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Does anyone know where in BMC Remedy 7.5 documentation it is discussed how to
create/manage services.
The field I am referring to is on the Incident form, Service*+.
I understand services are CI's and need to be related, and I am able to create
these and get them to work, but I would like to
Fred,
How do you add the OU to the vendor form query string, I added mine and I am
getting an error? ARS 7.5, ITMS 7.5, Windows 2003
Kevin
On Tue, Dec 29, 2009 at 4:51 PM, Drew Shuller d...@io.com wrote:
Norm! Thanks for the help. Thanks again Fred.
I tried it out in a form, it looks like
It should go something like this (in this case I am looking at an OU of: User
Accounts):
ldap://host/OU=User
Accounts,DC=www,DC=mycompany,DC=net??sub?(objectclass=user)
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf
okay so all the OU's would go before the DC's, thanks. I was trying it the
other way around.
Kevin
On Wed, Dec 30, 2009 at 11:02 AM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
It should go something like this (in this case I am looking at an OU of:
User Accounts):
Use a tool like LDP and see what the distinguishedName is for a user and that
will tell you how it is laid out in your tree.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh
Sent: Wednesday, December 30, 2009
I have been using ADExplorer. It calls out the tree it is just a little
different and backwards from the way remedy puts it in.
Thanks,
Kevin
On Wed, Dec 30, 2009 at 11:54 AM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
Use a tool like LDP and see what the distinguishedName is for a
Hi Mark
I think this is discussed in the BMC Atrium documentation - it was covered
as part of the Atrium 7.5 What's New course ... so I think that is where
you could probably find more info regarding this
Barb Wagner
Remedy Architect
IBM Global Services
(612) 397-2955
Tie Line 608-1958
Hi Listers,
I am trying to connect to Remedy using a Java API. Though the server is up
and running. I am able to login to the User tool using the same credentials
that I am using in API. But the API is unable to connect to Remedy and is
showing this error:
ERROR (90): Cannot establish a network
Check to make sure that the TCP port that you have configured for ARS is
free and not in use by another application.
Note that it could be that ARS didn't shutdown cleanly and the previous
instance is actually the one holding the port open. The lsof command is
pretty handy in determining what has
Hi All,
Is there a way to know exactly what servers failed the discovery? We are
discovering both Windows and Linux (using WMI and SSH) within the same task.
When I view the discovery report - I have 50 pages with caution messages
stating WMI failed. However somewhere later in the 50
I don’t know why I didn’t think of looking there, I would have thought they
would have at least mentioned in an ITSM guide.
This is pointing me in the right direction. Thanks!
Mark
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Barb Wagner
Anyone know if the actual code behind Application_Generate_GUID is available
anywhere? We need to try and duplicate this functionality in a different
system for integration purposes and wondered if this information is available
anywhere?
Regards,
Craig Carter
Information Technology Manager,
**
Hi,I don´t know,
what you want to do with this information.But
you can also use the sequence generation function of the database
(Oracle).CheersTristan-Original Message-Date:
Wed, 30 Dec 2009 21:28:07 +0100Subject: Q: GUID GenerationFrom: Craig Carter
We're actually on SQL Server and they are on MySQL and we can't use a simple
sequencer anyway. After reviewing GUID and UUID, there are several variances
on this and I'd like to basically duplicate what the BMC/Remedy function does
rather than have them call a Remedy web service and pass one
List,
Does anyone know how to change the hover time on the Remedy User Tool. I
found this
Arsystemhover_wait_time = 500
but it did not work, adding it to the ar.cfg file. I also see an entry in
the config.properties on the mid tier but I did not know if that fixed the
user tool.
Any one mess
I'm not exactly clear why you need to use Remedy's GUID.
On MS SQL server you could use the NewID() function to generate a unique ID
On MySQL you can use UUID() function
Either one of those will give you a Unique ID to work with.
Fred
-Original Message-
From: Action Request
Just wondering -- is anybody heavily using MidTier 7.5 and the Mac?
If so -- happy?
If not happy -- why?
Followup -- will MidTier 7.5 work against 7.01 ARS?
And - is anybody doing it?
Side question - any idea why these files exist in the MidTier.war?
./WEB-INF/lib/arapi75.dll
Has anyone installed SRM 7.6? If so what do you think about it?
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You can change the hover time in the AR System User preference form, Web
tab. Page 110 in the config guide. Its all in milliseconds, so 500
milliseconds = 0.5 seconds.
On Wed, Dec 30, 2009 at 2:18 PM, Kevin Begosh kbeg...@gmail.com wrote:
**
List,
Does anyone know how to change the hover
is there anyway to do it for the server and not for each user.
On Wed, Dec 30, 2009 at 4:33 PM, DCI Remedy dci.rem...@gmail.com wrote:
** You can change the hover time in the AR System User preference form, Web
tab. Page 110 in the config guide. Its all in milliseconds, so 500
milliseconds
We were primarily trying to keep consistency between the million or so records
we already have with the old format that will still be there. We'll
investigate the UUID function on MySQL and see if that will work. Having never
used MySQL, I wasn't aware that existed.
Craig Carter
Information
Depending on your need.
You could just write a filter to generate 1,000,000 GUIDs -- then copy
them over to MySQL.
Then -- pluck them off one at a time.
(There -- you get the exact GUID :)
(I like to throw out ideas -- that are crazy -- but would work --
kinda fun)
-John
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