When you set up Synchronization task in FD/TD the discovered data will be
synchronized to the IMPORT.TOPOx dataset in Atrium CMDB.
But if you don´t want the data in BMC.ASSET you need to inactivate the
reconcilation jobs in Atrium CMDB, they are active and scheduled to run 12am
OOTB. Unless you
I created a sub-class of UPS called Power Management to hold rack power
distribution blocks for one customer.
In your scenario I'd probably do the same again and use CTI to
differentiate between the various items.
Cheers
Peter
Hi All,
We have a requirement to track power equipment related
I am out of the office until 11/23/2009.
I will be out of the Office starting 11/18/2009 at 4:00 pm and will return
11/23/2009 AT 7:00 am. If you need immediate attention please call the
VCU Help Desk at 804-828-2227. I will respond to your message when I
return.
Note: This is an automated
Discovery synchronization is based on CI Class and Attributes...
In FD/TD you can not syncrhonize only CIs that were discovered from a specific
Discovery task.
Best Regards / Mit freundlichen grüssen / Med Vänliga Hälsningar
Petrus Johansson
Product Responsible BMC Topology Discovery
Product
Correcting myself here...
I belive you can create a view of the CIs and export it as a csv file and then
import that csv file to AR... Havn´t tried this though.
Best Regards / Mit freundlichen grüssen / Med Vänliga Hälsningar
Petrus Johansson
Product Responsible BMC Topology Discovery
Product
Stuart,
Add some workflow to the button.
Have it... Check the data in the User form that identifies when the
user has to update their password. If the data looks like the user
needs to change their password then you can have it do what you want
it to do. ( You said logout but you might also
Hi all,
If you have Development Cache Mode ON for a production environment.
What would be the impact, if:
- No admin-changes were done
- And No changes to Groups of the type View/Change were done
The client runs ARServer 7.1.0 patch 4, ITSM 7.0, Windows and Oracle. it
is a server group with 2
If you check the archives I think there were some discussions on cases where an
older User Tool could crash a newer server.
The newer User Tools work with the older servers with very little issues and
that is why I recommend you upgrade your User Tool first. When we did our 6.3
to 7.1
Mark, thanks for the reply. Does anyone know of any way to work around
this? We don't own our tree and they won't allow simple binds and we
can't use SSL.
Tim
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Walters,
Tim,
Just spitballing a few ideas Maybe...
) Write your own ARDBC connector?
) Maybe there would be a way to create an LDAP server or your own
where you do an LDAP referral to get the data? (That may or may not
solve your authentication problem.) Or maybe you would need to
replicate the
It doesn't include ARS, so unless you work with the products formerly known as
Magic, you won't need to worry about it.
What should cause more concern in my opinion is Microsoft Service Manager:
http://www.microsoft.com/systemcenter/en/us/service-manager.aspx
This will complete directly with
I wouldn't worry about MSM in the short term - it will be positioned to
compete against the SMB market (i.e. Magic, TrackIt, etc.) for at least the
first couple of years while they sort things out. And I don't think it's
near initial release yet.
Rick
-Original Message-
From: Action
Good – all of you can help nominate her for BMC Employee Beyond The Call of
Duty award in 2010. When I hit a snag in RKM, usually when installing a new
test setup or patching an existing one (the installers are problematic, and I
like to break new stuff), she’s on the phone in 15 minutes!! NO
I second that, and will next year. Carrie saves the day every time...
Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262)
703-7763 | e-mail: tony.worthing...@kohls.com
From:
strauss stra...@unt.edu
To:
Carrie R is old fashioned Remedy Support --
IF BMC could only put it in a bottle..
On Fri, Nov 20, 2009 at 10:34 AM, Tony Worthington
tony.worthing...@kohls.com wrote:
** I second that, and will next year. Carrie saves the day every time...
*Tony Worthington** |* *Sr. Technical Analyst |**
I will say the CMDB support team (on shore and off shore) have been
stellar as well
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
I also agree. Carrie has provided excellent help to me in the past, and she is
an excellent model for customer service.
Shawn Pierson
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
Sent: Friday, November 20, 2009 9:42 AM
To:
No NATing is involved. It is simply a firewall between our DMZ and internal
networks -- network address translation is not used.
