Hi there,
The present status is:
First level escalation - Davison
Second level escalation - Geji
Can anybody tell me how to change the SLA escalation of IT Service desk as
below.
First level escalation - Geji
Second level escalation - Davison
Thanks & Regards
Amanullah
Software Consul
Ramey,
Thanks for the Reply.
Yes. After adding the "Execute if" condition in milestones, issue of “The
milestones still execute on Pending” is resolved.
We are also upgrading from SLM 7.0.3 to 7.1, which initially seem to be
tough with the hot fixes that you also mentioned and going through
i
Actually, was going to take a 5.0 Help Desk to 7.5 server. Just going to do a
test to see how it does. If it can be done ok. If not, ditch and do a full
7.5. I just want to ditch the old and do the new.
-Original Message-
From: Mac McMillan
To: arslist@ARSLIST.ORG
Sent: Sun, Jan
Are just talking about ARSystem upgrade or CMDB/ITSM?
If your moving from ARS 5.x to ARS 7.5, it will be a difficult and
time consuming process. I have not done this myself, but the move
from 5.0.1 to 6.3 was multi-step process and required a lot of
planning and testing. And from what I've gleen
You need only AR System or Ar System + ITSM?
Konrad
Single Sign On for Remedy AR System
http://www.remedy-sso.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mac McMillan
Sent: Sunday, January 10, 2010 10:49 PM
To: ar
You didn't say anything about an upgrade. That really complicates it. I was
talking about a new install.
Rick
-Original Message-
From: Remedy Muse
Date: Sun, 10 Jan 2010 16:34:35
To:
Subject: Re: I want to create a testserver of 7.5. Does anybody know how long
it
I just did CMDB 7.6 and it took about 38 hours, seriously. I had
issues with the ARS server timing out, but it took it a while. In the
end, the installation didn't install everything (Product Catalog), so
it's running again.
Are you using the silent install? I found that is easier to install
and
5.0 to 7.5? Gonna be easy?
-Original Message-
From: Rick Cook
To: arslist@ARSLIST.ORG
Sent: Sun, Jan 10, 2010 3:29 pm
Subject: Re: I want to create a testserver of 7.5. Does anybody know how long
it would take?
Should be able to do it in a day or two. Much of the time is importing
Should be able to do it in a day or two. Much of the time is importing the
DSL.
Rick
-Original Message-
From: Remedy Muse
Date: Sun, 10 Jan 2010 16:26:07
To:
Subject: I want to create a testserver of 7.5. Does anybody know how long it
would take?
I want to create
I want to create a testserver of 7.5. Does anybody know how long it would
take?
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