action Request
Has anyone had success placing a Custom Title Bar Icon or Custom Help Box to
an application in 7.5? When I embed a small 15x15 pixel .jpg into the
Custom Title Bar Icon area, the icon displays in the Dev Studio, but when
saved displays only a black square in the User Tool or on the web. For the
Quick question (hopefully)
ARS 7.1 Server and Mid-Tier
I have a button press that causes a push to happen. This push can sometimes
take in upwards of 5-8 min's to happen, later actions in the AL fail to fire
because of client timeout. The timeout window seems to be about 2 min's
give or take
LJ,
You could do something similar to the way the current Data Load Tool handles
validation and promotion:
- write a command value to a field to flag the process start
- have an escalation do the work (or you can figure out how to send a CAI
message to kick it off :-)
- pop-up a small window
David,
Please thank the author of these videos...they will greatly enhance my
ability to get my team up to speed on new features when we move to this
platform later this year.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
I don't know if you've had this answered...but you would map the role to
the group in the Roles form.
Rick
arsadm wrote:
** Hi All... I created a new custom permission group, i want to map
this group to roles. So that people of that group can modify some
fields in the existing form. Can
now that's a thought...set a flag on the client...then have a separate
thread change the status...and have a timed AL on the client checking the
status every x seconds...and then give them availability to continue when
the status changesbrilliantthank you.
_
From: Action Request
Unfortunately I don't think it will...but I was given an idea I think will
work.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Thursday, March 05, 2009 12:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Client
Hi,
This question is off the AR topic, but this is a great forum and place to
all AR related.
We're setting up the Mid-tier for our remedy application for the first time,
so far so good.
After apply the SSL certificate, users are able to access the new web site
with URL https://remedyweb.
Have this AL that does the push in a AL guide. If you have some way to ID
the last record that has to be pushed, you could have a temp field to identify
if that record has been created via the push.
Loop the guide until that record has been created, and then move forward..
Joe
In another project, we put a web page as the default that redirected to the
https: URL.
I also believe, but am not sure how, that you can set up automatic 80 redirect
to 443. This would be dependent upon your web server, more than
Remedy/Mid-Tier.
I did a google search and found quite a
Sorry for the double post, but you peaked my interest, and I found another page
that may do exactly what you want. This is for IIS.
http://blog.opsan.com/archive/2005/04/17/395.aspx
Thanks,
Mark
From: Action Request System discussion list(ARSList) on behalf
Thank Mark,
I will definitely give it a try.
Andrew
On Thu, Mar 5, 2009 at 12:46 PM, Mark Lev mark@rightstarsystems.comwrote:
Sorry for the double post, but you peaked my interest, and I found another
page that may do exactly what you want. This is for IIS.
The problem is that the processing of everything stops till that push is
complete.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Thursday, March 05, 2009 1:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Client Timeout
**
Push a flag to some Workflow trigger form. You can then kick off the
big push server side with an escalation (or some other out of process
method).
After the AL push bring up a dialog that does an interval check to see
if the process has completed. User workflow will stop until the dialog
is
That's the path I'm going down...
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Thursday, March 05, 2009 2:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Client Timeout
**
Push a flag to some Workflow trigger
When I do a new install I start at the latest data patch.
Deselect the option to install the DSL during ITSM installation.
Then just delete all the data in the PDL:ESID staging tables and import
the new data patch as normal.
It does, however, take ages to import and then promote the staging
James,
Thank you for the input. I really appreciate it. We are looking at next
releasing a pay version that may include the types of features you are
referring to.
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
From: Action Request System discussion list(ARSList)
Jase,
I have a BMC Whitepaper titled (it's from 7.0.01): Automatically Restarting
the AR System Server on Memory Threshold Using AutoRestartARS. I've not
used the program, but it may be available on the developer's network still.
Sounds like a good fit for your needs. Here's the Introduction
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