Ken
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Thursday, November 19,
Tim,
As suggested by Carey you'll either need some sort of proxy in front of the
LDAP server that will allow ARS to connect and get the data or write your own
that supports the necessary options. I'd also recommend you raise an RFE with
BMC to get improved security added to the out-of-the-box
Misi -
We have the same issue. We run with dev cache mode off in production and
are required to bounce the server (extending the outage by at least 10+10
minutes) to flip in and out of dev cache mode.
I have also found that making changes with dev cache off is risky, and has
caused serious
Classification: UNCLASSIFIED
Caveats: NONE
Couldn't agree more. Worked with Carrie several times. She's absolutely
brilliant!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Friday, November 20, 2009
I missed your question... sorry.
- No admin-changes were done
- And No changes to Groups of the type View/Change were done
This is from BMC KB KM-00024487. It doesn't answer your ? directly,
but is full of good information.
What may cause poor performance in the Admin Tool?
When poor
Hi All,
We just upgraded from 1.5 to 1.6 and we are having performance issues now.
The users are frustrated with the performance. We are running long tasks
at night time scanning about 5,000 IP addresses. Also we are creating
large tasks. Our Discovery is on one server, and the CMDB is
**
Kathy,
You will get a lot more help from a Discovery focused group. Isuggest you read and post here -
http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/discovery
There are greatdocs and discussions on how to tune the discovery of CIs as well as the
CMDB is on one server
FD is on another server.
FD can get taxed on its CPU and whatnot itself, but does not affect the
CMDB.
FD syncronized which does affect CMDB but minimally from what I have seen.
CMDB Slowness should be due to the recociliation engine.. if you ars system
slows or crashes
Forgot to mention - we are not using the reconciliation engine.
In a message dated 11/20/2009 12:05:57 P.M. Eastern Standard Time,
remedy...@gmail.com writes:
**
CMDB is on one server
FD is on another server.
FD can get taxed on its CPU and whatnot itself, but does not affect the
OK? I will not claim to understand this answer.. So I will choose to leave
this alone..
LOL
On Fri, Nov 20, 2009 at 12:08 PM, Kathy Morris kathymorris...@aol.comwrote:
**
Forgot to mention - we are not using the reconciliation engine.
In a message dated 11/20/2009 12:05:57 P.M. Eastern
Hi Rick
I use this process in active links with no problem (with a regular field ID,
not 102). I dont know about CTM:People, but it confirms that the password
entered matches the current users Remedy password, whether that be stored
in the User form or authenticated via AD. You can only
Totally not my idea. I have this reconciliation battle every day.
Someone believes a script is the best way to reconcile the data. I am going
to
run the reconciliation jobs, and after I finish - hopefully they will get
the concept. :)
In a message dated 11/20/2009 12:13:14 P.M.
Hi,
We are having confusion in our organization.
Relationships - If let's say Solaris Applications sit on the UNIX server.
Is the Solaris Application a child of the Unix server. Or is the Unix
server a child of the Solaris Application.
We are just trying to understand what is the
I just worked through a longstanding issue that we have had in our environment
related to Dev Cache Mode. Due to extremely slow performance when making admin
changes on a 7.0 server, I had gotten into the habit of keeping our admin
server set with Dev Cache Mode turned on, which significantly
The Solaris application is dependent upon the hardware so the Solaris
App would be a Child of the UNIX server. It helps me to think of Child/
Parent as dependent/ host. Solaris cannot host UNIX but UNIX can host an
application.
From: Action Request System discussion list(ARSList)
Thanks, Dave. I do have it working now, in an Active Link, using field 102.
If I use an unencrypted field (i.e. NOT 102), does the API do the encryption
before it does the comparison?
Rick
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David
I'm not sure it can be thought of in such a simple manner. The problem is that
what you consider the parent or the child does not necessarily correspond to
the direction of the relationship depending on what type of relationship you're
talking about. For example, if Item A depends on Item B,
If you guys know, is there any chance that WWRUG will be in Vegas every
year, or next year, at least? That place is just awesome.
BTW, great job Daniel, Lenny, Joel, Phil, and the rest of you who toiled in
the background!
--
Mike Hennessy
Lyle and Tony,
Thank you for the reply.
In other words, there should be no impact whatsoever if you perform NO
admin-changes.
If you apply your changes when both users, email engine and escalations
are taking it easy, it would probably be faster to use Developer Cache
Mode even in production
Is there any easy way to write a query against a dynamic group field?
I basically want $AssignedToGroup$ LIKE % ' $USER$ ' % (since the fields
might contain users), OR $AssignedToGroup$ LIKE 123; or LIKE 567; etc
for every group the user is a member of.
Before I embark on building an AL
Be aware that (mysterious) things in ITSM7 trigger recaches -- not just
definition imports or changes. I haven't quite figured out what -- but we
have one or two a day -- no admin involved. They show as Remedy
Application Service user. Some can be traced to group changes, which we
now
Brien,
Normally the 'AssignedToGroup' fields (Field ID's 112 and/or
6-60999) are used to restrict access to Field 1 so that users only
see the records that they should see.
Is there a reason your not letting the system do this work for you?
Are you trying to do something like:
Login as User
A questionnaire is going out shortly to the attendees for their opinion,
once we have seen that I can give a formal response (on behalf of the
Board).
Currently we are planning based on October 18-22, 2010 and
Las Vegas at least is our first choice.
We like Hard Rock Hotel, however there have
I believe I'm using the permissions-model correctly but maybe I am
extending it too much. I'm using a 4-layered approach. Users can view
the records in this table based on row-level access to field 1 if they
are in any one of the following: Submitter, Assigneee,
AssigneeGroup(112), or a
Just a thought concerning the location for next year (in Vegas of
course), check out the convention area at City Center. They are going to
be pretty hard-up to stay full considering their financial floundering
to get the entire project completed. They are already trying to coax
people in with low
Tommy,
My round trip flight (United) and 4 night's at the Hardrock for this year was
$800.
Dave
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Friday, November 20, 2009 3:44 PM
To:
Yeah, the price was very reasonable. My daily meal per diem was almost as
much as the nightly room rate.
Jason
On Fri, Nov 20, 2009 at 12:52 PM, Shellman, David
dave.shell...@tycoelectronics.com wrote:
**
Tommy,
My round trip flight (United) and 4 night's at the Hardrock for this year
I will be out of the office starting 11/05/2009 and will not return until
11/24/2009.
I will respond to your message when I return. If you require an immediate
response please contact Bill Schuchman or Tom Davidson - Thank you
Concerning the other servers in the server group, the behavior is discussed in
one of the AR server guides, but I'm not sure which one (it's been a while
since I read it). It probably wouldn't be too hard to find if needed.
In a nutshell, though, each of the servers in the server group
Jason,
You bought food at WWRUG? I admit that a continental breakfast is
just rolls, juice and coffee, but those pastries were tasty. The
conference included that breakfast, and lunch every day, and three
receptions with plenty to eat. I think we bought exactly one meal that
week. And
**
Doug,
Sssh. Now you let the cat out of the bag for those folks that could claim a per
diem. When I worked for the Fish and Wildlife Service back in the early 80's we
got $35 for food whether we spent it or not.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)
Hi Folks,
I wanted to report back on how I resolved my problem with converting Sybase
stored procedures to Oracle. But first let me thank all of the folks who
responded and offered suggestions.
As it turns out, Oracle procedures do not return values, but Oracle FUNCTIONS
do. The only catch is
I did buy a few meals since my wife came with me. We met up a few times to
grab something to eat. I would have been very happy surviving off of what
was supplied.
2009/11/20 Doug Blair d...@blairing.com
**
Jason,
You bought food at WWRUG? I admit that a continental breakfast is just
Yup, leave it up to somebody who paid for the conference them self to ruin
it for us that didn't. :)
I already told my manager that I would pay for myself if she decides send
somebody else next year.
On Fri, Nov 20, 2009 at 2:00 PM, Shellman, David
dave.shell...@tycoelectronics.com wrote:
**
Dave,
I didn't say I didn't claim my per diem. I just didn't waste it on food!
And seriously, WWRUG is a good deal.
D
Doug
--
Doug Blair
Sent from my iPhone, typographic errors likely
+1-224-558-5462
On Nov 20, 2009, at 4:00 PM, Shellman, David dave.shell...@tycoelectronics.com
wrote:
the hard rock was awesome! totally rockin 24 x 7, loved it!
Dan -- if you change the name to match the verson, we might be looking
at WWRUG09 part 2 :)
On Nov 20, 7:24 pm, Doug Blair d...@blairing.com wrote:
Dave,
I didn't say I didn't claim my per diem. I just didn't waste it on food!
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